Service Advisor

SERVICE ADVISOR
Location: Crewe
Salary: Basic salary & OTE £34,500
Hours: Monday-Friday 8:00am-5:30pm, 1 in 3 Saturdays 8:30am-12:00pm
Job Type: Full-Time, Permanent

LOOKING FOR YOUR NEXT SERVICE ADVISOR ROLE?
Are you an experienced Service Advisor looking for your next opportunity within a busy automotive dealership?
We're looking for a motivated and customer-focused Service Advisor to join an established automotive business in Crewe. As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every vehicle booking, service, repair and customer interaction is managed professionally from initial booking through to vehicle collection.

WHAT'S IN IT FOR YOU?
£34,500 OTE
Performance-related bonus and productivity incentives
Monday-Friday, 8:00am-5:30pm
1 in 3 Saturday mornings, 8:30am-12:00pm
Full-time, permanent position
28 days annual leave including bank holidays
Manufacturer training and career development
Employee vehicle purchase and servicing discounts
Friendly and supportive working environment
Genuine opportunity to develop your automotive career

THE ROLE
As a Service Advisor, you'll be responsible for delivering a professional and customer-focused aftersales experience while ensuring workshop operations run smoothly.
Working closely with customers, technicians and the wider aftersales team, the Service Advisor will manage vehicles throughout the service and repair process, keeping customers informed and ensuring work is completed efficiently and to a high standard.
Your responsibilities will include:
Welcoming customers and providing a professional and friendly service
Booking vehicles in for servicing, maintenance and repairs
Managing customer appointments and workshop bookings
Keeping customers updated throughout the service and repair process
Preparing accurate estimates and explaining repair recommendations to customers
Discussing additional work and recommending relevant products and services
Maximising opportunities for additional sales where appropriate
Handling customer queries and resolving issues professionally
Managing customer expectations regarding costs and completion times
Preparing job cards and ensuring accurate vehicle information is recorded
Ensuring all paperwork and computer records are completed accurately
Maintaining excellent levels of customer satisfaction
Working closely with the Workshop Controller and Service Manager
Following manufacturer and company procedures
Supporting the wider Aftersales team when required

ABOUT YOU
We're looking for an experienced Service Advisor with a strong automotive background and excellent customer service skills.
The successful Service Advisor will ideally have:
Previous experience as a Service Advisor within an automotive dealership
Minimum 2 years' dealership experience
Experience within an aftersales, workshop or service environment
Strong knowledge of vehicle servicing and repairs
Strong organisational skills and the ability to multitask
Ability to manage multiple customer requirements in a busy workshop environment
Confident using computerised dealership systems
Good commercial awareness and the ability to identify additional sales opportunities
Ability to work effectively as part of a busy team
Full UK driving licence desirable
Right to work in the UK

APPLY TODAY
If you're an experienced Service Advisor, Automotive Service Advisor, Aftersales Advisor, Service Receptionist or Dealership Service Advisor looking for a new opportunity in Crewe, offering a £34,500 OTE, regular working hours, manufacturer training and career development, we'd love to hear from you.

For more information or to apply for this Service Advisor vacancy, please contact Kieran at Auto Skills UK & Reference 54973