20 jobs found

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!

ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary £42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on , or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

ASB Case Manager Location: Fully Remote (Occasional travel to Workington required) Contract: Initial 3-Month Contract Hours: 36.5 Hours per Week Rate: £25.00 - £26.00 per hour (Umbrella) DBS: Basic DBS required (or willingness to obtain) The Role We are currently recruiting for an experienced ASB Case Manager to join a busy social housing provider on an initial 3-month contract. This is an excellent opportunity for a housing professional with a strong background in managing complex and high-risk Anti-Social Behaviour cases. Working remotely, you will manage a caseload of serious ASB investigations, taking cases through the full legal process where required. The successful candidate will be confident preparing legal documentation, working closely with solicitors, and representing the organisation through enforcement action. Experience using Open Housing would be highly advantageous. Key Responsibilities Manage a complex caseload of high-level Anti-Social Behaviour (ASB) cases from investigation through to resolution. Conduct thorough investigations into reports of ASB, nuisance, harassment, hate incidents, and tenancy breaches. Gather and assess evidence from residents, partner agencies, and internal teams. Prepare legal documentation including injunction applications, witness statements, court bundles, and supporting evidence. Serve and manage legal notices including Section 21 notices where appropriate. Liaise with solicitors and legal representatives to progress enforcement action. Attend court hearings and case conferences as required. Work closely with police, local authorities, support agencies, and other external stakeholders. Maintain accurate case records and ensure compliance with organisational policies and legal requirements. Provide support and regular communication to victims and witnesses throughout investigations. Monitor ongoing cases and ensure all actions are completed within agreed timescales. Requirements Previous experience managing Anti-Social Behaviour cases within a social housing environment. Strong knowledge of ASB legislation, housing law, injunctions, possession proceedings, and enforcement processes. Experience preparing witness statements, court documents, and legal case files. Ability to manage complex and sensitive cases independently. Excellent investigation, communication, and report-writing skills. Experience using housing management systems, ideally Open Housing. Full UK driving licence and ability to travel to Workington on an occasional basis. Basic DBS certificate or willingness to obtain one prior to commencement.

As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check.

Housing and Resident Engagement Officer Watford, Hertfordshire Full-time Up to 33,000 + Benefits Are you passionate about delivering excellent resident services and creating positive communities? Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their team This is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged. As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing services Coordinating resident engagement activities, meetings and forums Managing complaints and compliments through to resolution Responding to reports of anti-social behaviour and working towards effective outcomes Supporting tenancy management activity, including warnings and possession processes Producing resident communications, newsletters and engagement materials Working closely with care providers, local authorities and partner agencies Maintaining accurate housing records and resident information Analysing resident feedback and performance data to identify service improvements About you: Experience within supported housing or working with vulnerable tenants Knowledge of housing legislation and tenancy law What's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experience Diverse role combining engagement, housing and community-focused responsibilities Supportive and collaborative working environment Career development opportunities within a growing organisation This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing. If you are interested in working as Housing and Resident Liaison Officer, please click "apply now." For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.

Tenancy Sustainment Officer - Fixed term for 12 months Stronger tenancies. Stronger communities. About the Role This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates. This role is subject to a satisfactory enhanced DBS check. What you'll do: Deliver intensive, hands-on housing management support to vulnerable tenants, helping them sustain successful tenancies. Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues. Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes. Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities. Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined-up, customer-focused tenancy sustainment service. Our ideal candidate for this role is someone who: Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment. Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written). Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes. Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills. Organised and self-motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Flexible working opportunities including flexi-time and hybrid working Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons To Apply: Please use the link below to access our website and submit your application for the Tenancy Sustainment Officer position: Plymouth Community Homes Jobs Search here for your perfect career - Job Information Apply for Tenancy Sustainment Officer For an informal discussion about this role, please contact Becky Dacre, Operations Manager Supported Housing & Safeguarding on (phone number removed) This post is not suitable for job share. Shortlisting Date: 11th August 2026 Interview Date: 19th and 20th August If you are a permanent PCH employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract. If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth

Service Manager - Anti-Social Behaviour Client: London Borough of Hillingdon Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 400- 450 per day Contract: Temporary until 31 January 2027 Hours: Monday to Friday, 9:00am-5:00pm Working arrangement: Technically hybrid, but primarily office-based DBS: Basic DBS required Driving: Required as part of the role; company vehicle provided About the role We are recruiting an experienced Service Manager to provide strategic and operational leadership across a borough-wide Anti-Social Behaviour and associated enforcement service. This is a senior, hands-on leadership position requiring someone who can quickly take ownership of the service, support operational teams and ensure that ASB prevention, investigation and enforcement activity is delivered effectively. Although the role is technically hybrid, the successful candidate must be willing to work from the Uxbridge office more often than not. Being visible, accessible and present on the floor is considered essential to providing the team with effective day-to-day leadership and support. Key responsibilities Provide strategic and operational leadership across the Council's ASB and associated enforcement functions. Lead, manage and support teams operating within a fast-paced and complex environment. Oversee the prevention, investigation and enforcement of serious and complex ASB cases. Ensure appropriate action is taken to protect vulnerable residents, reduce harm and manage community risk. Maintain effective oversight of casework quality, service performance and operational delivery. Scrutinise and interpret performance information, identifying trends, risks and areas requiring improvement. Present performance data, service updates and recommendations to senior managers, elected members and partner organisations. Ensure services comply with relevant housing legislation, the Anti-Social Behaviour, Crime and Policing Act 2014 and other statutory requirements. Maintain compliance with Housing Regulator expectations and wider regulatory standards. Provide direction and professional guidance on complex, sensitive or high-risk ASB and enforcement cases. Strengthen partnership working with the police, community safety services, safeguarding teams, housing providers and other agencies. Support continuous service improvement and ensure resources are deployed effectively. Promote a visible, accountable and resident-focused leadership culture. About you You will be an established ASB or housing enforcement leader with substantial experience managing an operational service. You must be confident taking responsibility from the outset and operating with minimal supervision or training. You will combine strong statutory knowledge with credible people leadership, sound operational judgement and the ability to analyse and present complex performance information clearly. Essential experience Extensive experience managing or leading an Anti-Social Behaviour service. Strong experience within social housing, a local authority, a housing association or a closely related community safety environment. Proven experience leading teams in a demanding operational setting. Experience overseeing complex ASB, tenancy enforcement or community safety cases. Demonstrable experience using performance information to scrutinise services and drive improvement. Experience presenting reports, findings and recommendations to different stakeholder groups. Essential knowledge and skills Strong working knowledge of housing legislation. Detailed knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014. Sound understanding of safeguarding, vulnerability, risk management and enforcement practice. Strong leadership and people-management skills. Excellent written, verbal and presentation skills. Ability to interpret complex information and communicate it clearly. Strong decision-making and problem-solving abilities. Ability to work independently, prioritise competing demands and deliver under pressure. Confidence dealing with senior stakeholders, partner agencies and sensitive operational matters. Additional information The successful candidate must be able to hit the ground running and provide immediate stability, direction and visible leadership to the service. Regular attendance at the Civic Centre in Uxbridge is essential. This is not a predominantly home-based assignment, despite being technically classified as hybrid. Driving is required as part of the role, with a company vehicle available. The successful candidate will also be required to complete a Basic DBS check.

ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary 42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Full time - site based in N12 Finchley - 9am to 6pm Managing a block of 91 flats reporting into the onsite Housing Officer. Tools and uniform provided . Caretaker responsibilities: Summary of Responsibilities and Personal Duties: Sweep and clean all internal and external areas on a scheduled and a reactive basis, including the safe use of appropriate equipment, chemicals, and materials. End of tenancy clean of individual flats (deep Clean) Remove fly-tipping, or other bulky items, from communal areas and dwellings to an appropriate area. Carry our general repairs such as light switch changing, changing light bulbs dealing with blocked drainage, mastic, grout, and changing door locks Carry out systematic checks on a scheduled or reactive basis, and sorting or reporting problems, including but not limited to litter bins, communal lighting, boiler and hot water issues, fire safety hazards and communal repairs Request and monitor repairs to communal areas, using appropriate means or by communicating with relevant managers or supervisors Identify and report any welfare or safeguarding concerns about residents Identify and report nuisance, anti-social behaviour or criminal behaviour Look after and use appropriate uniform, personal protective equipment and devices relevant to your role. Ensure high quality outcomes across all tasks, including the compliance with and standards. Carry out any other tasks as and when required.

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.

Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of £221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return £221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Location: Flexible but with regular travel to London and other Shelter locations to attend meetings when required Salary: £37,739.41per annum (plus London weighting £5,023.71 if working permanently from the London office) Hours: 37.5 hours per week (pro-rata if part time) Contract type: One permanent role and one fixed-term maternity cover contract until December 2026 Please indicate in your application whether you are applying for either one or both of these roles. This will not affect your likelihood of being invited to interview or being offered a position. Closing date: Wednesday 15th October 2025 at 11.30pm Are you proactive, enterprising, and systematic in approaching high value funders, great at engaging and managing internal stakeholder relationships and excited by the idea of making a significant impact for the UK s leading housing and homelessness charity? Then join Shelter as a Trust and Foundations Manager and you could soon be playing a vital role at the heart of our Income Generation directorate. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Trusts and Foundations (T&F) is part of a High Value Partnerships team that sits within an Income Generation Directorate raising £30 million to support Shelter s work. About £3 million of that is raised by the Trusts team. T&F is currently a team of nine: eight fundraisers two in Scotland, one in Bristol and the rest in London, plus a Grant Manager supporting role. Half of the England-based team focus more on new business, while the other half manage and maximise our ongoing relationships. About the roles You ll help delivery our strategy by generating income from mid to high level trusts and foundations. Raising money for our core day-to-day activities, as well as for new projects, you ll bring our income generation goals to life. You ll work alongside a Senior Trusts and Foundations Manager and manage a personal portfolio of funders and projects, and you ll be fully supported by an experienced fundraising team and senior managers in front line services. The fixed-term role includes line management responsibility for the Trusts Executive, and is focused on maximising existing funder relationships. The permanent role has no line reports and is more focused on securing income from cold and new funders. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you You are confident in your ability to take on a portfolio of new funders at different stages of engagement and, through research, effective communication and meeting strategies, secure income. You ll also need proven experience of working closely with delivery teams to identify core services that are attractive to a particular funder, or support design new projects that are a strategic priority for that service. A flair for planning, writing and project-managing new large-scale, multi-year applications to institutional funders is important too. You will be highly collaborative and able to work with colleagues across our High Value Partnerships team in order to maximise income opportunities. How to Apply To apply for this role you are required to upload a CV and a supporting statement. Your supporting statement should include responses to the 'About You' points that are outlined in the Job Description. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses. We work together to achieve our shared purpose We prioritise diversity and have an inclusive and open mindset We learn from our experiences and are open to risk Any applications submitted without a supporting statement will not be considered Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service. About the role This role helps deliver advice through the Empty Homes Advice Service (EHAS), which takes queries from members of the public as well as practitioners engaged in empty homes work. These enquiries come from empty homeowners, those with concerns about empty homes in their community, people interested in buying and renovating empty homes, and empty homes practitioners. The Adviser will provide advice to these groups via telephone and email and will ensure online advice content remains up to date, creating new resources as needed. They will undertake activities to promote the service and wider partnership to reach the intended audience, including social media and events. Role specifics You will provide advice on empty homes options to owners, neighbours, potential buyers, and practitioners, responding to enquiries by phone and email with a focus on assessing needs and achieving desired outcomes. The role involves advocating for clients with other agencies, maintaining high standards to meet contractual and professional targets, and accurately recording information on our case management system. You will identify cases needing further advice and make referrals where necessary, collaborating with Shelter services and other agencies. Empowering clients to self-help, keeping advice knowledge up to date, and working within the service s operating model are key. You will also provide written advice confirmations, update online advice resources, contribute to marketing efforts such as events and social media, and carry out other duties as directed by your line manager. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £24,570.00 per annum plus £5023.71 London Weighting per annum Location: Kensington High Street, Shelter shop Contract: Permanent Hours: Full time, 37.5 per week Closing date: Wednesday 15th October at 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our brand-new London Boutique Shelter Shop in Kensington High Street opening October 2025 . This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. This is an exciting opportunity to join Shelter opening their newest shop. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.