Workshop Controller

We are recruiting on behalf of a reputable, multi-franchise approved car dealership in Cardiff for the position of workshop controller. This is an excellent opportunity for an experienced professional to join a long-standing business with over 60 years of operation, offering a competitive salary package and substantial career development prospects.

Benefits of the Workshop Controller:

• Up to 36,000 basic salary, dependent on experience
• Uncapped on-target earnings of 50,000 through hours sold and quality-based bonus schemes
• Personal company car
• Enhanced annual leave entitlement increasing with service, up to 25 days plus bank holidays
• Staff purchase discounts on parts, servicing, and labour
• Access to manufacturer-accredited training, with a goal for all new starters to qualify as Service Technicians within 12 months
• Workplace pension scheme
• Expenses-paid bi-annual staff events, including summer and Christmas parties
• Long-term career progression within a reputable dealership group

Duties of the Workshop Controller:

• Oversee daily workshop operations for a team servicing an 11-ramp workshop
• Liaise with the Aftersales Manager to optimise workshop processes
• Communicate effectively with customers to understand and relay their requirements
• Monitor workshop and individual efficiency to meet key performance indicators
• Manage the allocation of work based on team skills and capacity
• Identify training needs and support team development as the Workshop Controller
• Coordinate between workshop and service reception on vehicle progress
• Maintain workshop standards according to HSO requirements and brand service standards
• Guarantee adherence to customer satisfaction standards and service quality expectations

Requirements of the Workshop Controller:

• Proven success in managing a busy automotive workshop for at least three years, ideally within a franchise-approved dealership
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Results-driven with a focus on quality and reliability
• Proficient in IT and workshop management systems
• Valid UK driving licence with minimal points
• Reside in or within a reasonable commute to Cardiff

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic Workshop Controller opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.