Training & Quality Assurance Manager Location: Wiltshire Salary: 40000 + benefits Contract Type: Full-time, Permanent About the Role We are looking for an experienced and passionate Training & Quality Assurance Manager to lead our learning, development and quality functions within our busy contact centre operation. Reporting to the Head of Operations, you will be responsible for designing and delivering engaging training programmes, managing quality assurance processes, and driving continuous improvement across customer interactions. You will play a critical role in ensuring our teams have the skills, knowledge and support needed to deliver exceptional customer experiences while meeting operational and regulatory standards. This is an exciting opportunity for a results-driven leader who is passionate about coaching, performance improvement and creating a culture of learning and excellence. Key Responsibilities of this Training & Quality Assurance Manager role Training & Development Design, develop and deliver onboarding and induction programmes for new starters. Create and implement ongoing training initiatives to support operational and business objectives. Conduct training needs analyses and identify knowledge and skills gaps. Develop coaching frameworks that drive colleague engagement and performance. Evaluate training effectiveness through performance metrics, feedback and quality outcomes. Maintain training materials, documentation and e-learning content. Quality Assurance Develop and manage the contact centre quality framework and scorecards. Lead a team of Quality Analysts and Trainers. Monitor calls, emails, webchat and other customer interactions to assess quality standards. Deliver regular feedback, coaching and development plans to improve performance. Analyse QA results and identify trends, risks and opportunities for improvement. Ensure compliance with company policies, regulatory requirements and customer service standards. Performance & Continuous Improvement Produce and present quality and training reports to senior stakeholders. Use customer feedback, quality insights and operational data to recommend improvements. Work closely with Operations, Workforce Planning and HR teams to support business objectives. Champion a culture of continuous learning, accountability and customer excellence. Support change initiatives and operational projects across the contact centre. About You for this Training & Quality Assurance Manager role Essential Skills & Experience Proven experience in a Training Manager, Learning & Development Manager, Quality Manager, or similar role within a contact centre environment. Strong understanding of contact centre quality monitoring and coaching methodologies. Experience designing and delivering training programmes for multi-channel customer service teams. Demonstrable experience managing and developing teams. Excellent communication, presentation and stakeholder management skills. Strong analytical skills with the ability to interpret performance data and identify trends. Experience using quality monitoring and contact centre reporting systems. Ability to manage multiple priorities in a fast-paced environment. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 14, 2026
Full time
Training & Quality Assurance Manager Location: Wiltshire Salary: 40000 + benefits Contract Type: Full-time, Permanent About the Role We are looking for an experienced and passionate Training & Quality Assurance Manager to lead our learning, development and quality functions within our busy contact centre operation. Reporting to the Head of Operations, you will be responsible for designing and delivering engaging training programmes, managing quality assurance processes, and driving continuous improvement across customer interactions. You will play a critical role in ensuring our teams have the skills, knowledge and support needed to deliver exceptional customer experiences while meeting operational and regulatory standards. This is an exciting opportunity for a results-driven leader who is passionate about coaching, performance improvement and creating a culture of learning and excellence. Key Responsibilities of this Training & Quality Assurance Manager role Training & Development Design, develop and deliver onboarding and induction programmes for new starters. Create and implement ongoing training initiatives to support operational and business objectives. Conduct training needs analyses and identify knowledge and skills gaps. Develop coaching frameworks that drive colleague engagement and performance. Evaluate training effectiveness through performance metrics, feedback and quality outcomes. Maintain training materials, documentation and e-learning content. Quality Assurance Develop and manage the contact centre quality framework and scorecards. Lead a team of Quality Analysts and Trainers. Monitor calls, emails, webchat and other customer interactions to assess quality standards. Deliver regular feedback, coaching and development plans to improve performance. Analyse QA results and identify trends, risks and opportunities for improvement. Ensure compliance with company policies, regulatory requirements and customer service standards. Performance & Continuous Improvement Produce and present quality and training reports to senior stakeholders. Use customer feedback, quality insights and operational data to recommend improvements. Work closely with Operations, Workforce Planning and HR teams to support business objectives. Champion a culture of continuous learning, accountability and customer excellence. Support change initiatives and operational projects across the contact centre. About You for this Training & Quality Assurance Manager role Essential Skills & Experience Proven experience in a Training Manager, Learning & Development Manager, Quality Manager, or similar role within a contact centre environment. Strong understanding of contact centre quality monitoring and coaching methodologies. Experience designing and delivering training programmes for multi-channel customer service teams. Demonstrable experience managing and developing teams. Excellent communication, presentation and stakeholder management skills. Strong analytical skills with the ability to interpret performance data and identify trends. Experience using quality monitoring and contact centre reporting systems. Ability to manage multiple priorities in a fast-paced environment. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficulties It will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfaction Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £19,067.06 and increasing to £25,948.87 over 24 months
Aug 13, 2026
Full time
Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficulties It will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfaction Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £19,067.06 and increasing to £25,948.87 over 24 months
Technical Trainer / Learning & Development Specialist Warwick Competitive Salary £TBA + Package Hybrid You will like Delivering technical product training for a market-leading international manufacturer renowned for innovation, quality and engineering excellence. You'll join a well-established global business where you can take your practical plumbing, heating or bathroom installation expertise and use it differently developing people, improving product knowledge and helping technical and commercial teams better understand and communicate premium products. Based from Warwick with flexible hybrid working, this Technical Trainer / Learning & Development Specialist opportunity offers an excellent career move for an engaging technical professional who enjoys sharing knowledge as much as using it. You will like The Technical Trainer position itself, where you'll design, develop and deliver engaging technical and product training, predominantly for internal colleagues with occasional external customer training. This isn't a traditional Learning & Development role. You'll combine hands-on plumbing and installation knowledge with presentation, communication and training skills, becoming a key source of technical product expertise within the business. Your responsibilities will include: Designing and delivering engaging technical and product training. Delivering classroom, virtual and practical hands-on training sessions. Demonstrating product installation and real-world applications. Developing detailed knowledge of the company's product portfolio and competitor products. Translating technical features into clear product benefits and USPs. Supporting Sales teams with the knowledge and confidence to communicate technical advantages. Creating PowerPoint presentations, trainer guides, workbooks, technical manuals, installation guides, videos and e-learning content. Developing UK-specific installation and fitting guidance. Supporting new product launches with training materials and delivery. Working with Sales, Marketing, Technical, Product Management and HR to identify learning needs. Evaluating training effectiveness and continuously improving content and delivery. Supporting wider L&D programmes including sales, customer service, presentation skills and onboarding. You will have To succeed as Technical Trainer / Learning & Development Specialist, you'll combine credible practical technical knowledge with the personality and communication skills to engage an audience. You will have: Practical hands-on plumbing, fitting or installation experience. Good knowledge of bathroom, plumbing or heating products and UK construction methods. Practical plumbing background and/or recognised plumbing qualification. Ability to understand products, installation methods and technical information. Excellent communication, presentation and interpersonal skills. Confidence explaining technical concepts simply to different audiences. Strong PowerPoint, Microsoft Office, organisation and planning skills. Commercial awareness and a customer-focused approach. Previous experience as a Technical Trainer, Product Trainer, Training Specialist or Learning & Development Specialist would be advantageous, as would experience creating learning materials, e-learning or delivering classroom and virtual training. However, you don't necessarily need to be a career trainer. If you're an experienced plumbing/bathroom professional with technical credibility, charisma and a natural ability to explain, demonstrate and engage, this could be your opportunity to move from doing into developing others . You will get As Technical Trainer / Learning & Development Specialist, you'll enjoy: Competitive Salary £TBA (upon shortlist) Attractive benefits package. 10%+ Bonus (company & individual performance based) Contributory Pension (6% Employer, 4% Employee) 37.5-hour working week. Flexible working hours and start times from 7:00am. Hybrid working one day per week from home. Early finish on Fridays. Opportunity to join a market-leading global manufacturer. Broad exposure across technical and commercial functions. Excellent opportunity to develop a career combining technical expertise with Learning & Development. Supportive, professional and collaborative working environment. You can apply To this Technical Trainer / Learning & Development Specialist position by pushing the button on this job posting, or by sending your CV in confidence to (url removed). UK_M
Aug 13, 2026
Full time
Technical Trainer / Learning & Development Specialist Warwick Competitive Salary £TBA + Package Hybrid You will like Delivering technical product training for a market-leading international manufacturer renowned for innovation, quality and engineering excellence. You'll join a well-established global business where you can take your practical plumbing, heating or bathroom installation expertise and use it differently developing people, improving product knowledge and helping technical and commercial teams better understand and communicate premium products. Based from Warwick with flexible hybrid working, this Technical Trainer / Learning & Development Specialist opportunity offers an excellent career move for an engaging technical professional who enjoys sharing knowledge as much as using it. You will like The Technical Trainer position itself, where you'll design, develop and deliver engaging technical and product training, predominantly for internal colleagues with occasional external customer training. This isn't a traditional Learning & Development role. You'll combine hands-on plumbing and installation knowledge with presentation, communication and training skills, becoming a key source of technical product expertise within the business. Your responsibilities will include: Designing and delivering engaging technical and product training. Delivering classroom, virtual and practical hands-on training sessions. Demonstrating product installation and real-world applications. Developing detailed knowledge of the company's product portfolio and competitor products. Translating technical features into clear product benefits and USPs. Supporting Sales teams with the knowledge and confidence to communicate technical advantages. Creating PowerPoint presentations, trainer guides, workbooks, technical manuals, installation guides, videos and e-learning content. Developing UK-specific installation and fitting guidance. Supporting new product launches with training materials and delivery. Working with Sales, Marketing, Technical, Product Management and HR to identify learning needs. Evaluating training effectiveness and continuously improving content and delivery. Supporting wider L&D programmes including sales, customer service, presentation skills and onboarding. You will have To succeed as Technical Trainer / Learning & Development Specialist, you'll combine credible practical technical knowledge with the personality and communication skills to engage an audience. You will have: Practical hands-on plumbing, fitting or installation experience. Good knowledge of bathroom, plumbing or heating products and UK construction methods. Practical plumbing background and/or recognised plumbing qualification. Ability to understand products, installation methods and technical information. Excellent communication, presentation and interpersonal skills. Confidence explaining technical concepts simply to different audiences. Strong PowerPoint, Microsoft Office, organisation and planning skills. Commercial awareness and a customer-focused approach. Previous experience as a Technical Trainer, Product Trainer, Training Specialist or Learning & Development Specialist would be advantageous, as would experience creating learning materials, e-learning or delivering classroom and virtual training. However, you don't necessarily need to be a career trainer. If you're an experienced plumbing/bathroom professional with technical credibility, charisma and a natural ability to explain, demonstrate and engage, this could be your opportunity to move from doing into developing others . You will get As Technical Trainer / Learning & Development Specialist, you'll enjoy: Competitive Salary £TBA (upon shortlist) Attractive benefits package. 10%+ Bonus (company & individual performance based) Contributory Pension (6% Employer, 4% Employee) 37.5-hour working week. Flexible working hours and start times from 7:00am. Hybrid working one day per week from home. Early finish on Fridays. Opportunity to join a market-leading global manufacturer. Broad exposure across technical and commercial functions. Excellent opportunity to develop a career combining technical expertise with Learning & Development. Supportive, professional and collaborative working environment. You can apply To this Technical Trainer / Learning & Development Specialist position by pushing the button on this job posting, or by sending your CV in confidence to (url removed). UK_M
Plant Operations Trainer (Full Training Provided) £40,000 - £50,000 + Company Car + Highly Autonomous Role + Further Training & Development + BUPA Health Cover + Excellent Benefits Site-Based across Berkshire & Oxfordshire Commutable from Reading, Swindon, Didcot, Basingstoke, Oxford, Witney and surrounding areas.Are you an experienced NPORS Plant Operator with mentoring or training experience, looking to step away from the tools and move into a rewarding training position where you can pass on your knowledge and expertise?This is an excellent opportunity to join a growing specialist business in a highly autonomous role, where you will deliver industry-leading training and assessments while continuing to develop both technically and professionally.The company are well-established specialists within Construction Equipment Training and are continuing to expand their services across an established client base. They deliver a wide range of on-site plant training courses throughout the Berkshire and Oxfordshire regions.In this role, you will deliver both practical and theory-based training sessions on a variety of plant machinery, alongside carrying out CPCS assessments to industry standards. You will travel to customer sites and act as a key technical expert for the business.This role would suit an experienced plant operator with NPORS or CPCS qualifications and some mentoring, coaching, or teaching experience, who is looking to progress into a highly autonomous trainer position.The Role: Deliver practical and classroom-based plant operations training Train and operate machinery including excavators, dumpers, rollers and other plant equipment Carry out CPCS assessments in line with industry standards Support the ongoing development and improvement of training coursesThe Person: Level 3 qualification in Plant Operations (or equivalent) CPCS and/or NPORS licences Recent hands-on plant operations experience Teaching or training experience, or willingness to develop into a trainer Level 3 teaching qualification (or willingness to achieve within 12 months) Full UK Driving Licence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 12, 2026
Full time
Plant Operations Trainer (Full Training Provided) £40,000 - £50,000 + Company Car + Highly Autonomous Role + Further Training & Development + BUPA Health Cover + Excellent Benefits Site-Based across Berkshire & Oxfordshire Commutable from Reading, Swindon, Didcot, Basingstoke, Oxford, Witney and surrounding areas.Are you an experienced NPORS Plant Operator with mentoring or training experience, looking to step away from the tools and move into a rewarding training position where you can pass on your knowledge and expertise?This is an excellent opportunity to join a growing specialist business in a highly autonomous role, where you will deliver industry-leading training and assessments while continuing to develop both technically and professionally.The company are well-established specialists within Construction Equipment Training and are continuing to expand their services across an established client base. They deliver a wide range of on-site plant training courses throughout the Berkshire and Oxfordshire regions.In this role, you will deliver both practical and theory-based training sessions on a variety of plant machinery, alongside carrying out CPCS assessments to industry standards. You will travel to customer sites and act as a key technical expert for the business.This role would suit an experienced plant operator with NPORS or CPCS qualifications and some mentoring, coaching, or teaching experience, who is looking to progress into a highly autonomous trainer position.The Role: Deliver practical and classroom-based plant operations training Train and operate machinery including excavators, dumpers, rollers and other plant equipment Carry out CPCS assessments in line with industry standards Support the ongoing development and improvement of training coursesThe Person: Level 3 qualification in Plant Operations (or equivalent) CPCS and/or NPORS licences Recent hands-on plant operations experience Teaching or training experience, or willingness to develop into a trainer Level 3 teaching qualification (or willingness to achieve within 12 months) Full UK Driving Licence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
Aug 12, 2026
Full time
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
Contact Centre Performance Coach Location: Peterborough Duration: Initial 6-Month Contract (Potential Extension to 9 Months) Working Pattern: On-site The Opportunity We're recruiting experienced Contact Centre Coaches, Trainers, and Performance Coaches to support a major customer service transformation programme for a leading organisation within a regulated industry. This project focuses on enhancing the capability of contact centre colleagues through effective coaching, training, and development interventions. You'll play a key role in helping customer-facing teams improve performance, customer experience, and overall service delivery. Key Responsibilities Deliver one-to-one and group coaching sessions to contact centre advisors. Identify performance gaps and implement targeted development plans. Support the delivery of training and upskilling initiatives. Provide ongoing feedback and performance support to operational teams. Work closely with team leaders and stakeholders to embed best practice. Monitor coaching effectiveness and support continuous improvement activities. Help drive improvements in customer outcomes, service quality, and operational performance. Skills & Experience Essential Proven experience coaching, mentoring, or training staff within a contact centre or call centre environment. Strong communication and influencing skills. Ability to build credibility with stakeholders at all levels. Demonstrable experience improving individual and team performance through coaching interventions. Desirable Experience within a Financial Services or other regulated environment. Knowledge of customer service quality frameworks, compliance requirements, or performance improvement methodologies. Previous involvement in large-scale transformation or change programmes. If you're passionate about developing people, driving performance improvement, and supporting operational excellence, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 12, 2026
Contractor
Contact Centre Performance Coach Location: Peterborough Duration: Initial 6-Month Contract (Potential Extension to 9 Months) Working Pattern: On-site The Opportunity We're recruiting experienced Contact Centre Coaches, Trainers, and Performance Coaches to support a major customer service transformation programme for a leading organisation within a regulated industry. This project focuses on enhancing the capability of contact centre colleagues through effective coaching, training, and development interventions. You'll play a key role in helping customer-facing teams improve performance, customer experience, and overall service delivery. Key Responsibilities Deliver one-to-one and group coaching sessions to contact centre advisors. Identify performance gaps and implement targeted development plans. Support the delivery of training and upskilling initiatives. Provide ongoing feedback and performance support to operational teams. Work closely with team leaders and stakeholders to embed best practice. Monitor coaching effectiveness and support continuous improvement activities. Help drive improvements in customer outcomes, service quality, and operational performance. Skills & Experience Essential Proven experience coaching, mentoring, or training staff within a contact centre or call centre environment. Strong communication and influencing skills. Ability to build credibility with stakeholders at all levels. Demonstrable experience improving individual and team performance through coaching interventions. Desirable Experience within a Financial Services or other regulated environment. Knowledge of customer service quality frameworks, compliance requirements, or performance improvement methodologies. Previous involvement in large-scale transformation or change programmes. If you're passionate about developing people, driving performance improvement, and supporting operational excellence, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Scheduling Administrator - Education Sector Moreton on Marsh - Onsite 3 days a week 6 month contract Inside or IR35 £150 per day We are looking for an organised and proactive Planning and Scheduling Administrator to join our Academic Services team. This is a key role responsible for the effective planning, scheduling, and coordination of training programmes to ensure a seamless and high-quality learning experience for our customers. Working closely with Training Delivery teams and internal stakeholders, you will play a vital part in ensuring courses are accurately planned, resources are booked, and schedules are delivered efficiently and on time. Key Responsibilities Plan, schedule, and programme training courses in line with business objectives Input, manage, and maintain course bookings using internal systems (e.g., Celcat) Coordinate staffing requirements, including booking core staff and associate tutors Ensure all schedules are completed 6-8 weeks in advance of course start dates Identify and resolve scheduling clashes, resource shortages, or conflicts Liaise with Training Delivery Team Leaders to agree priorities and timelines Manage amendments and enquiries within defined service levels (typically within 5 working days) Produce timesheets and ensure accurate processing of tutor payments Maintain clear and consistent communication with internal stakeholders Support onboarding of trainers and contribute to continuous improvement across scheduling processes What We're Looking For Strong administrative experience with excellent attention to detail Proven ability to build positive working relationships across teams Excellent organisational skills and ability to manage competing priorities Confident communicator, both written and verbal Proficiency in Microsoft Office (especially Excel) and ability to learn new systems quickly A proactive, solution-focused mindset with the ability to think on your feet Flexible approach to support business needs, including occasional weekend work Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
Scheduling Administrator - Education Sector Moreton on Marsh - Onsite 3 days a week 6 month contract Inside or IR35 £150 per day We are looking for an organised and proactive Planning and Scheduling Administrator to join our Academic Services team. This is a key role responsible for the effective planning, scheduling, and coordination of training programmes to ensure a seamless and high-quality learning experience for our customers. Working closely with Training Delivery teams and internal stakeholders, you will play a vital part in ensuring courses are accurately planned, resources are booked, and schedules are delivered efficiently and on time. Key Responsibilities Plan, schedule, and programme training courses in line with business objectives Input, manage, and maintain course bookings using internal systems (e.g., Celcat) Coordinate staffing requirements, including booking core staff and associate tutors Ensure all schedules are completed 6-8 weeks in advance of course start dates Identify and resolve scheduling clashes, resource shortages, or conflicts Liaise with Training Delivery Team Leaders to agree priorities and timelines Manage amendments and enquiries within defined service levels (typically within 5 working days) Produce timesheets and ensure accurate processing of tutor payments Maintain clear and consistent communication with internal stakeholders Support onboarding of trainers and contribute to continuous improvement across scheduling processes What We're Looking For Strong administrative experience with excellent attention to detail Proven ability to build positive working relationships across teams Excellent organisational skills and ability to manage competing priorities Confident communicator, both written and verbal Proficiency in Microsoft Office (especially Excel) and ability to learn new systems quickly A proactive, solution-focused mindset with the ability to think on your feet Flexible approach to support business needs, including occasional weekend work Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. Are you an IPAF Instructor looking for a new opportunity in the Midlands area? Do you want to work for a fast-paced, growing national company with excellent career stability and progression prospects where hard work is well rewarded? Then a job with AFI is for you. The salary for this IPAF/PASMA Instructor role is 33,500 - 37,500 (DOE) plus 4,840 car allowance and benefits. Due to the increasing demand for training, we are looking to recruit a number of IPAF/PASMA Instructors to deliver training to national standards to our customer base and internal staff. About the Role Delivering training to a required standard (e.g. IPAF, PASMA). Ensuring the health and safety of all delegates participating in training. Undertaking and ensuring all relevant paperwork is filled out correctly and submitted in a timely fashion. Preparing training areas (both indoors and outdoors) ready for delegates to arrive. We welcome applications for this IPAF Instructor role from candidates with any of the following skills or attributes: IPAF, PASMA, instructor, document control, preparation, planning, PTLLS, trainer, communication, client relationship, coaching, and mentoring. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Christmas Bonus Payment (Discretionary). Requirements The ideal candidate: Will hold an IPAF & PASMA Instructor licence (PASMA licence can be worked towards) Will have excellent communication and strong interpersonal skills Will be enthusiastic, organised, self-motivated, and have good time management Will hold a full driving licence and own transport (car allowance included in package)
Aug 11, 2026
Full time
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. Are you an IPAF Instructor looking for a new opportunity in the Midlands area? Do you want to work for a fast-paced, growing national company with excellent career stability and progression prospects where hard work is well rewarded? Then a job with AFI is for you. The salary for this IPAF/PASMA Instructor role is 33,500 - 37,500 (DOE) plus 4,840 car allowance and benefits. Due to the increasing demand for training, we are looking to recruit a number of IPAF/PASMA Instructors to deliver training to national standards to our customer base and internal staff. About the Role Delivering training to a required standard (e.g. IPAF, PASMA). Ensuring the health and safety of all delegates participating in training. Undertaking and ensuring all relevant paperwork is filled out correctly and submitted in a timely fashion. Preparing training areas (both indoors and outdoors) ready for delegates to arrive. We welcome applications for this IPAF Instructor role from candidates with any of the following skills or attributes: IPAF, PASMA, instructor, document control, preparation, planning, PTLLS, trainer, communication, client relationship, coaching, and mentoring. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Christmas Bonus Payment (Discretionary). Requirements The ideal candidate: Will hold an IPAF & PASMA Instructor licence (PASMA licence can be worked towards) Will have excellent communication and strong interpersonal skills Will be enthusiastic, organised, self-motivated, and have good time management Will hold a full driving licence and own transport (car allowance included in package)
Liverpool City Council are looking for an Interim SEND Caseworker. 300 per day. Mostly Remote. Inside IR35. Job Purpose To support settings, schools, services and families in applying the graduated approach to meeting the needs of pupils with SEND. To co-ordinate the statutory assessment process for pupils with special educational needs and disabilities and review and monitor pupils progress against outcomes. To support schools and settings in meeting the needs of pupils with SEND by following the graduated approach to meeting needs, developing close working relationships and offering advice and support to SENCos and head teachers To apply the highest possible standards to customer care in relation to all service users To work as a team within a cluster under the leadership of a Senior Casework Officer, SEND, supporting a group of schools and settings To work closely with the High Needs Support Officer and Independent Travel Trainer for the team in ensuring that all aspects of pupils support is considered To work closely with internal colleagues in SENISS, Occupational Therapy, Educational Psychology and other services including Childrens and Adult Social Care, Health etc. in order to ensure a multi-agency approach to identifying and meeting need To co-ordinate the statutory assessment process for children and young people with SEND and their families for a specific group of schools and settings including managing the Education, Health and Care planning process from assessment through to placement and review To ensure that all statutory timescales are met in relation to the drawing up of the EHC plan To ensure that parents/carers and children and young people are at the centre of all planning and review To attend all annual reviews for particularly vulnerable pupils, e.g. Looked After Children, Continuing Care, pupils at risk of exclusion as appropriate To ensure that children and young people attend maintained settings in Liverpool wherever possible and that every possible effort is made to support them within the city To liaise closely with partners, in particular Social Care and Health in the drawing up of an EHC plan To ensure that parents/carers are informed about the Personal Budget process To liaise closely with Finance/Business Support/Transport colleagues to ensure they have up to date information on pupil placements and costs To keep up to date with all changes in SEND legislation, policy and guidance. To advise parents on all aspects of the EHC assessment process To co-ordinate and monitor outcomes from annual reviews and ensure that the EHC plan is kept up to date To monitor placements and allocated places and contribute towards the identification of new and/or expanded provision To ensure that when placing a child, the options appraisal process is rigorously followed and that Value for Money principles are applied To liaise with schools, head teachers, governing bodies and other professionals within Children's Services and partner agencies on all aspects of the statutory assessment process To attend all relevant panel meetings as requested by the Senior Education Officer, ensuring that information is of the highest quality and accuracy To lead or contribute to project management / development within the service To contribute towards the development of policy and procedures in relevant areas of the Service's work To deal with appeals including SENDIST cases and Ombudsman hearings including any follow-up actions
Aug 11, 2026
Contractor
Liverpool City Council are looking for an Interim SEND Caseworker. 300 per day. Mostly Remote. Inside IR35. Job Purpose To support settings, schools, services and families in applying the graduated approach to meeting the needs of pupils with SEND. To co-ordinate the statutory assessment process for pupils with special educational needs and disabilities and review and monitor pupils progress against outcomes. To support schools and settings in meeting the needs of pupils with SEND by following the graduated approach to meeting needs, developing close working relationships and offering advice and support to SENCos and head teachers To apply the highest possible standards to customer care in relation to all service users To work as a team within a cluster under the leadership of a Senior Casework Officer, SEND, supporting a group of schools and settings To work closely with the High Needs Support Officer and Independent Travel Trainer for the team in ensuring that all aspects of pupils support is considered To work closely with internal colleagues in SENISS, Occupational Therapy, Educational Psychology and other services including Childrens and Adult Social Care, Health etc. in order to ensure a multi-agency approach to identifying and meeting need To co-ordinate the statutory assessment process for children and young people with SEND and their families for a specific group of schools and settings including managing the Education, Health and Care planning process from assessment through to placement and review To ensure that all statutory timescales are met in relation to the drawing up of the EHC plan To ensure that parents/carers and children and young people are at the centre of all planning and review To attend all annual reviews for particularly vulnerable pupils, e.g. Looked After Children, Continuing Care, pupils at risk of exclusion as appropriate To ensure that children and young people attend maintained settings in Liverpool wherever possible and that every possible effort is made to support them within the city To liaise closely with partners, in particular Social Care and Health in the drawing up of an EHC plan To ensure that parents/carers are informed about the Personal Budget process To liaise closely with Finance/Business Support/Transport colleagues to ensure they have up to date information on pupil placements and costs To keep up to date with all changes in SEND legislation, policy and guidance. To advise parents on all aspects of the EHC assessment process To co-ordinate and monitor outcomes from annual reviews and ensure that the EHC plan is kept up to date To monitor placements and allocated places and contribute towards the identification of new and/or expanded provision To ensure that when placing a child, the options appraisal process is rigorously followed and that Value for Money principles are applied To liaise with schools, head teachers, governing bodies and other professionals within Children's Services and partner agencies on all aspects of the statutory assessment process To attend all relevant panel meetings as requested by the Senior Education Officer, ensuring that information is of the highest quality and accuracy To lead or contribute to project management / development within the service To contribute towards the development of policy and procedures in relevant areas of the Service's work To deal with appeals including SENDIST cases and Ombudsman hearings including any follow-up actions
Our client is a well established and growing business seeking an enthusiastic Automotive Training Specialist to join their team. This is an excellent opportunity for an experienced Automotive Training Specialist or a skilled vehicle technician looking to move into technical training. The role offers the chance to combine hands on automotive knowledge with a passion for developing others and supporting the latest vehicle technologies. Duties: Design, develop and deliver engaging technical training programmes. Deliver classroom based and practical hands on training sessions. Provide technical support and guidance to customers and colleagues. Create and update training manuals, presentations and learning materials. Ensure training content reflects the latest vehicle technology and industry developments. Assess trainee performance and provide constructive feedback. Support product launches through the development and delivery of technical training. Organise training schedules and manage deadlines effectively. Build strong relationships with customers and internal teams. Represent the business professionally at training events and customer visits. Travel within the UK and Europe when required to deliver training. Experience Strong knowledge of modern vehicle technology. Hands on experience repairing and maintaining modern vehicles. Previous experience delivering technical training would be advantageous. Excellent communication and presentation skills. Ability to explain technical information to a range of audiences. Strong organisational and time management skills. Proactive, adaptable and enthusiastic approach to work. Passion for supporting and developing others. Full UK driving licence. Valid passport and willingness to travel occasionally throughout the UK and Europe. This Automotive Training Specialist role would suit someone who enjoys sharing their technical expertise and helping others succeed. In return, the successful Automotive Training Specialist will receive a competitive salary, 28 days holiday plus bank holidays, workplace pension, private healthcare, mental health and wellbeing support, company bonus scheme, death in service benefit, and birthday and Christmas vouchers.If you are looking for a rewarding Automotive Training Specialist position with a forward thinking business, apply today.
Aug 11, 2026
Full time
Our client is a well established and growing business seeking an enthusiastic Automotive Training Specialist to join their team. This is an excellent opportunity for an experienced Automotive Training Specialist or a skilled vehicle technician looking to move into technical training. The role offers the chance to combine hands on automotive knowledge with a passion for developing others and supporting the latest vehicle technologies. Duties: Design, develop and deliver engaging technical training programmes. Deliver classroom based and practical hands on training sessions. Provide technical support and guidance to customers and colleagues. Create and update training manuals, presentations and learning materials. Ensure training content reflects the latest vehicle technology and industry developments. Assess trainee performance and provide constructive feedback. Support product launches through the development and delivery of technical training. Organise training schedules and manage deadlines effectively. Build strong relationships with customers and internal teams. Represent the business professionally at training events and customer visits. Travel within the UK and Europe when required to deliver training. Experience Strong knowledge of modern vehicle technology. Hands on experience repairing and maintaining modern vehicles. Previous experience delivering technical training would be advantageous. Excellent communication and presentation skills. Ability to explain technical information to a range of audiences. Strong organisational and time management skills. Proactive, adaptable and enthusiastic approach to work. Passion for supporting and developing others. Full UK driving licence. Valid passport and willingness to travel occasionally throughout the UK and Europe. This Automotive Training Specialist role would suit someone who enjoys sharing their technical expertise and helping others succeed. In return, the successful Automotive Training Specialist will receive a competitive salary, 28 days holiday plus bank holidays, workplace pension, private healthcare, mental health and wellbeing support, company bonus scheme, death in service benefit, and birthday and Christmas vouchers.If you are looking for a rewarding Automotive Training Specialist position with a forward thinking business, apply today.
Employability Tutor About Us Our employment coaches have two key skills - the ability to deliver 1-2-1 support to help people plan and reach their goals, and the ability to teach groups to help people gain skills to achieve their goals. Each role is 50/50 to ensure we continue to support people and deliver training that's fit for people's aspirations. Every coach has a core subject specialism they can teach and are qualified to deliver through numerous levels so we can offer progression to our customers. Additionally, all coaches deliver a wide and varied curriculum around life skills, enrichment, wellbeing and employability - all core to our curriculum. A Typical Day Carrying out initial assessments, using tools including Skills Builder and Unifrog, to help learners make informed decisions Delivering a rich employability programme, including NCFE qualifications and external enrichment activities and visits Working alongside the Employability Lead to ensure quality throughout the learner's programme Managing learners for their whole journey with us - ensuring attendance, achievement and progression Reviewing progress and helping learners succeed through regular contact, proactive engagement and planned interventions Building relationships with local support services to ensure a full, holistic package of support, meeting all participant and EHCP needs Achieving targets to get people into work and supporting them and employers in doing so Completing learner records and monitoring reports, ensuring evidence is collated and stored in line with requirements Contributing to curriculum development across your subject areas, bringing innovation, energy and excitement to both subject matter and teaching style Taking responsibility for Quality Assurance of your teaching, welcoming others into the teaching setting to observe and get involved Planning, preparing, delivering and evaluating all sessions and courses you deliver Preparing plans, schemes of work and learning materials for each session, and maintaining them for monitoring or lesson observation Supporting the delivery of events, workshops and activities to increase opportunities for learners What We're Looking For - Essential A willingness and ability to deliver courses beyond your primary area of expertise, with enthusiasm to adapt delivery to learners' needs An understanding of and/or experience working with SEND learners Qualification in Mentoring, Advice and Guidance or similar Comfortable delivering both 1-2-1 and group sessions L3 Award in Education and Training (formerly PTLLS) or Teaching qualification, and/or willingness to train towards this An understanding of the principles underpinning teaching young people, including planning, delivery, assessment and evaluation A genuine commitment to the personal and occupational success of learners Knowledge of funded projects including European Social Funded projects Ability to work as a team, under pressure and in a fast-paced environment A good understanding of the barriers faced by unemployed and inactive people, and how to help Ability to work collaboratively with others, in-team or with external support providers A positive, energised and enthusiastic person with a real zest for helping others - engaging and supporting people is what gets you up every day, and nothing makes you happier than seeing someone progress Resilience - working in education, support and employment is a challenging but rewarding career where you'll help bring real change to people's lives What We're Looking For - Added Extras Qualifications in your subject specialism (Level 3+), or in-depth knowledge and substantial experience in the subject area Awareness of the needs of underachieving and disengaged young people Ability to deal with challenging behaviour at times An understanding of the different local services available for customers Interest in supporting the wider team with wellbeing, learning or employment initiatives Adeptness at change, with hands-on experience of new ways of working and bringing colleagues along for the journey Safeguarding As part of our commitment to safeguarding, numerous checks form part of the recruitment process including an Enhanced DBS check, and you'll complete a self-declaration form at interview. This role is exempt from the Rehabilitation of Offenders Act, and it is an offence to apply if you are barred from regulated activity. About Acis Acis are committed to equality and diversity, are a proud member of Disability Confident and welcome applications from any applicant who feels they hold the essential skills to fulfil the role. We're happy to discuss flexible working options, and any interview support you might need. Please note: as soon as a suitable candidate is found we reserve the right to close this advert ahead of the closing date, so please don't delay in applying. You may have experience in the following: Employability Tutor, Employment Coach, Training Tutor, Tutoring Role, SEND Support, Life Skills Trainer, Welfare to Work, Mentoring and Guidance, Further Education Tutor, Adult Learning Tutor, Youth Employment Support, Community Development Worker, etc.REF-230152
Aug 10, 2026
Full time
Employability Tutor About Us Our employment coaches have two key skills - the ability to deliver 1-2-1 support to help people plan and reach their goals, and the ability to teach groups to help people gain skills to achieve their goals. Each role is 50/50 to ensure we continue to support people and deliver training that's fit for people's aspirations. Every coach has a core subject specialism they can teach and are qualified to deliver through numerous levels so we can offer progression to our customers. Additionally, all coaches deliver a wide and varied curriculum around life skills, enrichment, wellbeing and employability - all core to our curriculum. A Typical Day Carrying out initial assessments, using tools including Skills Builder and Unifrog, to help learners make informed decisions Delivering a rich employability programme, including NCFE qualifications and external enrichment activities and visits Working alongside the Employability Lead to ensure quality throughout the learner's programme Managing learners for their whole journey with us - ensuring attendance, achievement and progression Reviewing progress and helping learners succeed through regular contact, proactive engagement and planned interventions Building relationships with local support services to ensure a full, holistic package of support, meeting all participant and EHCP needs Achieving targets to get people into work and supporting them and employers in doing so Completing learner records and monitoring reports, ensuring evidence is collated and stored in line with requirements Contributing to curriculum development across your subject areas, bringing innovation, energy and excitement to both subject matter and teaching style Taking responsibility for Quality Assurance of your teaching, welcoming others into the teaching setting to observe and get involved Planning, preparing, delivering and evaluating all sessions and courses you deliver Preparing plans, schemes of work and learning materials for each session, and maintaining them for monitoring or lesson observation Supporting the delivery of events, workshops and activities to increase opportunities for learners What We're Looking For - Essential A willingness and ability to deliver courses beyond your primary area of expertise, with enthusiasm to adapt delivery to learners' needs An understanding of and/or experience working with SEND learners Qualification in Mentoring, Advice and Guidance or similar Comfortable delivering both 1-2-1 and group sessions L3 Award in Education and Training (formerly PTLLS) or Teaching qualification, and/or willingness to train towards this An understanding of the principles underpinning teaching young people, including planning, delivery, assessment and evaluation A genuine commitment to the personal and occupational success of learners Knowledge of funded projects including European Social Funded projects Ability to work as a team, under pressure and in a fast-paced environment A good understanding of the barriers faced by unemployed and inactive people, and how to help Ability to work collaboratively with others, in-team or with external support providers A positive, energised and enthusiastic person with a real zest for helping others - engaging and supporting people is what gets you up every day, and nothing makes you happier than seeing someone progress Resilience - working in education, support and employment is a challenging but rewarding career where you'll help bring real change to people's lives What We're Looking For - Added Extras Qualifications in your subject specialism (Level 3+), or in-depth knowledge and substantial experience in the subject area Awareness of the needs of underachieving and disengaged young people Ability to deal with challenging behaviour at times An understanding of the different local services available for customers Interest in supporting the wider team with wellbeing, learning or employment initiatives Adeptness at change, with hands-on experience of new ways of working and bringing colleagues along for the journey Safeguarding As part of our commitment to safeguarding, numerous checks form part of the recruitment process including an Enhanced DBS check, and you'll complete a self-declaration form at interview. This role is exempt from the Rehabilitation of Offenders Act, and it is an offence to apply if you are barred from regulated activity. About Acis Acis are committed to equality and diversity, are a proud member of Disability Confident and welcome applications from any applicant who feels they hold the essential skills to fulfil the role. We're happy to discuss flexible working options, and any interview support you might need. Please note: as soon as a suitable candidate is found we reserve the right to close this advert ahead of the closing date, so please don't delay in applying. You may have experience in the following: Employability Tutor, Employment Coach, Training Tutor, Tutoring Role, SEND Support, Life Skills Trainer, Welfare to Work, Mentoring and Guidance, Further Education Tutor, Adult Learning Tutor, Youth Employment Support, Community Development Worker, etc.REF-230152
Trainer / SOP Writer (Standard Operating Procedure) (Experienced or Potential Graduate Opportunity) - Oldham Based (12 months may become permanent) Park Cakes is a c£280 million business which supplies cake and desserts to service the own brands of major retailers, there are two sites both based in the North West at Oldham and Bolton. Our products include, high end celebration cake products, slab cakes and mainstream desserts, we mostly supply Marks & Spencer's although we also supply other major retailers. This role is a hands-on role working at our factory as part of the Training team. Example Accountabilities Write Standard Operating Procedures for the Bakery Gather information by interviewing operatives and managers on how processes/machinery works including photographs and write SOP's for training Load up SOP's to systems and chase sign off from departments Keep accurate records for individual Bakeries on what SOP's are outstanding/in process Conduct audits with departments to assess outstanding work required and action any shortfalls Training and sign off operatives for SOP's Assist in Training Activities Ad hoc duties to support the HR & Training Team Candidate Profile: The ideal candidate would have the following attributes although we would also accept applications from graduates with some work experience keen to progress a career in training/manufacturing: Experience of working in a factory environment / warehouse environment is preferable but not essential An enthusiastic and tenacious nature Good organisational & time management skills A customer focused approach and the ability to communicate & influence across a variety all levels Hours: Can be variable to suit the candidate, normal start times are can be as early as 6am and as late as 8am but training will need to be delivered across all manufacturing shift patterns e.g 6am - 2pm, 2pm - 10pm so candidates will need to be flexible on start and finish times on occasion. Package: Salary is circa £26k - £28k + 25 days holiday a year and 8 statutory holiday, Money purchase pension scheme with 4% contribution of salary To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Park Cakes within 28 days.
Aug 09, 2026
Contractor
Trainer / SOP Writer (Standard Operating Procedure) (Experienced or Potential Graduate Opportunity) - Oldham Based (12 months may become permanent) Park Cakes is a c£280 million business which supplies cake and desserts to service the own brands of major retailers, there are two sites both based in the North West at Oldham and Bolton. Our products include, high end celebration cake products, slab cakes and mainstream desserts, we mostly supply Marks & Spencer's although we also supply other major retailers. This role is a hands-on role working at our factory as part of the Training team. Example Accountabilities Write Standard Operating Procedures for the Bakery Gather information by interviewing operatives and managers on how processes/machinery works including photographs and write SOP's for training Load up SOP's to systems and chase sign off from departments Keep accurate records for individual Bakeries on what SOP's are outstanding/in process Conduct audits with departments to assess outstanding work required and action any shortfalls Training and sign off operatives for SOP's Assist in Training Activities Ad hoc duties to support the HR & Training Team Candidate Profile: The ideal candidate would have the following attributes although we would also accept applications from graduates with some work experience keen to progress a career in training/manufacturing: Experience of working in a factory environment / warehouse environment is preferable but not essential An enthusiastic and tenacious nature Good organisational & time management skills A customer focused approach and the ability to communicate & influence across a variety all levels Hours: Can be variable to suit the candidate, normal start times are can be as early as 6am and as late as 8am but training will need to be delivered across all manufacturing shift patterns e.g 6am - 2pm, 2pm - 10pm so candidates will need to be flexible on start and finish times on occasion. Package: Salary is circa £26k - £28k + 25 days holiday a year and 8 statutory holiday, Money purchase pension scheme with 4% contribution of salary To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Park Cakes within 28 days.
Recruitment Services UK
Northampton, Northamptonshire
Personal Trainer Opportunity Brackmills Fitness Club, Northampton Position: Self-Employed Build Your Own Business Facility: Brand New Fitness Facility Are you a qualified Personal Trainer looking to grow your client base in a modern, high-quality fitness environment? Trilogy Active is seeking motivated and professional self-employed Personal Trainers to operate from Brackmills Fitness Club, Northampton's newest fitness destination. This is an exciting opportunity to run your own personal training business while benefiting from access to an established fitness community and the support of a trusted charitable social enterprise. What We're Looking For We are seeking Personal Trainers who: Hold a Level 3 Personal Training Qualification (or higher). Maintain valid Public Liability Insurance ( 5m) . Are passionate about helping people achieve their health and fitness goals. Deliver excellent customer service and member experiences. Are self-motivated, professional, and organized. Can build strong relationships with clients and members. Share our commitment to creating an inclusive and welcoming environment. About You You are ambitious, approachable, and committed to delivering exceptional results for your clients. Whether you are an established Personal Trainer or looking to expand your business into a new facility, this is an opportunity to develop your brand and grow your client base. Why Brackmills Fitness Club? Brackmills Fitness Club is a modern fitness facility located in the heart of Northampton's largest business district. With a growing membership base, top-tier equipment, and a welcoming atmosphere, it provides an ideal environment for Personal Trainers to build a successful business. Exclusive Introductory Rental Package Enjoy a discounted introductory rental package for your first 3 months to help you build your client base. Additional benefits include: Access to Brackmills Fitness Club facilities. Opportunity to work with existing gym members and paying guests. Promotion through approved in-club marketing channels. Opportunity to feature on in-gym digital screens. Flexible self-employed working arrangements. A professional fitness environment within a growing club. The Trilogy Culture At Trilogy Active, every team member plays a vital role in collaboratively delivering our core values and company strategy. We are committed to creating a positive and creative work environment, underpinned by the following principles: One Trilogy Team: Working together, respect, open & honest, positive communication. Encourage Creativity: Support innovation, try new ideas, adopt change. Be Constructive: Adopt a positive, "can-do" mindset. Deliver Excellence: Provide the customer experience you want to receive. Promote Wellbeing: Self-care, support others, be active, work/life balance. Embrace Diversity: Champion Equality, Diversity & Inclusion. How to Apply Interested candidates are invited to submit their CV and cover letter outlining their suitability for this role. Please Note: Only shortlisted candidates will be contacted following application submission.Safeguarding Statement Our organization is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. Any offer of employment is subject to satisfactory completion of pre-employment vetting checks, including DBS and references. It is a criminal offense for individuals who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that group (i.e., adults at risk, children, or both).
Aug 08, 2026
Full time
Personal Trainer Opportunity Brackmills Fitness Club, Northampton Position: Self-Employed Build Your Own Business Facility: Brand New Fitness Facility Are you a qualified Personal Trainer looking to grow your client base in a modern, high-quality fitness environment? Trilogy Active is seeking motivated and professional self-employed Personal Trainers to operate from Brackmills Fitness Club, Northampton's newest fitness destination. This is an exciting opportunity to run your own personal training business while benefiting from access to an established fitness community and the support of a trusted charitable social enterprise. What We're Looking For We are seeking Personal Trainers who: Hold a Level 3 Personal Training Qualification (or higher). Maintain valid Public Liability Insurance ( 5m) . Are passionate about helping people achieve their health and fitness goals. Deliver excellent customer service and member experiences. Are self-motivated, professional, and organized. Can build strong relationships with clients and members. Share our commitment to creating an inclusive and welcoming environment. About You You are ambitious, approachable, and committed to delivering exceptional results for your clients. Whether you are an established Personal Trainer or looking to expand your business into a new facility, this is an opportunity to develop your brand and grow your client base. Why Brackmills Fitness Club? Brackmills Fitness Club is a modern fitness facility located in the heart of Northampton's largest business district. With a growing membership base, top-tier equipment, and a welcoming atmosphere, it provides an ideal environment for Personal Trainers to build a successful business. Exclusive Introductory Rental Package Enjoy a discounted introductory rental package for your first 3 months to help you build your client base. Additional benefits include: Access to Brackmills Fitness Club facilities. Opportunity to work with existing gym members and paying guests. Promotion through approved in-club marketing channels. Opportunity to feature on in-gym digital screens. Flexible self-employed working arrangements. A professional fitness environment within a growing club. The Trilogy Culture At Trilogy Active, every team member plays a vital role in collaboratively delivering our core values and company strategy. We are committed to creating a positive and creative work environment, underpinned by the following principles: One Trilogy Team: Working together, respect, open & honest, positive communication. Encourage Creativity: Support innovation, try new ideas, adopt change. Be Constructive: Adopt a positive, "can-do" mindset. Deliver Excellence: Provide the customer experience you want to receive. Promote Wellbeing: Self-care, support others, be active, work/life balance. Embrace Diversity: Champion Equality, Diversity & Inclusion. How to Apply Interested candidates are invited to submit their CV and cover letter outlining their suitability for this role. Please Note: Only shortlisted candidates will be contacted following application submission.Safeguarding Statement Our organization is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. Any offer of employment is subject to satisfactory completion of pre-employment vetting checks, including DBS and references. It is a criminal offense for individuals who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that group (i.e., adults at risk, children, or both).
Payroll and Pensions Trainer (Education) UK with travel to Manchester, Leeds and Grimsby Competitive + Bonus Permanent full time Education Division Remote Travel Required At IRIS Software Group, we're trusted by thousands of organisations across the UK to deliver mission-critical software and services. Within our Education Division, we're continuing to grow and are now seeking an experienced Payroll & Pensions Trainer to help develop the next generation of payroll professionals supporting schools and education organisations. The Opportunity This is a unique opportunity for a payroll professional who enjoys sharing knowledge, developing people and driving best practice. As our Payroll & Pensions Trainer, you'll design and deliver high-quality training programmes focused on education payroll and pensions, ensuring our teams have the knowledge and confidence to provide exceptional service to our customers. You'll work with a wide range of stakeholders, delivering training both remotely and face-to-face while creating engaging learning content and supporting continuous improvement across our operations. What You'll Be Doing Designing and delivering payroll and pensions training programmes. Providing specialist expertise on Teachers' Pension Scheme (TPS), LGPS and education-sector payroll regulations. Creating engaging learning materials, guides, assessments and e-learning content. Delivering workshops, webinars, classroom sessions and one-to-one coaching. Supporting payroll colleagues with complex queries and technical guidance. Helping teams stay up to date with payroll legislation and compliance requirements. Evaluating training effectiveness and implementing improvements. Supporting onboarding, system migrations and business change initiatives. What We're Looking For We're interested in speaking with candidates who have: Proven payroll experience, ideally within a bureau, outsourced payroll or education payroll environment. Experience delivering training, coaching or supporting learning initiatives. Strong knowledge of payroll legislation including PAYE, National Insurance, statutory payments, RTI and year-end processing. Understanding of Teachers' Pension Scheme (TPS), LGPS or similar pension arrangements. Excellent communication, facilitation and presentation skills. The ability to simplify complex payroll concepts for different audiences. Professional payroll qualifications such as CIPP or AAT (desirable). Why Join IRIS? At IRIS, our people are at the heart of our success. We are proud to be recognised as a Great Place to Work and one of the UK's Best Workplaces for Women. We invest in our people, encourage continuous development and provide opportunities to make a meaningful impact within a market-leading organisation. If you're an experienced payroll professional looking to combine your technical expertise with a passion for training and development, we'd love to hear from you. Apply today and help shape the future of payroll excellence within our Education Division . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Aug 08, 2026
Full time
Payroll and Pensions Trainer (Education) UK with travel to Manchester, Leeds and Grimsby Competitive + Bonus Permanent full time Education Division Remote Travel Required At IRIS Software Group, we're trusted by thousands of organisations across the UK to deliver mission-critical software and services. Within our Education Division, we're continuing to grow and are now seeking an experienced Payroll & Pensions Trainer to help develop the next generation of payroll professionals supporting schools and education organisations. The Opportunity This is a unique opportunity for a payroll professional who enjoys sharing knowledge, developing people and driving best practice. As our Payroll & Pensions Trainer, you'll design and deliver high-quality training programmes focused on education payroll and pensions, ensuring our teams have the knowledge and confidence to provide exceptional service to our customers. You'll work with a wide range of stakeholders, delivering training both remotely and face-to-face while creating engaging learning content and supporting continuous improvement across our operations. What You'll Be Doing Designing and delivering payroll and pensions training programmes. Providing specialist expertise on Teachers' Pension Scheme (TPS), LGPS and education-sector payroll regulations. Creating engaging learning materials, guides, assessments and e-learning content. Delivering workshops, webinars, classroom sessions and one-to-one coaching. Supporting payroll colleagues with complex queries and technical guidance. Helping teams stay up to date with payroll legislation and compliance requirements. Evaluating training effectiveness and implementing improvements. Supporting onboarding, system migrations and business change initiatives. What We're Looking For We're interested in speaking with candidates who have: Proven payroll experience, ideally within a bureau, outsourced payroll or education payroll environment. Experience delivering training, coaching or supporting learning initiatives. Strong knowledge of payroll legislation including PAYE, National Insurance, statutory payments, RTI and year-end processing. Understanding of Teachers' Pension Scheme (TPS), LGPS or similar pension arrangements. Excellent communication, facilitation and presentation skills. The ability to simplify complex payroll concepts for different audiences. Professional payroll qualifications such as CIPP or AAT (desirable). Why Join IRIS? At IRIS, our people are at the heart of our success. We are proud to be recognised as a Great Place to Work and one of the UK's Best Workplaces for Women. We invest in our people, encourage continuous development and provide opportunities to make a meaningful impact within a market-leading organisation. If you're an experienced payroll professional looking to combine your technical expertise with a passion for training and development, we'd love to hear from you. Apply today and help shape the future of payroll excellence within our Education Division . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
The Company Central Training is a national provider of specialist training solutions to organisations and individuals within the regulated and professional sectors of education, health, housing and social care. We offer our training solutions in a number of fully accessible formats including traditional Face to Face training, Virtual Learning, eLearning and through an Open Course Public Programme. We also offer consultancy services related to organisational development including training planning. The Role During the first 6 months (probationary period) you will be employed as a Training Administrator . Once training and probation has been successfully completed, you will become a Training Coordinator and will play a key role in all aspects of the training life cycle, including; discussing requests with clients, liaison with associate trainers, scheduling and course tailoring, administration, invoicing and processing payments. The role requires a high level of customer engagement, complex administration, attention to detail and finance management. What we look for We are seeking applicants with proven, practical experience in an administrative or operational role who can demonstrate: Proven experience managing administration within a professional office environment Exceptional interpersonal and customer service skills with a positive and personable approach Strong verbal and written communication skills Numerically confident with good attention to detail Exceptional organisation and time management skills Demonstrated IT competency, with practical experience using MS Office (including Excel) in a business setting Knowledge of web-based video conferencing platforms e.g. Zoom and Teams Reflective and analytical Commercially minded Self-driven and results-orientated Responsible and accountable Educated to degree level (or equivalent work experience) What you will get in return In addition to working for a dynamic and values-based business, successful staff can expect: A starting salary of up to £26800 Attractive team-based commission (following successful completion of the probationary period) A tailored induction training programme Promotional development opportunities after 1 year of employment Additional benefits after 2 years of employment Home Environment Requirement As this role is home-based, there is no geographical restriction for applicants who wish to apply from around the UK. However, it is critical that applicants can demonstrate they have a private home working environment, where they can work uninterrupted. Excellent, high quality broadband connectivity is also critical, as is back-up hardware (personal laptop and mobile phone).
Aug 07, 2026
Full time
The Company Central Training is a national provider of specialist training solutions to organisations and individuals within the regulated and professional sectors of education, health, housing and social care. We offer our training solutions in a number of fully accessible formats including traditional Face to Face training, Virtual Learning, eLearning and through an Open Course Public Programme. We also offer consultancy services related to organisational development including training planning. The Role During the first 6 months (probationary period) you will be employed as a Training Administrator . Once training and probation has been successfully completed, you will become a Training Coordinator and will play a key role in all aspects of the training life cycle, including; discussing requests with clients, liaison with associate trainers, scheduling and course tailoring, administration, invoicing and processing payments. The role requires a high level of customer engagement, complex administration, attention to detail and finance management. What we look for We are seeking applicants with proven, practical experience in an administrative or operational role who can demonstrate: Proven experience managing administration within a professional office environment Exceptional interpersonal and customer service skills with a positive and personable approach Strong verbal and written communication skills Numerically confident with good attention to detail Exceptional organisation and time management skills Demonstrated IT competency, with practical experience using MS Office (including Excel) in a business setting Knowledge of web-based video conferencing platforms e.g. Zoom and Teams Reflective and analytical Commercially minded Self-driven and results-orientated Responsible and accountable Educated to degree level (or equivalent work experience) What you will get in return In addition to working for a dynamic and values-based business, successful staff can expect: A starting salary of up to £26800 Attractive team-based commission (following successful completion of the probationary period) A tailored induction training programme Promotional development opportunities after 1 year of employment Additional benefits after 2 years of employment Home Environment Requirement As this role is home-based, there is no geographical restriction for applicants who wish to apply from around the UK. However, it is critical that applicants can demonstrate they have a private home working environment, where they can work uninterrupted. Excellent, high quality broadband connectivity is also critical, as is back-up hardware (personal laptop and mobile phone).
QCS International - Management System Consulting
Cumbernauld, Dunbartonshire
PHSC Academy is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join our team in Cumbernauld. This is a varied client services role combining telephone-based client development with course administration and practical support for our face-to-face training. You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout. PHSC Academy provides training across health and safety, food safety, ISO management systems, auditing, risk and compliance. It forms part of PHSC plc, an established provider of health, safety and compliance services to organisations throughout the UK. What you will be doing Responding to Academy enquiries by telephone, email, website and CRM. Understanding clients training needs and recommending suitable courses. Preparing quotations and following enquiries through to a clear outcome and, wherever possible, a confirmed booking. Making planned outbound calls to existing clients, previous delegates, lapsed contacts and prospective clients. Identifying opportunities for repeat bookings, additional delegates, related courses and other relevant services. Managing delegate bookings from the initial enquiry through to joining instructions, attendance, certification and follow-up. Maintaining accurate client, delegate, course and booking information in HubSpot and other Academy systems. Preparing course materials, delegate packs, tutor folders and training documents. Liaising with trainers and awarding bodies, including IOSH and NEBOSH. Helping to ensure face-to-face courses are properly prepared and run smoothly, including welcoming delegates and arranging materials, equipment and refreshments. Supporting clients and delegates with changes, transfers, cancellations and general enquiries. About you You will have experience in a client-facing customer service, sales administration, account support or telephone-based commercial role. You will also have: A confident and professional telephone manner. The ability to understand a client s requirements and recommend the right solution. Experience of following up enquiries, converting opportunities or developing existing client relationships. Strong organisational skills and excellent attention to detail. Clear and accurate written communication. A practical, solutions-focused approach. Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint and Outlook. Confidence learning and using CRM, course-booking and other business systems. The ability to work from our Cumbernauld office and provide practical support for face-to-face courses. Experience within training, education, professional services or another business-to-business environment would be helpful but is not essential. Experience of HubSpot, course administration, learning platforms or working with awarding bodies such as IOSH or NEBOSH would also be an advantage. What we offer A generous holiday allowance that increases with length of service. An additional paid day off for your birthday. Enhanced employer pension contributions. An Employee Assistance Programme, including access to an online GP and confidential wellbeing support. A supportive approach to maintaining a good work-life balance. Training and development opportunities. A lead-referral incentive scheme. Length-of-service recognition. The opportunity to join a friendly, collaborative team within an established UK group. If you are an organised and client-focused person who enjoys speaking with customers, developing relationships and making sure every detail is taken care of, we would be pleased to hear from you. Please apply with your CV and a brief covering letter outlining your relevant experience. Applicants must have the existing right to work in the UK. Please note that we are unable to offer visa sponsorship for this role. PHSC plc is committed to providing equality of opportunity and welcomes applications from all suitably qualified candidates.
Aug 05, 2026
Full time
PHSC Academy is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join our team in Cumbernauld. This is a varied client services role combining telephone-based client development with course administration and practical support for our face-to-face training. You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout. PHSC Academy provides training across health and safety, food safety, ISO management systems, auditing, risk and compliance. It forms part of PHSC plc, an established provider of health, safety and compliance services to organisations throughout the UK. What you will be doing Responding to Academy enquiries by telephone, email, website and CRM. Understanding clients training needs and recommending suitable courses. Preparing quotations and following enquiries through to a clear outcome and, wherever possible, a confirmed booking. Making planned outbound calls to existing clients, previous delegates, lapsed contacts and prospective clients. Identifying opportunities for repeat bookings, additional delegates, related courses and other relevant services. Managing delegate bookings from the initial enquiry through to joining instructions, attendance, certification and follow-up. Maintaining accurate client, delegate, course and booking information in HubSpot and other Academy systems. Preparing course materials, delegate packs, tutor folders and training documents. Liaising with trainers and awarding bodies, including IOSH and NEBOSH. Helping to ensure face-to-face courses are properly prepared and run smoothly, including welcoming delegates and arranging materials, equipment and refreshments. Supporting clients and delegates with changes, transfers, cancellations and general enquiries. About you You will have experience in a client-facing customer service, sales administration, account support or telephone-based commercial role. You will also have: A confident and professional telephone manner. The ability to understand a client s requirements and recommend the right solution. Experience of following up enquiries, converting opportunities or developing existing client relationships. Strong organisational skills and excellent attention to detail. Clear and accurate written communication. A practical, solutions-focused approach. Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint and Outlook. Confidence learning and using CRM, course-booking and other business systems. The ability to work from our Cumbernauld office and provide practical support for face-to-face courses. Experience within training, education, professional services or another business-to-business environment would be helpful but is not essential. Experience of HubSpot, course administration, learning platforms or working with awarding bodies such as IOSH or NEBOSH would also be an advantage. What we offer A generous holiday allowance that increases with length of service. An additional paid day off for your birthday. Enhanced employer pension contributions. An Employee Assistance Programme, including access to an online GP and confidential wellbeing support. A supportive approach to maintaining a good work-life balance. Training and development opportunities. A lead-referral incentive scheme. Length-of-service recognition. The opportunity to join a friendly, collaborative team within an established UK group. If you are an organised and client-focused person who enjoys speaking with customers, developing relationships and making sure every detail is taken care of, we would be pleased to hear from you. Please apply with your CV and a brief covering letter outlining your relevant experience. Applicants must have the existing right to work in the UK. Please note that we are unable to offer visa sponsorship for this role. PHSC plc is committed to providing equality of opportunity and welcomes applications from all suitably qualified candidates.
Truck Driver from 7.5T up to Artic Various shifts available: Day and night shifts; 4-on / 4-off; Monday - Friday; Afternoon / Evening / Weekend Hourly rate: From £12.71 to £16 per hour, depending on experience and size of vehicle Full-Time, Permanent Enjoy consistent hours, paid annual leave, and the backing of an established company that values its Drivers. Roles and Responsibilities: Carrying out deliveries and collections of air freight and specialist goods for a range of customers. A mix of local and regional routes, always returning to base each day. Ensuring freight is safely loaded, stacked, and secured. Completing paperwork accurately and handing it in promptly. Following assigned routes and schedules, with flexibility to optimise where appropriate. Maintaining good communication with the transport office throughout the day. Performing daily vehicle checks and reporting any defects immediately. Using equipment such as a pump truck or tail-lift safely when required. Ensuring full compliance with RHA standards, Drivers' hours rules, and tachograph requirements, including accurate record-keeping. Required Knowledge, Skills, and Abilities: Full, valid UK driving licence. Good local road knowledge and confident navigation using maps or satnav. Safe, responsible driving with full compliance to legal and CAA regulations. Basic IT skills (PDA / satnav use). Professional communication with customers and colleagues. Required Attitude and Personality: Reliable, punctual, and flexible with working hours. Courteous to colleagues, customers, and other road users. Calm and alert behind the wheel. Willing to take part in training and appraisals where required. Proud to represent Front Runner Logistics positively and professionally. Experience, Qualifications, and Education Requirements: Full UK driving licence (essential). Clean CRC check (carried out before employment). Cargo Operative (non-screening) and Hazard Awareness training (required but provided if not already held). Benefits and Perks: Annual birthday bonus and discretionary company bonus. Employee of the Month recognition scheme. Generous holiday entitlement up to 25 days plus bank holidays (based on length of service and shift pattern). Weekly fresh fruit basket. Access to our Employee Assistance Programme. Guaranteed weekly hours with paid breaks. Paid overtime opportunities, including ad-hoc hours. Flexible start and finish times to support work-life balance. HGV upskilling opportunities based on performance and attendance. Career progression options - GDP, ADR, or New Driver Trainer (in-house training provided). Full uniform provided, including safety shoes. Comprehensive on-the-job training during induction. About Us Front Runner Logistics (FRL) is a CAA-regulated air-freight transport company with over 25 years of experience delivering secure and specialist freight across the UK. FRL operate 24 hours a day, 7 days a week, providing dependable, compliant services for customers within and around the air-freight industry. Drivers are at the heart of what we do. By joining, you'll have a secure, full-time position with consistent work, supportive management, and the stability that agency roles can't always offer. If you're a safe, reliable Driver who takes pride in your work, we would love to hear from you. Apply now with your CV.
Jul 20, 2026
Full time
Truck Driver from 7.5T up to Artic Various shifts available: Day and night shifts; 4-on / 4-off; Monday - Friday; Afternoon / Evening / Weekend Hourly rate: From £12.71 to £16 per hour, depending on experience and size of vehicle Full-Time, Permanent Enjoy consistent hours, paid annual leave, and the backing of an established company that values its Drivers. Roles and Responsibilities: Carrying out deliveries and collections of air freight and specialist goods for a range of customers. A mix of local and regional routes, always returning to base each day. Ensuring freight is safely loaded, stacked, and secured. Completing paperwork accurately and handing it in promptly. Following assigned routes and schedules, with flexibility to optimise where appropriate. Maintaining good communication with the transport office throughout the day. Performing daily vehicle checks and reporting any defects immediately. Using equipment such as a pump truck or tail-lift safely when required. Ensuring full compliance with RHA standards, Drivers' hours rules, and tachograph requirements, including accurate record-keeping. Required Knowledge, Skills, and Abilities: Full, valid UK driving licence. Good local road knowledge and confident navigation using maps or satnav. Safe, responsible driving with full compliance to legal and CAA regulations. Basic IT skills (PDA / satnav use). Professional communication with customers and colleagues. Required Attitude and Personality: Reliable, punctual, and flexible with working hours. Courteous to colleagues, customers, and other road users. Calm and alert behind the wheel. Willing to take part in training and appraisals where required. Proud to represent Front Runner Logistics positively and professionally. Experience, Qualifications, and Education Requirements: Full UK driving licence (essential). Clean CRC check (carried out before employment). Cargo Operative (non-screening) and Hazard Awareness training (required but provided if not already held). Benefits and Perks: Annual birthday bonus and discretionary company bonus. Employee of the Month recognition scheme. Generous holiday entitlement up to 25 days plus bank holidays (based on length of service and shift pattern). Weekly fresh fruit basket. Access to our Employee Assistance Programme. Guaranteed weekly hours with paid breaks. Paid overtime opportunities, including ad-hoc hours. Flexible start and finish times to support work-life balance. HGV upskilling opportunities based on performance and attendance. Career progression options - GDP, ADR, or New Driver Trainer (in-house training provided). Full uniform provided, including safety shoes. Comprehensive on-the-job training during induction. About Us Front Runner Logistics (FRL) is a CAA-regulated air-freight transport company with over 25 years of experience delivering secure and specialist freight across the UK. FRL operate 24 hours a day, 7 days a week, providing dependable, compliant services for customers within and around the air-freight industry. Drivers are at the heart of what we do. By joining, you'll have a secure, full-time position with consistent work, supportive management, and the stability that agency roles can't always offer. If you're a safe, reliable Driver who takes pride in your work, we would love to hear from you. Apply now with your CV.
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £14.90 per hour Work Location: Remote
Oct 09, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £14.90 per hour Work Location: Remote
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Support Specialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Note: Payment is made via PayPal. We will never ask for any money from you. Job Type: Contract Pay: From £14.90 per hour Work Location: Remote
Oct 09, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Support Specialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Note: Payment is made via PayPal. We will never ask for any money from you. Job Type: Contract Pay: From £14.90 per hour Work Location: Remote
The Benefits Health and Wellbeing Plans - including our family-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. Excellent hourly pay rate The Role Carlisle Support Services is working with Olympia , our prestigious new client in West London, and we're looking for motivated, approachable, and dependable people to join our team. The Security Duty Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact. We're looking for people who are Friendly, approachable, and professional in all interactions. Keen to learn, grow, and contribute to a positive team culture. Hands on and like to lead by example. Experienced in customer-facing roles. At least 18 years old - licence requirement by the Security Industry Authority. Punctual, dependable, flexible, and assured. SIA Guarding or Door Supervision licence holders. Able to work full-time shifts covering days, nights and weekends. Previous experience in managing a team within a security environment is required for this role. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Daily Security Operations & Leadership Lead and oversee daily security operations, ensuring a highly professional and responsive service. Lead shift briefings and shift de-briefs Manage team performance Complete end of shift handovers and reports Work closely with the Control Room Team Supervise security personnel, ensuring proper deployment and operational readiness. Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks. Emergency Response & Incident Management Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout. Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services. Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained. Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles. Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations. Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence-such as CCTV footage, body-worn video, relevant logs, and witness statements-is correctly secured and documented in line with regulatory and evidential requirements Security Policy & Procedure Implementation Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices. Ensure security teams adhere to legal and safety regulations. Conduct regular operational audits to ensure the service is in line with the security policy and strategy . Customer Service & Stakeholder Engagement Maintain a professional and approachable presence for tenants, staff, and visitors. Ensure the estates team provides exceptional customer service in line with the Estates Services Charter. Address security-related concerns promptly, ensuring stakeholders feel safe and supported. Security Technology & Compliance Support the training of staff across the shift in line with the training plan. Stay updated on advancements in security technology to enhance operational efficiency. Qualifications & Experience Proven experience as a Security Manager, Duty Manager, or similar leadership role. Strong knowledge of security protocols, emergency response, and risk management. Excellent leadership, decision-making, and crisis management skills. A friendly and professional manner, with exceptional customer service skills. This role is about more than just security. It's about making a difference through supporting our customers in our local communities. Leading and developing a team to provide a warm welcome, reassuring presence, and creating a safe environment for all. About Us We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We're committed to creating a diverse and inclusive wo
Oct 08, 2025
Full time
The Benefits Health and Wellbeing Plans - including our family-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. Excellent hourly pay rate The Role Carlisle Support Services is working with Olympia , our prestigious new client in West London, and we're looking for motivated, approachable, and dependable people to join our team. The Security Duty Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact. We're looking for people who are Friendly, approachable, and professional in all interactions. Keen to learn, grow, and contribute to a positive team culture. Hands on and like to lead by example. Experienced in customer-facing roles. At least 18 years old - licence requirement by the Security Industry Authority. Punctual, dependable, flexible, and assured. SIA Guarding or Door Supervision licence holders. Able to work full-time shifts covering days, nights and weekends. Previous experience in managing a team within a security environment is required for this role. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Daily Security Operations & Leadership Lead and oversee daily security operations, ensuring a highly professional and responsive service. Lead shift briefings and shift de-briefs Manage team performance Complete end of shift handovers and reports Work closely with the Control Room Team Supervise security personnel, ensuring proper deployment and operational readiness. Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks. Emergency Response & Incident Management Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout. Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services. Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained. Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles. Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations. Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence-such as CCTV footage, body-worn video, relevant logs, and witness statements-is correctly secured and documented in line with regulatory and evidential requirements Security Policy & Procedure Implementation Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices. Ensure security teams adhere to legal and safety regulations. Conduct regular operational audits to ensure the service is in line with the security policy and strategy . Customer Service & Stakeholder Engagement Maintain a professional and approachable presence for tenants, staff, and visitors. Ensure the estates team provides exceptional customer service in line with the Estates Services Charter. Address security-related concerns promptly, ensuring stakeholders feel safe and supported. Security Technology & Compliance Support the training of staff across the shift in line with the training plan. Stay updated on advancements in security technology to enhance operational efficiency. Qualifications & Experience Proven experience as a Security Manager, Duty Manager, or similar leadership role. Strong knowledge of security protocols, emergency response, and risk management. Excellent leadership, decision-making, and crisis management skills. A friendly and professional manner, with exceptional customer service skills. This role is about more than just security. It's about making a difference through supporting our customers in our local communities. Leading and developing a team to provide a warm welcome, reassuring presence, and creating a safe environment for all. About Us We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We're committed to creating a diverse and inclusive wo
