61 jobs found

Your new company My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. Your new role The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity. This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes. Some of your duties will include but not limited to Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectively Maintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescales Support the Head of Department by contributing insight, raising concerns early and helping maintain high operational standards Provide proactive case management, clear prioritisation and focused follow-up on overdue payments Use data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance What you'll need to succeed Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolution Strong communication skills both written and verbal A track record of managing payment queries, resolving delays and achieving positive recovery outcomes. Confidence in investigating issues, identifying root causes and taking practical action to resolve them. Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion. Attention to detail, sound judgement and an organised working style. Comfortable with Microsoft applications and general IT systems. Passion for going that extra mile What you'll get in return Competitive salary Free parking Contemporary offices Progression opportunities 22 days' holiday, increasing to 27 days with service, plus your birthday offPension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently recruiting for the position of Assistant Service Advisor on behalf of our client, a reputable automotive dealership located in Canterbury, Kent. This Part Time Assistant Service Advisor role is an excellent opportunity for skilled motor trade professionals seeking flexible working hours, with the potential to progress into a full-time position in the future. Benefits of the Assistant Service Advisor: Competitive pro rata salary of £26,406, with scope for increases as duties and responsibilities develop Flexible working hours: 09:00 to 13:00 or 08:00 to 13:00, Monday to Friday Supportive team environment within a well-established dealership Opportunities for career progression and professional development Access to modern workshop facilities Valuable experience within a busy automotive dealership environment Duties of the Assistant Service Advisor: Support the full-time Service Advisor with customer service and administrative duties Prepare vehicle job cards and ensure accurate documentation of repairs and services Answer customer calls and record their requirements efficiently Assist with job card administration, vehicle preparation, and appointment scheduling Contribute to administrative tasks such as warranty claims and upselling where appropriate Deliver excellent communication and customer service to dealership clients Support the team with general administrative activities to ensure smooth workshop operations Requirements of the Assistant Service Advisor: Prior experience within the automotive trade or customer service environment is preferred Strong organisational skills with the ability to manage multiple tasks effectively Excellent communication skills and a professional approach Keen interest in the motor trade industry and customer care Ability to work well within a team and support the Service Advisor as required Motivated and eager to develop within the automotive sector Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Canterbury and Kent, today to discover more about this fantastic Assistant Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.

Legal Enquiry Team Advisor Dundee Salary: 28,000 + Bonus Hours: Full Time Permanent About the Role As a Legal Enquiry Team Advisor, you'll play a vital role as the first point of contact for new client enquiries. Working across telephone, email, website enquiries, and other communication channels, you'll gather key information, explain funding options, and ensure clients receive a professional and empathetic experience from their very first interaction. Based in Dundee, you'll join a collaborative team environment where no two days are the same. Hybrid working is available following the successful completion of probation, with a requirement to attend the Dundee office three days per week. Key Responsibilities Acting as the first point of contact for new client enquiries via telephone, email, website, and other communication channels Delivering a professional, empathetic and client-focused service Gathering detailed information relating to accidents, injuries and potential claims Accurately recording and maintaining client information on the case management system Obtaining supporting documentation including photographs, evidence and other relevant materials Taking ownership of enquiries from initial contact through to handover to the appropriate legal team Working towards individual and team performance targets, including conversion rates and client satisfaction measures Developing knowledge of personal injury law and the firm's services About You Previous experience within a customer service, contact centre or sales environment Excellent communication and interpersonal skills Ability to build rapport and establish trust with clients Empathetic, professional and client-focused approach Strong organisational skills and attention to detail Confident using Microsoft Office applications and learning new systems Understanding of customer service principles and GDPR requirements Ability to work towards individual performance and productivity targets Experience within a legal environment would be advantageous but is not essential What's in It for You? 32 days annual leave Annual salary review Firm pensions scheme & death in service Private healthcare & flu jab scheme Hybrid working following probation Comprehensive training and ongoing professional development Opportunity to join a respected and leading well-established legal firm Supportive team culture built around collaboration and shared success Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Warranty & Claims Administrator Location: Heathrow Salary: £28,000 - £32,000+ DOE + Bonus Hours: Monday to Friday An exciting opportunity has arisen for an organised and detail-focused Warranty & Claims Administrator to join a busy and thriving automotive business. This is a fantastic opportunity for someone with experience in warranty, claims, service administration or automotive aftersales/service. Candidates from an HGV background are preferred, although applications from Car and LCV backgrounds are also welcomed. What's on Offer: Salary from £28,000 to £32,000+, depending on experience No regular Saturday working 30 days holiday including Bank Holidays Additional holiday with length of service Manufacturer training and career development Pension scheme EV Salary Sacrifice Scheme Health and wellbeing support Referral bonus scheme The Role: Your duties will include: Processing manufacturer warranty claims accurately and efficiently Managing repair and maintenance claims Ensuring claims are submitted correctly and within required timescales Handling rejected claims and managing resubmissions Working across multiple software platforms Liaising with internal teams across different locations Maintaining accurate records and documentation Working to individual and departmental KPIs Supporting the wider claims administration team What We're Looking For: Automotive experience is essential Previous experience with manufacturer warranty claims, R&M claims, invoicing or claims administration would be highly advantageous HGV or Commercial Vehicle experience preferred, although Car and LCV backgrounds will also be considered Experienced Service Advisors looking to move into claims processing and administration are encouraged to apply Excellent administration and organisational skills Strong attention to detail Ability to work accurately in a fast-paced environment Comfortable learning and using multiple computer systems A proactive attitude and willingness to learn Ability to work both independently and as part of a team Contact Amy at Auto Skills UK quoting Reference: 54573 to find out more or apply today.

Motor Trade Sales Administrator (Dealer / Showroom Background) Solihull (B90) Full time, Monday to Friday, 37.5 hours Competitive salary + superb benefits This role is suited to candidates currently working as a Sales Administrator, Service Advisor, Sales Support Administrator or Sales Coordinator within a car dealership, showroom or motor trade environment . You'll already be comfortable with dealer management systems, vehicle order processing, taxation and finance paperwork, and the pace of a busy automotive sales operation, all of which will help you pick this role up quickly. We're recruiting on behalf of a well established, highly reputable business within the automotive sector, based in Solihull. It's a genuinely lovely place to work, the offices are among the best we've seen, complete with an on-site gym, and the benefits package is fabulous. The role sits at the heart of the sales operation, supporting performance across a range of trade and business channels. You'll work closely with senior members of the sales team, keeping the wheels turning behind the scenes so they can do what they do best. What you'll be doing: Managing the dealer bonus claim process, ensuring accuracy, compliance and timely submission Handling vehicle taxation administration Acting as the main point of contact for partner organisations and supporting programme delivery Managing and analysing sales leads through the lead management system, ensuring effective follow-up and reporting Collating, validating and submitting weekly dealer sales forecasts from the regional team Administering training content and user activity on the company's training portal Providing ad-hoc sales administration support to senior managers across the business, including vehicle orders, logistics and taxation What we're looking for: Current or recent experience as a Sales Administrator, Service Advisor, Sales Support Administrator, Sales Coordinator or Vehicle Administrator within a dealership, showroom or motor trade business Familiarity with dealer management or CRM systems (such as Kerridge, ADP, Pinewood, Keyloop or similar) and vehicle order, invoicing or registration processes Highly organised, with the ability to juggle multiple workstreams efficiently Strong accuracy and attention to detail across data, reporting and bonus claims A confident communicator, comfortable liaising with internal teams, dealers, customers and partner organisations Analytical, able to interpret data, spot trends and support commercial decision-making A collaborative team player who can also work independently and use initiative, knowing when to escalate A positive, professional attitude and a genuine willingness to learn and develop This is a great opportunity for someone with genuine motor trade admin experience to move away from the dealership floor into a varied, office based role, in a workplace that really does stand out. INDH

Join Superdrug Head Office- Make a Real Difference Every Day! Location: Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders. A day includes: Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation to help determine liability.Ensuring solicitor letters and court claim forms are handled within required legal deadlines.Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business.Handling motor claims and liaising with insurers to support risk management solutions.Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence.Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.Monitoring changes in legislation and court rulings that may impact insurance and safety within the business.Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters.Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.Providing eye test advice and Specsavers vouchers upon request.Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.Producing reports and providing data analysis as required for internal reporting purposes. This job is a good fit for you if: You enjoy working in a fast-paced retail Head Office environment.You have excellent organisational and communication skills.You have strong attention to detail.You can work to deadlines and prioritise your workload effectively.You are comfortable following established processes whilst also using your own initiative.You enjoy building relationships and collaborating with a variety of internal and external stakeholders.Sees every interaction with the customer as an opportunity to delight them andcomfortable using different platforms to communicate with them.Understands customer needs and empowers others to remove any barriers to deliver greatservice.Uses positive language and behaviours in all interactions with customers and colleagues,building trust and rapport.Always prioritises actions which delight the customer/colleague.Suggests and supports new ideas and ways of working which are designed to improve serviceAre confident using data to make tactical decisions.Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.Actively looks for new ways of working through Ai that would benefit the business and move things forwardActively developing your ability to use AI effectively and think critically about outputs.Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What you'll need: Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint.A good understanding of personal injury, property and motor claims legislation and processes.Knowledge of health and safety legislation and best practice.A flexible and adaptable team-player mindset.Confidence communicating with a wide range of people and building positive working relationships.A positive, energetic and professional approach to work.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform Confidently communicates, challenges and gives feedback to others.Encourages teamwork & collaboration between their own team and others.Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)2 staff discount codes for yourself and a family member or friend30% discount on Superdrug Own Brand Products both in store and onlineHybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon StationCompany pension matching and bonusWe offer Stream - a money management app that gives you access to a percentage of your pay as you earn itBeing part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UKWe are part of A.S. Watson Group, the world's largest international health and beauty re

We are recruiting on behalf of our client, a well-regarded family-run service centre in Woking, seeking a dedicated Service Advisor to join their team. This role is ideal for a motivated professional with a passion for delivering outstanding customer service and working within a reputable automotive environment. The successful Service Advisor will be the key link between customers and the workshop, ensuring high standards of service and customer satisfaction are maintained at all times. Benefits for the successful Service Advisor: Competitive salary between 34,000 and 40,000 per annum, based on experience Monday to Friday working hours, with no weekend work Supportive team environment within modern, well-equipped facilities Ongoing training and professional development opportunities Long-term career growth prospects within a growing family business Company pension scheme and sick pay scheme 21 days annual leave plus bank holidays Duties of the Service Advisor: Greet and assist customers at reception in a friendly and professional manner Book customer vehicles into the workshop and manage diary appointments using bespoke IT systems Discuss vehicle concerns and repair options with customers Prepare accurate estimates and obtain customer approval prior to work commencement Liaise with technicians to monitor vehicle progress and ensure timely completion Manage workshop workflow and update customers throughout the repair process Order parts, manage warranty claims, and handle returned parts Prepare invoices and process payments accurately Arrange loan vehicles to support customer satisfaction Identify additional maintenance opportunities to support business growth Contribute to the overall customer experience and service quality Requirements: Proven experience as a Service Advisor or similar role within the automotive industry is preferred but not essential Excellent customer service and communication skills Organisation and attention to detail with strong problem-solving abilities Ability to work efficiently in a busy environment under pressure Comfortable working with computer systems and workshop management software Reliable with a positive attitude and professional approach Proactive team player committed to developing a career within the automotive trade If you are passionate about delivering exceptional customer service and seek to further your career as a Service Advisor, this opportunity represents an excellent step forward. Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Woking and Surrey today to discover more about this fantastic opportunity. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

Claims & Customer Service Advisor Location: Shoeburyness, Essex Salary: £26000 - £28000 Job Type: Full-time, Permanent, ONSITE Overview Are you looking for a varied insurance role where you can truly take ownership of customer outcomes? I am seeking a Claims & Customer Service Advisor to join a dynamic team supporting a range of insurance products, including Gadget, Travel and Ticket Protection . This is an excellent opportunity for someone with insurance industry experience who enjoys working across claims, customer service, sales support and complaint handling, rather than being limited to a purely scripted contact centre role. You'll work closely with underwriters, repair and fulfilment partners, finance teams, and other internal stakeholders to ensure customers receive excellent service and their cases are resolved efficiently. Key Responsibilities Claims Handling Manage mobile phone and gadget insurance claims, including loss, theft and accidental damage claims. Handle ticket protection claims and refund requests following product training. Liaise with underwriters regarding travel insurance product queries. Work closely with repair and fulfilment teams to progress and conclude claims efficiently. Sales & Customer Service Respond to travel insurance sales and service enquiries. Support customers with mobile phone and gadget insurance queries. Process premium and excess payments. Manage policy cancellations and retention conversations. Complaints Management Log and handle first-line customer complaints in line with company procedures and regulatory requirements. Team Collaboration Work with Finance and Accounts teams to resolve payment and reconciliation queries. Liaise with colleagues and stakeholders across the business to support customer outcomes. Support the wider team with additional duties as required. What I'm Looking For Previous experience within a regulated insurance environment , ideally in claims handling or customer service. Strong understanding of insurance products and processes. Excellent verbal and written communication skills with confidence handling customer interactions via phone and email. High levels of accuracy and attention to detail. A positive, proactive and self-motivated approach. A genuine customer-first mindset with the ability to take ownership of cases from start to finish. Comfortable working across multiple products and priorities within a fast-paced environment. Strong IT skills, including proficiency in Microsoft Word and Excel . A willingness to suggest improvements and contribute ideas to enhance customer experience and operational processes. Desirable Skills Experience handling customer complaints. Knowledge of fraud investigation and fraud management processes. Additional language skills (bi-lingual or multi-lingual). What's on Offer? A diverse and engaging role with exposure to multiple insurance products. The opportunity to build experience across claims, service, sales support and complaints handling. A collaborative team environment where your ideas and contributions are valued. The chance to make a real impact on customer outcomes through ownership and accountability. If you're an insurance professional who enjoys variety, problem-solving and delivering outstanding customer service, we'd love to hear from you.

Are you currently working in the care sector or hospitality/retail and looking to transfer your skills into an office based environment? Would you like to join a business that will invest in you from day one and provide the best training? Are you looking for a company which will provide a clear career path in place? Do you want to join a fun and collaborative team? Then this could be the role for you please apply now! Client Details Are you currently working in the care sector or hospitality/retail and looking to transfer your skills into an office based environment? Would you like to join a business that will invest in you from day one and provide the best training? Are you looking for a company which will provide a clear career path in place? Do you want to join a fun and collaborative team? Then this could be the role for you please apply now! Description As a Healthcare Customer Service Advisor you will be forefront of the business for existing members providing support and guidance and helping with any enquiries they may have in regards to their products and services. You will be booking medical appointments and processing referrals alongside dealing with any claims and gathering all required information. The role will be mainly corresponding with customers over the telephone alongside email and occasional webchat platforms. If you thrive from working within a customer focused environment please apply now! Profile Previous experience working within a similar environment the business can be fully open to the background! Empathetic and caring Strong communication skills able to build good working relationships An excellent listener and a solutions focused attitude Resilient and a proactive approach Able to work under pressure in a volume environment An excellent team player Job Offer Salary of 26300+ reputable healthcare business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!

Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care. Benefits of a Service Advisor: Competitive basic salary up to 30,000, depending on experience OTE of 35,000+ achievable through performance Working hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays mornings Supportive, family-oriented working environment Ongoing training and development opportunities Clear pathways for career progression Duties of a Service Advisor: Serve as the first point of contact for all service customers, ensuring a warm and professional welcome Efficiently handle customer enquiries via telephone and face-to-face interactions Book vehicles for service, MOT, or repairs with precise recording of all required information Liaise with workshop teams to provide updates on vehicle progress Clearly explain maintenance work, additional repairs, costs, and timescales to customers Proactively upsell products and services, including service plans, warranties, and accessories Process invoices, payments, and warranty documentation accurately Manage aftersales administration, including warranty claims and follow-up calls Maintain high standards of customer satisfaction and foster customer retention Ensure smooth customer journey from initial contact through to vehicle collection Requirements of a Service Advisor: Previous experience as a Service Advisor or in a similar customer service role within the motor trade Excellent communication and interpersonal skills Ability to work efficiently under pressure in a busy environment Strong organisational skills with attention to detail and IT literacy Proactive attitude with a focus on upselling and achieving targets If you are an experienced Service Advisor seeking a role within a dealership group that values its employees and offers genuine career growth, we would be keen to hear from you. Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Kettering and Northamptonshire today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.

Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role based in the centre of Altrincham could be the perfect fit. We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a Customer Engagement Advisor. This is a genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life while also having the chance to earn up to GBP4,000 pa in bonuses. What will you be doing as a Customer Engagement Advisor? This is much more than a typical customer service role. You'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to. Duties will include: Making outbound calls to customers who have enquired about the services the company provides (no cold calling!) Speaking with customers over the phone throughout the day, handling enquiries and following up warm leads Building trust and rapport with older customers, making them feel comfortable, supported and understood Clearly explaining the service and answering questions with patience and empathy Handling objections gently but confidently, guiding customers through the next steps Managing your own pipeline of enquiries using the CRM system Booking suitable customers into appointments with the Claims Processing team We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Telesales Executive, Appointment Setter, Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, or in another telephone-based customer service role, we'd love to hear from you. You'll have: A confident, engaging and friendly telephone manner The ability to make outbound calls on a daily basis Experience in pensions, insurance, claims, or other financial services based industries would be interesting but is not essential A kind, compassionate and patient approach The ability to quickly rapport and gain people's trust to guide them to making an appointment Clear, easy-to-understand communication skills Confidence using a CRM system and managing your own workload A positive attitude What will you get in return for your work as a Customer Engagement Advisor? 26,000 - 30,000 salary The chance to earn 4,000 pa bonus Optional overtime paid at time and a half Full training and ongoing coaching Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows Opportunity to progress into a Claims Processor role after your initial training Planned private medical cover as the business grows Join a supportive team that genuinely celebrates success and helps each other develop If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Warranty & Invoicing Administrator Location: Enfield, London Competitive Salary, 28,000 - 32,000 DOE Full Time Permanent Join a Leading Commercial Vehicle Dealership An exciting opportunity has arisen for an organised and detail-focused Warranty & Invoicing Administrator to join a busy commercial vehicle dealership operation. This role is ideal for an experienced administrator who thrives in a fast-paced environment and enjoys working closely with service, workshop, and management teams to ensure warranty claims and invoicing processes are completed accurately and efficiently. The Role As a Warranty & Invoicing Administrator, you will play a vital role in supporting the aftersales department by managing warranty submissions, processing invoices, and ensuring all documentation meets manufacturer and company standards. Key Responsibilities Prepare, submit, and manage vehicle warranty claims. Ensure all warranty claims are processed accurately and within manufacturer guidelines. Review repair orders and supporting documentation for compliance. Raise and process customer, warranty, and internal invoices. Investigate and resolve invoice discrepancies. Liaise with Service Advisors, Workshop Controllers, and manufacturers regarding claim queries. Maintain accurate records and departmental administration. Support the wider service department with administrative duties as required. Assist in improving warranty recovery and reducing rejected claims. Candidate Requirements (Essential) Previous experience in Warranty Administration, Service Administration, or Invoicing. Strong attention to detail and accuracy. Excellent organisational and time management skills. Good communication and customer service abilities. Proficient in Microsoft Office and dealership management systems. Ability to manage multiple tasks within a busy environment. Desirable Experience within a commercial vehicle, truck, automotive, or dealership environment. Understanding of manufacturer warranty processes. Knowledge of invoicing and service administration procedures. What's on Offer? Competitive salary package. Ongoing training and development. Long-term career opportunities. Supportive team environment. Secure employment within a well-established commercial vehicle business. Apply Today Please ask for Skills Job ref: 53960

We are seeking a highly skilled and motivated Warranty Administrator to join a reputable dealership in Brighton, East Sussex. This is an excellent opportunity for an experienced motor trade professional to support warranty processes within a busy service department. The ideal individual will have a strong administration background, particularly within the automotive industry, and possess excellent organisational skills. Benefits for the successful Warranty Administrator: Competitive salary ranging from 30,000 to 34,000 pro rata, depending on hours worked Flexible working arrangements, including part-time or four-day week options Supportive team environment with a structured workload Opportunity for career development within a well-established automotive group Exposure to leading systems such as Reynolds, Reynold & Power; knowledge of 1 Link advantageous Duties of the Warranty Administrator: Managing warranty claims efficiently using relevant systems such as Reynolds, Reynold & Power; knowledge of 1 Link is advantageous Supporting service advisors and workshop teams to ensure warranty procedures are accurately followed Liaising with manufacturers and internal departments to resolve warranty issues promptly Maintaining accurate warranty documentation in compliance with manufacturer guidelines Assisting in administrative tasks to optimise workflow within the service department Ensuring high levels of customer satisfaction through effective warranty management Requirements of the Warranty Administrator: Previous experience as a Warranty Administrator, Service Advisor, or in a similar administrative role within the motor trade Good understanding of warranty procedures and systems; experience with Reynolds, Reynold & Power, or 1 Link is preferred Strong organisational skills with high attention to detail Ability to work efficiently under pressure in a busy environment Positive attitude with excellent communication skills Proactive approach and a commitment to delivering quality service If you are ready to take the next step in your automotive career as a Warranty Administrator in Brighton, East Sussex, we invite you to get in touch. This role provides a platform for growth and development within a reputable automotive group, offering a supportive working environment. Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Brighton and East Sussex, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. This is a remote role. The start date for this role is 21st September and you will be required to attend a two week in office induction when you start (accommodation will be provided for the duration of the induction). You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team Takes ownership by using Initiative and problem solvin Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Job title: Technical Claims Advisor Location: Thame Contract details: Full time, permanent Hours: Monday to Friday, 9:00am to 5:00pm Plus 1 in 4 Saturdays, 9:00am to 1:00pm (overtime) Salary: £28,000 per annum + overtime Benefits & Perks: 25 days holiday rising to 27 with length of service Birthday day off + Buy annual leave scheme Hybrid working after successful completion of 3-month probationary period (2 days working from home) Death in Service - 4x salary from day one Critical illness - 2 x salary from day one Private Healthcare after 6 months Pension scheme Free parking Modern work facilities Responsibilities You will be responsible for managing and accessing mechanical breakdown warranty claims in line with policy terms and company procedures. You will play a key role in ensuring customers receive a high level of service while maintaining strong relationships with dealer partners and repairers. Key duties include: Reviewing and processing incoming warranty claims via online systems and email Assessing claims for approval or rejection Recording claim decisions and maintaining accurate system notes Managing technical relationships with dealer workshops and repair networks Ensuring administrative accuracy and completeness of claim files Communicating effectively with customers, dealers, and repairers regarding claim outcomes Supporting continuous improvement initiatives within the claims process Skills and Attributes Experience gained within a dealership, garage, vehicle warranty, claims, service advisor, or automotive aftersales environment would be highly beneficial Good knowledge of motor vehicles and mechanical components Strong customer service and communication skills Excellent attention to detail and administrative accuracy The ability to analyse information and make informed decisions Strong problem-solving skills A positive, team-oriented approach High levels of integrity, accountability, and reliability Confidence working in a fast-paced environment The ability to empathise with customers and build strong relationships How to Apply If you're passionate about delivering excellent customer service and have a strong automotive background, we'd love to hear from you. Apply via this job site or reach out to Adecco Aylesbury on . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Michael Page have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable Insurance Organisation. This would be an exceptional opportunity to join a company which have an excellent name within their market are and are known for putting customers at the forefront of everything they do! Full training provided no experience needed! Client Details Michael Page have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable Insurance Organisation. This would be an exceptional opportunity to join a company which have an excellent name within their market are and are known for putting customers at the forefront of everything they do! Full training provided no experience needed! Description As a Customer Service Advisor you will be forefront of the business handling calls from customers supporting with a range of queries regarding the insurance services they have with the company! You will be processing claims from start to finish booking medical appointments for members and providing the best support to each customer making sure each query is resolved to the highest standard. If you thrive in a fast paced environments are extremely passionate about providing the highest level of service please apply now! Profile Previous customer service experience this could be from a range of backgrounds such as retail/hospitality or care Extremely passionate about delivering the highest level of customer experience A confident telephone manner with excellent communication skills Able to build good working relationships An excellent problem solver and a high level of resilience A good team player Job Offer Salary of 26300+ reputable insurance business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!

SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Job Title: Bodyshop Service Advisor / Estimator Salary: Basic Salary of between £32,000 - £36,000 per annum + bonus OTE Up to £42,000 Location: Maidstone, Kent, ME15 Hours: 42 Hours weekly (Monday - Thursday 8am - 5pm & Friday 8am 4.30pm) Permanent Full Time Our client is recruiting for an experienced and dedicated Bodyshop Advisor/Estimator to join their team at their premium branded car dealership in Maidstone, Kent. You will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to their aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed! This is a varied role combining traditional Service Advisor responsibilities with vehicle estimating, insurance claim management and bodyshop coordination. The successful candidate will be the main point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to vehicle handover. You do not need to have Estimating experience to be considered for this role, our client are happy to consider an experience Bodyshop Service Advisor / Receptionist who is keen to progress into Estimating / Vehicle Damage Assessing. Responsibilities: Customer Service & Service Advisor Duties Managing customer bookings and scheduling repair work. Handling telephone, email and face-to-face customer enquiries. Welcoming customers and conducting vehicle inspections. Providing updates on repair progress and managing customer expectations. Ensuring a high standard of customer service at all times. Estimating & Insurance Liaison Preparing accurate bodyshop repair estimates. Managing and processing PSL insurance claims. Liaising with insurance companies, engineers and customers regarding repairs and authorisations. Maintaining accurate records and documentation. Bodyshop Coordination Coordinating customer visits and vehicle assessments. Working closely with technicians and the bodyshop team to ensure efficient workflow. Monitoring repair progress and ensuring completion within agreed timescales. Supporting the achievement of productivity and quality targets. Parts Management Sourcing, organising and ordering non-franchise parts. Liaising with suppliers to obtain competitive pricing and ensure timely delivery. Monitoring parts availability to minimise repair delays. What our client is Looking For Previous experience in a Bodyshop Estimator, Service Advisor or similar automotive role. Strong customer service and communication skills. Experience dealing with insurance claims and repair estimates is highly desirable. Good organisational skills with the ability to manage multiple tasks. Excellent attention to detail and administration skills. Ability to work effectively in a fast-paced environment. Knowledge of bodyshop repair processes and parts procurement would be advantageous. Full and valid UK driving licence Our client are happy to consider an experienced Service Advisor from a Bodyshop background who is keen to progress into a role as an Estimator / Vehicle Damage Assessor. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.

Job Title: Customer Service Advisor Location: Swindon, SN25 Pay Rate: £13.00 Shifts: Monday to Friday , 9am 5pm Contract: Temp to Perm Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Ideal candidate must have good English written and spoken, and warehouse experience would be an advantage. Must be also PC literate as lots of packing / goods in activities are involved in working on PC. For those who demonstrate good attendance, performance and great work approach, there will be on going position available after probation period. Job Duties: Delivering a Customer-First Experience Put the customer at the centre of every decision and interaction. Deliver a friendly, professional and empathetic service across all communication channels. Take ownership of customer enquiries from first contact through to resolution. Build trust and confidence by providing accurate information and regular updates. Create positive customer experiences that encourage loyalty and repeat business. Customer Support Respond to customer enquiries via email, telephone and other communication channels. Resolve customer queries efficiently whilst maintaining a high level of accuracy and attention to detail. Manage customer expectations through proactive communication. Escalate complex issues where appropriate whilst maintaining ownership until resolution. Order & Delivery Support Assist customers with order enquiries, delivery updates and returns. Liaise with Warehouse, Purchasing and courier partners to resolve customer issues. Investigate lost, delayed or damaged deliveries. Process refunds, replacements and credits in line with company procedures. Product & Quality Support Handle damaged, faulty and quality-related enquiries professionally. Gather accurate information to support supplier claims where applicable. Identify recurring product or service issues and escalate trends to the Customer Service Manager. Ensure customer resolutions are fair, consistent and aligned with company policies. Continuous Improvement Identify recurring customer issues and suggest improvements to processes and procedures. Help reduce unnecessary customer contacts by highlighting opportunities to improve the customer journey. Contribute to FAQs, knowledge articles and standard responses. Work collaboratively with other departments to improve service across the business. Skills & Experience Essential Previous customer service experience. Excellent written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail. Confident using Microsoft Office and computer systems. A positive attitude and willingness to learn. Working hours : Monday to Friday 9am 5pm If the job sounds like for you, please contact Aga immediately on (phone number removed). Alternatively, please call the office on (phone number removed) and ask for Aga.

Senior Service Advisor Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury. You will be the first point of contact for individuals seeking guidance regarding potential personal claims. This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims. Benefits and Package for a Senior Service Advisor: Salary : 28,000 per annum plus bonus Hours : Full-time Contract : TGP Location : Banbury Full training provided Supportive and people-focused working environment Opportunities to develop within a growing organisation Meaningful work where you can make a genuine difference to clients Key Responsibilities of a Senior Service Advisor: Handling inbound and outbound calls with prospective clients Taking initial client instructions and accurately assessing potential claims Building trust and rapport through professional and empathetic conversations Gathering the information required to determine whether a claim is suitable Clearly explaining the claims process and the next steps involved Encouraging clients to progress with their claim where appropriate Managing enquiries and cases in line with internal processes and compliance requirements Maintaining accurate and detailed records using Proclaim and other internal systems Working towards individual and team KPIs, including conversion and quality targets Ensuring every client is treated with empathy, professionalism and respect Key Skills and Experience of a Senior Service Advisor: Previous experience in a customer service, contact centre, advisory or client intake role Excellent communication and active listening skills Confidence handling sensitive or potentially challenging conversations A consultative approach with the ability to positively influence outcomes An empathetic, patient and professional manner The ability to establish trust and rapport quickly Strong attention to detail and organisational skills Comfortable working within a target-driven environment Previous experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)