Service Planner/Administrator

Service Planner / Administrator
Location: Reading
Salary: £29,000 - £31,000 DOE + Bonus
Hours: Monday to Friday + 1 in 4 Saturdays Mornings

An exciting opportunity has arisen for an organised and customer-focused Service Planner / Administrator to join a busy Commercial Vehicle Service.

This is a varied and fast-paced role, ideal for someone with experience in automotive, HGV, LCV, service administration or workshop planning. You will be responsible for booking vehicles into the workshop, supporting customers throughout the repair process and ensuring the smooth day-to-day running of the Service Department.

What's on Offer:
Salary £29,000 - £31,000 depending on experience
Bonus
Monday to Friday
1 in 4 Saturday mornings
30 days holiday including Bank Holidays
Additional holiday with length of service
Holiday purchase scheme
Manufacturer training and career development
EV Salary Sacrifice Scheme
Pension scheme
Free Class IV MOT each year
Referral bonus scheme

The Role:
Book vehicles in for servicing, maintenance, MOTs and additional repair work
Manage workshop bookings and help maximise available workshop capacity
Contact customers to arrange appointments and carry out outbound booking calls
Keep customers updated on the progress of their vehicles
Raise and prepare job cards and repair orders
Assist with job card processing and administration
Invoice completed MOT tests for the HGV MOT ATF
Raise and process invoices accurately
Order parts and arrange subcontract work when required
Carry out post-service follow-up calls with customers
Promote additional workshop services and repairs where appropriate
Maintain accurate vehicle history, service records and documentation
Scan and file job cards and support general department administration
Assist with parts and labour sales to support branch targets
Work closely with the Service Manager, workshop and wider service team

What We're Looking For:
Previous experience in a Service Advisor, Service Administrator, Workshop Planner or similar role
Automotive, HGV or LCV experience would be highly advantageous
Excellent customer service and communication skills
Strong administration and organisational abilities
Excellent attention to detail
Ability to work in a fast-paced environment and manage multiple tasks
A proactive and positive "can-do" attitude
Strong problem-solving skills and ability to use your own initiative
Comfortable working both independently and as part of a team
Basic technical understanding and confidence working with systems and administrative processes
If you're looking for a varied role within the commercial vehicle industry, with excellent earning potential, great benefits and genuine career development, we'd love to hear from you.
Contact Amy at Auto Skills UK quoting Reference: 54577 to find out more or apply today.