317 jobs found

Summary: Are you looking for a new opportunity that fits with other commitments? Are you someone who is highly motivated and enjoys working towards goals? If so, this is an opportunity that you won't want to miss We understand that people often have other commitments in addition to work, so we offer part-time positions with flexible hours. You must be able to work at least 17 hours each week. This can be spread across a minimum of 3 set evenings per week 17:00 - 21:00 and working each Saturday 08:00 - 13:00. You would need to be able to join our induction programme which runs from Tuesday 8th September for the first 6 weeks between 17:00 - 21:00 Tuesday to Friday and Saturday 08:00 - 13:00. You would then move to part time evening/Saturday hours once your training has been completed with fixed shift patterns - days to be agreed. This role is a target driven role with lots of variety. Responsibilities include assisting customers with water bills, refunds, payment plans, and change of occupier, as well as addressing issues with water supply. Previous experience is preferred but not required. We provide full training, coaching, and support to help you succeed. After training there will be the opportunity to support our digital team Our call centre offers a competitive environment with various opportunities for involvement, such as competitions, prizes, team events, and volunteering days. There are also chances for career growth, as many of our managers began as Customer Service Advisors. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent). Commitment to providing excellent customer service. Dedication to finding the best solutions to problems. Excellent computer abilities. Outstanding writing and vocal communication abilities. It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £11,923 starting salary (pro rota for 17hrs p/week) + bonus

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday Friday: 7:00am 6:00pm Saturday: 8:00am 5:00pm Sunday: 9:00am 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes are followed, including data protection and compliance Customer service The Candidate Good communication skills (both written and verbal) Confident using IT systems, including Microsoft Office Strong attention to detail and accuracy Able to stay calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

If you are a Mortgage Adviser looking for a brokerage where values genuinely matter just as much as performance, this could be a rare opportunity to join a growing, purpose led firm in the Bristol area. You will be joining a business that has built strong momentum through word of mouth, repeat clients and carefully invested lead generation. This is not a high churn, desk based or call centre style environment. Instead, as a Mortgage Adviser you will work with clients start to finish, supported by a collaborative team and a firm that focuses on doing things properly rather than quickly. As a Mortgage Adviser within this team, you will balance your own introducers and client relationships whilst also benefiting from quality leads provided by the business. This Mortgage Adviser job is designed for advisers who are comfortable generating some of their own business but value being part of a team that shares best practice, referrals and long term thinking. Key aspects of this Mortgage Adviser job include: Providing whole of market mortgage advice to a broad client base including first time buyers and home movers Managing clients end to end with a strong focus on long term relationships and repeat business Having broader client conversations that go beyond rate and borrowing alone Working alongside an in house protection specialist to maximise client outcomes and earnings Using modern systems and processes designed to reduce friction and admin time Playing an active role in a values driven firm that prioritises people and integrity There is long term progression for the right Mortgage Adviser, including the opportunity to take on greater responsibility, develop a local presence or move towards a more autonomous operating model over time. Mortgage Adviser Requirements Experience working as a Mortgage Adviser Fully CeMAP qualified or equivalent Comfortable operating on a self employed basis Ability to generate some business from existing contacts or introducers is desirable Experience using CRM systems within a mortgage advice firm The Company Our client is an established and fast growing mortgage advisory firm with a strong ethical focus. They have invested heavily in their people, systems and processes, creating an environment where advisers are trusted, supported and not micromanaged. Culture and values genuinely influence how advice is delivered. Mortgage Adviser Benefits Competitive self employed commission splits depending on lead source Quality company generated leads provided alongside your own business In house protection support to enhance overall earnings No desk based sales environment Flexible working approach For Mortgage Advisers based locally to Bristol, ideally they like office presence of around two days per week, to encourage and maintain strong team collaboration Long term progression opportunities for ambitious Mortgage Advisers Location This Mortgage Adviser job is ideally suited to candidates based in or around Bristol, or within reasonable commuting distance. If you are a Mortgage Adviser who wants more than just the next transaction, apply now for a confidential discussion. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.

Job Title: Associate - Environmental Planning Location: London Penguin Recruitment is delighted to be supporting a leading independent consultancy with a strong reputation for delivering some of the UK's most high-profile and complex development projects. This employee-owned business is recognised for providing clear, commercially focused and honest advice across planning, environmental assessment and development economics. Their integrated approach brings together planning expertise with specialist capability in Socio-Economic Assessment, Environmental Impact Assessment (EIA), and Development Economics. This is an exciting opportunity for an Associate - Environmental Planning to join a growing Environmental Planning team, working on a diverse portfolio of projects including large-scale regeneration, infrastructure, residential, industrial & logistics, and commercial developments. The Role The successful candidate will take a leading role in the delivery of environmental planning and EIA projects, ensuring high technical standards, commercial awareness, and strong stakeholder engagement throughout. This position combines project leadership, client advisory responsibilities, and team management, including overseeing budgets, managing resources, preparing bids, and mentoring junior colleagues. You will work collaboratively across disciplines while also taking ownership of project delivery, client relationships, and strategic environmental planning outputs. Acting as a trusted advisor, you will represent clients and the consultancy in meetings, consultations, and stakeholder forums, while also contributing to business development and the continued growth of the environmental planning offer. Key Responsibilities Lead the preparation and delivery of high-quality environmental planning and EIA advice with minimal senior oversight Manage multiple projects of varying scale and complexity, independently leading smaller schemes and coordinating larger multidisciplinary teams Oversee project finances including budgets, WIP, invoicing, and fee management Prepare fee proposals, bids, and tenders, ensuring robust commercial planning and programme control Develop and deliver EIA strategies, screening and scoping reports, and full environmental assessments Produce clear, high-quality technical reports and strategic advice, considering project risks and wider implications Plan and lead client meetings, stakeholder engagements, and project workshops Act as the main point of contact for clients, planning authorities, and stakeholders, providing confident and professional advice Review and coordinate EIA inputs across disciplines to ensure consistency and quality Contribute to business development through networking, client engagement, marketing activities, and securing new work Support team development through mentoring, technical review, and knowledge sharing Play an active role in maintaining and enhancing internal quality standards and company culture About You Degree (or higher) in a relevant environmental, planning or related discipline Ideally IEMA Registered EIA Practitioner and/or Chartered Environmentalist (CEnv ) Strong understanding of EIA regulations, planning policy, and relevant case law, with practical application experience Proven experience managing EIA projects and multidisciplinary teams Strong commercial awareness, including budgeting, WIP management, invoicing, and fee control Excellent written and verbal communication skills, with the ability to present complex information clearly and confidently Strong analytical skills, attention to detail, and sound professional judgement Comfortable working independently while contributing effectively to team collaboration Strong stakeholder engagement skills with experience working alongside clients, consultants, and public sector bodies Proficient in Microsoft Office and relevant technical tools; experience using AI tools in project delivery is beneficial Demonstrates integrity, professionalism, and a proactive approach to problem solving and delivery What's on Offer Competitive salary and discretionary bonus scheme 28 days annual leave plus bank holidays Pension scheme Life assurance and income protection Employee Assistance Programme Structured training and professional development support Upon completion of probation: Private medical insurance (including pre-existing conditions) Health cash plan Access to private GP services Professional membership fees covered Interest-free season ticket loan Cycle-to-work scheme Nursery scheme Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or email (url removed)

This Mortgage Adviser job is an excellent opportunity for Mortgage Advisers who want strong support, quality leads and the freedom to build their own brand. If you're a Mortgage Adviser looking for a position that offers genuine autonomy while still benefiting from structured lead flow, modern tech, and personalised marketing support, this opportunity could be ideal for you. You'll be free to manage your own diary and work around your lifestyle, while accessing a network actively investing in growth, AI-driven efficiency, and adviser success. You'll benefit from a steady stream of leads each week, enhanced marketing resources, and a network that continues to expand its partnerships. With new hires shaping internal roles, including further focus on business development, lead sources and introducers are only expected to increase. What you'll be doing Providing quality mortgage and protection advice to your clients Making full use of the network's marketing, admin and compliance support Leveraging weekly leads generated from estate agency partners, online enquiries and other growing channels Building your own brand or trading style, should you wish, alongside dedicated marketing expertise Managing your own caseload and diary with full flexibility What makes this opportunity stand out Regular commitment of 2 leads per week, with plans to increase New estate agency partnerships already signed, with more growth expected Dedicated marketing resource to personalise materials, including adviser-branded brochures Option to use your own trading style Affordable admin support, with scalable options Quick compliance turnaround on social media approvals Network investing in AI tools to improve adviser efficiency Progression and growth With the firm expanding its adviser team and strengthening its business development function, this is an ideal time to join. More partnerships, more marketing exposure and an increasing adviser community support an excellent long-term opportunity to scale your business. Mortgage Adviser Requirements Essential: CeMAP (or equivalent) qualified Essential: Experience providing regulated mortgage advice Essential: Ability to generate some of your own opportunities or a clear business plan Desirable: Comfort using CRM or back-office mortgage systems The Company This growing financial services network supports a broad team of advisers across mortgages, protection and wider financial planning. Their focus is on giving advisers the tools they need to succeed - from modern marketing support to access to specialists across multiple product areas. With ongoing investment in technology and continued expansion of their adviser base and introducer relationships, they offer a stable and forward-thinking environment for self-employed advisers. Mortgage Adviser Benefits Self-employed structure with OTE £80,000+ (uncapped) Commission splits: 80% on self-generated business, rising to 85% at £100k and 87.5% at £125k and 50% on company leads Low monthly fee of £150 Admin support available at cost effective rates Option to maintain or establish your own trading style Marketing assistance including bespoke materials Quick commission payments Home-based working Location Nationwide opportunities across the UK. Ready to take the next step? Click Apply Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.

We have a great opportunity for an Data Quality Advisor to join Devon and Cornwall Police at their Camborne Police Station. This is a temporary ongoing role working Monday to Friday 37 hours a week and will be hybrid working once trained with a minimum of 3 days a week in the office. The principal responsibility of the Data Quality Advisor is to ensure that all information held within NICHE complies with required Data Protection legislation and the Management of Police Information standards and guidance, ensuring information is accurate, adequate, relevant and timely. This role is required to undertake the first line of decision making in the determination of a records data quality or retention status. The Data Quality Advisor works as part of the Data Quality Team (DQT) in the Review, Retention and Disposal (RRD) of records as a dedicated decision maker. In particular to: Establish and maintain the data quality standards within the RMS Niche in line with legislation, national standards and Force policies Understand the requirements as set out in Data Protection legislation (Data Protection Act 2018 (DPA) and General Data Protection Regulation 2018 (GDPR) and the Management of Police Information (MoPI) in accordance with Authorised Professional Practice (APP) and consideration of the Human Rights Act 1998. Required to follow MoPI national guidance regarding the standards required for Police data, and the ambition for the Force to follow a 'Golden Record' principle, including undertaking MoPI reviews. Understanding the importance for the retention of data; to highlight offending patterns of behaviour and identify offenders and safeguard victims. Required to research all force systems to identify and link records to a POLE (Person, Object, Location, Event) entity. Ensure that the integrity and accuracy of force POLE data is maintained and continuously improved. Identify potential data flaws, resolving as necessary. To include duplicate records; requirement to merge records; amending linked records; determining accuracy; and validating records as required. Provide bespoke advice as subject matter expert to internal and external customers regarding Information Standards, Data Quality and RRD as first point of contact. Participate in meetings and attend courses forcewide, regionally and nationally as required with regard to Data Quality. ESSENTIAL CRITERIA Hold a Records Management qualification or be able to work towards achievement within a defined period of time (agreed with line manager). Knowledge of Management of Police Information (MoPI) Knowledge of the Data Protection Act and GDPR Proven ability to undertake effective research and analysis Strong decision-making and problem-solving skills Attention to detail with a methodical approach Ability to manage tasks effectively, by prioritising and delegating, working to deadlines Experience in using MS Office Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions. We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term. The Titan Wealth Legal team are looking to recruit an enthusiastic, proactive and resilient candidate who thrives on the pressures of delivering consistently high-quality advice to a dynamic and constantly evolving business, for a challenging and rewarding Wealth Management legal role focusing on regulatory advisory (UK and international) work to join their legal team on a permanent basis. The role requires the ability to manage a diverse workload of matters ranging from keeping abreast of regulatory developments impacting the Titan Wealth businesses, advising on regulatory implementations to assessing regulatory implications of new business initiatives and specific client situations. Responsibilities Advise on and interpret regulations issued by financial regulatory bodies, including the FCA and other relevant regulators, in conjunction with Titan Wealth compliance colleagues and external legal counsel where required (typically ex-UK) Act as the primary legal point of contact for all regulatory legal queries and enquiries Act as the primary legal point of contact for developments and implementation of regulatory compliance programmes and projects Draft, review and negotiate agreements, contracts and other legal documents in line with current regulatory requirements, utilising external legal counsel when required Ensure the timely and effective communication of legal risks associated with regulatory developments to the relevant business areas Oversee the appointment and management of external legal counsel on regulatory legal matters ensuring that the advice and support provided is in line with budgetary requirements whilst ensuring that the advice and support provided is commercial, risk based and of high quality Oversee / monitor more junior members of the team (as appropriate) and be willing to take online management responsibilities Critical Skills and Experience required Legal qualification: 6 + yrs PQE with broad regulatory legal experience working within a regulated financial services organization and/or law firm In-house experience is desirable but not compulsory A well rounded, broadly based and highly regarded regulatory legal specialist with first rate academic credentials, demonstrable intellectual abilities and an excellent career track record to date An in-depth understanding of the financial services industry and demonstrable wide-ranging regulatory legal expertise A business oriented lawyer with the breadth of experience covering a broad range of legal and regulatory issues across the entire Group, individual business areas and central functions Ability to think strategically and creatively see legal issues in their wider context and advise accordingly Excellent interpersonal and communication skills, strong organisational skills and judgement, excellent analysis, drafting and negotiation skills Self-motivated to drive delivery against objectives and an ability to work autonomously and manage own caseload effectively Willingness to learn and build good working relationships with internal stakeholders, identifying areas of improvement in relation to contractual documentation, policies, procedures and standards, working closely with Compliance colleagues Accustomed to operating in a high-paced environment and with a successful track record of aligning legal priorities and business goals An ability to provide commercial, risk based and incisive legal advice, guidance and support with sound legal judgement Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Terms - Competitive salary - Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) - 25 days Annual Leave + public holidays - Buy and sell holidays up to 5 days - Office Christmas close (3-days) - A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance. - Hybrid working - Further education and training support - Discretionary performance related bonus - Confidential Employee Assistance Programme - 2 days per year for voluntary work - And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

Private Client Tax Assistant Manager Chichester Hybrid Working Excellent Progression A leading Top 20 accountancy and advisory firm is looking to appoint a Private Client Tax Assistant Manager to join its growing team in Chichester.This is an excellent opportunity for an experienced Private Client Tax professional looking to take greater ownership of their own portfolio while developing their advisory and management experience.You'll work with a diverse portfolio of private clients, combining high-quality personal tax compliance with a growing range of advisory projects. The position offers plenty of direct client contact and the opportunity to build trusted, long-term relationships while identifying additional tax planning opportunities.With continued growth across the wider firm, there is also a clear pathway for someone looking to progress towards Manager and beyond.The RoleYou will take responsibility for managing a varied portfolio of private clients, acting as a primary point of contact and overseeing their ongoing personal tax requirements.The role will include: Managing a diverse portfolio of private clients. Preparing and reviewing personal tax compliance work. Supporting and delivering Private Client Tax advisory assignments. Identifying tax planning and advisory opportunities within your portfolio. Attending client meetings and developing strong client relationships. Working closely with Partners, Directors and colleagues across other service lines. Supporting larger and more technically complex advisory projects. Reviewing work completed by junior members of the team. Providing technical guidance and day-to-day support to junior colleagues. Managing workflow, deadlines, WIP and client billing. Keeping up to date with changes in tax legislation and HMRC guidance. There will also be opportunities to become involved in specialist areas depending on your interests, with agricultural and landed estate clients forming part of the wider client base.The Ideal CandidateYou will ideally be ATT and/or CTA qualified , although candidates who are qualified by experience will also be considered.You should have strong experience in Private Client Tax compliance together with some exposure to advisory work and be comfortable taking responsibility for client relationships.Experience reviewing work and supporting more junior members of a tax team would be particularly beneficial.You should be organised, commercially aware and confident communicating directly with clients.Previous agricultural tax experience would be advantageous but is not essential , and candidates with an interest in developing within this area are equally encouraged to apply.What's On Offer?This is a particularly strong opportunity for someone looking to make the step into an Assistant Manager position or an existing Assistant Manager wanting broader responsibility and a clearer route forward.The firm offers hybrid working with three days in the office and two from home , alongside flexible working policies and a comprehensive benefits package.You'll also receive: Competitive salary 25.5 days' annual leave plus bank holidays Private Medical Insurance Contributory pension Life Assurance Income Protection Health Cash Plan Critical Illness Insurance Clear and mapped career progression Internal and external training Holiday purchase scheme Employee Assistance Programme Annual volunteering day Most importantly, you'll be joining a growing Private Client Tax team where you can continue developing technically, gain greater exposure to advisory work and build the leadership experience needed to progress towards Tax Manager .For further information on this role or other Private Client Tax opportunities across Sussex and the South East, please contact David Elliot at Clark Wood . All enquiries are treated in the strictest confidence. If you're considering a move but this particular opportunity isn't quite right, please feel free to get in touch for a confidential discussion about the wider market.Refer a FriendKnow someone who could be suitable?We offer a £500 referral bonus for successful introductions, so if you know a Private Client Tax professional who may be interested, please get in touch.

We have a great opportunity for an Data Quality Advisor to join Devon and Cornwall Police HQ or Camborne Police Station This is a temporary ongoing role working Monday to Friday 37 hours a week and will be hybrid working once trained with a minimum of 3 days a week in the office. The principal responsibility of the Data Quality Advisor is to ensure that all information held within NICHE complies with required Data Protection legislation and the Management of Police Information standards and guidance, ensuring information is accurate, adequate, relevant and timely. The work positively impacts upon operational policing and the safeguarding of the public, officers and staff whilst also enhances the quality of decision making. This role is required to undertake the first line of decision making in the determination of a records data quality or retention status. The Data Quality Advisor works as part of the Data Quality Team (DQT) in the Review, Retention and Disposal (RRD) of records as a dedicated decision maker. In particular to: Establish and maintain the data quality standards within the RMS Niche in line with legislation, national standards and Force policies Understand the requirements as set out in Data Protection legislation (Data Protection Act 2018 (DPA) and General Data Protection Regulation 2018 (GDPR) and the Management of Police Information (MoPI) in accordance with Authorised Professional Practice (APP) and consideration of the Human Rights Act 1998. Required to follow MoPI national guidance regarding the standards required for Police data, and the ambition for the Force to follow a 'Golden Record' principle, including undertaking MoPI reviews. Understanding the importance for the retention of data; to highlight offending patterns of behaviour and identify offenders and safeguard victims. Required to research all force systems to identify and link records to a POLE (Person, Object, Location, Event) entity. Ensure that the integrity and accuracy of force POLE data is maintained and continuously improved. Identify potential data flaws, resolving as necessary. To include duplicate records; requirement to merge records; amending linked records; determining accuracy; and validating records as required. Provide bespoke advice as subject matter expert to internal and external customers regarding Information Standards, Data Quality and RRD as first point of contact. Participate in meetings and attend courses forcewide, regionally and nationally as required with regard to Data Quality. ESSENTIAL CRITERIA Hold a Records Management qualification or be able to work towards achievement within a defined period of time (agreed with line manager). Knowledge of Management of Police Information (MoPI) Knowledge of the Data Protection Act and GDPR Proven ability to undertake effective research and analysis Strong decision-making and problem-solving skills Attention to detail with a methodical approach Ability to manage tasks effectively, by prioritising and delegating, working to deadlines Experience in using MS Office Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

This hybrid based IFA Administrator job in Leamington Spa is ideal if you already have experience within financial planning administration and want to be part of a forward thinking, growing advice business that genuinely values high quality support. As an IFA Administrator, you will play a vital role in supporting both clients and Financial Advisors throughout the full financial planning journey. You will join an established administration team and act as a key point of contact, ensuring advice processes move smoothly, efficiently and compliantly. In this IFA Administrator job, your day to day responsibilities will include supporting Advisors with diary management and meeting coordination, preparing meeting packs ahead of client appointments, and proactively contacting clients to chase outstanding information. You will also liaise with internal teams and external providers to progress cases, process new business, and produce key illustrations, projections and valuations. This IFA Administrator role offers real variety and exposure across the advice process, rather than a narrow or repetitive remit. The business places genuine importance on the IFA Administrator function and recognises the contribution you make to delivering an exceptional client experience. There is clear scope to develop your technical knowledge and progress your career as the firm continues to grow. IFA Administrator Requirements Essential experience as an Administrator within a financial planning or IFA firm Strong understanding of financial planning processes and adviser workflows Confidence dealing directly with clients by phone, email and online portals Experience preparing meeting packs and processing new business Desirable exposure to financial planning software such as Curo or Dynamic Planner The Company This is a national financial planning firm with ambitious growth plans, investing heavily in people, systems and modern technology to improve efficiency and client outcomes. They offer a collaborative and supportive working environment focused on long term success. IFA Administrator Benefits Salary of £28,000 to £32,000 depending on experience Comprehensive benefits package including pension, protection and healthcare benefits Hybrid working once signed off as competent 37.5 hour working week Clear career progression and tailored development plans Location Leamington Spa. You should be able to attend the office as required under the hybrid working model. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.

A specialist fire consultancy is seeking a knowledgeable Fire Safety Advisor to join their growing team. The successful Fire Safety Advisor will support a varied portfolio of residential, commercial, healthcare, education, and mixed-use buildings, providing practical fire safety advice to clients across the UK. This is an excellent opportunity for a Fire Safety Advisor who enjoys technical work, client interaction, and supporting organisations with their fire safety duties. The Fire Safety Advisor will work closely with building owners, managing agents, developers, contractors, and internal fire consultants. The Fire Safety Advisor's Role The Fire Safety Advisor will provide advice on fire safety management, compliance, evacuation procedures, fire doors, compartmentation, means of escape, signage, emergency lighting, and general fire precautions. The Fire Safety Advisor will prepare technical reports, attend client meetings, support site inspections, review fire safety documentation, and help clients understand their responsibilities under UK fire safety legislation. The Fire Safety Advisor The successful Fire Safety Advisor will ideally have: Experience within fire safety, fire consultancy, housing, facilities management, or building compliance A relevant qualification such as NEBOSH Fire, FPA, IFE, or similar Good knowledge of the Regulatory Reform Fire Safety Order, Fire Safety Act, and Building Safety Act Experience reviewing fire safety procedures and building compliance documentation Strong report writing and communication skills A practical, organised, and client-focused approach A full UK driving licence would be beneficial In Return? Salary of 38,000 - 45,000 Flexible working Pension contribution Professional development and CPD Support with further fire safety qualifications Varied project workload Progression within a specialist fire consultancy If you are a fire professional looking for new opportunties please feel free to contact Lauren Banks on (phone number removed). Ref: LB22069 Fire Safety Advisor / Fire Safety / Fire Consultancy / Fire Compliance / Fire Safety Management / Fire Doors / Compartmentation / Means of Escape / Evacuation Strategy / Emergency Lighting / Fire Safety Act / Building Safety Act / Regulatory Reform Fire Safety Order / Passive Fire Protection

Assistant to Financial Advisor Sutton Coldfield (Office based) £30,000 to 35,000 depending on experience Ref: JC/BCR/32442a Bell Cornwall Recruitment are currently searching for an experienced Assistant to Financial Advisor or an PA / administrator with experience of working in a financial planning company to support the Independent Financial Advisors at a small, boutique financial planning firm in Sutton Coldfield. The firm offers a full financial planning service to its clients helping individuals, business owners and families plan for a secure financial future. The help with range of different 'products' from Pensions, Investments, Protection and more. What we're looking for This is not an entry-level position. We're looking for someone who can join the team and confidently manage the day-to-day administration within an IFA practice. You'll have: Essential: Previous experience working as a Financial Services Administrator within an Independent Financial Adviser (IFA) or financial planning firm. Experience using provider platforms and online systems to process new business, obtain valuations, manage existing policies and track applications. A good understanding of pensions, investments, ISAs and protection products. Excellent organisational skills and exceptional attention to detail. Strong communication and customer service skills. What you'll be doing Your responsibilities will include: Being the first point of contact for clients, providing a friendly and professional service by phone, email and in person. Managing advisers' diaries and arranging client meetings. Preparing client meeting packs, valuations and review documentation. Processing new business for pensions, investments, ISAs and protection policies. Submitting applications and ensuring all documentation is accurate and compliant. Monitoring applications through to completion and keeping clients and advisers updated on progress. Using provider platforms to obtain valuations, process transactions, request information and service existing business. Liaising with investment platforms, pension providers and insurance companies to resolve queries and obtain information. Preparing paperwork for annual reviews and ongoing client servicing. If you are an Assistant to Financial Advisor or if you have admin and secretarial experience from a financial planning firm please apply now! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

EHS Advisor (Major Hazard Site) Permanent Full-time On-site (West Coast Scotland) Salary: 50- 55,000 + excellent benefits package The opportunity We're working with a specialist operator of high-hazard industrial storage infrastructure to appoint an Environmental, Health & Safety (EHS) Advisor for a busy, safety-critical site in West Coast Scotland. This is a newly created role, offering the chance to shape standards on a developing operation and support the site's continued progress towards full COMAH compliance. You'll act as the day-to-day EHS point of contact for the local leadership team, supporting both operational activity and project work, and helping embed a strong, practical safety culture. What you'll be doing Provide professional EHS guidance to site leadership, operations and project teams, covering occupational safety, environment, risk and process safety. Support safe delivery of engineering and improvement projects, including CDM responsibilities where applicable. Help maintain and continuously improve the site's Safety and Environmental Management Systems (SMS/EMS), aligning with recognised standards (e.g., ISO 45001 / ISO 14001). Carry out inspections, audits and assurance activities across site operations and contractor work. Lead or support incident/near-miss investigations, root cause analysis and corrective action close-out. Produce clear, actionable performance reporting and share learning to drive continual improvement. Contribute to emergency preparedness arrangements, exercises and readiness reviews. Support management of change by advising on suitable controls and safety barriers for engineering changes. Promote best practice and coach teams/contractors to improve EHS performance. What we're looking for Proven EHS experience within a major hazard / COMAH-regulated environment (or closely related high-risk industry such as fuel storage, chemicals, terminals, or heavy process operations). NEBOSH-qualified (or equivalent) with a practical, hands-on approach on operational sites. Sound working knowledge of COMAH principles, risk management and the application of ALARP. Comfortable with a range of risk assessment tools (e.g., general RA, manual handling, HAZID/HAZOP). Confident communicator who can build credibility with site teams, contractors and external stakeholders/regulators. Strong report writing and attention to detail; competent with MS Office (Excel skills beneficial). Full UK driving licence (some travel may be required). Benefits (summary) 30 days annual leave + bank holidays Enhanced pension provision Life assurance and income protection (post-probation) Private healthcare (permanent staff) Additional employee benefits available Interested? Apply today for a confidential conversation and a full job description.

Job Description OTE £40k Connells Group is looking for a Qualified Trainee Mortgage & Protection Advisor to join our successful team our Fox & Sons Plymouth 's branch. This is an excellent opportunity for a CeMAP-qualified individual looking to start or develop their career in mortgage and protection advice. With industry-leading training, dedicated support and high-quality leads, you'll gain the skills and experience needed to build a successful career within one of the UK's leading property services groups. What we offer Competitive basic salary with OTE £40k Uncapped commission Industry-leading training and development programme Quality leads from our Estate Agency network Clear career progression opportunities Modern technology and tools to help you succeed Group discounts on property services Incentives and rewards for top performers Key Responsibilities Build strong relationships with Estate Agency colleagues. Generate new business and maximise referral opportunities. Support customers throughout the mortgage and protection process. Develop your knowledge and advisory skills through coaching and training. Deliver excellent customer service while working towards performance targets. Skills & Experience Full CeMAP qualification (or equivalent). Strong customer service and relationship-building skills. Ambitious, motivated and eager to develop a career in financial services. Excellent communication and organisational skills. Comfortable working in a target-driven environment. Full UK driving licence and access to a vehicle. Connells Group is an equal opportunities employer and welcomes applications from all suitably qualified candidates. MS03538

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Job Title : Trainee Paraplanner Location : Sutton Coldfield (office based) Salary : From £35k per annum depending on experience and qualifications Job Type : Full-time, Permanent Working Hours: 8.30am - 5pm Monday to Thurs, Friday 9am - 1pm About us : Established in 2006, Gemini Wealth Group is an award-winning independent financial advisory firm based in Sutton Coldfield. Our mission is to be the 'go-to' business for financial advice and planning by building a team of like-minded professionals who embody our core values of innovation, integrity, honesty, and transparency. We pride ourselves on providing comprehensive in-house solutions and unbiased, expert advice to support individuals and families on their financial journey. We offer services in investment advice, retirement planning, tax mitigation, and asset protection, ensuring that we help our clients achieve their financial goals. About the role : We are seeking a detail-oriented and proactive Trainee Paraplanner to join our team within a dynamic Independent Financial Adviser (IFA) firm. This role is critical in providing technical support to financial advisers, our outsourced paraplanning provider, and compliance team. The successful candidate will play a key role in ensuring the efficient delivery of high-quality client services and financial advice processes. Key Responsibilities: Provide technical support to our financial adviser team. Calculate and assess Capital Gains Tax (CGT) liabilities on investment disposals, including use of annual exemptions, allowable losses, and asset histories. Undertake chargeable event gain calculations for investment bonds and liaise with product Draft Suitability Reports and client recommendation letters ensuring accuracy and compliance. Assist in gathering, verifying, and analysing client data including fact finds, policy information, valuations, and cashflow reports. Liaise with product providers and platforms to obtain information, quotes, and up-to-date investment valuations. Monitor workflow and ensure all tasks are completed in line with service level agreements and compliance requirements. Maintain accurate and compliant client records in CRM and back-office systems (Intelligent Office). Support the compliance team in ensuring all documentation and advice processes adhere to FCA regulations. Contribute to the continuous improvement of operational processes and documentation standards. Act as a point of contact for adviser queries regarding technical matters. About you : Existing IFA paraplanning experience and part way through Diploma is preferred Attention to detail Able to work well within a team and individually What we offer : A competitive salary and benefits package The opportunity to work within a supportive and growing IFA environment Career progression and professional development support A collaborative and ethical company culture If this role sounds suitable for you, please click apply so submit your CV and Cover Letter. Candidates with experience of; Junior Paraplanner, Assistant Paraplanner, Financial Planning Assistant, Wealth Management Assistant, IFA Administrator, Financial Research Analyst, Financial Planning Assistant, IFA Technical Administrator, Wealth Management Administrator also be considered for this role.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.