Senior Service Advisor

Senior Service Advisor / Aftersales Advisor / Service Advisor
Location: Chelmsford
Salary: From £35,000 per annum
Hours: Monday-Friday, 8:00am-5:00pm + 1 in 3 Saturdays, 8:00am-1:00pm
Job Type: Full-Time, Permanent

Looking for your next step as a Senior Service Advisor with an established and growing automotive business where your customer service skills and industry experience are genuinely valued?

This is an excellent opportunity for an experienced Service Advisor / Aftersales Advisor to join a forward-thinking automotive business in Chelmsford. You'll play a key role in delivering a seamless aftersales experience, working closely with customers, technicians and senior management while helping to maximise workshop performance and customer satisfaction.

What's in it for You?
Salary from £35,000
Monday-Friday working hours
1 in 3 Saturday mornings
Clear career progression opportunities
Ongoing professional development
Supportive and collaborative team environment
Forward-thinking and innovative business
Opportunity to work with modern automotive technology
Referral programme
Established and growing automotive business

The Role
As a Senior Service Advisor, you'll be the key link between customers and the workshop, ensuring service and repair work is managed efficiently from initial booking through to vehicle collection.
Your responsibilities will include:
Taking service and warranty bookings and updating internal systems
Welcoming customers and identifying servicing and repair requirements
Discussing manufacturer warranty, servicing and repair requirements
Promoting servicing, accessories and additional work where appropriate
Preparing and issuing repair orders to workshop technicians
Providing technicians with relevant customer and vehicle information
Keeping customers updated regarding progress, costs and any delays
Ensuring work is completed to the required standard and within agreed timescales
Accurately recording labour, parts and materials on job cards
Costing and preparing invoices and processing customer payments
Preparing and analysing warranty job cards
Ensuring warranty procedures and manufacturer requirements are followed
Maintaining accurate records and ensuring reception administration is completed correctly

About You
We're looking for an experienced Service Advisor / Senior Service Advisor with a strong understanding of the motor industry and a genuine passion for delivering excellent customer service.
You'll ideally have:
Previous experience in a Service Advisor role
Strong knowledge of automotive servicing, repairs and parts
Proven customer service experience
Excellent communication and organisational skills
Ability to communicate effectively with customers, technicians and management
Strong attention to detail and commercial awareness
Good working knowledge of Microsoft Office, including Outlook, Excel and Word
A professional, proactive and team-focused approach

Apply Today

If you're an experienced Senior Service Advisor / Service Advisor looking for a new opportunity in Chelmsford with a competitive salary, career progression and a forward-thinking automotive business, we'd love to hear from you.

Don't worry if your CV isn't up to date - get in touch and we can work that out later.