We're pleased to announce an exciting development opportunity within the Sales Team for two new Key Account Coordinators.
Based at our Message Direct Head Office, this role has been designed as a progression opportunity for customer focused colleagues who are looking to develop their commercial awareness, customer relationship management skills and strategic thinking, with a view to progressing into a Key Account Manager position in the future.
These roles are full-time roles, working Monday- Friday between the hours of 09:00am and 17:00pm.
What you'll be doing
- Managing day-to-day enquiries from key accounts.
- Processing Quality Control (QC) requests.
- Completing minor script amendments.
- Coordinating customer requests with internal departments.
- Monitoring shared inboxes and ensuring customer queries are resolved promptly.
- Supporting reseller administration and enquiries.
- Preparing documentation for customer meetings and service reviews.
- Maintaining CRM records and customer databases.
- Supporting customer retention activities and account growth opportunities.
What we're looking for
We're looking for someone who:
- Delivers excellent customer service.
- Has strong communication and organisational skills.
- Demonstrates attention to detail.
- Can manage competing priorities effectively.
- Takes a proactive approach to problem solving.
- Is keen to develop commercially and build customer relationship management experience.
Development Opportunities
Working alongside experienced Key Account Managers, you'll gain practical experience in:
- Customer relationship management.
- Commercial decision-making.
- Account growth and retention.
- Strategic customer support.
Benefits
- 25 days annual leave + bank holidays.
- Access to Simply Health, our cash back health scheme.
- Company sick pay scheme.
- Hybrid working
This is an exciting opportunity to join our fun, forward thinking Sales team at a time of significant growth. We look forward to receiving your application.