Insurance Claims Handler

Insurance Claims Handler - Legal Expenses Insurance

Bristol (BS32)

Hybrid Working: 2 days office / 3 days home

Monday to Friday, 9:00am - 5:00pm

£26,000 - £30,000 + Bonus + Excellent Benefits

Join a Growing Legal Services Team

An exciting opportunity has arisen for a Claims Handler to join a growing Legal Services team based in Bristol(BS32)

We're keen to hear from individuals with experience within an insurance claims environment, although applications from candidates across other insurance disciplines will also be considered.

This role is ideally suited to someone who is highly organised, detail-focused and enjoys managing cases from start to finish.

You'll need excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment.

The Role

As a Legal Expenses Insurance Claims Handler, you will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements.

Working closely with customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests.

Key Responsibilities

• Review and assess legal expenses insurance claims to ensure they meet policy criteria.
• Refer eligible claims to panel solicitors in accordance with policy terms.
• Decline claims where policy conditions are not met.
• Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales.
• Review client documentation and identify any additional information required to progress claim assessments.
• Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors.
• Build and maintain strong working relationships with clients, panel solicitors and corporate partners.
• Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure.
• Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing.
• Review invoices received and challenge costs where appropriate.
• Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements.

About You

Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided.

To succeed in this role, you'll have:

• Strong organisational skills and the ability to manage your own workload with minimal supervision.
• Excellent written and verbal communication skills.
• A professional and confident telephone manner.
• Good IT skills, including Microsoft Office applications.
• An understanding of Data Protection regulations and general compliance requirements.
• The ability to work effectively as part of a team whilst also using your own initiative.
• Experience working to deadlines within a regulated environment.
• Commercial awareness and sound decision-making skills.
• A minimum of 6 months' experience within a regulated claims environment is desirable.

What's In It For You?

Alongside a competitive salary and bonus scheme, you'll benefit from:

? Hybrid working (2 days office / 3 days home)

? Share Scheme

? Car Scheme

? 25 Days Holiday plus Bank Holidays

? Pension Scheme

? Life Insurance

? Retail Discount Portal offering savings with thousands of retailers

Apply Today

If you're looking to develop your insurance claims career within a supportive and organisation, we'd love to hear from you.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.