Assistant Visitor Experience Manager Salary: £28,000 - £29,000 per annum depending on experience. Contract Type: Permanent, Full-time Hours: A minimum of 37.5 hours per week (exclusive of breaks), Wednesday to Sunday. You will be required to work occasional shifts outside your normal working pattern to meet operational needs and visitor expectations. Reasonable notice will be provided wherever possible, and time off in lieu (TOIL) will be given. The Role: We are looking for an experienced and dynamic Assistant Visitor Experience Manager to lead our House based Visitor Experience team at Waddesdon Manor, Buckinghamshire. At Waddesdon Manor, our values are rooted in Concordia, Integritas and Industria; working together, acting with integrity, and taking pride in what we do. We value collaboration, respect and a shared commitment to achieving the best for Waddesdon Manor, our visitors, colleagues and the collections in our care. We act with honesty, openness and professionalism, taking responsibility for our decisions and treating others fairly. We are ambitious and purposeful in our work, bringing energy, care and commitment to everything we do, while continually looking for ways to learn, improve and make a positive contribution. Whatever our role, we are united by a belief that our individual contribution matters and that, by working together, we can help Waddesdon thrive. Our mission is to create meaningful work and ensure our team reflects the diversity of the visitors we serve and the communities we support. We are committed to providing an environment free from discrimination and every team member feels valued, respected and has a true sense of belonging. What you will do: You will act as the duty manager for the House, acting as the main point of contact for and lead operational presence in the area, managing, motivating and supporting a large team of Visitor Experience staff and volunteers. You will be heavily embedded in the daily operation, ensuring consistency of access, presentation and service, embedding the needs and expectations of visitors at the heart of the operation. You will lead and implement visitor facing accessibility initiatives, promoting a culture of accessibility for all visitors throughout the House. You will play an active part in Waddesdon's Access Committee, be responsible for the completion of access audit recommendations and devise a strategy for ensuring access and inclusion form an integral part of House based operational projects. Working Wednesday to Sunday throughout the year, you will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource. Although this role has some office based responsibilities, a large proportion of the time is spent on the floor, supporting the team and developing relationships with volunteers. The distribution of the role is 50% office based work, 50% on the ground in the house. Key responsibilities include but are not limited to: Daily Management of the House Visitor Operation Provide motivational line management for House based staff and volunteer teams, acting as a friendly and approachable point of contact Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Implement staffing plans to ensure all aspects of the visitor operation are sufficiently resourced using the Planday and MyVolunteering rota systems. Identify and resolve shortages in good time. Create daily operational rotas for staff and volunteer house teams, with an awareness of individual operational and personal requirements Proactively managing House staff team performance, maximizing resource and efficiently using staffing budget. Offer support and coaching to the team where required to help with performance and development, encouraging staff to find solutions and develop their problem solving skills Conduct daily briefings for staff and volunteer teams, ensuring consistent operational and experiential messaging Alongside the Visitor Experience Manager, recruit talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Play an active part of the recruitment and induction of new volunteer House Hosts. Build strong positive relationships and manage retention of volunteers. Receive and act on volunteer feedback, where required Lead on ensuring that all of the House visitor route is open on time, and be responsible for proactively ensuring consistently high standard of presentation. Establish what a high standard of presentation looks like and ensure the team understand this fully. Pro-actively identify issues with presentation and work to find a solution and implement it within an agreed time frame Liaising with security, lead on ensuring the closing and lock up procedures are completed to the requisite standard daily, with all keys returned and external alarms set Act as the lead Fire Warden for the House during opening hours. When you are required to leave the building, actively ensure cover is available Proactively troubleshoot any issues or problems in the visitor operation as they arise, liaising with other departments where necessary Act as a escalation point for staff and volunteers to escalate issues and confidently respond to any in-person visitor feedback or complaints, resolving any issues raised Lead on developing volunteer and staff collection resources and training and encourage ongoing learning and engagement with the collection Be responsible for the operational delivery of all house-based tours Working with the VEM to enhance the existing visitor engagement programme Train as a tour guide for all tours to be able to step in if a scheduling issue occurs. Feed into the tour development process when required by the VEM Managing Access and Risk Working closely with the Community Engagement Programme Manager, develop and deliver visitor facing access initiatives throughout the House visitor journey Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility, striving to become a recognized center of excellence Ensure that all existing access provisions are adequately maintained and available, whilst developing and broadening access initiatives Play an active part in the Access Committee Working closely with the Health and Safety Manager, proactively ensure that all health and safety procedures are consistently adhered throughout the House Be responsible for completing departmental risk assessments and method statements pertinent to the House Delivering Training Play an active part in developing and delivering inspiring induction and training programmes for Visitor Experience House based staff and volunteer teams Alongside the VEM, develop role specific induction and training materials Alongside the VEM, provide regular role specific training for staff and volunteer teams Deliver emergency and evacuation training for Visitor Experience and other teams where appropriate. Develop a programme of training, taking into account all learning styles Carry out feedback survey for training and act on any feedback received, developing the programme towards best practice Other Duties and Responsibilities Act as a First Aider for Waddesdon staff, volunteers and visitors (training will be provided) Act as a Fire Marshall (training provided) Work "front line" at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required (appropriate notice will be given and TOIL will be provided) Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care Complete 'White Hat' training and participate in the rota to cover this role which leads the site in emergency situations. Respond to emergencies as covered by your training. Carry out any other reasonable task as requested by the Head of Visitor Experience or the line manager You will be a great fit if: You're a people person who is skilled in managing front-line teams, enhancing visitor experiences, and ensuring the smooth day-to-day running of busy, public-facing sites. You're a role model for our values and actively encourage others to follow your example. You're a confident communicator and team leader who thrives in fast-paced environments, inspires high performance, and is passionate about making heritage accessible, engaging, and memorable for all audiences. Your areas of knowledge and expertise that matter for this role (used for shortlisting) To help us select candidates for interview, we will be looking for evidence of the following experience and skills within your application: Operational Excellence: Proven experience in an operational supervisory or managerial role in a visitor-facing environment. Hands on operational approach, leading by example . click apply for full job details
Aug 20, 2026
Full time
Assistant Visitor Experience Manager Salary: £28,000 - £29,000 per annum depending on experience. Contract Type: Permanent, Full-time Hours: A minimum of 37.5 hours per week (exclusive of breaks), Wednesday to Sunday. You will be required to work occasional shifts outside your normal working pattern to meet operational needs and visitor expectations. Reasonable notice will be provided wherever possible, and time off in lieu (TOIL) will be given. The Role: We are looking for an experienced and dynamic Assistant Visitor Experience Manager to lead our House based Visitor Experience team at Waddesdon Manor, Buckinghamshire. At Waddesdon Manor, our values are rooted in Concordia, Integritas and Industria; working together, acting with integrity, and taking pride in what we do. We value collaboration, respect and a shared commitment to achieving the best for Waddesdon Manor, our visitors, colleagues and the collections in our care. We act with honesty, openness and professionalism, taking responsibility for our decisions and treating others fairly. We are ambitious and purposeful in our work, bringing energy, care and commitment to everything we do, while continually looking for ways to learn, improve and make a positive contribution. Whatever our role, we are united by a belief that our individual contribution matters and that, by working together, we can help Waddesdon thrive. Our mission is to create meaningful work and ensure our team reflects the diversity of the visitors we serve and the communities we support. We are committed to providing an environment free from discrimination and every team member feels valued, respected and has a true sense of belonging. What you will do: You will act as the duty manager for the House, acting as the main point of contact for and lead operational presence in the area, managing, motivating and supporting a large team of Visitor Experience staff and volunteers. You will be heavily embedded in the daily operation, ensuring consistency of access, presentation and service, embedding the needs and expectations of visitors at the heart of the operation. You will lead and implement visitor facing accessibility initiatives, promoting a culture of accessibility for all visitors throughout the House. You will play an active part in Waddesdon's Access Committee, be responsible for the completion of access audit recommendations and devise a strategy for ensuring access and inclusion form an integral part of House based operational projects. Working Wednesday to Sunday throughout the year, you will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource. Although this role has some office based responsibilities, a large proportion of the time is spent on the floor, supporting the team and developing relationships with volunteers. The distribution of the role is 50% office based work, 50% on the ground in the house. Key responsibilities include but are not limited to: Daily Management of the House Visitor Operation Provide motivational line management for House based staff and volunteer teams, acting as a friendly and approachable point of contact Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Implement staffing plans to ensure all aspects of the visitor operation are sufficiently resourced using the Planday and MyVolunteering rota systems. Identify and resolve shortages in good time. Create daily operational rotas for staff and volunteer house teams, with an awareness of individual operational and personal requirements Proactively managing House staff team performance, maximizing resource and efficiently using staffing budget. Offer support and coaching to the team where required to help with performance and development, encouraging staff to find solutions and develop their problem solving skills Conduct daily briefings for staff and volunteer teams, ensuring consistent operational and experiential messaging Alongside the Visitor Experience Manager, recruit talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Play an active part of the recruitment and induction of new volunteer House Hosts. Build strong positive relationships and manage retention of volunteers. Receive and act on volunteer feedback, where required Lead on ensuring that all of the House visitor route is open on time, and be responsible for proactively ensuring consistently high standard of presentation. Establish what a high standard of presentation looks like and ensure the team understand this fully. Pro-actively identify issues with presentation and work to find a solution and implement it within an agreed time frame Liaising with security, lead on ensuring the closing and lock up procedures are completed to the requisite standard daily, with all keys returned and external alarms set Act as the lead Fire Warden for the House during opening hours. When you are required to leave the building, actively ensure cover is available Proactively troubleshoot any issues or problems in the visitor operation as they arise, liaising with other departments where necessary Act as a escalation point for staff and volunteers to escalate issues and confidently respond to any in-person visitor feedback or complaints, resolving any issues raised Lead on developing volunteer and staff collection resources and training and encourage ongoing learning and engagement with the collection Be responsible for the operational delivery of all house-based tours Working with the VEM to enhance the existing visitor engagement programme Train as a tour guide for all tours to be able to step in if a scheduling issue occurs. Feed into the tour development process when required by the VEM Managing Access and Risk Working closely with the Community Engagement Programme Manager, develop and deliver visitor facing access initiatives throughout the House visitor journey Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility, striving to become a recognized center of excellence Ensure that all existing access provisions are adequately maintained and available, whilst developing and broadening access initiatives Play an active part in the Access Committee Working closely with the Health and Safety Manager, proactively ensure that all health and safety procedures are consistently adhered throughout the House Be responsible for completing departmental risk assessments and method statements pertinent to the House Delivering Training Play an active part in developing and delivering inspiring induction and training programmes for Visitor Experience House based staff and volunteer teams Alongside the VEM, develop role specific induction and training materials Alongside the VEM, provide regular role specific training for staff and volunteer teams Deliver emergency and evacuation training for Visitor Experience and other teams where appropriate. Develop a programme of training, taking into account all learning styles Carry out feedback survey for training and act on any feedback received, developing the programme towards best practice Other Duties and Responsibilities Act as a First Aider for Waddesdon staff, volunteers and visitors (training will be provided) Act as a Fire Marshall (training provided) Work "front line" at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required (appropriate notice will be given and TOIL will be provided) Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care Complete 'White Hat' training and participate in the rota to cover this role which leads the site in emergency situations. Respond to emergencies as covered by your training. Carry out any other reasonable task as requested by the Head of Visitor Experience or the line manager You will be a great fit if: You're a people person who is skilled in managing front-line teams, enhancing visitor experiences, and ensuring the smooth day-to-day running of busy, public-facing sites. You're a role model for our values and actively encourage others to follow your example. You're a confident communicator and team leader who thrives in fast-paced environments, inspires high performance, and is passionate about making heritage accessible, engaging, and memorable for all audiences. Your areas of knowledge and expertise that matter for this role (used for shortlisting) To help us select candidates for interview, we will be looking for evidence of the following experience and skills within your application: Operational Excellence: Proven experience in an operational supervisory or managerial role in a visitor-facing environment. Hands on operational approach, leading by example . click apply for full job details
Assistant Visitor Experience Manager Salary: £28,000 - £29,000 per annum depending on experience. Contract Type: Permanent, Full-time Hours: A minimum of 37.5 hours per week (exclusive of breaks), Wednesday to Sunday. You will be required to work occasional shifts outside your normal working pattern to meet operational needs and visitor expectations. Reasonable notice will be provided wherever possible, and time off in lieu (TOIL) will be given. The Role: We are looking for an experienced and dynamic Assistant Visitor Experience Manager to lead our House based Visitor Experience team at Waddesdon Manor, Buckinghamshire. At Waddesdon Manor, our values are rooted in Concordia, Integritas and Industria; working together, acting with integrity, and taking pride in what we do. We value collaboration, respect and a shared commitment to achieving the best for Waddesdon Manor, our visitors, colleagues and the collections in our care. We act with honesty, openness and professionalism, taking responsibility for our decisions and treating others fairly. We are ambitious and purposeful in our work, bringing energy, care and commitment to everything we do, while continually looking for ways to learn, improve and make a positive contribution. Whatever our role, we are united by a belief that our individual contribution matters and that, by working together, we can help Waddesdon thrive. Our mission is to create meaningful work and ensure our team reflects the diversity of the visitors we serve and the communities we support. We are committed to providing an environment free from discrimination and every team member feels valued, respected and has a true sense of belonging. What you will do: You will act as the duty manager for the House, acting as the main point of contact for and lead operational presence in the area, managing, motivating and supporting a large team of Visitor Experience staff and volunteers. You will be heavily embedded in the daily operation, ensuring consistency of access, presentation and service, embedding the needs and expectations of visitors at the heart of the operation. You will lead and implement visitor facing accessibility initiatives, promoting a culture of accessibility for all visitors throughout the House. You will play an active part in Waddesdon's Access Committee, be responsible for the completion of access audit recommendations and devise a strategy for ensuring access and inclusion form an integral part of House based operational projects. Working Wednesday to Sunday throughout the year, you will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource. Although this role has some office based responsibilities, a large proportion of the time is spent on the floor, supporting the team and developing relationships with volunteers. The distribution of the role is 50% office based work, 50% on the ground in the house. Key responsibilities include but are not limited to: Daily Management of the House Visitor Operation Provide motivational line management for House based staff and volunteer teams, acting as a friendly and approachable point of contact Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Implement staffing plans to ensure all aspects of the visitor operation are sufficiently resourced using the Planday and MyVolunteering rota systems. Identify and resolve shortages in good time. Create daily operational rotas for staff and volunteer house teams, with an awareness of individual operational and personal requirements Proactively managing House staff team performance, maximizing resource and efficiently using staffing budget. Offer support and coaching to the team where required to help with performance and development, encouraging staff to find solutions and develop their problem solving skills Conduct daily briefings for staff and volunteer teams, ensuring consistent operational and experiential messaging Alongside the Visitor Experience Manager, recruit talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Play an active part of the recruitment and induction of new volunteer House Hosts. Build strong positive relationships and manage retention of volunteers. Receive and act on volunteer feedback, where required Lead on ensuring that all of the House visitor route is open on time, and be responsible for proactively ensuring consistently high standard of presentation. Establish what a high standard of presentation looks like and ensure the team understand this fully. Pro-actively identify issues with presentation and work to find a solution and implement it within an agreed time frame Liaising with security, lead on ensuring the closing and lock up procedures are completed to the requisite standard daily, with all keys returned and external alarms set Act as the lead Fire Warden for the House during opening hours. When you are required to leave the building, actively ensure cover is available Proactively troubleshoot any issues or problems in the visitor operation as they arise, liaising with other departments where necessary Act as a escalation point for staff and volunteers to escalate issues and confidently respond to any in-person visitor feedback or complaints, resolving any issues raised Lead on developing volunteer and staff collection resources and training and encourage ongoing learning and engagement with the collection Be responsible for the operational delivery of all house-based tours Working with the VEM to enhance the existing visitor engagement programme Train as a tour guide for all tours to be able to step in if a scheduling issue occurs. Feed into the tour development process when required by the VEM Managing Access and Risk Working closely with the Community Engagement Programme Manager, develop and deliver visitor facing access initiatives throughout the House visitor journey Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility, striving to become a recognized center of excellence Ensure that all existing access provisions are adequately maintained and available, whilst developing and broadening access initiatives Play an active part in the Access Committee Working closely with the Health and Safety Manager, proactively ensure that all health and safety procedures are consistently adhered throughout the House Be responsible for completing departmental risk assessments and method statements pertinent to the House Delivering Training Play an active part in developing and delivering inspiring induction and training programmes for Visitor Experience House based staff and volunteer teams Alongside the VEM, develop role specific induction and training materials Alongside the VEM, provide regular role specific training for staff and volunteer teams Deliver emergency and evacuation training for Visitor Experience and other teams where appropriate. Develop a programme of training, taking into account all learning styles Carry out feedback survey for training and act on any feedback received, developing the programme towards best practice Other Duties and Responsibilities Act as a First Aider for Waddesdon staff, volunteers and visitors (training will be provided) Act as a Fire Marshall (training provided) Work "front line" at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required (appropriate notice will be given and TOIL will be provided) Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care Complete 'White Hat' training and participate in the rota to cover this role which leads the site in emergency situations. Respond to emergencies as covered by your training. Carry out any other reasonable task as requested by the Head of Visitor Experience or the line manager You will be a great fit if: You're a people person who is skilled in managing front-line teams, enhancing visitor experiences, and ensuring the smooth day-to-day running of busy, public-facing sites. You're a role model for our values and actively encourage others to follow your example. You're a confident communicator and team leader who thrives in fast-paced environments, inspires high performance, and is passionate about making heritage accessible, engaging, and memorable for all audiences. Your areas of knowledge and expertise that matter for this role (used for shortlisting) To help us select candidates for interview, we will be looking for evidence of the following experience and skills within your application: Operational Excellence: Proven experience in an operational supervisory or managerial role in a visitor-facing environment. Hands on operational approach, leading by example . click apply for full job details
Aug 20, 2026
Full time
Assistant Visitor Experience Manager Salary: £28,000 - £29,000 per annum depending on experience. Contract Type: Permanent, Full-time Hours: A minimum of 37.5 hours per week (exclusive of breaks), Wednesday to Sunday. You will be required to work occasional shifts outside your normal working pattern to meet operational needs and visitor expectations. Reasonable notice will be provided wherever possible, and time off in lieu (TOIL) will be given. The Role: We are looking for an experienced and dynamic Assistant Visitor Experience Manager to lead our House based Visitor Experience team at Waddesdon Manor, Buckinghamshire. At Waddesdon Manor, our values are rooted in Concordia, Integritas and Industria; working together, acting with integrity, and taking pride in what we do. We value collaboration, respect and a shared commitment to achieving the best for Waddesdon Manor, our visitors, colleagues and the collections in our care. We act with honesty, openness and professionalism, taking responsibility for our decisions and treating others fairly. We are ambitious and purposeful in our work, bringing energy, care and commitment to everything we do, while continually looking for ways to learn, improve and make a positive contribution. Whatever our role, we are united by a belief that our individual contribution matters and that, by working together, we can help Waddesdon thrive. Our mission is to create meaningful work and ensure our team reflects the diversity of the visitors we serve and the communities we support. We are committed to providing an environment free from discrimination and every team member feels valued, respected and has a true sense of belonging. What you will do: You will act as the duty manager for the House, acting as the main point of contact for and lead operational presence in the area, managing, motivating and supporting a large team of Visitor Experience staff and volunteers. You will be heavily embedded in the daily operation, ensuring consistency of access, presentation and service, embedding the needs and expectations of visitors at the heart of the operation. You will lead and implement visitor facing accessibility initiatives, promoting a culture of accessibility for all visitors throughout the House. You will play an active part in Waddesdon's Access Committee, be responsible for the completion of access audit recommendations and devise a strategy for ensuring access and inclusion form an integral part of House based operational projects. Working Wednesday to Sunday throughout the year, you will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource. Although this role has some office based responsibilities, a large proportion of the time is spent on the floor, supporting the team and developing relationships with volunteers. The distribution of the role is 50% office based work, 50% on the ground in the house. Key responsibilities include but are not limited to: Daily Management of the House Visitor Operation Provide motivational line management for House based staff and volunteer teams, acting as a friendly and approachable point of contact Motivate teams to be inspired by, engage with, and safely manage historic surroundings - demonstrating a particular interest in the house, its history and collections Implement staffing plans to ensure all aspects of the visitor operation are sufficiently resourced using the Planday and MyVolunteering rota systems. Identify and resolve shortages in good time. Create daily operational rotas for staff and volunteer house teams, with an awareness of individual operational and personal requirements Proactively managing House staff team performance, maximizing resource and efficiently using staffing budget. Offer support and coaching to the team where required to help with performance and development, encouraging staff to find solutions and develop their problem solving skills Conduct daily briefings for staff and volunteer teams, ensuring consistent operational and experiential messaging Alongside the Visitor Experience Manager, recruit talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews Play an active part of the recruitment and induction of new volunteer House Hosts. Build strong positive relationships and manage retention of volunteers. Receive and act on volunteer feedback, where required Lead on ensuring that all of the House visitor route is open on time, and be responsible for proactively ensuring consistently high standard of presentation. Establish what a high standard of presentation looks like and ensure the team understand this fully. Pro-actively identify issues with presentation and work to find a solution and implement it within an agreed time frame Liaising with security, lead on ensuring the closing and lock up procedures are completed to the requisite standard daily, with all keys returned and external alarms set Act as the lead Fire Warden for the House during opening hours. When you are required to leave the building, actively ensure cover is available Proactively troubleshoot any issues or problems in the visitor operation as they arise, liaising with other departments where necessary Act as a escalation point for staff and volunteers to escalate issues and confidently respond to any in-person visitor feedback or complaints, resolving any issues raised Lead on developing volunteer and staff collection resources and training and encourage ongoing learning and engagement with the collection Be responsible for the operational delivery of all house-based tours Working with the VEM to enhance the existing visitor engagement programme Train as a tour guide for all tours to be able to step in if a scheduling issue occurs. Feed into the tour development process when required by the VEM Managing Access and Risk Working closely with the Community Engagement Programme Manager, develop and deliver visitor facing access initiatives throughout the House visitor journey Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility, striving to become a recognized center of excellence Ensure that all existing access provisions are adequately maintained and available, whilst developing and broadening access initiatives Play an active part in the Access Committee Working closely with the Health and Safety Manager, proactively ensure that all health and safety procedures are consistently adhered throughout the House Be responsible for completing departmental risk assessments and method statements pertinent to the House Delivering Training Play an active part in developing and delivering inspiring induction and training programmes for Visitor Experience House based staff and volunteer teams Alongside the VEM, develop role specific induction and training materials Alongside the VEM, provide regular role specific training for staff and volunteer teams Deliver emergency and evacuation training for Visitor Experience and other teams where appropriate. Develop a programme of training, taking into account all learning styles Carry out feedback survey for training and act on any feedback received, developing the programme towards best practice Other Duties and Responsibilities Act as a First Aider for Waddesdon staff, volunteers and visitors (training will be provided) Act as a Fire Marshall (training provided) Work "front line" at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required (appropriate notice will be given and TOIL will be provided) Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care Complete 'White Hat' training and participate in the rota to cover this role which leads the site in emergency situations. Respond to emergencies as covered by your training. Carry out any other reasonable task as requested by the Head of Visitor Experience or the line manager You will be a great fit if: You're a people person who is skilled in managing front-line teams, enhancing visitor experiences, and ensuring the smooth day-to-day running of busy, public-facing sites. You're a role model for our values and actively encourage others to follow your example. You're a confident communicator and team leader who thrives in fast-paced environments, inspires high performance, and is passionate about making heritage accessible, engaging, and memorable for all audiences. Your areas of knowledge and expertise that matter for this role (used for shortlisting) To help us select candidates for interview, we will be looking for evidence of the following experience and skills within your application: Operational Excellence: Proven experience in an operational supervisory or managerial role in a visitor-facing environment. Hands on operational approach, leading by example . click apply for full job details
Project Engineering lead Luton | Hybrid (4 Days Onsite) 12-Month Contract - Up to £77 p/h Inside IR35 SC Clearance Required Are you an experienced Security Cleared Project Engineering lead/Engineering Work Package Manager looking to play a key role on cutting-edge defence programmes? Synergize Consulting is supporting a leading Defence & Security Prime in the recruitment of several Engineering Work Package Managers to join a high-performing Integrated Project Team delivering complex mission-critical engineering solutions. This is an excellent opportunity to work on advanced aerospace systems, leading multi-disciplinary engineering teams through the full project life cycle, from concept and design through to integration and delivery. The Role Working within an Integrated Project Team (IPT), you will take ownership of engineering work packages, ensuring delivery of compliant, high-quality technical solutions that meet customer, contractual, regulatory and business requirements. You'll be responsible for balancing technical performance, cost and schedule while providing leadership across multiple engineering disciplines to ensure successful project delivery. Key Responsibilities Lead the planning and delivery of engineering work packages across multi-disciplinary teams Develop and manage engineering plans, schedules and Work Breakdown Structures (WBS) Coordinate engineering activities to ensure delivery against programme milestones Monitor technical progress, budgets, risks and project performance Establish and track engineering KPIs to drive continuous improvement Manage engineering risks and implement mitigation strategies Ensure engineering solutions comply with customer, regulatory and company standards Oversee configuration control and engineering change management Work closely with Project Managers, Engineering Leads, customers and suppliers Support engineering delivery throughout the full systems engineering life cycle We're keen to hear from candidates with experience in some or all of the following: Engineering Work Package Management Systems Engineering or Complex Engineering Delivery Aerospace, Defence or other highly regulated industries Work Breakdown Structures (WBS) Project planning and scheduling Budget and cost management Engineering governance and technical assurance Risk and issue management
Aug 20, 2026
Contractor
Project Engineering lead Luton | Hybrid (4 Days Onsite) 12-Month Contract - Up to £77 p/h Inside IR35 SC Clearance Required Are you an experienced Security Cleared Project Engineering lead/Engineering Work Package Manager looking to play a key role on cutting-edge defence programmes? Synergize Consulting is supporting a leading Defence & Security Prime in the recruitment of several Engineering Work Package Managers to join a high-performing Integrated Project Team delivering complex mission-critical engineering solutions. This is an excellent opportunity to work on advanced aerospace systems, leading multi-disciplinary engineering teams through the full project life cycle, from concept and design through to integration and delivery. The Role Working within an Integrated Project Team (IPT), you will take ownership of engineering work packages, ensuring delivery of compliant, high-quality technical solutions that meet customer, contractual, regulatory and business requirements. You'll be responsible for balancing technical performance, cost and schedule while providing leadership across multiple engineering disciplines to ensure successful project delivery. Key Responsibilities Lead the planning and delivery of engineering work packages across multi-disciplinary teams Develop and manage engineering plans, schedules and Work Breakdown Structures (WBS) Coordinate engineering activities to ensure delivery against programme milestones Monitor technical progress, budgets, risks and project performance Establish and track engineering KPIs to drive continuous improvement Manage engineering risks and implement mitigation strategies Ensure engineering solutions comply with customer, regulatory and company standards Oversee configuration control and engineering change management Work closely with Project Managers, Engineering Leads, customers and suppliers Support engineering delivery throughout the full systems engineering life cycle We're keen to hear from candidates with experience in some or all of the following: Engineering Work Package Management Systems Engineering or Complex Engineering Delivery Aerospace, Defence or other highly regulated industries Work Breakdown Structures (WBS) Project planning and scheduling Budget and cost management Engineering governance and technical assurance Risk and issue management
Your new company Working for this organisation means becoming part of a firm that successfully blends traditional values with a modern, supportive approach. With a strong reputation across Suffolk and Norfolk, the team takes pride in building lasting relationships with clients and providing a friendly, collaborative workplace where people are encouraged to develop and thrive. We're pleased to be exclusively recruiting this role for them as one of their longest service members of staff has retired.Your new role The Office Manager/Coordinator will be the central organiser for the group. As such, you will be supporting the marketing, accounts, HR and legal teams, handling operational, client services and administrative duties. Duties include but not limited to: Insurance administration Liaise with people across the firm, from accountants through to external IT & HR providers. Professional accreditation coordination and administration. 1st point of contact for IT queries and issues. File management and maintenance. HR management/administration. Supporting with PR and marketing. Accounts and credit control administration What you'll need to succeed Our ideal candidate will have Professional admin experience including handling documents, scheduling, and supporting senior leadership. Experience managing files & legal documents; organising, tracking, and maintaining accurate records. Client-facing experience. Confidence when working at pace. Experience supporting multiple stakeholders or teams. Document preparation skills, drafting correspondence, formatting legal documents, and preparing bundles or reports. IT proficiency, especially with case management systems, document management tools, and Microsoft Office. Brilliant attention to detail. What you'll get in return You'll be joining a respected local employer that genuinely values excellent service, clear communication and helping both clients and colleagues feel supported every step of the way. Working hours - Monday to Friday 9-5 100% Ipswich office-based Salary around £30000 - £35000 25 days holiday plus 8 bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 20, 2026
Full time
Your new company Working for this organisation means becoming part of a firm that successfully blends traditional values with a modern, supportive approach. With a strong reputation across Suffolk and Norfolk, the team takes pride in building lasting relationships with clients and providing a friendly, collaborative workplace where people are encouraged to develop and thrive. We're pleased to be exclusively recruiting this role for them as one of their longest service members of staff has retired.Your new role The Office Manager/Coordinator will be the central organiser for the group. As such, you will be supporting the marketing, accounts, HR and legal teams, handling operational, client services and administrative duties. Duties include but not limited to: Insurance administration Liaise with people across the firm, from accountants through to external IT & HR providers. Professional accreditation coordination and administration. 1st point of contact for IT queries and issues. File management and maintenance. HR management/administration. Supporting with PR and marketing. Accounts and credit control administration What you'll need to succeed Our ideal candidate will have Professional admin experience including handling documents, scheduling, and supporting senior leadership. Experience managing files & legal documents; organising, tracking, and maintaining accurate records. Client-facing experience. Confidence when working at pace. Experience supporting multiple stakeholders or teams. Document preparation skills, drafting correspondence, formatting legal documents, and preparing bundles or reports. IT proficiency, especially with case management systems, document management tools, and Microsoft Office. Brilliant attention to detail. What you'll get in return You'll be joining a respected local employer that genuinely values excellent service, clear communication and helping both clients and colleagues feel supported every step of the way. Working hours - Monday to Friday 9-5 100% Ipswich office-based Salary around £30000 - £35000 25 days holiday plus 8 bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Live Bingo Assistant Manager Location: Nottingham Studios (with occasional club visits as required) Salary: Up to £35,000 per annum Contract: Full Time (40 hours) Join the Buzz Bingo Team At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you. The Role Reporting to the Customer Operations Manager - Live Bingo , you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard. You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players. What You'll Get in Return Company performance annual bonus 5 weeks annual leave plus public holidays Holiday Buy Scheme 50% discount on bingo, food and soft drinks healthcare support for you and your family Thrive mental wellbeing app Buzz Learning and apprenticeship opportunities Employee recognition programme Refer a Friend Scheme Life Assurance and Pension Scheme Access to Mental Health Advocates What You'll Be Doing Leading, coaching and developing a team of Live Hosts and Chat Hosts. Supporting recruitment, onboarding and performance management. Delivering engaging Live Bingo sessions and outstanding customer experiences. Managing social media activity, promotions and customer engagement initiatives. Overseeing day-to-day operations, scheduling and reporting. Monitoring performance, driving continuous improvement and achieving KPIs. Supporting payroll, operational costs and accurate customer payouts. Ensuring compliance with gaming regulations, safer gambling and company policies. Deputising for the Customer Operations Manager when required. What We're Looking For Experience leading or coaching customer-facing teams. Strong people development and communication skills. Excellent organisational and problem-solving abilities. Ability to work in a fast-paced environment and prioritise effectively. A passion for customer experience, entertainment and team success. Experience in customer engagement, live operations, hospitality, retail or a similar environment. Knowledge of gaming compliance and safer gambling is desirable but not essential. Ready to bring the Buzz Bingo community to life? Apply today and be part of something special.
Aug 20, 2026
Full time
Live Bingo Assistant Manager Location: Nottingham Studios (with occasional club visits as required) Salary: Up to £35,000 per annum Contract: Full Time (40 hours) Join the Buzz Bingo Team At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you. The Role Reporting to the Customer Operations Manager - Live Bingo , you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard. You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players. What You'll Get in Return Company performance annual bonus 5 weeks annual leave plus public holidays Holiday Buy Scheme 50% discount on bingo, food and soft drinks healthcare support for you and your family Thrive mental wellbeing app Buzz Learning and apprenticeship opportunities Employee recognition programme Refer a Friend Scheme Life Assurance and Pension Scheme Access to Mental Health Advocates What You'll Be Doing Leading, coaching and developing a team of Live Hosts and Chat Hosts. Supporting recruitment, onboarding and performance management. Delivering engaging Live Bingo sessions and outstanding customer experiences. Managing social media activity, promotions and customer engagement initiatives. Overseeing day-to-day operations, scheduling and reporting. Monitoring performance, driving continuous improvement and achieving KPIs. Supporting payroll, operational costs and accurate customer payouts. Ensuring compliance with gaming regulations, safer gambling and company policies. Deputising for the Customer Operations Manager when required. What We're Looking For Experience leading or coaching customer-facing teams. Strong people development and communication skills. Excellent organisational and problem-solving abilities. Ability to work in a fast-paced environment and prioritise effectively. A passion for customer experience, entertainment and team success. Experience in customer engagement, live operations, hospitality, retail or a similar environment. Knowledge of gaming compliance and safer gambling is desirable but not essential. Ready to bring the Buzz Bingo community to life? Apply today and be part of something special.
ITS Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide outstanding customer service to both external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met and any penalties avoided. Ensure timely and accurate transfer of information and updates between Ricoh and the clients call logging systems /email, maintaining high levels of data integrity. Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies. Adherence to client specific policies such as escalation procedures. Ensure the accurate management of Stock Management within the respective systems To provide the Service Delivery Manager and field based teams with communication of the accounts activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently. To promote company initiatives as requested, in order to enhance customer satisfaction and Company performance. The ITS Customer Service Advisor will ideally have Good telephone manner, Excellent customer handling skills, Written communication skills to enable effective communication with internal and external contacts, Knowledge of relevant systems and procedures, Basic understanding of the Ricoh and non Ricoh product ranges, Commercial awareness of the Companies customer base, Good geographical knowledge, Negotiation skills, Problem solving skills.
Aug 20, 2026
Contractor
ITS Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide outstanding customer service to both external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met and any penalties avoided. Ensure timely and accurate transfer of information and updates between Ricoh and the clients call logging systems /email, maintaining high levels of data integrity. Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies. Adherence to client specific policies such as escalation procedures. Ensure the accurate management of Stock Management within the respective systems To provide the Service Delivery Manager and field based teams with communication of the accounts activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently. To promote company initiatives as requested, in order to enhance customer satisfaction and Company performance. The ITS Customer Service Advisor will ideally have Good telephone manner, Excellent customer handling skills, Written communication skills to enable effective communication with internal and external contacts, Knowledge of relevant systems and procedures, Basic understanding of the Ricoh and non Ricoh product ranges, Commercial awareness of the Companies customer base, Good geographical knowledge, Negotiation skills, Problem solving skills.
An exciting opportunity has arisen for a dynamic and results-driven Head of Service Operations to lead a national on-site service division within a fast-paced engineering environment. This senior leadership role is responsible for the strategic direction, operational performance, and commercial success of a UK-wide mobile service operation. You will lead service delivery across field engineering, shutdown support, project execution and customer service, ensuring work is delivered safely, efficiently, profitably and to the highest possible standard. As a key member of the senior leadership team, you will play a central role in driving operational excellence, developing people, supporting business growth and enhancing customer satisfaction. Role: Head of Services & Operations Salary: £65,000 per annum + benefits + bonus Location: M62 Corridor (multi site ownership) Key responsibilities of Head of Service & Operations Develop and implement the strategic vision for the service operations division in line with business growth objectives. Lead all aspects of mobile service operations, ensuring safe, effective and profitable delivery of customer contracts. Manage field service engineers, project engineers and third-party contractors. Oversee national scheduling, resource planning and mobilisation. Support planned maintenance, emergency response, shutdown support and project delivery. Drive operational excellence through continuous improvement, standardisation and innovation. Deliver agreed revenue, margin and profitability targets. Monitor financial performance, labour utilisation and operational costs. Support pricing strategy, contract negotiations and major customer tenders. Act as senior operational contact for key national accounts. Build strong relationships with customers, suppliers and industry partners. Champion health, safety, quality and compliance across all service activities. Lead, coach and develop a high-performing team. Support technical problem solving and engineering best practice. Introduce dashboards, KPIs, SOPs and improvement initiatives to enhance performance. Key Requirements of Head of Service & Operations Significant senior management experience within industrial services, hydraulics, fluid power or engineering. Proven leadership of national service operations. Experience managing large engineering teams. Strong commercial and financial management capability. Experience delivering operational transformation and continuous improvement. Strong customer relationship management at a strategic level. Excellent understanding of engineering service delivery. Skills and attributes for the Head of Service & Operations Commercially driven with a customer-first mindset Results focused with strong personal accountability. Strong ethical standards. Passionate about developing people. Committed to operational excellence Please apply online or contact Sandeep Dhillon for a confidential conversation. Technical Network recruits Engineers and Managers across automotive, aerospace, electrical/electronic, technology, energy, engineering, and manufacturing
Aug 20, 2026
Full time
An exciting opportunity has arisen for a dynamic and results-driven Head of Service Operations to lead a national on-site service division within a fast-paced engineering environment. This senior leadership role is responsible for the strategic direction, operational performance, and commercial success of a UK-wide mobile service operation. You will lead service delivery across field engineering, shutdown support, project execution and customer service, ensuring work is delivered safely, efficiently, profitably and to the highest possible standard. As a key member of the senior leadership team, you will play a central role in driving operational excellence, developing people, supporting business growth and enhancing customer satisfaction. Role: Head of Services & Operations Salary: £65,000 per annum + benefits + bonus Location: M62 Corridor (multi site ownership) Key responsibilities of Head of Service & Operations Develop and implement the strategic vision for the service operations division in line with business growth objectives. Lead all aspects of mobile service operations, ensuring safe, effective and profitable delivery of customer contracts. Manage field service engineers, project engineers and third-party contractors. Oversee national scheduling, resource planning and mobilisation. Support planned maintenance, emergency response, shutdown support and project delivery. Drive operational excellence through continuous improvement, standardisation and innovation. Deliver agreed revenue, margin and profitability targets. Monitor financial performance, labour utilisation and operational costs. Support pricing strategy, contract negotiations and major customer tenders. Act as senior operational contact for key national accounts. Build strong relationships with customers, suppliers and industry partners. Champion health, safety, quality and compliance across all service activities. Lead, coach and develop a high-performing team. Support technical problem solving and engineering best practice. Introduce dashboards, KPIs, SOPs and improvement initiatives to enhance performance. Key Requirements of Head of Service & Operations Significant senior management experience within industrial services, hydraulics, fluid power or engineering. Proven leadership of national service operations. Experience managing large engineering teams. Strong commercial and financial management capability. Experience delivering operational transformation and continuous improvement. Strong customer relationship management at a strategic level. Excellent understanding of engineering service delivery. Skills and attributes for the Head of Service & Operations Commercially driven with a customer-first mindset Results focused with strong personal accountability. Strong ethical standards. Passionate about developing people. Committed to operational excellence Please apply online or contact Sandeep Dhillon for a confidential conversation. Technical Network recruits Engineers and Managers across automotive, aerospace, electrical/electronic, technology, energy, engineering, and manufacturing
We are excited to be recruiting for a talented and passionate General Manager to join a fantastic high-end restaurant in the heart of London. If you have at least 2 years of General Management and experience in a similar setting as well as a background in fine dining, we would welcome you to apply! Salary: £60K to £70K (DOE) Location: near Covent Garden Type: Full-time permanent Duties and responsibilities Overseeing the day-to-day restaurant operations, including maintaining high quality service standards and product delivery, staffing, reservations, and coordination between the kitchen and front-of-house teams. Leading the FOH team and overseeing its operations Staff scheduling and rota management Training and development support and identifying necessary requirements Working closely with the owners to ensure thriving of the business in all operational areas of the business. Monitoring financial performance, managing budgets, controlling costs, and contributing to strategies that drive revenue and customer loyalty. Ensuring compliance with health and safety regulations Working closely with ownership to implement the restaurant s vision and brand standards. Skills & Experience 2 years minimum in a GM role Previous experience working in independent restaurants not just chains Confident, approachable and with strong leadership skills Positive, proactive and team-oriented Professional and able to build genuine guest rapport Strong knowledge in all financial aspects of the business including budgets and forecasting Able to identify improvements and drive revenue If you have the required experience and feel this could be the next perfect step for you, then apply today
Aug 20, 2026
Full time
We are excited to be recruiting for a talented and passionate General Manager to join a fantastic high-end restaurant in the heart of London. If you have at least 2 years of General Management and experience in a similar setting as well as a background in fine dining, we would welcome you to apply! Salary: £60K to £70K (DOE) Location: near Covent Garden Type: Full-time permanent Duties and responsibilities Overseeing the day-to-day restaurant operations, including maintaining high quality service standards and product delivery, staffing, reservations, and coordination between the kitchen and front-of-house teams. Leading the FOH team and overseeing its operations Staff scheduling and rota management Training and development support and identifying necessary requirements Working closely with the owners to ensure thriving of the business in all operational areas of the business. Monitoring financial performance, managing budgets, controlling costs, and contributing to strategies that drive revenue and customer loyalty. Ensuring compliance with health and safety regulations Working closely with ownership to implement the restaurant s vision and brand standards. Skills & Experience 2 years minimum in a GM role Previous experience working in independent restaurants not just chains Confident, approachable and with strong leadership skills Positive, proactive and team-oriented Professional and able to build genuine guest rapport Strong knowledge in all financial aspects of the business including budgets and forecasting Able to identify improvements and drive revenue If you have the required experience and feel this could be the next perfect step for you, then apply today
Operations Manager Job Type: Permanent Location: Kingsteignton, TQ12 Salary: £30,000 per annum Working Hours: Monday to Friday, 8:30am to 5:00pm (flexibility required to cover phones) Join a professional and friendly local company with a strong reputation for service delivery in the hot tub industry. We are seeking an Operations Manager to oversee our installation teams, manage service work scheduling, and ensure excellence in stock control and customer service. Day-to-Day of the Role: Manage and lead installation teams, ensuring efficient scheduling and high-quality service delivery. Oversee stock control processes and ensure compliance with health and safety regulations. Coordinate service work and installations, including site visits across the country. Maintain a strong focus on customer service, resolving issues promptly and maintaining high satisfaction levels. Work closely with directors to relieve day-to-day operational responsibilities and contribute to strategic planning. Required Skills & Qualifications: Understanding of building/construction practices. Knowledge of health & safety compliance. Proven project management skills. Experience in stock control management. Strong leadership and team motivation skills. Excellent customer service and time management abilities. A proactive, results-driven approach with a commitment to quality. Ability to solve problems effectively and handle issues as they arise. Benefits: Permanent position within an established local business. Bonus scheme. Professional and friendly working environment. Opportunity to lead and develop teams. Responsibility across multiple operational areas. 28 days annual leave including bank holidays. Company Highlights: Strong company reputation for customer service and quality. Varied role with responsibilities in operations, installations, customer service, and stock control. Office and workshop facilities based in Kingsteignton. If you are interested please contact George From Reed Recruitment Devon and Cornwall or apply now.
Aug 19, 2026
Full time
Operations Manager Job Type: Permanent Location: Kingsteignton, TQ12 Salary: £30,000 per annum Working Hours: Monday to Friday, 8:30am to 5:00pm (flexibility required to cover phones) Join a professional and friendly local company with a strong reputation for service delivery in the hot tub industry. We are seeking an Operations Manager to oversee our installation teams, manage service work scheduling, and ensure excellence in stock control and customer service. Day-to-Day of the Role: Manage and lead installation teams, ensuring efficient scheduling and high-quality service delivery. Oversee stock control processes and ensure compliance with health and safety regulations. Coordinate service work and installations, including site visits across the country. Maintain a strong focus on customer service, resolving issues promptly and maintaining high satisfaction levels. Work closely with directors to relieve day-to-day operational responsibilities and contribute to strategic planning. Required Skills & Qualifications: Understanding of building/construction practices. Knowledge of health & safety compliance. Proven project management skills. Experience in stock control management. Strong leadership and team motivation skills. Excellent customer service and time management abilities. A proactive, results-driven approach with a commitment to quality. Ability to solve problems effectively and handle issues as they arise. Benefits: Permanent position within an established local business. Bonus scheme. Professional and friendly working environment. Opportunity to lead and develop teams. Responsibility across multiple operational areas. 28 days annual leave including bank holidays. Company Highlights: Strong company reputation for customer service and quality. Varied role with responsibilities in operations, installations, customer service, and stock control. Office and workshop facilities based in Kingsteignton. If you are interested please contact George From Reed Recruitment Devon and Cornwall or apply now.
Hays Specialist Recruitment Limited
Swansea, West Glamorgan
Your new company Our client is a globally recognised organisation, with a strong commitment to safety, sustainability and operational excellence. Due to continued business requirements, they are seeking an experienced and highly professional Personal Assistant to provide dedicated support to the UK Operations Manager and contribute to the smooth and efficient running of the UK business.Your new role As Personal Assistant, you will provide comprehensive executive and administrative support to the UK Operations Manager, acting as a trusted partner in managing day-to-day business activities. This is a varied and fast-paced role requiring exceptional organisational skills, discretion and professionalism.Key duties will include: Providing proactive executive support, including diary management, correspondence and scheduling. Coordinating domestic and international travel arrangements, including flights, accommodation, transport, visas and travel documentation. Organising meetings, leadership events and conferences, ensuring all logistics are effectively managed. Acting as the main point of contact for executive visitors, customers and senior stakeholders. Maintaining highly confidential business, employee and corporate information. Processing invoices, expenses, supplier payments and other financial transactions in line with company controls. Administering company credit card processes and maintaining accurate financial records. Supporting corporate governance activities, including liaison with legal and corporate teams to ensure statutory and legal requirements are met. Coordinating employee recognition initiatives, educational awards, community donations and engagement activities. Liaising with insurers, legal representatives, corporate functions and external stakeholders regarding documentation and administrative requirements. Producing reports, presentations, correspondence and business documentation using Microsoft Office applications. Identifying opportunities to improve administrative processes and supporting special projects as required. What you'll need to succeed The successful candidate will be an experienced Personal Assistant with a proven background supporting senior leaders within a large corporate or multinational environment.You will also demonstrate: Level 3 PA Qualification, Business Studies Diploma or equivalent. Previous experience working as a Personal Assistant within a large multinational organisation. Strong emotional intelligence and the ability to build effective relationships with stakeholders at all levels. Excellent written and verbal communication skills. Experience managing complex travel arrangements and executive schedules. Financial administration experience, including expenses, invoices and payment processing. Strong Microsoft Office skills. Excellent minute-taking and reporting abilities. Exceptional planning, prioritisation and organisational skills. High levels of integrity and discretion when handling confidential information. Ability to work independently, exercise professional judgement and manage competing priorities. Strong attention to detail and problem-solving skills. Knowledge of SAP systems would be advantageous. Resilience, adaptability and the ability to perform effectively under pressure and tight deadlines. Due to the nature of the role, regular on-site attendance is required, with minimal homework working available.What you'll get in return Competitive salary and benefits package. Opportunity to work within a global organisation. A varied and challenging role supporting senior leadership. Exposure to international stakeholders and corporate functions. Long-term career development opportunities within a highly respected business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 19, 2026
Full time
Your new company Our client is a globally recognised organisation, with a strong commitment to safety, sustainability and operational excellence. Due to continued business requirements, they are seeking an experienced and highly professional Personal Assistant to provide dedicated support to the UK Operations Manager and contribute to the smooth and efficient running of the UK business.Your new role As Personal Assistant, you will provide comprehensive executive and administrative support to the UK Operations Manager, acting as a trusted partner in managing day-to-day business activities. This is a varied and fast-paced role requiring exceptional organisational skills, discretion and professionalism.Key duties will include: Providing proactive executive support, including diary management, correspondence and scheduling. Coordinating domestic and international travel arrangements, including flights, accommodation, transport, visas and travel documentation. Organising meetings, leadership events and conferences, ensuring all logistics are effectively managed. Acting as the main point of contact for executive visitors, customers and senior stakeholders. Maintaining highly confidential business, employee and corporate information. Processing invoices, expenses, supplier payments and other financial transactions in line with company controls. Administering company credit card processes and maintaining accurate financial records. Supporting corporate governance activities, including liaison with legal and corporate teams to ensure statutory and legal requirements are met. Coordinating employee recognition initiatives, educational awards, community donations and engagement activities. Liaising with insurers, legal representatives, corporate functions and external stakeholders regarding documentation and administrative requirements. Producing reports, presentations, correspondence and business documentation using Microsoft Office applications. Identifying opportunities to improve administrative processes and supporting special projects as required. What you'll need to succeed The successful candidate will be an experienced Personal Assistant with a proven background supporting senior leaders within a large corporate or multinational environment.You will also demonstrate: Level 3 PA Qualification, Business Studies Diploma or equivalent. Previous experience working as a Personal Assistant within a large multinational organisation. Strong emotional intelligence and the ability to build effective relationships with stakeholders at all levels. Excellent written and verbal communication skills. Experience managing complex travel arrangements and executive schedules. Financial administration experience, including expenses, invoices and payment processing. Strong Microsoft Office skills. Excellent minute-taking and reporting abilities. Exceptional planning, prioritisation and organisational skills. High levels of integrity and discretion when handling confidential information. Ability to work independently, exercise professional judgement and manage competing priorities. Strong attention to detail and problem-solving skills. Knowledge of SAP systems would be advantageous. Resilience, adaptability and the ability to perform effectively under pressure and tight deadlines. Due to the nature of the role, regular on-site attendance is required, with minimal homework working available.What you'll get in return Competitive salary and benefits package. Opportunity to work within a global organisation. A varied and challenging role supporting senior leadership. Exposure to international stakeholders and corporate functions. Long-term career development opportunities within a highly respected business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Assistant Service Manager - Thurrock (Office-based) 36,000- 40,000 + Career Progression Monday-Friday + 1 in 2 Saturdays Are you looking for the next step in your automotive or commercial vehicle career? This is a fantastic opportunity to join a successful commercial vehicle dealership and work directly alongside a highly respected Service Manager who started their own journey in the workshop and worked his way up through the business. You'll play a key role in the day-to-day running of a busy service operation, supporting a team of 6 within the Service Department and 24 workshop staff. This is a varied position combining people management, operational oversight and exciting improvement projects that will help shape the future of the business. Whether your background is in commercial vehicles, automotive, service administration, workshop control, technical support or a strong customer-focused office environment, full support and training will be provided for the right person with the right attitude. What you'll be getting stuck into Supporting the Service Manager with the day-to-day running of a busy commercial vehicle service department Helping oversee a team of Service Advisors, Administrators and Workshop personnel Monitoring workshop productivity, efficiency and utilisation Supporting job scheduling and workshop planning to ensure customer deadlines are met Working closely with customers, manufacturers and suppliers to maintain excellent service levels Assisting with performance monitoring, reporting and departmental KPIs Supporting the management of warranty, invoicing and service processes Helping resolve customer queries and service-related issues Identifying opportunities to improve processes, systems and overall departmental performance Leading and supporting continuous improvement projects across the service operation What we're looking for Experience within automotive, commercial vehicles, HGV, plant, fleet or a similar industry Strong organisational and communication skills A natural problem-solver who enjoys improving processes and getting things done Confident managing workloads and priorities in a fast-paced environment Strong IT and administration skills Leadership potential and a genuine desire to progress into senior management A hardworking, hands-on approach with a willingness to learn What's in it for you? Salary of 36,000- 40,000 Genuine career progression within a growing business Mentoring from an experienced Service Manager who has progressed through the ranks Opportunity to develop management and leadership skills Involvement in business improvement and strategic projects Long-term career prospects within a successful commercial vehicle dealership Supportive, friendly and approachable management team Ongoing training and professional development Interview Process Initial meeting with the Service Manager Final stage interview with the Director If you're ambitious, prepared to work hard and want a business that recognises and rewards effort, we'd love to hear from you.
Aug 19, 2026
Full time
Assistant Service Manager - Thurrock (Office-based) 36,000- 40,000 + Career Progression Monday-Friday + 1 in 2 Saturdays Are you looking for the next step in your automotive or commercial vehicle career? This is a fantastic opportunity to join a successful commercial vehicle dealership and work directly alongside a highly respected Service Manager who started their own journey in the workshop and worked his way up through the business. You'll play a key role in the day-to-day running of a busy service operation, supporting a team of 6 within the Service Department and 24 workshop staff. This is a varied position combining people management, operational oversight and exciting improvement projects that will help shape the future of the business. Whether your background is in commercial vehicles, automotive, service administration, workshop control, technical support or a strong customer-focused office environment, full support and training will be provided for the right person with the right attitude. What you'll be getting stuck into Supporting the Service Manager with the day-to-day running of a busy commercial vehicle service department Helping oversee a team of Service Advisors, Administrators and Workshop personnel Monitoring workshop productivity, efficiency and utilisation Supporting job scheduling and workshop planning to ensure customer deadlines are met Working closely with customers, manufacturers and suppliers to maintain excellent service levels Assisting with performance monitoring, reporting and departmental KPIs Supporting the management of warranty, invoicing and service processes Helping resolve customer queries and service-related issues Identifying opportunities to improve processes, systems and overall departmental performance Leading and supporting continuous improvement projects across the service operation What we're looking for Experience within automotive, commercial vehicles, HGV, plant, fleet or a similar industry Strong organisational and communication skills A natural problem-solver who enjoys improving processes and getting things done Confident managing workloads and priorities in a fast-paced environment Strong IT and administration skills Leadership potential and a genuine desire to progress into senior management A hardworking, hands-on approach with a willingness to learn What's in it for you? Salary of 36,000- 40,000 Genuine career progression within a growing business Mentoring from an experienced Service Manager who has progressed through the ranks Opportunity to develop management and leadership skills Involvement in business improvement and strategic projects Long-term career prospects within a successful commercial vehicle dealership Supportive, friendly and approachable management team Ongoing training and professional development Interview Process Initial meeting with the Service Manager Final stage interview with the Director If you're ambitious, prepared to work hard and want a business that recognises and rewards effort, we'd love to hear from you.
Event Manager (12 Month Contract On-Site) Location - Burgess Hill Our client, a dynamic organisation in the events industry, is seeking a talented Event Manager to orchestrate a variety of internal and external events that align with their strategic business objectives. This is an exciting opportunity for a skilled professional who thrives in a fast-paced environment and is passionate about delivering exceptional experiences. About the Role: As the Event Manager, you will work closely with the Events Team Leader and a dedicated group of event professionals. Your primary responsibility will be to design and deliver remarkable events, including large multi-day conferences, gala dinners, third-party exhibitions, and intimate customer visits-both nationally and internationally. Core Responsibilities: Facilitate the creation and execution of outstanding events as part of the marketing strategy. Supervise budgeting, scheduling, deliverables, vendor coordination, invoicing, contractual matters, logistics, and event reporting. Champion the use of essential tools and processes, including the CRM system (Rexis) and the marketing content approval platform (Acadia). Manage event budgets in alignment with the business plan. Respond to and project manage internal and external event requests, including: - Sourcing and contracting venues - Managing content and speakers - Tracking event budgets and raising purchase orders - On-site event and delegate management - Booking accommodations and travel - Conducting risk assessments and ensuring health and safety compliance - Monitoring registrations and formulating attendee lists The Team: Support the Team Leader with team engagement initiatives and regular check-ins. Assist in meeting training needs and onboarding processes for team members. Collaborate with the team to drive the delivery of marketing and business plans, suggesting corrective actions throughout the year. Key Relationships: Work collaboratively with event team members and key stakeholders. Maintain essential relationships across the affiliate and global network. Experience, Skills, and Knowledge: Essential: Proven experience and in-depth knowledge of managing virtual, hybrid, and face-to-face events. Strong project and stakeholder management skills. Proficiency in budget management, communication, and organisational abilities. Exceptional problem-solving skills and adaptability, with the ability to remain calm under pressure. Understanding of the role of events within a commercial organisation. Desirable: Familiarity with event-related platforms such as Cvent and Salesforce. A degree in Event Management, Marketing, Business, or a related field. Line management experience. Knowledge of customer experience journeys/journey mapping. Understanding of the diagnostic or healthcare industries, and/or relevant experience. This full-time, fixed-term contract offers the chance to make a significant impact within a vibrant organisation. If you are a proactive and enthusiastic Event Manager looking to take the next step in your career, this role might be the perfect fit! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 19, 2026
Contractor
Event Manager (12 Month Contract On-Site) Location - Burgess Hill Our client, a dynamic organisation in the events industry, is seeking a talented Event Manager to orchestrate a variety of internal and external events that align with their strategic business objectives. This is an exciting opportunity for a skilled professional who thrives in a fast-paced environment and is passionate about delivering exceptional experiences. About the Role: As the Event Manager, you will work closely with the Events Team Leader and a dedicated group of event professionals. Your primary responsibility will be to design and deliver remarkable events, including large multi-day conferences, gala dinners, third-party exhibitions, and intimate customer visits-both nationally and internationally. Core Responsibilities: Facilitate the creation and execution of outstanding events as part of the marketing strategy. Supervise budgeting, scheduling, deliverables, vendor coordination, invoicing, contractual matters, logistics, and event reporting. Champion the use of essential tools and processes, including the CRM system (Rexis) and the marketing content approval platform (Acadia). Manage event budgets in alignment with the business plan. Respond to and project manage internal and external event requests, including: - Sourcing and contracting venues - Managing content and speakers - Tracking event budgets and raising purchase orders - On-site event and delegate management - Booking accommodations and travel - Conducting risk assessments and ensuring health and safety compliance - Monitoring registrations and formulating attendee lists The Team: Support the Team Leader with team engagement initiatives and regular check-ins. Assist in meeting training needs and onboarding processes for team members. Collaborate with the team to drive the delivery of marketing and business plans, suggesting corrective actions throughout the year. Key Relationships: Work collaboratively with event team members and key stakeholders. Maintain essential relationships across the affiliate and global network. Experience, Skills, and Knowledge: Essential: Proven experience and in-depth knowledge of managing virtual, hybrid, and face-to-face events. Strong project and stakeholder management skills. Proficiency in budget management, communication, and organisational abilities. Exceptional problem-solving skills and adaptability, with the ability to remain calm under pressure. Understanding of the role of events within a commercial organisation. Desirable: Familiarity with event-related platforms such as Cvent and Salesforce. A degree in Event Management, Marketing, Business, or a related field. Line management experience. Knowledge of customer experience journeys/journey mapping. Understanding of the diagnostic or healthcare industries, and/or relevant experience. This full-time, fixed-term contract offers the chance to make a significant impact within a vibrant organisation. If you are a proactive and enthusiastic Event Manager looking to take the next step in your career, this role might be the perfect fit! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Lancer Scott Holdings Ltd
Bristol, Gloucestershire
Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience. You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope. Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date. This role will be based in our Head office in Central Bristol. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs and internal process. Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe. Meet all client requirements set by Account Mangers & Head of Service Delivery. Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action. Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA. Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal. What skills and experience do I need to be successful in this role? A customer-focused attitude and willingness to problem solve and help. Strong attention to detail. Happy and able to work at pace and be flexible to respond to customer needs. Excellent organisational skill with the ability to multitask, prioritise and meet deadlines. Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems. A professional communication style, both written and verbal. A collaborative approach to contribute to team success. We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Aug 19, 2026
Full time
Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience. You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope. Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date. This role will be based in our Head office in Central Bristol. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs and internal process. Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe. Meet all client requirements set by Account Mangers & Head of Service Delivery. Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action. Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA. Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal. What skills and experience do I need to be successful in this role? A customer-focused attitude and willingness to problem solve and help. Strong attention to detail. Happy and able to work at pace and be flexible to respond to customer needs. Excellent organisational skill with the ability to multitask, prioritise and meet deadlines. Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems. A professional communication style, both written and verbal. A collaborative approach to contribute to team success. We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
We are the internal recruitment partner for our client, a well-established and award-winning food manufacturer, supporting them in their search for a hands-on Cooked Food Production Manager. This is an exciting opportunity to join a growing business producing a range of high-quality food products for retail, wholesale and direct customers. As Production Manager, you will lead the day-to-day operation of a busy cooked production facility, ensuring products are manufactured efficiently, safely and to the highest quality standards. This role is ideal for an experienced food production leader who enjoys managing people, improving processes and leading from the front in a fast-paced manufacturing environment. About the role: Reporting to the Management Team, you will take responsibility for the daily operation of the production kitchen, leading a team of production staff and a supervisor to ensure production plans, quality standards and customer requirements are consistently achieved. This is a hands-on management role. You'll be expected to work alongside the team when required, maintaining production output while driving standards, efficiency and continuous improvement across the department. Starting at 7:00am each day, you'll be responsible for briefing the team, coordinating daily production activities, monitoring progress throughout the shift, and ensuring that all products, materials, and resources are in place to meet operational demands. In particular, you will: Managing the day-to-day operation of the production kitchen and packing functions Planning and coordinating production to meet customer demand and delivery schedules Leading, motivating and supporting a team of production staff and supervisors Monitoring productivity, output and performance against operational targets Ensuring quality, food safety, hygiene and health & safety standards are maintained at all times Managing staffing levels and allocating labour resources effectively Driving improvements in efficiency, waste reduction and profitability Working closely with other departments to ensure the smooth flow of products and materials Remaining hands-on within production whenever required Who we are looking for: Previous management experience within a food production or manufacturing environment Strong production planning and workforce scheduling skills Experience monitoring KPIs, productivity and operational performance Proven ability to lead, motivate and develop production teams Excellent organisational and communication skills A proactive, hands-on approach with the ability to solve problems effectively Good knowledge of food hygiene, health & safety and manufacturing best practices Experience within a butchery, bakery, meat processing or food manufacturing environment would be advantageous but is not essential In return we are offering: Competitive salary of up to 40,000, depending on experience Monday to Friday working pattern with 1 in 5 weekends (may change depending on holidays) as part of a rota Typical working hours of 7:00am until approximately 3:30pm (45hr working week), dependent on production requirements Overtime available Opportunity to lead a growing production operation Friendly, supportive and team-focused working environment Staff discount On-site parking Company pension If you have the right attributes, skillset and feel you will be able to add value, then what are you waiting for hit that apply button to find out more!
Aug 19, 2026
Full time
We are the internal recruitment partner for our client, a well-established and award-winning food manufacturer, supporting them in their search for a hands-on Cooked Food Production Manager. This is an exciting opportunity to join a growing business producing a range of high-quality food products for retail, wholesale and direct customers. As Production Manager, you will lead the day-to-day operation of a busy cooked production facility, ensuring products are manufactured efficiently, safely and to the highest quality standards. This role is ideal for an experienced food production leader who enjoys managing people, improving processes and leading from the front in a fast-paced manufacturing environment. About the role: Reporting to the Management Team, you will take responsibility for the daily operation of the production kitchen, leading a team of production staff and a supervisor to ensure production plans, quality standards and customer requirements are consistently achieved. This is a hands-on management role. You'll be expected to work alongside the team when required, maintaining production output while driving standards, efficiency and continuous improvement across the department. Starting at 7:00am each day, you'll be responsible for briefing the team, coordinating daily production activities, monitoring progress throughout the shift, and ensuring that all products, materials, and resources are in place to meet operational demands. In particular, you will: Managing the day-to-day operation of the production kitchen and packing functions Planning and coordinating production to meet customer demand and delivery schedules Leading, motivating and supporting a team of production staff and supervisors Monitoring productivity, output and performance against operational targets Ensuring quality, food safety, hygiene and health & safety standards are maintained at all times Managing staffing levels and allocating labour resources effectively Driving improvements in efficiency, waste reduction and profitability Working closely with other departments to ensure the smooth flow of products and materials Remaining hands-on within production whenever required Who we are looking for: Previous management experience within a food production or manufacturing environment Strong production planning and workforce scheduling skills Experience monitoring KPIs, productivity and operational performance Proven ability to lead, motivate and develop production teams Excellent organisational and communication skills A proactive, hands-on approach with the ability to solve problems effectively Good knowledge of food hygiene, health & safety and manufacturing best practices Experience within a butchery, bakery, meat processing or food manufacturing environment would be advantageous but is not essential In return we are offering: Competitive salary of up to 40,000, depending on experience Monday to Friday working pattern with 1 in 5 weekends (may change depending on holidays) as part of a rota Typical working hours of 7:00am until approximately 3:30pm (45hr working week), dependent on production requirements Overtime available Opportunity to lead a growing production operation Friendly, supportive and team-focused working environment Staff discount On-site parking Company pension If you have the right attributes, skillset and feel you will be able to add value, then what are you waiting for hit that apply button to find out more!
EXCLUSIVE ROLE Customer Service Manager Full Time £35,000 Permanent Leicestershire Are you an accomplished Customer Service Manager who excels at leading teams, overcoming challenges, and delivering exceptional customer experiences? SF Partners are seeking a proactive and organised Customer Service Manager to join a growing business, playing a crucial role in ensuring customers receive outstanding service from initial enquiry through to completion. This varied role combines people management, operational planning, and customer relationship management, with a focus on identifying opportunities to increase revenue from existing clients. You will lead a small customer service team, ensuring installations, servicing, and breakdowns are scheduled efficiently to provide a seamless customer journey. Close collaboration with the Operations and Technical teams is essential to maximise engineering resources, resolve issues swiftly, and ensure work is completed correctly the first time. Alongside operational duties, you will build strong customer relationships, prepare quotations, identify opportunities for additional work, and support customer retention through exemplary service. Key Responsibilities Lead, coach, and support the Customer Service team to achieve high performance. Deliver an outstanding customer experience with a right-first-time approach. Manage customer enquiries, complaints, and escalations professionally and efficiently. Coordinate scheduling of installations, servicing, and breakdowns to optimise workflow. Work closely with engineers and internal departments to ensure timely and efficient completion of work. Prepare quotations and identify opportunities to offer additional products and services. Support the renewal of service agreements and re-engage inactive customers. Monitor outstanding work to ensure jobs are completed and invoiced promptly. Foster a collaborative working environment across Customer Service, Operations, and Technical teams. About You You will be an experienced Customer Service Manager who balances customer satisfaction with operational efficiency. You will be confident leading a team, making informed decisions, and managing multiple priorities in a fast-paced environment. Ideal candidates will possess: Previous experience in a Customer Service Manager or a similar leadership role. Experience managing or coordinating customer service teams. Excellent communication and relationship-building skills. Strong organisational and planning abilities. A proactive approach to problem-solving and decision-making. Proficiency in Microsoft Office and CRM or business management systems. Confidence in working with KPIs and managing team performance. A commercial mindset with the ability to identify opportunities to enhance customer value. Experience working alongside field engineers, service teams, or within engineering, manufacturing, or facilities management environments would be advantageous but is not essential. What s on Offer? Competitive salary. Permanent, full-time position. Supportive and collaborative working environment. Opportunity to lead an established customer service function. Varied role combining leadership, operations, and customer relationship management. Genuine opportunity to make a significant impact and contribute to the ongoing success of the business. If you are a customer-focused leader who enjoys developing teams, improving processes, and building lasting customer relationships, we would be delighted to hear from you. Apply today to find out more.
Aug 19, 2026
Full time
EXCLUSIVE ROLE Customer Service Manager Full Time £35,000 Permanent Leicestershire Are you an accomplished Customer Service Manager who excels at leading teams, overcoming challenges, and delivering exceptional customer experiences? SF Partners are seeking a proactive and organised Customer Service Manager to join a growing business, playing a crucial role in ensuring customers receive outstanding service from initial enquiry through to completion. This varied role combines people management, operational planning, and customer relationship management, with a focus on identifying opportunities to increase revenue from existing clients. You will lead a small customer service team, ensuring installations, servicing, and breakdowns are scheduled efficiently to provide a seamless customer journey. Close collaboration with the Operations and Technical teams is essential to maximise engineering resources, resolve issues swiftly, and ensure work is completed correctly the first time. Alongside operational duties, you will build strong customer relationships, prepare quotations, identify opportunities for additional work, and support customer retention through exemplary service. Key Responsibilities Lead, coach, and support the Customer Service team to achieve high performance. Deliver an outstanding customer experience with a right-first-time approach. Manage customer enquiries, complaints, and escalations professionally and efficiently. Coordinate scheduling of installations, servicing, and breakdowns to optimise workflow. Work closely with engineers and internal departments to ensure timely and efficient completion of work. Prepare quotations and identify opportunities to offer additional products and services. Support the renewal of service agreements and re-engage inactive customers. Monitor outstanding work to ensure jobs are completed and invoiced promptly. Foster a collaborative working environment across Customer Service, Operations, and Technical teams. About You You will be an experienced Customer Service Manager who balances customer satisfaction with operational efficiency. You will be confident leading a team, making informed decisions, and managing multiple priorities in a fast-paced environment. Ideal candidates will possess: Previous experience in a Customer Service Manager or a similar leadership role. Experience managing or coordinating customer service teams. Excellent communication and relationship-building skills. Strong organisational and planning abilities. A proactive approach to problem-solving and decision-making. Proficiency in Microsoft Office and CRM or business management systems. Confidence in working with KPIs and managing team performance. A commercial mindset with the ability to identify opportunities to enhance customer value. Experience working alongside field engineers, service teams, or within engineering, manufacturing, or facilities management environments would be advantageous but is not essential. What s on Offer? Competitive salary. Permanent, full-time position. Supportive and collaborative working environment. Opportunity to lead an established customer service function. Varied role combining leadership, operations, and customer relationship management. Genuine opportunity to make a significant impact and contribute to the ongoing success of the business. If you are a customer-focused leader who enjoys developing teams, improving processes, and building lasting customer relationships, we would be delighted to hear from you. Apply today to find out more.
Care Coordinator Location: Ringwood, Hampshire (BH24 1JD) Salary: £14.87 - £16.00 per hour Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:00pm On-Call: Alternate weekend on-call duties required Job Type: Full-Time Permanent About the Role We are looking for an experienced and motivated Care Coordinator to join our growing team in Ringwood. This is a varied and rewarding role, combining care coordination, staff support, service user engagement, scheduling, recruitment, and business development. Working alongside the Registered Manager, you will play a key role in ensuring our clients receive safe, high-quality, person-centred care while supporting the growth and success of our live-in care service. If you are organised, compassionate, proactive, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities Care Coordination Coordinate and oversee care delivery for a portfolio of live-in care clients. Undertake assessments, reviews, and care plan updates. Build positive relationships with clients, families, and care staff. Act as the main point of contact for allocated service users. Manage care schedules, rotas, and daily operational requirements. Monitor service quality and escalate concerns where necessary. Participate in the on-call rota on alternate weekends. Recruitment & Staff Support Support the recruitment and onboarding of new carers. Assist with inductions, training arrangements, and probation reviews. Maintain positive working relationships between carers and clients. Support staff development and retention initiatives. Business Development & Community Engagement Build relationships with healthcare professionals and community organisations. Attend networking and outreach events to promote services. Support local marketing and business development activities. Help convert enquiries into live-in care placements. Administration & Reporting Maintain accurate care and HR records. Produce reports for management teams. Use scheduling, care management, and Microsoft Office systems effectively. Support continuous improvement across operational processes. What We're Looking For Essential Level 3 NVQ in Health & Social Care (or equivalent). Minimum 2 years' experience in care scheduling or rota management. At least 2 years' experience in a client-facing role within the care sector. Strong organisational and time management skills. Excellent communication and interpersonal abilities. Experience handling confidential information. Competent IT skills, including Microsoft Office. Full UK driving licence and access to your own vehicle. A positive, professional, and compassionate approach. Desirable Experience managing or mentoring staff. Experience in business development, sales, or community outreach. Previous experience within a live-in care environment. What We Offer Competitive pay of £14.87 - £16.00 per hour . Monday to Friday working hours with a healthy work-life balance. Opportunities for professional development and career progression. Supportive and friendly working environment. The chance to make a real difference in people's lives every day. Apply Now If you're an experienced Care Coordinator, Senior Carer, Field Care Supervisor, or Care Team Leader looking for your next challenge, we'd love to hear from you.
Aug 19, 2026
Seasonal
Care Coordinator Location: Ringwood, Hampshire (BH24 1JD) Salary: £14.87 - £16.00 per hour Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:00pm On-Call: Alternate weekend on-call duties required Job Type: Full-Time Permanent About the Role We are looking for an experienced and motivated Care Coordinator to join our growing team in Ringwood. This is a varied and rewarding role, combining care coordination, staff support, service user engagement, scheduling, recruitment, and business development. Working alongside the Registered Manager, you will play a key role in ensuring our clients receive safe, high-quality, person-centred care while supporting the growth and success of our live-in care service. If you are organised, compassionate, proactive, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities Care Coordination Coordinate and oversee care delivery for a portfolio of live-in care clients. Undertake assessments, reviews, and care plan updates. Build positive relationships with clients, families, and care staff. Act as the main point of contact for allocated service users. Manage care schedules, rotas, and daily operational requirements. Monitor service quality and escalate concerns where necessary. Participate in the on-call rota on alternate weekends. Recruitment & Staff Support Support the recruitment and onboarding of new carers. Assist with inductions, training arrangements, and probation reviews. Maintain positive working relationships between carers and clients. Support staff development and retention initiatives. Business Development & Community Engagement Build relationships with healthcare professionals and community organisations. Attend networking and outreach events to promote services. Support local marketing and business development activities. Help convert enquiries into live-in care placements. Administration & Reporting Maintain accurate care and HR records. Produce reports for management teams. Use scheduling, care management, and Microsoft Office systems effectively. Support continuous improvement across operational processes. What We're Looking For Essential Level 3 NVQ in Health & Social Care (or equivalent). Minimum 2 years' experience in care scheduling or rota management. At least 2 years' experience in a client-facing role within the care sector. Strong organisational and time management skills. Excellent communication and interpersonal abilities. Experience handling confidential information. Competent IT skills, including Microsoft Office. Full UK driving licence and access to your own vehicle. A positive, professional, and compassionate approach. Desirable Experience managing or mentoring staff. Experience in business development, sales, or community outreach. Previous experience within a live-in care environment. What We Offer Competitive pay of £14.87 - £16.00 per hour . Monday to Friday working hours with a healthy work-life balance. Opportunities for professional development and career progression. Supportive and friendly working environment. The chance to make a real difference in people's lives every day. Apply Now If you're an experienced Care Coordinator, Senior Carer, Field Care Supervisor, or Care Team Leader looking for your next challenge, we'd love to hear from you.
Lead Systems Engineer Location: Kent (On-site) About the Opportunity We are seeking an experienced Lead Systems Engineer / Team Lead to join a highly innovative engineering organisation working on complex, technology-driven projects. This is an excellent opportunity to combine technical leadership with people management, guiding a team of talented engineers while contributing to the successful delivery of sophisticated engineering solutions. The Role This position is responsible for leading, mentoring and developing engineers within a systems engineering environment. You will provide technical guidance, support career development and wellbeing initiatives, and help shape the long-term capability of the team. Working closely with project and engineering stakeholders, you will contribute to technical decision-making, resource planning, project execution and strategic planning. You will ensure teams are equipped with the right skills, resources and tools to deliver work packages successfully, while maintaining alignment with project objectives, schedules and budgets. Key Responsibilities Lead, mentor and support engineers in their professional development and day-to-day activities Foster a positive team culture, promoting engagement, wellbeing and continuous improvement Understand project scope, deliverables, timelines and resource requirements to support successful project delivery Collaborate with project and engineering managers to assess team capacity and future resource needs Provide recommendations on skills development, recruitment and workforce planning Ensure project dependencies, facilities and technical requirements are identified and managed effectively Support business growth activities by contributing to bids, estimates and proposals Monitor and maintain project schedules, budgets and engineering plans Work across multidisciplinary teams to identify and implement effective technical solutions Essential Requirements Degree qualification, or equivalent experience, in a relevant engineering or scientific discipline such as Systems Engineering, Electronic Engineering, Aerospace Engineering, Physics or Mathematics Proven experience within a Systems Engineering environment and across the engineering lifecycle Experience using industry-standard systems engineering and requirements management tools such as DOORS, Polarion, Enterprise Architect, Cameo, MATLAB and/or Simulink Demonstrated experience leading teams and making technical and/or managerial decisions Strong stakeholder management, communication and leadership skills About the Team The Systems Engineering function provides expertise across project planning, work package management, scheduling, resource allocation and engineering strategy. In this role, you will work closely with Project Managers and Engineering Leaders to understand both short-term and long-term programme requirements, enabling effective workforce planning and project execution. You will lead a team of skilled engineers, ensuring delivery against agreed objectives while supporting the development of future engineering capability. What's in It for You? Opportunity to lead high-performing engineering teams on technically challenging projects Career development and progression within a growing engineering organisation Exposure to complex, cutting-edge technologies and multidisciplinary programmes Supportive and collaborative working environment Competitive salary and benefits package A chance to make a meaningful impact through innovative engineering solutions This opportunity would suit an experienced Systems Engineer who enjoys both technical leadership and people management, and is looking to take the next step in their career within a dynamic engineering environment.
Aug 19, 2026
Full time
Lead Systems Engineer Location: Kent (On-site) About the Opportunity We are seeking an experienced Lead Systems Engineer / Team Lead to join a highly innovative engineering organisation working on complex, technology-driven projects. This is an excellent opportunity to combine technical leadership with people management, guiding a team of talented engineers while contributing to the successful delivery of sophisticated engineering solutions. The Role This position is responsible for leading, mentoring and developing engineers within a systems engineering environment. You will provide technical guidance, support career development and wellbeing initiatives, and help shape the long-term capability of the team. Working closely with project and engineering stakeholders, you will contribute to technical decision-making, resource planning, project execution and strategic planning. You will ensure teams are equipped with the right skills, resources and tools to deliver work packages successfully, while maintaining alignment with project objectives, schedules and budgets. Key Responsibilities Lead, mentor and support engineers in their professional development and day-to-day activities Foster a positive team culture, promoting engagement, wellbeing and continuous improvement Understand project scope, deliverables, timelines and resource requirements to support successful project delivery Collaborate with project and engineering managers to assess team capacity and future resource needs Provide recommendations on skills development, recruitment and workforce planning Ensure project dependencies, facilities and technical requirements are identified and managed effectively Support business growth activities by contributing to bids, estimates and proposals Monitor and maintain project schedules, budgets and engineering plans Work across multidisciplinary teams to identify and implement effective technical solutions Essential Requirements Degree qualification, or equivalent experience, in a relevant engineering or scientific discipline such as Systems Engineering, Electronic Engineering, Aerospace Engineering, Physics or Mathematics Proven experience within a Systems Engineering environment and across the engineering lifecycle Experience using industry-standard systems engineering and requirements management tools such as DOORS, Polarion, Enterprise Architect, Cameo, MATLAB and/or Simulink Demonstrated experience leading teams and making technical and/or managerial decisions Strong stakeholder management, communication and leadership skills About the Team The Systems Engineering function provides expertise across project planning, work package management, scheduling, resource allocation and engineering strategy. In this role, you will work closely with Project Managers and Engineering Leaders to understand both short-term and long-term programme requirements, enabling effective workforce planning and project execution. You will lead a team of skilled engineers, ensuring delivery against agreed objectives while supporting the development of future engineering capability. What's in It for You? Opportunity to lead high-performing engineering teams on technically challenging projects Career development and progression within a growing engineering organisation Exposure to complex, cutting-edge technologies and multidisciplinary programmes Supportive and collaborative working environment Competitive salary and benefits package A chance to make a meaningful impact through innovative engineering solutions This opportunity would suit an experienced Systems Engineer who enjoys both technical leadership and people management, and is looking to take the next step in their career within a dynamic engineering environment.
BSR Health Recruitment Ltd
Alderley Edge, Cheshire
RECEPTION MANAGER Alderley Edge, Manchester £25,000-£28,000 + Bonus We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience. This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey. Salary & Bonus Base salary: £25,000-£28,000 per annum Annual performance bonus linked to clinic growth and service KPIs Benefits 28 days holiday (including bank holidays), increasing with length of service Company pension scheme 35% staff discount on all products and treatments Paid day off on your birthday About the Role Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic. Key Responsibilities Manage the day-to-day running of the reception function at the Alderley Edge clinic Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred) Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction Handle client enquiries, complaints, and escalations professionally, maintaining brand standards Support revenue growth through effective booking management, upselling, and service optimisation Maintain accurate client records and ensure GDPR compliance Manage stock coordination and reception-level retail processes Foster a positive, professional, and motivated reception team culture Requirements Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment Strong leadership skills with experience managing or mentoring reception teams Excellent communication and interpersonal skills, with a polished and professional manner Confident handling high-net-worth or premium clientele Experience with booking systems (Zenoti advantageous) Strong organisational skills with the ability to manage multiple priorities Commercial awareness with experience supporting revenue and KPI performance Proactive, solutions-focused approach with strong attention to detail Working Hours Full-time, permanent position (40 hours per week), across five days including one weekend day. This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check. BSR Health are a specialist healthcare recruitment agency. If you are interested in this opportunity or would like further information, please get in touch.
Aug 19, 2026
Full time
RECEPTION MANAGER Alderley Edge, Manchester £25,000-£28,000 + Bonus We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience. This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey. Salary & Bonus Base salary: £25,000-£28,000 per annum Annual performance bonus linked to clinic growth and service KPIs Benefits 28 days holiday (including bank holidays), increasing with length of service Company pension scheme 35% staff discount on all products and treatments Paid day off on your birthday About the Role Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic. Key Responsibilities Manage the day-to-day running of the reception function at the Alderley Edge clinic Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred) Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction Handle client enquiries, complaints, and escalations professionally, maintaining brand standards Support revenue growth through effective booking management, upselling, and service optimisation Maintain accurate client records and ensure GDPR compliance Manage stock coordination and reception-level retail processes Foster a positive, professional, and motivated reception team culture Requirements Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment Strong leadership skills with experience managing or mentoring reception teams Excellent communication and interpersonal skills, with a polished and professional manner Confident handling high-net-worth or premium clientele Experience with booking systems (Zenoti advantageous) Strong organisational skills with the ability to manage multiple priorities Commercial awareness with experience supporting revenue and KPI performance Proactive, solutions-focused approach with strong attention to detail Working Hours Full-time, permanent position (40 hours per week), across five days including one weekend day. This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check. BSR Health are a specialist healthcare recruitment agency. If you are interested in this opportunity or would like further information, please get in touch.
Michael Page Business Support
St. Helens, Merseyside
Our client is a well established and growing SME metal manufacturing company who are currently recruiting a Factory Manager to run one of their production facilities Client Details We are a well-established and growing SME manufacturing company currently seeking an experienced Factory Manager to oversee one of our production facilities. Description Leading the development, implementation and continuous improvement of operational processes, equipment, systems and infrastructure to achieve business goals and objectives. Overseeing production planning and scheduling to meet operational targets and customer expectations, while monitoring process and team performance to identify and remove any barriers to delivery. Ensuring full compliance with all relevant regulatory, health and safety requirements, while maintaining a safe, efficient and high-performing manufacturing environment. Monitoring key performance indicators (KPIs), identifying areas for improvement and implementing effective corrective actions to drive operational performance. Conducting regular performance reviews, providing constructive feedback, coaching and development to build a high-performing team. Translating the company's vision and strategic objectives into clear, actionable operational plans. Driving operational efficiencies, cost optimisation and margin improvement across the manufacturing operation. Identifying and implementing automation and technology solutions to improve productivity, quality and overall operational efficiency. Profile Manufacturing Health & Safety: Strong knowledge of manufacturing health and safety requirements, with the ability to identify workplace hazards and implement appropriate measures to ensure compliance and protect employees, the environment and the site. Budget Management: Ability to effectively plan, manage and administer budgets in line with organisational policies and business objectives. Quality Management: Sound understanding of quality management principles, tools and techniques, with the ability to establish and maintain a culture focused on achieving and exceeding quality standards. Analytical & Problem-Solving Skills: Strong analytical capabilities, with the ability to identify root causes, evaluate options and implement effective solutions to operational and organisational challenges. Performance Management: Proven understanding of effective performance management practices, with the ability to develop and improve individual, team and overall business performance through structured processes and coaching. Lean & Six Sigma: Knowledge and practical understanding of Lean principles and Six Sigma methodologies, with a proven ability to apply continuous improvement techniques to enhance business performance. Manufacturing Standards, Procedures & Policies: Strong understanding of manufacturing standards, procedures and policies, with the ability to plan, manage and monitor production processes to ensure compliance and operational excellence. Manufacturing Leadership: Demonstrable career progression within a manufacturing environment, including experience in formal manufacturing or production leadership roles. Communication & Leadership: Excellent communication and interpersonal skills, with the ability to engage, motivate and lead people at all levels of the organisation to achieve business objectives. Production Site Management: Proven experience in a manufacturing or operations management role with direct responsibility for a production site. Sustainable Manufacturing & Automation: Experience or strong interest in sustainable manufacturing practices, technological innovation and the implementation of automation solutions to improve efficiency and productivity. Analytical & Problem-Solving: Strong analytical, decision-making and problem-solving skills, with a practical and results-driven approach. IT Skills: Computer literate, with the ability to confidently use standard business and manufacturing-related software and systems. Job Offer Competitive salary between £50,000 and £70,000, dependent on the level of experience. Permanent position within the industrial and manufacturing sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 19, 2026
Full time
Our client is a well established and growing SME metal manufacturing company who are currently recruiting a Factory Manager to run one of their production facilities Client Details We are a well-established and growing SME manufacturing company currently seeking an experienced Factory Manager to oversee one of our production facilities. Description Leading the development, implementation and continuous improvement of operational processes, equipment, systems and infrastructure to achieve business goals and objectives. Overseeing production planning and scheduling to meet operational targets and customer expectations, while monitoring process and team performance to identify and remove any barriers to delivery. Ensuring full compliance with all relevant regulatory, health and safety requirements, while maintaining a safe, efficient and high-performing manufacturing environment. Monitoring key performance indicators (KPIs), identifying areas for improvement and implementing effective corrective actions to drive operational performance. Conducting regular performance reviews, providing constructive feedback, coaching and development to build a high-performing team. Translating the company's vision and strategic objectives into clear, actionable operational plans. Driving operational efficiencies, cost optimisation and margin improvement across the manufacturing operation. Identifying and implementing automation and technology solutions to improve productivity, quality and overall operational efficiency. Profile Manufacturing Health & Safety: Strong knowledge of manufacturing health and safety requirements, with the ability to identify workplace hazards and implement appropriate measures to ensure compliance and protect employees, the environment and the site. Budget Management: Ability to effectively plan, manage and administer budgets in line with organisational policies and business objectives. Quality Management: Sound understanding of quality management principles, tools and techniques, with the ability to establish and maintain a culture focused on achieving and exceeding quality standards. Analytical & Problem-Solving Skills: Strong analytical capabilities, with the ability to identify root causes, evaluate options and implement effective solutions to operational and organisational challenges. Performance Management: Proven understanding of effective performance management practices, with the ability to develop and improve individual, team and overall business performance through structured processes and coaching. Lean & Six Sigma: Knowledge and practical understanding of Lean principles and Six Sigma methodologies, with a proven ability to apply continuous improvement techniques to enhance business performance. Manufacturing Standards, Procedures & Policies: Strong understanding of manufacturing standards, procedures and policies, with the ability to plan, manage and monitor production processes to ensure compliance and operational excellence. Manufacturing Leadership: Demonstrable career progression within a manufacturing environment, including experience in formal manufacturing or production leadership roles. Communication & Leadership: Excellent communication and interpersonal skills, with the ability to engage, motivate and lead people at all levels of the organisation to achieve business objectives. Production Site Management: Proven experience in a manufacturing or operations management role with direct responsibility for a production site. Sustainable Manufacturing & Automation: Experience or strong interest in sustainable manufacturing practices, technological innovation and the implementation of automation solutions to improve efficiency and productivity. Analytical & Problem-Solving: Strong analytical, decision-making and problem-solving skills, with a practical and results-driven approach. IT Skills: Computer literate, with the ability to confidently use standard business and manufacturing-related software and systems. Job Offer Competitive salary between £50,000 and £70,000, dependent on the level of experience. Permanent position within the industrial and manufacturing sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
About Us Harris Garrard Academy is a school that disrupts the status quo in order to drive social mobility for our young people. Our academic results have placed us in the top 10% nationally for secondary and 5% for our primary phase; transforming students' lives forever. We are located in the wider South Thamesmead area and are accessible by fantastic rail and bus transport links (we are on the Elizabeth Line, Bus Superloop bus route). The academy's stunning working environment is within a purpose built school designed by Norman Foster and nominated for the Stirling Prize for architecture in 2004. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy. As one of Harris's successful all through academies, staff at all levels belong to a strong, cohesive team working with Executive Principal Wayne Barnett and Head of Academy Kristen Gringeri and the wider SLT team. Staff can expect to grow with us as we continue to innovate and evolve as an academy. With ample opportunity to build on CPD, your potential is limitless with us. Summary Are you looking to support your local academy? We are looking for a Premises Manager to manage the Premises Team responsible for the upkeep, care, maintenance, health and safety of the academy, with the direction and leadership of the Estates Manager and Head of Academy. This role will cover both our primary and secondary sites. Main Areas of Responsibility Your responsibilities will include: All people management aspects of the premises team, including recruitment, performance management and training, and scheduling, prioritising and supervising their work Supervising all work completed by outside agencies on the premises and grounds Building and refurbishing areas of the academy as required, and maintaining, decorating and repairing the premises within the team's capabilities, including contributing personally to these activities Ensuring academy vehicles are maintained, serviced and cleaned Providing technical and craft support to teaching staff within the capability of the team Inspecting internal and external fabric of the buildings, initiating reparation of defects and prioritising necessary repairs Liaising with relevant staff on all matters of security during the academy day and out of hours Overseeing deliveries to the site as appropriate Overseeing the production and delivery of a planned programme of maintenance and repair of buildings Ensuring that all facilities for teaching and learning are as high quality as possible Managing community use and bookings of the premises, ensuring that a caretaking and facilities management service is provided to customers Ensuring that sites and building comply with highest levels of security with regard to safeguarding at all times Ensuring site and buildings related health and safety systems and processes are of high quality and reporting on these to relevant staff Inspecting the condition and quality of premises, taking action to address any issues Managing the security and opening/closing of the building, including security systems Qualifications & Experience We would like to hear from you if you have: Relevant degree or equivalent qualifications/experience Knowledge of Health and Safety legislation and requirements Training in relevant Health and Safety requirements Sound training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Knowledge of the operation of heating, ventilating systems and common causes of malfunctions. Knowledge of maintenance and security systems and procedures Knowledge of procurement procedures for service level agreements Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Demonstrable experience of working in an inner city school or educational establishment with children and young people Considerable general maintenance experience Considerable experience in dealing with external contractors Successful experience of managing a team of premises staff Experience in obtaining best value for money when managing budgets Experience in managing premises budgets Experience of managing large building projects Experience of successfully managing a variety of events Experience in managing service level agreements ensuring good value for money The ability for some heavy lifting, with physical fitness appropriate to tasks required The ability to deal with emergencies occurring outside normal working hours Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Aug 19, 2026
Full time
About Us Harris Garrard Academy is a school that disrupts the status quo in order to drive social mobility for our young people. Our academic results have placed us in the top 10% nationally for secondary and 5% for our primary phase; transforming students' lives forever. We are located in the wider South Thamesmead area and are accessible by fantastic rail and bus transport links (we are on the Elizabeth Line, Bus Superloop bus route). The academy's stunning working environment is within a purpose built school designed by Norman Foster and nominated for the Stirling Prize for architecture in 2004. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy. As one of Harris's successful all through academies, staff at all levels belong to a strong, cohesive team working with Executive Principal Wayne Barnett and Head of Academy Kristen Gringeri and the wider SLT team. Staff can expect to grow with us as we continue to innovate and evolve as an academy. With ample opportunity to build on CPD, your potential is limitless with us. Summary Are you looking to support your local academy? We are looking for a Premises Manager to manage the Premises Team responsible for the upkeep, care, maintenance, health and safety of the academy, with the direction and leadership of the Estates Manager and Head of Academy. This role will cover both our primary and secondary sites. Main Areas of Responsibility Your responsibilities will include: All people management aspects of the premises team, including recruitment, performance management and training, and scheduling, prioritising and supervising their work Supervising all work completed by outside agencies on the premises and grounds Building and refurbishing areas of the academy as required, and maintaining, decorating and repairing the premises within the team's capabilities, including contributing personally to these activities Ensuring academy vehicles are maintained, serviced and cleaned Providing technical and craft support to teaching staff within the capability of the team Inspecting internal and external fabric of the buildings, initiating reparation of defects and prioritising necessary repairs Liaising with relevant staff on all matters of security during the academy day and out of hours Overseeing deliveries to the site as appropriate Overseeing the production and delivery of a planned programme of maintenance and repair of buildings Ensuring that all facilities for teaching and learning are as high quality as possible Managing community use and bookings of the premises, ensuring that a caretaking and facilities management service is provided to customers Ensuring that sites and building comply with highest levels of security with regard to safeguarding at all times Ensuring site and buildings related health and safety systems and processes are of high quality and reporting on these to relevant staff Inspecting the condition and quality of premises, taking action to address any issues Managing the security and opening/closing of the building, including security systems Qualifications & Experience We would like to hear from you if you have: Relevant degree or equivalent qualifications/experience Knowledge of Health and Safety legislation and requirements Training in relevant Health and Safety requirements Sound training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Knowledge of the operation of heating, ventilating systems and common causes of malfunctions. Knowledge of maintenance and security systems and procedures Knowledge of procurement procedures for service level agreements Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Demonstrable experience of working in an inner city school or educational establishment with children and young people Considerable general maintenance experience Considerable experience in dealing with external contractors Successful experience of managing a team of premises staff Experience in obtaining best value for money when managing budgets Experience in managing premises budgets Experience of managing large building projects Experience of successfully managing a variety of events Experience in managing service level agreements ensuring good value for money The ability for some heavy lifting, with physical fitness appropriate to tasks required The ability to deal with emergencies occurring outside normal working hours Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
