Premier Customer Engagement Marketing Manager

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Premier Customer Engagement Marketing Manager, contracted until the end of December 2026. Based in London or Edinburgh. Hybrid with 2 days per week on-site.

Purpose of the role

We're looking for an experienced Customer Engagement Marketing Manager to support the delivery of customer engagement campaigns as part of the Evelyn Partners integration. Working within the Premier Marketing team, you'll be responsible for bringing customer engagement strategies to life through CRM and lifecycle campaigns, ensuring communications are delivered effectively across multiple channels.

What you'll do

• Deliver customer engagement and lifecycle marketing campaigns from planning through to execution.
• Manage CRM and email marketing campaigns across the Premier customer base.
• Support customer journey planning and campaign optimisation.
• Coordinate activity across email, website, push notifications and other customer channels.
• Work closely with data teams, agencies and key stakeholders to deliver campaigns.
• Manage campaign timelines and ensure activity is delivered on schedule.
• Help develop engaging customer communications using AI-enabled marketing tools where appropriate.
• Ensure campaigns align with wider business priorities and customer engagement strategies.

The Skills you'll need

• Experience delivering CRM and lifecycle marketing campaigns.
• Strong end-to-end email marketing experience.
• Experience with customer journeys, segmentation and campaign delivery.
• Excellent project and stakeholder management skills.
• Experience working with agencies and cross-functional teams.
• Direct-to-consumer marketing experience.
• Experience using CRM, marketing automation or workflow platforms.
• Financial services experience is preferred, ideally within wealth management, investments or affluent customer marketing.

Why NatWest

.There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.