Core Service Team Administrator - Chesterfield

Angard Staffing is the dedicated recruitment partner to Royal Mail. We are currently recruiting for a Core Service Team Administrator based at our Chesterfield site to support the Fee Services Team within Group Receivables Shared Services.Group Receivables Shared Services specialises in the high-volume processing of financial and customer data, supporting the accurate management of revenue transactions and financial information across Royal Mail. The Fee Services Team is responsible for processing all customer data changes within SAP, Royal Mail's financial management system, ensuring customers are billed accurately and efficiently for the services they receive.This is an excellent opportunity for individuals with strong administrative skills, attention to detail, and experience working with data and systems in a fast-paced environment.

The role

The Fee Services Team processes all data changes required within SAP (Royal Mail's Financial Management System) to ensure customers are billed correctly. The team is responsible for setting up new fee accounts, creating legal entities for new business customers and processing customer maintenance requests, including changes to names, addresses and services.As a Core Service Team Administrator, you will work as part of a busy team, ensuring customer and account information is accurately maintained and processed within agreed service levels.

Pay Rate: £13.96 per hourOffice Location: Future Walk, West Bars, Chesterfield, S49 1PFContract Type: Temporary (approximately 4 months, with potential for extension)Start Date: ASAP / August 2026Working Hours: 35 hours per week, between 08:00-17:00 Monday to FridayKey accountabilities

• Maintain customer details on Royal Mail systems.
• Create new fee accounts for Business Fee and Retail Fee customers.
• Create legal entities for new business customers.
• Add, amend and maintain customer services and account information.
• Process customer data changes required for accurate billing within SAP.
• Amend special prices where required.
• Ensure the correct information has been provided before processing Masterdata changes.
• Liaise with Customer Services to resolve customer queries.
• Work closely with Fee Service teams in Birmingham, Cardiff, Leeds and Glasgow.
• Support the team in ensuring all work is completed within agreed Service Level Agreements (SLAs).
• Help ensure customer enquiries are dealt with in line with service standards.
• Maintain high levels of accuracy and productivity in all aspects of work.

Skills & experience

• Strong interpersonal and communication skills.
• Customer-focused approach.
• Good computer skills and confidence working with business systems.
• Ability to understand and use Salesforce systems.
• Good numerical skills with the ability to understand and interpret figures.
• Strong organisational skills.
• Flexible and adaptable approach to work.
• Ability to work effectively as part of a team.
• Willingness to support colleagues, resolve queries and help meet deadlines.
• Ability to work with people at all levels of the organisation.
• Ability to coach and support less experienced team members.
• Strong attention to detail and accuracy.