Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role based in the centre of Altrincham could be the perfect fit. We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a Customer Engagement Advisor. This is a genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life while also having the chance to earn up to GBP4,000 pa in bonuses. What will you be doing as a Customer Engagement Advisor? This is much more than a typical customer service role. You'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to. Duties will include: Making outbound calls to customers who have enquired about the services the company provides (no cold calling!) Speaking with customers over the phone throughout the day, handling enquiries and following up warm leads Building trust and rapport with older customers, making them feel comfortable, supported and understood Clearly explaining the service and answering questions with patience and empathy Handling objections gently but confidently, guiding customers through the next steps Managing your own pipeline of enquiries using the CRM system Booking suitable customers into appointments with the Claims Processing team We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Telesales Executive, Appointment Setter, Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, or in another telephone-based customer service role, we'd love to hear from you. You'll have: A confident, engaging and friendly telephone manner The ability to make outbound calls on a daily basis Experience in pensions, insurance, claims, or other financial services based industries would be interesting but is not essential A kind, compassionate and patient approach The ability to quickly rapport and gain people's trust to guide them to making an appointment Clear, easy-to-understand communication skills Confidence using a CRM system and managing your own workload A positive attitude What will you get in return for your work as a Customer Engagement Advisor? 26,000 - 30,000 salary The chance to earn 4,000 pa bonus Optional overtime paid at time and a half Full training and ongoing coaching Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows Opportunity to progress into a Claims Processor role after your initial training Planned private medical cover as the business grows Join a supportive team that genuinely celebrates success and helps each other develop If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Aug 20, 2026
Full time
Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role based in the centre of Altrincham could be the perfect fit. We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a Customer Engagement Advisor. This is a genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life while also having the chance to earn up to GBP4,000 pa in bonuses. What will you be doing as a Customer Engagement Advisor? This is much more than a typical customer service role. You'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to. Duties will include: Making outbound calls to customers who have enquired about the services the company provides (no cold calling!) Speaking with customers over the phone throughout the day, handling enquiries and following up warm leads Building trust and rapport with older customers, making them feel comfortable, supported and understood Clearly explaining the service and answering questions with patience and empathy Handling objections gently but confidently, guiding customers through the next steps Managing your own pipeline of enquiries using the CRM system Booking suitable customers into appointments with the Claims Processing team We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Telesales Executive, Appointment Setter, Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, or in another telephone-based customer service role, we'd love to hear from you. You'll have: A confident, engaging and friendly telephone manner The ability to make outbound calls on a daily basis Experience in pensions, insurance, claims, or other financial services based industries would be interesting but is not essential A kind, compassionate and patient approach The ability to quickly rapport and gain people's trust to guide them to making an appointment Clear, easy-to-understand communication skills Confidence using a CRM system and managing your own workload A positive attitude What will you get in return for your work as a Customer Engagement Advisor? 26,000 - 30,000 salary The chance to earn 4,000 pa bonus Optional overtime paid at time and a half Full training and ongoing coaching Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows Opportunity to progress into a Claims Processor role after your initial training Planned private medical cover as the business grows Join a supportive team that genuinely celebrates success and helps each other develop If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Call Centre Manager Location: South Manchester Salary: 65000 - 77000 per annum + Bonus Job Type: Full-Time, Permanent About the Role We are seeking an experienced and driven Call Centre Manager to lead our customer operations team and deliver an outstanding customer experience. This is an exciting opportunity for a results-oriented leader with a strong background in contact centre management. You will be responsible for overseeing day-to-day operations, driving performance, developing managers and team leaders, and ensuring service excellence across all customer interactions. The successful candidate will have a passion for people leadership, operational efficiency, and continuous improvement. Key Responsibilities Lead and manage the overall performance of the contact centre operation. Develop, coach, and support Team Leaders and frontline advisors. Drive achievement of key performance indicators including service levels, quality, productivity, customer satisfaction, and employee engagement. Monitor and analyse operational performance data to identify trends and improvement opportunities. Manage workforce planning to ensure effective resource allocation and service delivery. Oversee recruitment, onboarding, training, and retention initiatives. Handle escalated customer issues and support effective complaint resolution. Ensure compliance with company policies, industry regulations, and data protection requirements. Build and maintain a positive, high-performing, customer-focused culture. Collaborate with senior leadership to implement strategic objectives and operational improvements. Manage departmental budgets and ensure cost-effective operations. Lead continuous improvement projects to enhance customer and employee experiences. About You To succeed in this role, you will have: Essential Previous experience as a Call Centre Manager, Contact Centre Manager, Operations Manager, or similar leadership role. Proven experience managing large customer service teams. Strong understanding of contact centre KPIs and performance management. Excellent leadership, coaching, and people development skills. Experience driving employee engagement and creating high-performing teams. Strong analytical and problem-solving abilities. Exceptional communication and stakeholder management skills. Experience using CRM and contact centre management systems. Strong organisational and planning capabilities. Desirable Experience managing hybrid or multi-site teams. Customer service or leadership qualifications. Experience within regulated industries. Knowledge of workforce management and quality assurance processes.
Aug 20, 2026
Full time
Call Centre Manager Location: South Manchester Salary: 65000 - 77000 per annum + Bonus Job Type: Full-Time, Permanent About the Role We are seeking an experienced and driven Call Centre Manager to lead our customer operations team and deliver an outstanding customer experience. This is an exciting opportunity for a results-oriented leader with a strong background in contact centre management. You will be responsible for overseeing day-to-day operations, driving performance, developing managers and team leaders, and ensuring service excellence across all customer interactions. The successful candidate will have a passion for people leadership, operational efficiency, and continuous improvement. Key Responsibilities Lead and manage the overall performance of the contact centre operation. Develop, coach, and support Team Leaders and frontline advisors. Drive achievement of key performance indicators including service levels, quality, productivity, customer satisfaction, and employee engagement. Monitor and analyse operational performance data to identify trends and improvement opportunities. Manage workforce planning to ensure effective resource allocation and service delivery. Oversee recruitment, onboarding, training, and retention initiatives. Handle escalated customer issues and support effective complaint resolution. Ensure compliance with company policies, industry regulations, and data protection requirements. Build and maintain a positive, high-performing, customer-focused culture. Collaborate with senior leadership to implement strategic objectives and operational improvements. Manage departmental budgets and ensure cost-effective operations. Lead continuous improvement projects to enhance customer and employee experiences. About You To succeed in this role, you will have: Essential Previous experience as a Call Centre Manager, Contact Centre Manager, Operations Manager, or similar leadership role. Proven experience managing large customer service teams. Strong understanding of contact centre KPIs and performance management. Excellent leadership, coaching, and people development skills. Experience driving employee engagement and creating high-performing teams. Strong analytical and problem-solving abilities. Exceptional communication and stakeholder management skills. Experience using CRM and contact centre management systems. Strong organisational and planning capabilities. Desirable Experience managing hybrid or multi-site teams. Customer service or leadership qualifications. Experience within regulated industries. Knowledge of workforce management and quality assurance processes.
Service Advisor Location: Bicester Salary: Competitive DOE + Bonus Hours: 44.5 hours per week, Monday to Friday (rotating shifts) + 1 in 3 Saturday mornings Are you an experienced Service Advisor with a background in commercial vehicles or automotive? Do you enjoy delivering excellent customer service while working in a fast-paced workshop environment? What's on Offer: Manufacturer training and ongoing career development 30 days annual leave including bank holidays, increasing with service Holiday purchase scheme Company pension EV Salary Sacrifice Scheme Free Class IV MOT £1,500 employee referral bonus Full paternity pay Cycle to Work scheme On-site parking Friendly, supportive working environment The Role: Manage customer bookings and workshop schedules Keep customers updated throughout the repair process Raise job cards, invoices and warranty paperwork Liaise with technicians, parts and workshop teams Promote additional workshop services where appropriate Maintain accurate service records and ensure excellent customer satisfaction What We're Looking For: Previous Service Advisor experience within HGV, LCV or automotive Excellent communication and customer service skills Strong organisation and administration abilities Ability to prioritise workload in a busy environment A proactive, team-focused approach Contact Amy at Auto Skills UK quoting Reference: 54074 to find out more or apply today.
Aug 19, 2026
Full time
Service Advisor Location: Bicester Salary: Competitive DOE + Bonus Hours: 44.5 hours per week, Monday to Friday (rotating shifts) + 1 in 3 Saturday mornings Are you an experienced Service Advisor with a background in commercial vehicles or automotive? Do you enjoy delivering excellent customer service while working in a fast-paced workshop environment? What's on Offer: Manufacturer training and ongoing career development 30 days annual leave including bank holidays, increasing with service Holiday purchase scheme Company pension EV Salary Sacrifice Scheme Free Class IV MOT £1,500 employee referral bonus Full paternity pay Cycle to Work scheme On-site parking Friendly, supportive working environment The Role: Manage customer bookings and workshop schedules Keep customers updated throughout the repair process Raise job cards, invoices and warranty paperwork Liaise with technicians, parts and workshop teams Promote additional workshop services where appropriate Maintain accurate service records and ensure excellent customer satisfaction What We're Looking For: Previous Service Advisor experience within HGV, LCV or automotive Excellent communication and customer service skills Strong organisation and administration abilities Ability to prioritise workload in a busy environment A proactive, team-focused approach Contact Amy at Auto Skills UK quoting Reference: 54074 to find out more or apply today.
Customer Service Advisor (Private Medical) Manchester - university area 30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support: - Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management: - Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance: - Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions. What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting. Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends. If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 19, 2026
Full time
Customer Service Advisor (Private Medical) Manchester - university area 30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support: - Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management: - Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance: - Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions. What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting. Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends. If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Experienced Pensions Administrator Isio's Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators. We currently have vacancies which can be based in our Reading, Croydon, Bristol or Birmingham city centre office with a hybrid workstyle. What does the role entail? You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include. Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs). Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email. Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates. Calculating member benefits. Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales. What we're looking for Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes. Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations. Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way. Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs. Strong general IT skills, comfortable with MS Office and other system functionality. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Aug 19, 2026
Full time
Experienced Pensions Administrator Isio's Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators. We currently have vacancies which can be based in our Reading, Croydon, Bristol or Birmingham city centre office with a hybrid workstyle. What does the role entail? You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include. Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs). Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email. Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates. Calculating member benefits. Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales. What we're looking for Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes. Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations. Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way. Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs. Strong general IT skills, comfortable with MS Office and other system functionality. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
We are recruiting on behalf of our client for a Customer Service / Key Account Sales Advisor to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales. Salary: £27,000 Hours: Monday - Friday, 9:00am - 5:30pm ( hour lunch) with some flexibility to be discussed Location: Redhill The Role You will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact. Key responsibilities include: Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability. Processing orders quickly and accurately. Building rapport with customers and promoting additional products through upselling and link-selling. Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers. Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns. Carrying out administration tasks such as processing emailed orders and maintaining accurate account records. Collaborating closely with a small, supportive team while confidently managing your own workload. About You Our client is looking for someone who has: Strong customer service and telephone skills with a calm, professional approach. Experience in telesales, account management, or a similar customer-facing role. Confidence in upselling, link-selling, and building lasting client relationships. Excellent organisational skills, with the ability to manage diaries, accounts, and admin tasks efficiently. A proactive, team-focused attitude and the ability to work independently. If you are a motivated customer service professional with a talent for relationship-building and sales, we would love to hear from you. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Aug 19, 2026
Full time
We are recruiting on behalf of our client for a Customer Service / Key Account Sales Advisor to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales. Salary: £27,000 Hours: Monday - Friday, 9:00am - 5:30pm ( hour lunch) with some flexibility to be discussed Location: Redhill The Role You will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact. Key responsibilities include: Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability. Processing orders quickly and accurately. Building rapport with customers and promoting additional products through upselling and link-selling. Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers. Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns. Carrying out administration tasks such as processing emailed orders and maintaining accurate account records. Collaborating closely with a small, supportive team while confidently managing your own workload. About You Our client is looking for someone who has: Strong customer service and telephone skills with a calm, professional approach. Experience in telesales, account management, or a similar customer-facing role. Confidence in upselling, link-selling, and building lasting client relationships. Excellent organisational skills, with the ability to manage diaries, accounts, and admin tasks efficiently. A proactive, team-focused attitude and the ability to work independently. If you are a motivated customer service professional with a talent for relationship-building and sales, we would love to hear from you. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Customer Service AdvisorLocation: Dorking, Surrey Salary: Up to £35,000 per annum (DOE) + quarterly team bonus Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break + 2 x 15 min breaks) Contract: Permanent, Full-timeWe're looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers. The Role: Welcome and liaise with customers bringing vehicles in for repair. Explain repair estimates and processes clearly and professionally. Carry out pre- and post-repair checks with customers. Handle complaints calmly, escalating to the branch manager if required. Maintain high levels of customer satisfaction throughout the repair journey. Use IT systems, email, and phone to manage customer interactions effectively. Work as part of a professional and supportive customer service team. About You: Previous customer service experience, ideally within the automotive sector. Strong communication skills, both face-to-face and via phone/email. Professional, patient, and well presented. Confident IT user with good organisational skills. What's on Offer: Up to £35,000 per annum (DOE). Quarterly team bonus scheme. 31 days holiday (including Bank Holidays). Company pension scheme. Free onsite parking. Refer a friend and earn up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Aug 19, 2026
Full time
Customer Service AdvisorLocation: Dorking, Surrey Salary: Up to £35,000 per annum (DOE) + quarterly team bonus Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break + 2 x 15 min breaks) Contract: Permanent, Full-timeWe're looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers. The Role: Welcome and liaise with customers bringing vehicles in for repair. Explain repair estimates and processes clearly and professionally. Carry out pre- and post-repair checks with customers. Handle complaints calmly, escalating to the branch manager if required. Maintain high levels of customer satisfaction throughout the repair journey. Use IT systems, email, and phone to manage customer interactions effectively. Work as part of a professional and supportive customer service team. About You: Previous customer service experience, ideally within the automotive sector. Strong communication skills, both face-to-face and via phone/email. Professional, patient, and well presented. Confident IT user with good organisational skills. What's on Offer: Up to £35,000 per annum (DOE). Quarterly team bonus scheme. 31 days holiday (including Bank Holidays). Company pension scheme. Free onsite parking. Refer a friend and earn up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Service Advisor Franchised Motor Dealership - Portsmouth Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department based at their site in Portsmouth. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 31,000 OTE: 40,000+ Monday to Friday 8.00am - 6.00pm with an hour lunch 1 in 4 Saturdays 9.00am - 1.00pm What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Aug 19, 2026
Full time
Service Advisor Franchised Motor Dealership - Portsmouth Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department based at their site in Portsmouth. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 31,000 OTE: 40,000+ Monday to Friday 8.00am - 6.00pm with an hour lunch 1 in 4 Saturdays 9.00am - 1.00pm What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Customer Service Advisor Location: Liverpool (Hybrid Working) Temporary ongoing Pay Rate: £12.94 per hour Hours: 37.5 hours per week Shift Pattern: Monday to Sunday on a rota basis 08:30am 4:30pm 10:00am 6:00pm 12:30pm 8:30pm Customer Service Advisor About the Role This role supports an emergency assistance campaign for a premium automotive brand. Some customer interactions may involve drivers who have been involved in vehicle accidents or emergency situations. Candidates should be comfortable handling sensitive and potentially distressing calls in a calm, professional, and empathetic manner while providing reassurance and support to customers during challenging situations. Customer Service Advisor Key Responsibilities Deliver a professional, friendly, and customer-focused service at all times Manage customer enquiries via phone and digital communication channels Build a clear understanding of customer needs to provide effective solutions Deliver a high-quality customer experience in line with company standards and SLAs Accurately capture and maintain customer information using CRM systems Handle customer complaints and resolve issues efficiently and professionally Support customers during emergency or high-pressure situations involving vehicle accidents or breakdowns Contact emergency services, including police, ambulance, or roadside assistance providers where required Accurately gather and relay critical information to emergency support teams Handle sensitive or potentially distressing calls in a calm, professional, and empathetic manner Escalate complex, urgent, or emergency cases appropriately in line with company procedures Work collaboratively with internal teams to ensure customer issues are resolved efficiently Maintain a high level of accuracy and attention to detail in all customer interactions Customer Service Advisor Requirements Previous experience within a busy customer service or contact centre environment Strong background in handling high volumes of customer enquiries Excellent verbal and written communication skills Strong problem-solving and complaint-handling abilities Confident using CRM systems and computer applications Ability to remain calm and professional in high-pressure or emergency situations Strong listening skills and attention to detail Positive, proactive, and customer-focused attitude Strong emotional resilience and empathy when handling sensitive situations Flexible approach to working shifts, including weekends Desirable Experience Previous experience within the automotive, travel, hospitality, emergency services, or roadside assistance sectors Experience working to KPIs and service level agreements within a contact centre environment Experience handling sensitive or escalated customer situations Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant - Aleksandra Follert (url removed) Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Aug 19, 2026
Seasonal
Customer Service Advisor Location: Liverpool (Hybrid Working) Temporary ongoing Pay Rate: £12.94 per hour Hours: 37.5 hours per week Shift Pattern: Monday to Sunday on a rota basis 08:30am 4:30pm 10:00am 6:00pm 12:30pm 8:30pm Customer Service Advisor About the Role This role supports an emergency assistance campaign for a premium automotive brand. Some customer interactions may involve drivers who have been involved in vehicle accidents or emergency situations. Candidates should be comfortable handling sensitive and potentially distressing calls in a calm, professional, and empathetic manner while providing reassurance and support to customers during challenging situations. Customer Service Advisor Key Responsibilities Deliver a professional, friendly, and customer-focused service at all times Manage customer enquiries via phone and digital communication channels Build a clear understanding of customer needs to provide effective solutions Deliver a high-quality customer experience in line with company standards and SLAs Accurately capture and maintain customer information using CRM systems Handle customer complaints and resolve issues efficiently and professionally Support customers during emergency or high-pressure situations involving vehicle accidents or breakdowns Contact emergency services, including police, ambulance, or roadside assistance providers where required Accurately gather and relay critical information to emergency support teams Handle sensitive or potentially distressing calls in a calm, professional, and empathetic manner Escalate complex, urgent, or emergency cases appropriately in line with company procedures Work collaboratively with internal teams to ensure customer issues are resolved efficiently Maintain a high level of accuracy and attention to detail in all customer interactions Customer Service Advisor Requirements Previous experience within a busy customer service or contact centre environment Strong background in handling high volumes of customer enquiries Excellent verbal and written communication skills Strong problem-solving and complaint-handling abilities Confident using CRM systems and computer applications Ability to remain calm and professional in high-pressure or emergency situations Strong listening skills and attention to detail Positive, proactive, and customer-focused attitude Strong emotional resilience and empathy when handling sensitive situations Flexible approach to working shifts, including weekends Desirable Experience Previous experience within the automotive, travel, hospitality, emergency services, or roadside assistance sectors Experience working to KPIs and service level agreements within a contact centre environment Experience handling sensitive or escalated customer situations Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant - Aleksandra Follert (url removed) Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Hales Group are currently seeking a Recycling Advisor to join our client based in Wells-next-the-Sea. We are looking for someone who is a team worker, happy with outdoor manual work, and can deliver a high standard of customer service. What You ll Be Doing Providing helpful, friendly assistance to customers using the recycling facilities Carrying out manual handling tasks safely and efficiently Maintaining a clean, organised, and safe working environment Supporting colleagues with general site duties as required Completing any necessary training to develop your skills Occasionally assisting at other local sites when needed What We re Looking For Confident with manual handling and comfortable working outdoors A positive, proactive attitude with strong customer service skills Reliable, hardworking, and a genuine team player Access to your own transport (essential due to site locations and travel requirements) Job Details Location: Wells-next-the-Sea Hours: 8:45am 4:15pm Rota: Friday, Saturday, Sunday and Monday Pay Rates: £12.71/hour Monday to Friday £15.88/hour Saturday £19.06/hour - Sunday Contract Type: Temporary ongoing Why Work Through Hales Group? Our experienced recruitment team is committed to helping you find the right role. With many years of supporting candidates across the region, we treat every applicant as a valued customer and work hard to provide the best opportunities. Hales Group Ltd collects and retains applicant data to monitor recruitment processes, ensure compliance with Equal Opportunities, and to share suitable future opportunities. If you do not wish for your details to be held, please contact your local branch.
Aug 19, 2026
Full time
Hales Group are currently seeking a Recycling Advisor to join our client based in Wells-next-the-Sea. We are looking for someone who is a team worker, happy with outdoor manual work, and can deliver a high standard of customer service. What You ll Be Doing Providing helpful, friendly assistance to customers using the recycling facilities Carrying out manual handling tasks safely and efficiently Maintaining a clean, organised, and safe working environment Supporting colleagues with general site duties as required Completing any necessary training to develop your skills Occasionally assisting at other local sites when needed What We re Looking For Confident with manual handling and comfortable working outdoors A positive, proactive attitude with strong customer service skills Reliable, hardworking, and a genuine team player Access to your own transport (essential due to site locations and travel requirements) Job Details Location: Wells-next-the-Sea Hours: 8:45am 4:15pm Rota: Friday, Saturday, Sunday and Monday Pay Rates: £12.71/hour Monday to Friday £15.88/hour Saturday £19.06/hour - Sunday Contract Type: Temporary ongoing Why Work Through Hales Group? Our experienced recruitment team is committed to helping you find the right role. With many years of supporting candidates across the region, we treat every applicant as a valued customer and work hard to provide the best opportunities. Hales Group Ltd collects and retains applicant data to monitor recruitment processes, ensure compliance with Equal Opportunities, and to share suitable future opportunities. If you do not wish for your details to be held, please contact your local branch.
Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15764
Aug 19, 2026
Full time
Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15764
Dutch Customer Service Advisor Location: Edinburgh Salary: 26,800 per annum + Monthly Commission Hours: Monday to Friday, 8:00am - 4:30pm Our client is currently recruiting for a Dutch Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a long-term career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels while being rewarded with a competitive salary and monthly commission. The Role As a Dutch Customer Service Advisor , you will manage a high volume of customer enquiries via telephone, live chat, and email. Working within a busy customer service environment, you will take full ownership of travel-related queries, resolving issues from start to finish while delivering an exceptional customer experience. Key Responsibilities Manage a high volume of customer contacts across phone, live chat, and email while maintaining excellent service standards. Take ownership of customer enquiries and resolve travel-related issues efficiently from start to finish. Work collaboratively within a high-performing team to achieve shared goals and service objectives. Meet and exceed key performance indicators including Customer Satisfaction (CSAT), Quality Assurance (QA), and Average Handling Time (AHT). Stay up to date with company policies, procedures, and travel product updates. Identify opportunities for process improvements and share feedback with the wider team. Represent the company's values and professionalism in every customer interaction. Maintain excellent attendance, punctuality, and schedule adherence. About You You are passionate about delivering exceptional customer service and enjoy solving problems while creating positive experiences for every customer. You build rapport quickly, remain calm under pressure, and communicate confidently across multiple channels. As a successful Dutch Customer Service Advisor , you are motivated by achieving targets, take ownership of your performance, and consistently deliver high-quality customer service. You thrive in a fast-paced, KPI-driven environment and can confidently manage multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous development, embracing feedback and coaching to grow your career as a Dutch Customer Service Advisor . Skills & Experience Previous customer service experience, ideally within a contact centre or call centre environment. Fluent in both Dutch and English (written and spoken). Excellent communication and problem-solving skills. Strong multitasking ability with accurate typing skills. Confident using multiple computer systems and learning new platforms quickly. Calm and professional approach when handling challenging customer situations. Proven ability to achieve KPIs and performance targets. Adaptable, motivated, and eager to learn. Travel or tourism industry experience is desirable but not essential. Benefits Our client offers a fantastic benefits package designed to reward performance and support employee wellbeing, including: Competitive salary of 26,800 per annum . Monthly commission based on performance. 33 days annual leave, including bank holidays. Additional leave for parents/guardians plus long-service leave after 10 years. Annual travel credits to put towards your next adventure. Employee referral bonus scheme. Health cashback plan covering dental, optical, physiotherapy and more. Employee Assistance Programme. Enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working opportunities (subject to performance). Free on-site gym or discounted gym memberships. Ongoing training and genuine career progression opportunities. Birthday and long-service celebrations. Regular team events, recognition programmes, and social activities. Apply Today If you're a motivated bilingual professional looking to join a successful and growing travel business, we'd love to hear from you. Apply today and take the next step in your customer service career. centre and customer service Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 19, 2026
Full time
Dutch Customer Service Advisor Location: Edinburgh Salary: 26,800 per annum + Monthly Commission Hours: Monday to Friday, 8:00am - 4:30pm Our client is currently recruiting for a Dutch Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a long-term career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels while being rewarded with a competitive salary and monthly commission. The Role As a Dutch Customer Service Advisor , you will manage a high volume of customer enquiries via telephone, live chat, and email. Working within a busy customer service environment, you will take full ownership of travel-related queries, resolving issues from start to finish while delivering an exceptional customer experience. Key Responsibilities Manage a high volume of customer contacts across phone, live chat, and email while maintaining excellent service standards. Take ownership of customer enquiries and resolve travel-related issues efficiently from start to finish. Work collaboratively within a high-performing team to achieve shared goals and service objectives. Meet and exceed key performance indicators including Customer Satisfaction (CSAT), Quality Assurance (QA), and Average Handling Time (AHT). Stay up to date with company policies, procedures, and travel product updates. Identify opportunities for process improvements and share feedback with the wider team. Represent the company's values and professionalism in every customer interaction. Maintain excellent attendance, punctuality, and schedule adherence. About You You are passionate about delivering exceptional customer service and enjoy solving problems while creating positive experiences for every customer. You build rapport quickly, remain calm under pressure, and communicate confidently across multiple channels. As a successful Dutch Customer Service Advisor , you are motivated by achieving targets, take ownership of your performance, and consistently deliver high-quality customer service. You thrive in a fast-paced, KPI-driven environment and can confidently manage multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous development, embracing feedback and coaching to grow your career as a Dutch Customer Service Advisor . Skills & Experience Previous customer service experience, ideally within a contact centre or call centre environment. Fluent in both Dutch and English (written and spoken). Excellent communication and problem-solving skills. Strong multitasking ability with accurate typing skills. Confident using multiple computer systems and learning new platforms quickly. Calm and professional approach when handling challenging customer situations. Proven ability to achieve KPIs and performance targets. Adaptable, motivated, and eager to learn. Travel or tourism industry experience is desirable but not essential. Benefits Our client offers a fantastic benefits package designed to reward performance and support employee wellbeing, including: Competitive salary of 26,800 per annum . Monthly commission based on performance. 33 days annual leave, including bank holidays. Additional leave for parents/guardians plus long-service leave after 10 years. Annual travel credits to put towards your next adventure. Employee referral bonus scheme. Health cashback plan covering dental, optical, physiotherapy and more. Employee Assistance Programme. Enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working opportunities (subject to performance). Free on-site gym or discounted gym memberships. Ongoing training and genuine career progression opportunities. Birthday and long-service celebrations. Regular team events, recognition programmes, and social activities. Apply Today If you're a motivated bilingual professional looking to join a successful and growing travel business, we'd love to hear from you. Apply today and take the next step in your customer service career. centre and customer service Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Regulatory Compliance Advisor Pay: 103,300 - 139,900 Location: London (SE1 0SU) - Fully onsite Hours: Full time, 35 hours Contract: Temporary ongoing If you're passionate about keeping trading activities fair, transparent, and compliant, this is a pivotal role where your judgement directly helps protect market integrity-and supports a culture of doing the right thing, even when it's challenging. What you'll be doing: Ensure compliance with trading regulations, including market conduct requirements, exchange rules, and transaction surveillance Advise senior management and trading teams on regulatory matters, upcoming changes, and potential impacts as the business grows Develop and implement policies and procedures to meet local and cross-jurisdictional (or international) regulatory and market conduct rules Perform regulatory reviews, surveillance, and monitoring to confirm trades meet applicable rules and protect the firm's reputation Work closely with Trading, Law, Market Risk, and Risk Operations to identify and resolve compliance risks or potential violations Act as the primary point of contact for regulatory bodies, responding to inquiries and maintaining positive relationships Create educational materials and deliver ongoing training and mentorship to the Trading Community on compliance matters and best practices Analyse emerging regulatory trends, support strategic compliance initiatives, and assess the compliance impact of new transactions and products Provide clear, transparent compliance status updates and recommendations-including engaging in debate with Trading when needed What you'll bring: In-depth knowledge of commodities trading compliance and strong experience conducting risk assessments and compliance monitoring The ability to interpret complex regulatory frameworks and translate them into practical, operational guidance Proven expertise with trade surveillance tools and compliance/surveillance systems (including ETRMs and regulatory reporting systems such as ICE/CME) Strong communication skills to present regulatory updates and compliance reports to senior executives and external stakeholders Leadership capability to influence cross-functional teams and mentor others Attention to detail, with confidence investigating discrepancies and potential violations Strong problem-solving and project management skills, balancing multiple priorities and deadlines efficiently Additional information: Minimum requirements include 5+ years in commodities trading compliance (or related regulatory roles), with 2+ years using trade surveillance tools Apply today to bring your expertise to a role that truly values integrity, clear guidance, and courage of conviction. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 19, 2026
Seasonal
Regulatory Compliance Advisor Pay: 103,300 - 139,900 Location: London (SE1 0SU) - Fully onsite Hours: Full time, 35 hours Contract: Temporary ongoing If you're passionate about keeping trading activities fair, transparent, and compliant, this is a pivotal role where your judgement directly helps protect market integrity-and supports a culture of doing the right thing, even when it's challenging. What you'll be doing: Ensure compliance with trading regulations, including market conduct requirements, exchange rules, and transaction surveillance Advise senior management and trading teams on regulatory matters, upcoming changes, and potential impacts as the business grows Develop and implement policies and procedures to meet local and cross-jurisdictional (or international) regulatory and market conduct rules Perform regulatory reviews, surveillance, and monitoring to confirm trades meet applicable rules and protect the firm's reputation Work closely with Trading, Law, Market Risk, and Risk Operations to identify and resolve compliance risks or potential violations Act as the primary point of contact for regulatory bodies, responding to inquiries and maintaining positive relationships Create educational materials and deliver ongoing training and mentorship to the Trading Community on compliance matters and best practices Analyse emerging regulatory trends, support strategic compliance initiatives, and assess the compliance impact of new transactions and products Provide clear, transparent compliance status updates and recommendations-including engaging in debate with Trading when needed What you'll bring: In-depth knowledge of commodities trading compliance and strong experience conducting risk assessments and compliance monitoring The ability to interpret complex regulatory frameworks and translate them into practical, operational guidance Proven expertise with trade surveillance tools and compliance/surveillance systems (including ETRMs and regulatory reporting systems such as ICE/CME) Strong communication skills to present regulatory updates and compliance reports to senior executives and external stakeholders Leadership capability to influence cross-functional teams and mentor others Attention to detail, with confidence investigating discrepancies and potential violations Strong problem-solving and project management skills, balancing multiple priorities and deadlines efficiently Additional information: Minimum requirements include 5+ years in commodities trading compliance (or related regulatory roles), with 2+ years using trade surveillance tools Apply today to bring your expertise to a role that truly values integrity, clear guidance, and courage of conviction. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Italian Parts Sales Advisor Derbyshire (commutable from Derby & Nottingham) Competitive Salary + Excellent Benefits Are you passionate about the automotive industry and enjoy helping customers solve technical challenges? We're recruiting on behalf of a well-established and growing automotive business for an Italian-speaking Parts Sales Advisor to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support. The Role As an Italian Parts Sales Advisor, you'll be the first point of contact for customers, providing expert advice and identifying the correct parts and solutions to meet their needs. You'll work closely with internal teams to ensure a smooth customer journey from enquiry through to order completion. Key Responsibilities Manage inbound and outbound customer calls in a professional and timely manner. Provide technical advice and support relating to automotive parts and products. Respond to customer enquiries via telephone, email and live chat. Identify opportunities to recommend additional products and services. Process customer orders, quotations, invoices, credit notes and proformas. Create and manage courier bookings and shipping documentation. Maintain accurate customer records using internal systems. Liaise with technical departments to resolve customer queries efficiently. Deliver an outstanding customer experience at every stage. About You We're looking for someone who has: Fluency in Italian and English (written and spoken). Previous experience in a customer service, sales support or contact centre environment. A genuine interest in the automotive industry, with the confidence to discuss technical vehicle parts. Excellent communication and problem-solving skills. Strong IT skills and the ability to learn new systems quickly. The ability to multitask and remain calm under pressure. A proactive approach with a passion for delivering exceptional customer service. What's on Offer Competitive salary. Comprehensive training and ongoing professional development. Genuine opportunities for career progression. Generous annual leave entitlement. Company pension. Employee wellbeing initiatives, including access to on-site fitness facilities. Regular team events and company social activities. A supportive and collaborative working environment. If you're fluent in Italian, enjoy technical conversations, and are looking to join a successful business where you can develop your career, we'd love to hear from you. Apply today for immediate consideration.
Aug 19, 2026
Full time
Italian Parts Sales Advisor Derbyshire (commutable from Derby & Nottingham) Competitive Salary + Excellent Benefits Are you passionate about the automotive industry and enjoy helping customers solve technical challenges? We're recruiting on behalf of a well-established and growing automotive business for an Italian-speaking Parts Sales Advisor to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support. The Role As an Italian Parts Sales Advisor, you'll be the first point of contact for customers, providing expert advice and identifying the correct parts and solutions to meet their needs. You'll work closely with internal teams to ensure a smooth customer journey from enquiry through to order completion. Key Responsibilities Manage inbound and outbound customer calls in a professional and timely manner. Provide technical advice and support relating to automotive parts and products. Respond to customer enquiries via telephone, email and live chat. Identify opportunities to recommend additional products and services. Process customer orders, quotations, invoices, credit notes and proformas. Create and manage courier bookings and shipping documentation. Maintain accurate customer records using internal systems. Liaise with technical departments to resolve customer queries efficiently. Deliver an outstanding customer experience at every stage. About You We're looking for someone who has: Fluency in Italian and English (written and spoken). Previous experience in a customer service, sales support or contact centre environment. A genuine interest in the automotive industry, with the confidence to discuss technical vehicle parts. Excellent communication and problem-solving skills. Strong IT skills and the ability to learn new systems quickly. The ability to multitask and remain calm under pressure. A proactive approach with a passion for delivering exceptional customer service. What's on Offer Competitive salary. Comprehensive training and ongoing professional development. Genuine opportunities for career progression. Generous annual leave entitlement. Company pension. Employee wellbeing initiatives, including access to on-site fitness facilities. Regular team events and company social activities. A supportive and collaborative working environment. If you're fluent in Italian, enjoy technical conversations, and are looking to join a successful business where you can develop your career, we'd love to hear from you. Apply today for immediate consideration.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing Are you an experienced Cloud Architect, Solutions Architect or Technical Design Authority ready to take the next step beyond individual project delivery? InfraView is exclusively recruiting a Customer Design Authority - Cloud for one of the UK's leading Managed Services & Technology Solutions Providers. *MSP/IT Solutions Provider experience is ESSENTIAL* We're specifically looking for candidates who have worked within a Managed Service Provider, IT Solutions Provider, VAR, Systems Integrator or Technology Consultancy environment. This is a senior, strategic and highly customer-facing position where you'll become the trusted technical authority for a portfolio of major enterprise customers. Rather than simply designing a solution, delivering a project and moving onto the next one, you'll take ownership of the customer's wider technology strategy - working directly with CIOs, Heads of IT and senior technology leaders to define roadmaps, shape investment decisions and ensure their technology continues to support their business objectives. The Role You'll operate across Pre-Sales, Professional Services and Managed Services , providing architectural leadership throughout the customer life cycle. You'll be responsible for: Becoming the trusted technical advisor to a portfolio of enterprise customers Building strong relationships with CIOs, Heads of IT and senior stakeholders Understanding customers' business objectives and translating them into technology strategy Defining Cloud, Infrastructure and Technology Roadmaps Providing architectural governance across complex customer environments Working within Enterprise Architecture frameworks and design principles Translating business requirements into architectural building blocks Reviewing and approving High-Level Designs, Low-Level Designs and Scopes of Work Providing architectural input into major customer transformation projects Working closely with Pre-Sales and Solutions Architecture teams on new solutions and enhancements Supporting Professional Services and Operational teams with complex technical challenges Identifying opportunities to modernise, optimise and transform customer environments Reviewing capacity, life cycle, End-of-Support and End-of-Sale requirements Helping customers optimise their technology investments Identifying technical and commercial opportunities across your accounts Ensuring customer solutions remain secure, relevant, scalable and commercially effective Technology Experience Your core expertise will be within Cloud & IT Infrastructure , with strong knowledge across areas such as: Microsoft Azure Public/Private/Hybrid Cloud VMware Data Centre & Infrastructure Windows & Linux environments Veeam NetApp Dell EMC Enterprise Architecture HLD/LLD Cloud migration & transformation Technology Roadmaps Managed Services Broader knowledge across Networking, Security, Zero Trust and Unified Communications would be advantageous, but you don't need to be the deepest technical specialist across every discipline. The key is having the architectural breadth to understand the entire customer technology landscape and the credibility to bring the right technical specialists into the conversation when required. What We're Looking For You'll be a seasoned technology professional who has previously operated at senior architecture/technical authority level . You may currently be working as a: Cloud Architect | Principal Cloud Architect | Solutions Architect | Technical Architect | Enterprise Architect | Customer Architect | Technical Design Authority | Customer Design Authority You'll need demonstrable experience: Designing complex enterprise Cloud & Infrastructure solutions Creating strategic technology roadmaps Operating within Enterprise Architecture principles Engaging directly with enterprise customers Presenting and communicating independently at C-Level Advising senior stakeholders on technical and commercial technology decisions Working across Pre-Sales, Professional Services and Managed Services Translating business requirements into technical strategy Providing architectural governance across complex customer environments This role requires someone accustomed to managing multiple external customer relationships and technology environments rather than supporting a single internal IT estate. What Success Looks Like You'll become the person your customers call when they're considering: Where does our technology need to go next? You'll understand their business, their technology estate and their strategic objectives - allowing you to challenge existing thinking and recommend the right technology investments. Success will mean: Becoming a genuine trusted advisor to senior customer stakeholders Developing long-term strategic technology roadmaps Improving customer technology performance and resilience Reducing technical and security risk Identifying opportunities for innovation and transformation Improving the commercial efficiency of customer environments Supporting successful delivery of complex transformation programmes Identifying opportunities for account growth through genuine customer need The Opportunity This is an excellent opportunity for a senior Cloud Architect who wants to move from: Designing individual solutions ? Owning the customer's wider technology strategy. You'll retain your technical credibility while becoming increasingly involved in strategy, architecture, commercial decision-making and C-Level customer engagement . Salary: £80,000 + Benefits Location: UK Wide Hybrid working with customer-site travel and occasional travel to UK offices. Candidates must hold, or be capable of obtaining, SC Security Clearance . Interested? For a confidential conversation, contact: Tim Davey - InfraView (see below) Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing
Aug 19, 2026
Full time
Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing Are you an experienced Cloud Architect, Solutions Architect or Technical Design Authority ready to take the next step beyond individual project delivery? InfraView is exclusively recruiting a Customer Design Authority - Cloud for one of the UK's leading Managed Services & Technology Solutions Providers. *MSP/IT Solutions Provider experience is ESSENTIAL* We're specifically looking for candidates who have worked within a Managed Service Provider, IT Solutions Provider, VAR, Systems Integrator or Technology Consultancy environment. This is a senior, strategic and highly customer-facing position where you'll become the trusted technical authority for a portfolio of major enterprise customers. Rather than simply designing a solution, delivering a project and moving onto the next one, you'll take ownership of the customer's wider technology strategy - working directly with CIOs, Heads of IT and senior technology leaders to define roadmaps, shape investment decisions and ensure their technology continues to support their business objectives. The Role You'll operate across Pre-Sales, Professional Services and Managed Services , providing architectural leadership throughout the customer life cycle. You'll be responsible for: Becoming the trusted technical advisor to a portfolio of enterprise customers Building strong relationships with CIOs, Heads of IT and senior stakeholders Understanding customers' business objectives and translating them into technology strategy Defining Cloud, Infrastructure and Technology Roadmaps Providing architectural governance across complex customer environments Working within Enterprise Architecture frameworks and design principles Translating business requirements into architectural building blocks Reviewing and approving High-Level Designs, Low-Level Designs and Scopes of Work Providing architectural input into major customer transformation projects Working closely with Pre-Sales and Solutions Architecture teams on new solutions and enhancements Supporting Professional Services and Operational teams with complex technical challenges Identifying opportunities to modernise, optimise and transform customer environments Reviewing capacity, life cycle, End-of-Support and End-of-Sale requirements Helping customers optimise their technology investments Identifying technical and commercial opportunities across your accounts Ensuring customer solutions remain secure, relevant, scalable and commercially effective Technology Experience Your core expertise will be within Cloud & IT Infrastructure , with strong knowledge across areas such as: Microsoft Azure Public/Private/Hybrid Cloud VMware Data Centre & Infrastructure Windows & Linux environments Veeam NetApp Dell EMC Enterprise Architecture HLD/LLD Cloud migration & transformation Technology Roadmaps Managed Services Broader knowledge across Networking, Security, Zero Trust and Unified Communications would be advantageous, but you don't need to be the deepest technical specialist across every discipline. The key is having the architectural breadth to understand the entire customer technology landscape and the credibility to bring the right technical specialists into the conversation when required. What We're Looking For You'll be a seasoned technology professional who has previously operated at senior architecture/technical authority level . You may currently be working as a: Cloud Architect | Principal Cloud Architect | Solutions Architect | Technical Architect | Enterprise Architect | Customer Architect | Technical Design Authority | Customer Design Authority You'll need demonstrable experience: Designing complex enterprise Cloud & Infrastructure solutions Creating strategic technology roadmaps Operating within Enterprise Architecture principles Engaging directly with enterprise customers Presenting and communicating independently at C-Level Advising senior stakeholders on technical and commercial technology decisions Working across Pre-Sales, Professional Services and Managed Services Translating business requirements into technical strategy Providing architectural governance across complex customer environments This role requires someone accustomed to managing multiple external customer relationships and technology environments rather than supporting a single internal IT estate. What Success Looks Like You'll become the person your customers call when they're considering: Where does our technology need to go next? You'll understand their business, their technology estate and their strategic objectives - allowing you to challenge existing thinking and recommend the right technology investments. Success will mean: Becoming a genuine trusted advisor to senior customer stakeholders Developing long-term strategic technology roadmaps Improving customer technology performance and resilience Reducing technical and security risk Identifying opportunities for innovation and transformation Improving the commercial efficiency of customer environments Supporting successful delivery of complex transformation programmes Identifying opportunities for account growth through genuine customer need The Opportunity This is an excellent opportunity for a senior Cloud Architect who wants to move from: Designing individual solutions ? Owning the customer's wider technology strategy. You'll retain your technical credibility while becoming increasingly involved in strategy, architecture, commercial decision-making and C-Level customer engagement . Salary: £80,000 + Benefits Location: UK Wide Hybrid working with customer-site travel and occasional travel to UK offices. Candidates must hold, or be capable of obtaining, SC Security Clearance . Interested? For a confidential conversation, contact: Tim Davey - InfraView (see below) Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing
Temporary Customer Service Advisor - Redhill Location: Redhill Contract Type: Temporary Salary: 13.00 We're looking for a friendly, organised, and proactive Customer Service Advisor to join a supportive team on a temporary basis. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Handle inbound customer queries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Accurately log calls and update customer records on our CRM system Liaise with internal departments to ensure customer needs are met Process orders, returns, and complaints in line with company procedures Maintain a professional and positive manner at all times What We're Looking For Previous experience in a customer service or contact centre role (preferred but not essential) Excellent verbal and written communication skills Strong attention to detail and problem-solving ability Confident using computer systems and standard office software Ability to work well under pressure and manage multiple queries at once Punctual, reliable, and a great team player What We Offer Immediate start available Full training provided Free on-site parking Easy access from Redhill train station Friendly, supportive team environment If you're available immediately and looking for a rewarding temporary role in customer service, we'd love to hear from you! Apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 19, 2026
Seasonal
Temporary Customer Service Advisor - Redhill Location: Redhill Contract Type: Temporary Salary: 13.00 We're looking for a friendly, organised, and proactive Customer Service Advisor to join a supportive team on a temporary basis. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Handle inbound customer queries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Accurately log calls and update customer records on our CRM system Liaise with internal departments to ensure customer needs are met Process orders, returns, and complaints in line with company procedures Maintain a professional and positive manner at all times What We're Looking For Previous experience in a customer service or contact centre role (preferred but not essential) Excellent verbal and written communication skills Strong attention to detail and problem-solving ability Confident using computer systems and standard office software Ability to work well under pressure and manage multiple queries at once Punctual, reliable, and a great team player What We Offer Immediate start available Full training provided Free on-site parking Easy access from Redhill train station Friendly, supportive team environment If you're available immediately and looking for a rewarding temporary role in customer service, we'd love to hear from you! Apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Job Title: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote Utility Service Advisor: Do you have experience working in a busy, fast paced customer service or support position? Do you thrive on solving problems and helping customers find the right solution? Is delivering excellent customer service something you are genuinely passionate about? Does a varied role where no two days are the same appeal to you? Would the opportunity to join a highly established, market leading organisation that is continuing to grow and invest in its people spark your interest? Maybe you have a genuine interest in the UK energy sector or global news and trends affecting the energy markets? Would being able to make a real difference by delivering outstanding service to members be rewarding for you? If you answer YES to some of the above please get in touch with TalentHQ Recruitment today Our Client: Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Utility Service Advisor Job Role: Do you thrive on solving problems, keeping customers happy, and getting to the bottomof tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team. In this role, you ll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You ll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion. If you re driven to solve problems, great with people, and thrive in a fast-paced environment, we d love to hear from you. Job Duties: Manage and resolve utility customer service queries within agreed timescales. Tackle queries of varying complexity with professionalism and persistence Coordinate tenancy changes and update supplier records. Build strong relationships with utility suppliers and internal teams. Confirm contract information with suppliers and validate invoices. Issue contract terminations and resolve any supplier objections. Keep up-to-date with industry changes and share updates internally. Maintain accurate internal system records for queries and contracts. Support the Utilities Team Manager with ad-hoc projects and tasks. Skills: Strong customer service mindset with analytical and problem-solving skills. Excellent organisation, prioritisation, and attention to detail. Assertive, self-motivated, and naturally curious. Confident communicator, both written and verbal. Proficiency in Excel. Ability to adapt, improve processes, and work to deadlines. Determination to challenge inaccurate information from suppliers when needed. Preferred, but not essential: Knowledge of the UK energy market. Previous experience in utility customer service. Benefits: Pension scheme Employee discounts and savings Private health insurance Relaxed dress code Day off on your birthday Investors in People accredited Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.
Aug 19, 2026
Full time
Job Title: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote Utility Service Advisor: Do you have experience working in a busy, fast paced customer service or support position? Do you thrive on solving problems and helping customers find the right solution? Is delivering excellent customer service something you are genuinely passionate about? Does a varied role where no two days are the same appeal to you? Would the opportunity to join a highly established, market leading organisation that is continuing to grow and invest in its people spark your interest? Maybe you have a genuine interest in the UK energy sector or global news and trends affecting the energy markets? Would being able to make a real difference by delivering outstanding service to members be rewarding for you? If you answer YES to some of the above please get in touch with TalentHQ Recruitment today Our Client: Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Utility Service Advisor Job Role: Do you thrive on solving problems, keeping customers happy, and getting to the bottomof tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team. In this role, you ll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You ll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion. If you re driven to solve problems, great with people, and thrive in a fast-paced environment, we d love to hear from you. Job Duties: Manage and resolve utility customer service queries within agreed timescales. Tackle queries of varying complexity with professionalism and persistence Coordinate tenancy changes and update supplier records. Build strong relationships with utility suppliers and internal teams. Confirm contract information with suppliers and validate invoices. Issue contract terminations and resolve any supplier objections. Keep up-to-date with industry changes and share updates internally. Maintain accurate internal system records for queries and contracts. Support the Utilities Team Manager with ad-hoc projects and tasks. Skills: Strong customer service mindset with analytical and problem-solving skills. Excellent organisation, prioritisation, and attention to detail. Assertive, self-motivated, and naturally curious. Confident communicator, both written and verbal. Proficiency in Excel. Ability to adapt, improve processes, and work to deadlines. Determination to challenge inaccurate information from suppliers when needed. Preferred, but not essential: Knowledge of the UK energy market. Previous experience in utility customer service. Benefits: Pension scheme Employee discounts and savings Private health insurance Relaxed dress code Day off on your birthday Investors in People accredited Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Aug 19, 2026
Full time
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
We are recruiting on behalf of our client, a reputable automotive organisation based in Eastbourne, East Sussex, for the position of Service Advisor. This vacancy offers an excellent opportunity for experienced motor trade professionals seeking career progression within a well-established dealership. Key benefits: Basic salary up to 32,000 plus bonus incentives Monday to Friday working hours, 08:00 - 17:30 No weekends required, with optional Saturday shifts Full manufacturer and dealer-specific training programmes Clear career development and promotion pathways On-site parking, employee discounts, and subsidised vehicle purchase plans Industry-leading bonus scheme with realistic OTE of 40,000 - 41,000 Duties as a Service Advisor: Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service Accurately recording customer requests and communicating them effectively to the workshop team Providing regular updates to customers regarding vehicle progress throughout the day Costing additional work required and obtaining customer approval for extra repairs Preparing and presenting customer invoices and relevant paperwork Explaining work undertaken clearly to customers Promoting service products including service plans and extended warranties Managing customer appointments and prioritising workload efficiently Requirements: Prior experience as an automotive Service Advisor in a main dealer environment Knowledge of Pinnacle DMS is preferred but not essential, as training will be provided Excellent customer service and communication skills IT literacy and organisation skills Ability to upsell and maximise workshop revenue Focused on customer satisfaction Full UK Driving Licence, ideally clean Ability to work in a fast-paced, professional environment This Service Advisor role is ideal for skilled professionals looking for a dynamic working environment with attractive earning potential and clear career advancement opportunities. If you possess the relevant experience and are eager to join a reputable dealership, we encourage you to apply. Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Eastbourne and East Sussex today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Aug 19, 2026
Full time
We are recruiting on behalf of our client, a reputable automotive organisation based in Eastbourne, East Sussex, for the position of Service Advisor. This vacancy offers an excellent opportunity for experienced motor trade professionals seeking career progression within a well-established dealership. Key benefits: Basic salary up to 32,000 plus bonus incentives Monday to Friday working hours, 08:00 - 17:30 No weekends required, with optional Saturday shifts Full manufacturer and dealer-specific training programmes Clear career development and promotion pathways On-site parking, employee discounts, and subsidised vehicle purchase plans Industry-leading bonus scheme with realistic OTE of 40,000 - 41,000 Duties as a Service Advisor: Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service Accurately recording customer requests and communicating them effectively to the workshop team Providing regular updates to customers regarding vehicle progress throughout the day Costing additional work required and obtaining customer approval for extra repairs Preparing and presenting customer invoices and relevant paperwork Explaining work undertaken clearly to customers Promoting service products including service plans and extended warranties Managing customer appointments and prioritising workload efficiently Requirements: Prior experience as an automotive Service Advisor in a main dealer environment Knowledge of Pinnacle DMS is preferred but not essential, as training will be provided Excellent customer service and communication skills IT literacy and organisation skills Ability to upsell and maximise workshop revenue Focused on customer satisfaction Full UK Driving Licence, ideally clean Ability to work in a fast-paced, professional environment This Service Advisor role is ideal for skilled professionals looking for a dynamic working environment with attractive earning potential and clear career advancement opportunities. If you possess the relevant experience and are eager to join a reputable dealership, we encourage you to apply. Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Eastbourne and East Sussex today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Insurance Support Advisor Salary - £26,000-£30,000 per annum Hours Full time, permanent contract. Mon-Fri, (Apply online only) We are currently recruiting for an Insurance Support Advisor, to be based at one of the client s biggest offices on the outskirts of the Liverpool city centre area. This is a fantastic role working with a well-known, nationwide insurance broker. In this role, you will be required to oversee the full customer journey: firstly, providing customer service, renewal and administrative support then connecting to the customers insurance needs (phone, in person, post, e-mails, website enquiries) and then provide support to the Fleet Sales Managers to ensure the company and FCA rules & guidelines are followed whilst also providing the best customer journey possible. Additional responsibilities include: Always providing an excellent level of customer service, mainly in the assisting of insurance related queries and administrative policies. Offering insurance support across the full range of insurance products that are provided by company in connection with customer requirements and then their needs for adjustments, renewals and claims. Providing a friendly and efficient service, notifying customers of all relevant information complying with FCA and company requirements. Planning and processing all administration jobs to efficiently control yours and your own teammates workloads. Adhere to both company and FCA guidelines and regulations. Qualifications / Skills Required: At least 2 year s experience in an insurance support or focused role, desirably dealing with both commercial insurance and automotive insurance. Have experience working towards KPI and target related expectations. Ideally had an exposure to working towards FCA regulations and guidelines. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Aug 19, 2026
Full time
Insurance Support Advisor Salary - £26,000-£30,000 per annum Hours Full time, permanent contract. Mon-Fri, (Apply online only) We are currently recruiting for an Insurance Support Advisor, to be based at one of the client s biggest offices on the outskirts of the Liverpool city centre area. This is a fantastic role working with a well-known, nationwide insurance broker. In this role, you will be required to oversee the full customer journey: firstly, providing customer service, renewal and administrative support then connecting to the customers insurance needs (phone, in person, post, e-mails, website enquiries) and then provide support to the Fleet Sales Managers to ensure the company and FCA rules & guidelines are followed whilst also providing the best customer journey possible. Additional responsibilities include: Always providing an excellent level of customer service, mainly in the assisting of insurance related queries and administrative policies. Offering insurance support across the full range of insurance products that are provided by company in connection with customer requirements and then their needs for adjustments, renewals and claims. Providing a friendly and efficient service, notifying customers of all relevant information complying with FCA and company requirements. Planning and processing all administration jobs to efficiently control yours and your own teammates workloads. Adhere to both company and FCA guidelines and regulations. Qualifications / Skills Required: At least 2 year s experience in an insurance support or focused role, desirably dealing with both commercial insurance and automotive insurance. Have experience working towards KPI and target related expectations. Ideally had an exposure to working towards FCA regulations and guidelines. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
