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Operations Manager As Operations Manager your working week could include preparing for a major running event, cycling race, equestrian competition, fitness event, or international motorsport weekend. You might be there for some of them, but most of your work happens long before the event starts, making sure the people, equipment, vehicles, accommodation, and data all come together exactly when they need to. There's a small team who know the customers, know the equipment, and know what it takes to deliver an event. What they need now is an operations Manager to bring all of that together and become the person they go to day to day. You'll know what events are coming up, where the pressure points are and what your team needs. If there's a problem with equipment, a question about logistics or something hasn't quite gone to plan, you'll make the call and keep things moving. And no two days are particularly alike. One day you could be preparing everything needed for a major sporting event, the next working through competitor data in Excel or making sure an order is packed and ready to leave the warehouse. That variety is part of what makes being Operations Manager here interesting. You're not coming in to change everything either. Get to know the people, the customers, the events and how everything works first. Then start asking the questions. Could we make that process simpler? Why does that keep causing us a problem? Is there a better way of doing it? You'll work directly with the two Directors, so you'll have the autonomy to do something about the answers. As Operations Manager, the people side matters too. It's a small business; everyone gets involved and the team are used to doing a bit of everything. They need someone who can give them direction, manage the workload and get stuck in alongside them when needed. And you do need to enjoy the world of sport. You don't need sports timing experience, but you might already work as a leisure, events, hospitality or somewhere else where sport has been part of your working life. Maybe you manage a leisure centre. Perhaps you've coordinated sporting events or spent years around competitors, organisers, and venues. You understand that events happen at weekends, plans change and when people are waiting for a result, you can't tell them you'll sort it on Monday. For some of the larger events, you'll be there too, working alongside the team, meeting customers and seeing everything you've planned come together. The business has been involved in sport at the highest level over the years, including the Olympic and Winter Olympic Games and World Athletics Championships. Today, its calendar covers high-profile sporting events across the UK and internationally. You will be rewarded with a competitive salary of £50-55k and work directly with the 2 directors to shape the future of this business. The hours of work are 9-5 Monday -Friday, however due to the nature of the role there will be a requirement of some weekend work both in the UK and overseas, however this will be fully subsidised, and you will accrue days off in lieu. You'll need to be good with people, confident with Excel and data and comfortable getting your head around equipment and software. For now, the focus isn't chasing new business. They've got good customers. They need an Operations Manager to look after the operation behind them, give the team the leadership they need and take the day-to-day away from the Directors. Then, once you've got your arms around it, they want you to take it on and develop it. So, if you're an Operations Manager who is at home in the world of sport, enjoys coordinating lots of moving parts and likes being trusted to make decisions, this could be worth a conversation. This role is exclusive to Marshall Harmony, you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed)/ (url removed)/terms-conditions/ Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool

Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors are looking for a Customer Service / Key Account Manager to join the team. Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business. The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business. Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people. You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities. For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group. Key Responsibilities Build and develop relationships with key Healthcare, Teamwear and University and College customers Act as a principal point of contact for customers, dealing with queries and resolving issues promptly Develop relationships with prospective colleges and secure new partnerships Manage account renewals and ongoing customer aftercare Place, monitor and track customer orders through to delivery Coordinate UK and international deliveries and manage delivery schedules Liaise closely with internal teams to ensure customer requirements are met Prepare quotations and estimates Take ownership of issues and see them through to resolution Skills & Experience Bright, confident and a quick learner Lively, outgoing and comfortable dealing with people at all levels Driven, enthusiastic and keen to get things done Naturally customer-focused and able to build strong relationships Highly organised and capable of managing several priorities Logical, practical and a good problem solver A clear and confident communicator Comfortable taking responsibility and using their own initiative IT literate, with a good working knowledge of Excel; ERP experience would be an advantage Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.

Customer Service Specialist Our client based in Staines is seeking a proactive and detail-oriented Customer Service Specialist to join their busy Operations team. This is a fantastic opportunity to become part of a collaborative, international business where customer satisfaction is at the heart of everything they do. Reporting to the Operations Manager, you will play a pivotal role in supporting customers, Regional Sales Managers, and Project Teams, ensuring orders are processed efficiently and delivered seamlessly across the UK, Europe, and the Middle East. The Role As a Customer Service Specialist, you will be responsible for managing the complete sales order cycle, from order receipt through to invoicing and reporting. You'll liaise with customers and internal stakeholders to ensure a smooth and positive customer experience while maintaining high levels of accuracy and efficiency. Key Responsibilities Process customer sales orders and projects from receipt through to invoicing Manage order preparation, purchasing, logistics, shipping, customer repairs, and revenue recognition activities Provide customers with regular updates on order status and delivery schedules Liaise with international colleagues regarding technical product queries and order requirements Work closely with suppliers and internal teams to ensure customer delivery expectations are achieved Produce and distribute customer documentation including certificates, manuals, datasheets, and bespoke documents Respond to customer and regional office enquiries via telephone, email, Teams, Zoom, and other communication channels Support stock take activities and investigate discrepancies when required Assist with customer account creation and amendments in collaboration with Finance and Commercial Operations teams Support the Finance team with invoice queries and annual audit requirements Manage customer mailboxes and ensure enquiries are responded to promptly Update and maintain customer portals, including uploading documentation and delivery updates Support additional operational projects and duties as required What We're Looking For Essential Skills & Experience Previous experience in customer order management and sales order processing Strong customer service background with a commitment to delivering excellent customer experiences Proficiency in Microsoft Office applications High level of numerical accuracy and attention to detail Excellent written and verbal communication skills Ability to manage multiple priorities and work effectively under pressure Strong organisational skills with the ability to work independently and within a team environment Personal Attributes Positive and enthusiastic approach to work Adaptable and flexible when managing changing priorities Calm and resilient when handling challenging situations Friendly, approachable, and professional manner Supportive team player with a collaborative mindset Confident communicator who can share ideas and contribute positively Strong relationship-building skills with the ability to establish trust and rapport with customers and colleagues alike Self-aware and emotionally intelligent, with the ability to adapt communication styles appropriately Benefits Competitive salary package Supportive and collaborative team environment Opportunity to work within an international organisation Career development and learning opportunities Modern office environment in Staines We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

HR Advisor / Junior HR Business Partner Southend 40,000 Hybrid working - 3 days office, 2 days home Are you an experienced HR Advisor ready to take the next step into business partnering? This is an excellent opportunity to join a growing organisation in a developmental Junior HR Business Partner role. You'll work closely with managers, build your commercial understanding and gain broader exposure across the full people agenda. You won't simply be there to manage processes. You'll be encouraged to offer ideas, challenge constructively and help managers make confident people decisions. The role Working as part of a supportive HR team, you'll partner with managers across the business and provide practical, commercially focused advice. Your responsibilities will include: Coaching managers through employee relations matters, including absence, disciplinary, grievance and performance cases Building strong relationships with managers and becoming a trusted point of contact Supporting organisational change and workforce planning Using people data to identify trends and recommend improvements Contributing to engagement, reward and wider people initiatives Supporting HR projects that improve both the employee and manager experience Helping to strengthen HR processes, policies and ways of working About you You may currently be an HR Advisor looking for your first opportunity to move into business partnering, or already working at Junior HR Business Partner level and seeking broader exposure. You'll ideally bring: Strong generalist HR and employee relations experience A sound understanding of UK employment law Confidence advising and influencing managers The ability to build credible relationships across a business Experience working with HR systems and people data A proactive, curious and solutions-focused approach This role will suit someone who wants to understand how a business operates, not just deliver transactional HR support. You'll be comfortable asking questions, offering a different perspective and taking ownership of your development. What's on offer Salary of 40,000 Hybrid working: three days in the Southend office and two days from home A genuine opportunity to progress from HR Advisor into business partnering Exposure to senior stakeholders and strategic people projects A varied role covering the full employee lifecycle Support from an experienced and collaborative HR team Scope to develop into a fully-fledged HR Business Partner If you're ready to move beyond the traditional HR Advisor remit and build a long-term career in business partnering, we'd love to hear from you. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Blocktech MEP are currently looking on behalf of their client for a Sales Role split between Business Development and Account management. The role is to increase business revenue by building on current client base, managing accounts to their maximum potential, and calling new clients within the industry to create new business, Our client is a highly experienced, independent, practice of Chartered Surveyors & Engineers. They are a well-established family firm which has grown from strength to strength over the last 19 years, whilst maintaining the original values. They offer a range of services including building surveys, structural inspections, party wall matters, structural design, and valuations. Key Responsibilities: Communicate and liaise effectively with all clients, agents, and colleagues. Responding to qualified leads and understand the needs of the client. Converting leads to achieve maximum company revenue. Building customer relationships and inspiring confidence to encourage repeat business and sell additional services. Maximise account value whilst meeting the genuine needs of the customer. Projecting a smart, friendly, polite and professional image whilst providing the highest standard of customer care. Maintaining office systems, including online data management, and filing Reaching out to new customers to build a department for yourself. Personable attributes for successful candidate: Good telephone manner Ability to build Rapport with customers and clients. A good work Ethos and a team player Professional time keeping and a good attendance record. Able to work in fast paced call centre type environments. In Return: 28,500 Basic with an OTE of 45,000 8 Hour Days with start and finish times negotiable 28 Days Holiday Including bank holidays. Become part of a team not just a number. Modern Office in a central location.

Job Profile for Senior Quantity Surveyor Position: Senior Quantity Surveyor Location: Leeds / Sutton-in-Ashfield, with projects across the North West Salary: 65,000 - 80,000 + car allowance Bennett & Game are representing an established and growing construction contractor who are seeking a Senior Quantity Surveyor to join their Build Division. The business forms part of a wider 70m turnover group, with the Build Division generating approximately 30m- 40m annually. The division delivers a broad range of general build and leisure projects, typically ranging from 100k through to 28m- 30m, with a particularly strong track record in leisure centre and swimming pool developments. Their work is secured predominantly through a well-established UK leisure framework, providing a strong pipeline of repeat business and early involvement in projects. Their approach includes early contractor involvement, design development and full design & build delivery. This is an excellent opportunity for an experienced Senior Quantity Surveyor to join a close-knit commercial team at an important stage of the company's continued growth. The successful individual will work across a number of live and upcoming projects, initially gaining an understanding of the business and its systems before taking a key commercial role on larger schemes. The business has around 10-15 senior staff across pre-construction, design, planning and project management, with a strong existing team in Leeds, and operates with a relaxed, collaborative and relatively flat structure. Salary & Benefits 65,000 - 80,000 salary depending on experience Company car or 7,000 annual car allowance 10% annual bonus scheme Company pension Private healthcare Paid annual leave, with additional leave accrued through length of service Hybrid working with flexibility to work from the Leeds or Sutton-in-Ashfield office, from home and on project sites Senior Quantity Surveyor Position Overview Take commercial ownership of a number of live and upcoming construction projects across the business Support the pre-construction team and site management teams from tender and early contractor involvement through to project completion Take over tenders and ensure accurate cost plans, budgets and commercial strategies are established Prepare and manage monthly commercial reporting, valuations, forecasting and cost control Monitor project performance and provide clear reporting on profitability, risks, opportunities and commercial performance Work closely with project managers, site teams, designers and the wider pre-construction function to ensure projects are delivered commercially and operationally Manage subcontractors, procurement, variations, valuations, final accounts and commercial negotiations Provide commercial input across a varied portfolio of general build, leisure and refurbishment projects Initially support a number of smaller projects across the North West before progressing onto larger schemes within the company's pipeline Work collaboratively with the wider business, including its in-house delivery capabilities and specialist divisions Senior Quantity Surveyor Position Requirements Proven experience working as a Quantity Surveyor or Senior Quantity Surveyor within general building / main contracting Strong commercial knowledge across the full project lifecycle from tender and pre-construction through to final account Experience managing projects across the general construction sector rather than being highly specialised within one niche Strong understanding of cost planning, forecasting, CVRs, valuations, variations and subcontract management Experience working closely with site teams and project management to drive commercial performance Able to demonstrate strong attention to detail and genuine ownership of project finances Leisure, swimming pool, education, healthcare or other commercial building experience would be advantageous but is not essential Comfortable working within a smaller, entrepreneurial contractor where individuals have significant responsibility and visibility Strong communication skills and a collaborative personality suited to a relaxed, flat team environment Full UK driving licence and willingness to travel to project sites as required Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Mechanical Construction Manager Bristol 70,000 - 80,000 + Travel Allowance + Stay Away Included + Discretionary Bonus + Pension + Holidays + Private Medical Insurance + Full Package + Technical Progression + Immediate Start Take on the role of Mechanical Construction Manager with a rapidly growing main contractor operating within the thriving mission-critical construction sector. This is a fantastic opportunity for a hands-on manager with strong leadership skills, looking to step into a key position within a high-performing team and progress towards senior management. In this role, you will oversee the mechanical installation and delivery of complex, mission-critical projects for a leading technical construction company renowned for its innovative approach and exceptional quality standards. You'll play a pivotal role in ensuring successful on-site delivery, driving progress, quality, and safety across all mechanical works. This is an exciting chance to join an organisation that truly values professional growth, offering clear career development pathways into senior leadership roles. Your Role as a Mechanical Construction Manager Will Include: Overseeing the on-site mechanical installation, coordination, and delivery of large-scale mission-critical construction projects. Managing subcontractors, suppliers, and site teams to uphold the highest standards of quality, safety, and compliance. Driving daily progress meetings, reporting on milestones, and ensuring projects remain on schedule and within budget. Collaborating closely with design, commercial, and project management teams to deliver seamless project execution. Ensuring adherence to company procedures, health & safety regulations, and client specifications. As a Mechanical Construction Manager, You Will Have: A strong mechanical background within building services or industrial construction. Proven experience managing large-scale commercial, industrial, pharmaceutical, or data centre projects. Experience overseeing the installation of mechanical building services, including HVAC, pipework, plumbing, chilled water, heating systems, and associated mechanical plant. The ability to lead site teams effectively, resolve technical issues, and maintain a proactive approach to project delivery. Willingness to be on-site 5 days a week, with flexibility to travel or stay away as needed. Excellent communication and leadership skills with a focus on collaboration and continuous improvement.

Temporary Office Manager Part Time Ready to become the organised heartbeat of a beautiful Hertfordshire estate? We re looking for a brilliantly capable Temporary Office Manager to join a close-knit team just outside Hertford. This is a varied, fast-moving and genuinely rewarding part-time role where no two days will feel the same and for the right person, there is every likelihood it will become permanent. You ll sit right at the centre of day-to-day estate operations, keeping people, systems, schedules, suppliers and technology moving smoothly. If you love bringing order, energy and smart solutions to a busy environment, this is a rare chance to make a visible impact in a significant and growing estate business. WHAT YOU LL BE DOING General First point of contact for phone calls, visitors and deliveries Manage the Estate Office inbox and distribute postal deliveries Procure office supplies and code relevant invoices Manage office service contracts Make meeting arrangements Maintain a tidy office and liaise with cleaners and other contractors relating to the office Send the weekly team email of duties and absences Ensure office notices remain up to date Central Coordination Manage the Central Calendar and ensure it is kept up to date with all relevant internal and external dates Arrange and coordinate multi-team meetings Assist the Executive Trustee-Director with his meeting organisation, including Board meetings Co-ordinate out-of-hours rosters Arrange all-team training courses and Estate-wide inspections Carry out contractor onboarding and updates for office-based or Estate-wide contractors Monitor the contractor database to ensure consistency of records between teams Co-ordinate staff birthday and anniversary recognition Health & Safety Support day-to-day health & safety compliance, including office procedures and DSE checks. Technology Act as the first point of contact for IT queries, working closely with external providers. Keep AV, VC, phone directories and shared digital resources running smoothly. Champion best practice across Microsoft 365, SharePoint, Planner, To Do and emerging apps such as Power Automate. Manage software subscriptions, group contracts and technology processes for starters and leavers. Security Oversee access control, CCTV, alarms, keys, passwords and security records. Research and recommend improved systems where needed. Other Hold responsibility for Office and IT budgets. Provide trusted administrative support to the Executive Trustee-Director. Support Divisional Coordinators with cover when required. Take on varied duties in line with the needs of the role. Essential Proven experience in a similar office management, coordination or operations role. Highly organised, calm under pressure and confident juggling multiple priorities. Strong technical confidence, with a genuine interest in systems, software and cyber security. Quick to learn new platforms, solve problems and spot opportunities to improve how things work. Flexible, proactive and collaborative, with a positive team-first approach. Why You ll Love It This is more than an admin role. You ll be trusted, valued and given the chance to shape how the office runs from smarter systems and smoother processes to the everyday details that help a brilliant team do their best work. Alongside a competitive package, the Estate offers generous employment policies, professional development and a beautiful countryside setting. Hours: Monday to Friday 8.30am to 2pm with a 30-minute lunch break. Pension: 7% employer contribution Benefits: Private healthcare, life assurance, gym discounts, retail savings and employee support via Sage Setting: A rare opportunity to join a well-established estate in the Hertfordshire countryside with a long-term, people-first culture If this sounds like your kind of role, we d love to hear from you. Please note: due to high application volumes, only shortlisted candidates will be contacted.

We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis, although will consider this as a contract of fixed term position for the right applicant. The role offers hybrid working; however, the current customer requirement is to be on-site in Central London three days per week, which is non-negotiable, and therefore candidates must either live in London or the surrounding areas. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The first project within this role will involve leading the delivery of a Global Datacentre Exit Project, with a particular focus on migrating services, applications and infrastructure from an on-premise data centre environment into Microsoft Azure. As such, candidates with proven experience of planning and delivering on-premise to Azure migration projects will be of particular interest. Future projects may include the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Lead on-premise data centre migration projects into Microsoft Azure, including planning, cutover, dependency management and service transition Define scope, plans and milestones across multi-disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control. About You You'll have 5+ years of experience as an IT Project Manager delivering complex software solutions. Whilst not essential for our London Clients, you must hold a driving licence, and have access to a vehicle, as future projects engagements may be outside of Central London and inaccessible to public transport. Applicants must already hold the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Proven experience delivering on-premise data centre migrations into Microsoft Azure, ideally within complex enterprise environments Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Understanding of cloud migration principles, infrastructure dependencies, cutover planning and post-migration stabilisation Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools.

Job Title: Complaints Officer Type: Temporary 1 - 2 months Location: Merthyr Salary: £30,914 per annum salary equivalent Hours: Full Time BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager. Duties: Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team. Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate. Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial. When required, act as an advocate for complainants with colleagues to help resolve their issues. When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales. Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals. Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors. Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required. Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values. Report on the progress and status of complaints and appeals to the Customer Experience Manager. Lead and undertake complaint and appeal policy development, process improvement, analysis and change. Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims. Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion. Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes. Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement. Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services. Requirements: Experience of working in a customer service environment. Experience of working to set policies and procedures. Able of communicating with external and internal stakeholders, both written and face to face. Experience of populating and analysing databases Relationship management including Handling difficult or irate customers Able to demonstrate experience of promoting and delivering continuous service improvement Experience of managing a changing work load ensuring priorities are met Ability to confidently deal with a range of internal and external customers Ability to anticipate the urgent/priority matters Ability to work on own initiative without the need of constant need of supervision Excellent telephone and interpersonal manner Able to use IT equipment and software e.g. MS Office Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Purpose of the position As the Operations Resource Co-ordinator for the Marshall Land systems UK Operations team you will support the operations management team. The Operations Resource Co-ordinator supports operations by ensuring the effective onboarding, planning, compliance, allocation, and utilisation of production resource personnel working closely with production managers. This role acts as a central liaison between teams across production to help reach production deadlines, reduce downtime, optimise capacity, and improve overall operational performance. This role will also work in collaboration with other functions such as HR, QHSE, Finance, IT to ensure processes are followed to help with smooth operations. Responsibilities: Act as a key operational partner to Heads of Operations and Production Managers, providing support across workforce planning, reporting, and operational readiness Identify future operational and workforce needs in collaboration with senior operations leadership. Own and continuously improve the onboarding and induction process for Operations personnel, ensuring consistency, compliance, and a positive employee experience. Contribute to the recruitment process in partnership with HR, including workforce planning, skills assessment requirements, and succession planning. Ensure all relevant skills assessments are in place to support hiring, development and succession activities. Manage processes relating to time booking, clocking, and attendance, resolving escalated issues and ensuring data accuracy. Ensure compliance with legislative and regulatory requirements, including Health & Safety. Coordinate training programmes, working with internal and external providers to ensure efficient delivery. Support accurate recording of operational data across relevant systems. Oversee the production of standard and ad-hoc management reports to support operational and financial decision-making. Oversee regular reporting, including daily clocking reports and weekly clocked vs. booked analysis, ensuring discrepancies are identified and resolved. Provide production resource data and insights for team meetings and planning activities. Support Production Managers with the setup and governance of SharePoint workspaces, ensuring compliance with BMS document requirements. Oversee coordination and administration of business travel for the operations team, liaising with internal and external partners. Behavioural Competencies: Self-motivated, positive attitude and confident in taking accountability of situations and tasks Confident and diplomatic with an ability to create and foster working relationships internally and with customers at all levels of the business Fully competent communicator (verbal & written briefs/reports/presentations) both internally and externally to management, customer and suppliers Technical Competencies: Organised with strong attention to detail Advanced computer literacy and broad experience in the use of office systems, equipment, processes and extensive knowledge across a range of internal IT systems Appreciation of budget control and cost centres Awareness of relevant regulatory and H&S policies Experience: Individual needs to be a self-starter and have the ability to tackle difficult problems and see them through to the end Experience of managing conflicting priorities Working with broad range of stakeholders IT experience with reporting Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.

Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. 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Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Senior Operations Manager Contact Centre 6-Month Fixed Term Contract Maternity Cover Salary: £60,000 Hybrid: 2 3 days per week in the office 35 hours per week SF Partners are exclusively partnering with a fantastic business for an experienced Senior Operations Manager to join a large, performance-driven contact centre operation on a 6-month FTC. We are looking for someone who can quickly understand the operation, get underneath the data and identify where improvements can be made then work through their management team to deliver a genuine and sustainable step change in performance. You'll be joining an established organisation at an exciting point in its journey, with ambitious plans for the future. You'll have the opportunity to make a visible impact while leading an operation that supports customers who can often be experiencing difficult and vulnerable circumstances. The Role Reporting into the Senior Operations Manager, you'll take responsibility for a key area of the customer acquisition operation, leading through approximately 4 6 Team Managers. The operation supports customers from their initial enquiry through assessment and into the most appropriate solution for their circumstances, across both telephone and digital channels. You'll have responsibility for driving operational performance, ensuring KPIs are achieved and using data and insight to understand what's working, where performance can improve and what action needs to be taken. Key responsibilities will include: Leading, coaching and developing a team of operational Team Managers Driving performance across a large-scale contact centre/customer operation Taking ownership of operational KPIs and ensuring managers understand and deliver against expectations Using MI and data to identify trends, performance gaps and opportunities for improvement Driving improvements across the customer acquisition and conversion journey Developing and implementing performance improvement initiatives Ensuring improvements are sustainable and embedded within the operation Supporting forecasting, resource and operational planning Monitoring customer demand and ensuring resources are aligned appropriately Working across telephone and digital customer journeys Balancing commercial performance with quality and positive customer outcomes Supporting continuous improvement and wider business change Building strong relationships with senior stakeholders and other areas of the business We're looking for an established contact centre/customer operations leader who can demonstrate where they have personally made a measurable difference to operational performance. You'll ideally have: Experience leading a large, KPI and performance-driven contact centre or customer operation Previous experience managing through Team Managers/people managers Strong commercial awareness and confidence working with operational data and MI A clear understanding of KPIs, performance management and the levers that drive contact centre performance Evidence of delivering measurable and sustained performance improvements Experience within an acquisition, conversion or similarly performance-led customer environment Strong forecasting, resource planning and operational planning experience The ability to quickly understand a new operation and identify where improvements can be made Strong leadership and stakeholder-management skills The confidence to challenge existing ways of working and implement change A customer-focused approach, with the ability to balance performance with delivering the right outcomes Experience within financial services, banking, building societies, consumer finance, debt, collections or another regulated environment would be beneficial, but isn't essential. We're equally interested in speaking with strong contact centre leaders from other sectors who can demonstrate the right scale, leadership capability and track record of improving performance. Looking for someone to start as soon as possible Interested? If you're an experienced contact centre leader who enjoys getting underneath the numbers, developing managers and making a measurable difference to operational performance, we'd be keen to hear from you. This would particularly suit someone who can hit the ground running, quickly build credibility with an established team and demonstrate real impact within a 6 month assignment.

My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Assistant Manager Premium Fashion Retail Brighton Up to 31,000 + Commission + Benefits An exciting opportunity has become available for an experienced Assistant Manager to lead a customer-focused fashion retail store. This role is perfect for a commercially driven retail leader who thrives on developing people, creating exceptional customer experiences, and delivering strong commercial performance. Working with a passionate and engaged team, you'll take ownership of all aspects of the store, balancing sales performance with outstanding service while creating an environment where both customers and colleagues feel valued. What you'll be doing as Assistant Manager: Lead, motivate and develop a high-performing retail team, fostering a positive environment centred on customer service and achieving results. Take ownership of overall commercial performance by driving sales, productivity and key performance indicators. Deliver an exceptional personalised customer experience, ensuring every interaction is engaging, memorable and professional. Support team growth through ongoing coaching, regular feedback, training and effective performance management. Attract, recruit and onboard new colleagues while building a strong talent pipeline for future development opportunities. Set the example by leading from the shop floor, offering hands-on support during peak trading periods and modelling best practice. Analyse store performance using reports and commercial data to identify opportunities and drive continuous improvement. Maintain consistently high standards across store operations, compliance and visual presentation. About you: You'll be an experienced retail manager with a proven ability to lead successful teams within a customer-focused environment. You enjoy coaching others, thrive in a fast-paced setting, and understand how to combine exceptional service with commercial results. You'll also have: Previous experience as an Assistant Manager or equivalent leadership role within retail. A strong track record of delivering sales growth and achieving KPIs. Excellent leadership and people development skills. A positive, hands-on management style with the ability to motivate and inspire others. Strong organisational skills and a proactive approach to problem solving. Outstanding communication and relationship-building skills. A flexible approach to weekend working. Assistant Manager Benefits: Rewarding commission scheme Daytime trading only Structured training and ongoing development Genuine opportunities for career progression Staff discount Option to purchase extra holiday Enhanced parental leave Free parking Ready to apply for this Assistant Manager role? Please apply with your most up to date CV! BH36833

Store Manager Premium Fashion Retail Brighton Up to 31,000 + Commission + Benefits An exciting opportunity has become available for an experienced Store Manager to lead a customer-focused fashion retail store. This role is perfect for a commercially driven retail leader who thrives on developing people, creating exceptional customer experiences, and delivering strong commercial performance. Working with a passionate and engaged team, you'll take ownership of all aspects of the store, balancing sales performance with outstanding service while creating an environment where both customers and colleagues feel valued. What you'll be doing as Store Manager: Lead, motivate and develop a high-performing retail team, fostering a positive environment centred on customer service and achieving results. Take ownership of overall commercial performance by driving sales, productivity and key performance indicators. Deliver an exceptional personalised customer experience, ensuring every interaction is engaging, memorable and professional. Support team growth through ongoing coaching, regular feedback, training and effective performance management. Attract, recruit and onboard new colleagues while building a strong talent pipeline for future development opportunities. Set the example by leading from the shop floor, offering hands-on support during peak trading periods and modelling best practice. Analyse store performance using reports and commercial data to identify opportunities and drive continuous improvement. Maintain consistently high standards across store operations, compliance and visual presentation. About you: You'll be an experienced retail manager with a proven ability to lead successful teams within a customer-focused environment. You enjoy coaching others, thrive in a fast-paced setting, and understand how to combine exceptional service with commercial results. You'll also have: Previous experience as a Store Manager or equivalent leadership role within retail. A strong track record of delivering sales growth and achieving KPIs. Excellent leadership and people development skills. A positive, hands-on management style with the ability to motivate and inspire others. Strong organisational skills and a proactive approach to problem solving. Outstanding communication and relationship-building skills. A flexible approach to weekend working. Store Manager Benefits: Rewarding commission scheme Daytime trading only Structured training and ongoing development Genuine opportunities for career progression Staff discount Option to purchase extra holiday Enhanced parental leave Free parking Ready to apply for this Store Manager role? Please apply with your most up to date CV! BH36833

About Us Children are at the heart of all we do. We are a happy, welcoming and inclusive school, supporting a rich diversity of families in our area. Our vision - Ambition For All - recognises the importance of the relationship between school and home in children's development. Parents/carers are welcome as partners in their child's education and there is a strong parent group who work hard to promote the school, raise funds and support learning. We provide a vibrant learning environment which nurtures and supports children. Pupils are encouraged to be responsible for their learning, to grow in confidence and become independent. In recognition of the work in this area, the school received UNICEF's Rights Respecting School Award in 2017. We offer an exciting and engaging curriculum where teachers and pupils work together to ensure high quality learning experiences that enable every pupil to achieve their very best. This includes well-structured lessons, opportunities to learn to play a musical instrument, to use new technologies, to learn outside the classroom through engaging educational visits and to learn away from home through high quality residential trips in Key Stage 2. Summary We are looking for an Office Manager to organise and supervise administrative systems within Harris Primary Academy East Dulwich. If you are interested in planning, developing and monitoring support services and managing administrative support staff, this could be the role for you. The actual salary for this role will be £36,989.89 - £38,690.38 (42 weeks per year, 37.5 hours per week). Main Areas of Responsibility Your responsibilities will include: Taking a lead role in the planning, development, design, organisation and monitoring of support systems, procedures and policies Line management within the administrative team, holding regular team meetings and undertaking recruitment, induction, appraisal, training and mentoring responsibilities Leading in the development and maintenance of record/information systems Detailed analysis and evaluation of data, producing detailed reports/information Producing and responding to complex correspondence Overseeing annual and in-year admissions procedures Providing organisational and complex advisory support to the Governing Body Managing complex administrative procedures. Completion and submission of complex forms, returns etc., including those to outside agencies Selection and management of resources Providing advice and guidance to staff and others on complex issues Leading in the marketing and promotion of the school Present the professional and welcoming face of the Academy to all visitors, staff and students Ensuring all visitors for the Principal are welcomed and catered for in a professional manner Ensuring all correspondence to the Principal is managed efficiently and accurately. Supporting in negotiating, managing and monitoring contracts and tenders Managing and maintaining administrative systems and procedures Overseeing and implementing financial processes, including debt recovery Work with the Principal and Harris Federation finance team in the preparation, general supervision and maintenance of the academy budget Supporting the finance officer with maintenance of the Academy Fund and associated banking services Maintaining robust processes with regard to pupil data Qualifications & Experience We would like to hear from you if you have: NVQ Level 4 or equivalent qualification or experience in a relevant discipline Several years' experience working in an office environment at senior level Experience of using Microsoft Office Suite Experience of using Bromcom or other MIS Experience of working with the general public Experience of using, maintaining and developing administrative systems Good understanding of databases, including ability to use database to procedure reports and statistics Full working knowledge of relevant policies/codes of practice/legislation For a full job description and person specification, please download the Job Pack. Rewards & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Senior Data Centre Engineer Heathrow Up to £60,000 Our client is looking for an experienced Senior Data Centre engineer to work on a shift basis (Continental Days & Nights) to specialise in activities such as cross connects, localised patching, racking and decommissioning. Job Duties Provide support for both pre - scheduled and reactive operational workflows at the Data Centre or, as pre-arranged, at other locations. Plan and optimise the efficient use of Data Centre space and cabinet utilisation in accordance with the Hosting Data Centre Standards. Prepare quotations in alignment with defined standards and Operational Level Agreements (OLAs). Mount servers, storage, and network equipment in cabinets, adhering to current Data Centre standards. Install Data Centre cabling for managed solutions and internal networks, following design documentation and utilising current copper, fibre, and patch panelling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement appropriate remedies. Prepare accurate and timely reports as required. Ensure corrective and repair work complies with current regulations. Key Requirements Experience working in an operational Data Centre environment, including rack elevation design and handling server, storage, and network hardware. Skilled in the installation of network cross-connects and cabinet patching using copper and fibre cabling. Proficient in troubleshooting and resolving faults in live customer hosting solutions. Strong understanding of the mechanical and electrical configurations within a Data Centre. Salary & Benefits Up to £60,000 Working on a Continental Day s & Night s Shift pattern 23 days annual leave entitlement Company pension Internal progression Additional training Posted by Luke Clark