Senior Account Support Executive

Company Overview

TheSqua.re is a leading technology-driven hospitality company specialising in 4-5-star corporate accommodation across key metropolitan destinations worldwide. With a commitment to excellence and an ambitious strategy for growth, we foster a culture of collaboration and innovation within our vibrant London office, and we are looking for a SeniorAccount Support Executive to join our organisation.

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.

Position Overview:

A fantastic opportunity has arisen for a Senior Account Support Executive to join our busy reservations department at The Square team. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five-star standard.

This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.

Key Tasks & Responsibilities:

• Responding rapidly to web, email and phone-based enquiries
• Consistently delivering departmental KPIs and SLAs
• Forging good relationships with direct corporate accounts
• Responding & converting enquiries into bookings
• Supporting the Account manager in admin work for key accounts
• Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
• Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
• Flexible attitude to working outside of core job role when necessary

Skills & Experience

• At least 4 years' proven experience in reservations within the serviced accommodation industry.
• Experience of generating sales and bookings
• You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines.
• You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.
• What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.

We offer:

Competitive salary

Company-wide & Team incentives

Monthly employee recognition leading to Annual recognition awards

Overseas office visits

Every Friday Office Drinks and Snacks

Job Types: Full-time, Permanent, the role is office based in West London

Salary starts at £30k + commissions

Job Types: Full-time, Permanent