Our client is looking to hire for a Day Concierge to work at their luxury development in West London. The purpose of the Day Concierge is to provide superior levels of customer service to residents and guests, carrying out day-to-day duties to the highest standard. Hours: 4on 4off rota, 7am to 7pm Salary : £30,000 per annum Duties: Welcoming residents and visitors into the building in a polite and friendly manner. Provide a presence in the building and in the main reception area. Dealing with all residents requests and complaints efficiently. Taking inbound phone calls, redirecting or taking messages as required. Accurate parcel handling and recording. Key management including signing out of key cards to contractors and ensuring their prompt return. Maintaining a log book of current and past contractors and on site visitors. Internal and external patrols of the development. Ideal candidates will have previous residential Concierge experience, or have worked in a similar front of house environment within luxury hospitality or hotels. Please apply with your CV and we will be in touch should you be successful, please note that if you do not hear back within 14 days you should assume you have been unsuccessful for this role. Candidates will need to prove they have the right to work in the UK and be able to undergo relevant vetting checks.
Oct 18, 2025
Full time
Our client is looking to hire for a Day Concierge to work at their luxury development in West London. The purpose of the Day Concierge is to provide superior levels of customer service to residents and guests, carrying out day-to-day duties to the highest standard. Hours: 4on 4off rota, 7am to 7pm Salary : £30,000 per annum Duties: Welcoming residents and visitors into the building in a polite and friendly manner. Provide a presence in the building and in the main reception area. Dealing with all residents requests and complaints efficiently. Taking inbound phone calls, redirecting or taking messages as required. Accurate parcel handling and recording. Key management including signing out of key cards to contractors and ensuring their prompt return. Maintaining a log book of current and past contractors and on site visitors. Internal and external patrols of the development. Ideal candidates will have previous residential Concierge experience, or have worked in a similar front of house environment within luxury hospitality or hotels. Please apply with your CV and we will be in touch should you be successful, please note that if you do not hear back within 14 days you should assume you have been unsuccessful for this role. Candidates will need to prove they have the right to work in the UK and be able to undergo relevant vetting checks.
Job title: Day Concierge Location: South West London Job type: Full time, Permanent Salary: £30,000 per annum Rota: 4 on 4 off / 7am - 7pm About the Role: We are looking for a dedicated and customer-focused Concierge to join our team. In this pivotal role, you will be the face of our development, providing exceptional service to residents and visitors alike. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, handle service requests and day-to day duties, ensuring a smooth and welcoming experience for all. Benefits: Competitive salary (£30,000 per annum) Company pension scheme Employee Assistance Programme (EAP) 25 days holiday + bank holidays Opportunities for overtime Friendly and supportive team environment Key responsibilities: Serve as the primary contact for residents and visitors, offering information about the development and surrounding areas. Remain available and ready to assist residents. Respond promptly to phone calls, emails, and messages directed to the front desk. Manage bookings for key access areas within the development by logging them in and out with prior authorisation. Handle and administer parcels, packages and deliveries. Ensuring proper documentation and adherence to protocols. Conduct daily site walkarounds (site patrols), reporting any faults or maintenance issues to your line manager and relevant parties. Conduct routine health and safety checks. Investigate and document any site-related issues, from leaks to security concerns. Monitor access-control, CCTV, and security systems. whilst at the same time maintaining the security of the premises. Address first-level complaints and ensure effective communication from initial queries to resolution. Facilitate entry for contractors or any external service providers, ensuring their right to be on-site. Complete and review shift handovers accurately. Provide important updates and information to the night concierge at the end of the shift and inform your line manager of relevant shift details. Undertake additional duties as required to support the smooth operation of the development. Skills and Experience: Proven experience in a front-of-house or concierge role, with a strong emphasis on delivering outstanding customer service. Confident and articulate communicator, demonstrate effective verbal and written communication skills. Ability to build strong relationships with a diverse range of customers and clients. Capable of working independently and as part of a team. Proficient in administrative tasks and electronic record-keeping. Exhibit strong attention to detail. Strong problem-solving skills and the ability to handle challenges effectively. Knowledgeable about Health and Safety regulations. Ability to manage time effectively, work under pressure, and meet deadlines. Excellent IT skills (Proficiency in using ICT packages such as Microsoft Word and Excel), with awareness of social media and new technologies. Attributes/ behaviours required to be successful in the role: Able to show an understanding and commitment to good customer care. Self-motivated, with high energy and enthusiasm Pragmatic, creative approach to problem-solving, with emphasis on fast and practical.
Oct 18, 2025
Full time
Job title: Day Concierge Location: South West London Job type: Full time, Permanent Salary: £30,000 per annum Rota: 4 on 4 off / 7am - 7pm About the Role: We are looking for a dedicated and customer-focused Concierge to join our team. In this pivotal role, you will be the face of our development, providing exceptional service to residents and visitors alike. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, handle service requests and day-to day duties, ensuring a smooth and welcoming experience for all. Benefits: Competitive salary (£30,000 per annum) Company pension scheme Employee Assistance Programme (EAP) 25 days holiday + bank holidays Opportunities for overtime Friendly and supportive team environment Key responsibilities: Serve as the primary contact for residents and visitors, offering information about the development and surrounding areas. Remain available and ready to assist residents. Respond promptly to phone calls, emails, and messages directed to the front desk. Manage bookings for key access areas within the development by logging them in and out with prior authorisation. Handle and administer parcels, packages and deliveries. Ensuring proper documentation and adherence to protocols. Conduct daily site walkarounds (site patrols), reporting any faults or maintenance issues to your line manager and relevant parties. Conduct routine health and safety checks. Investigate and document any site-related issues, from leaks to security concerns. Monitor access-control, CCTV, and security systems. whilst at the same time maintaining the security of the premises. Address first-level complaints and ensure effective communication from initial queries to resolution. Facilitate entry for contractors or any external service providers, ensuring their right to be on-site. Complete and review shift handovers accurately. Provide important updates and information to the night concierge at the end of the shift and inform your line manager of relevant shift details. Undertake additional duties as required to support the smooth operation of the development. Skills and Experience: Proven experience in a front-of-house or concierge role, with a strong emphasis on delivering outstanding customer service. Confident and articulate communicator, demonstrate effective verbal and written communication skills. Ability to build strong relationships with a diverse range of customers and clients. Capable of working independently and as part of a team. Proficient in administrative tasks and electronic record-keeping. Exhibit strong attention to detail. Strong problem-solving skills and the ability to handle challenges effectively. Knowledgeable about Health and Safety regulations. Ability to manage time effectively, work under pressure, and meet deadlines. Excellent IT skills (Proficiency in using ICT packages such as Microsoft Word and Excel), with awareness of social media and new technologies. Attributes/ behaviours required to be successful in the role: Able to show an understanding and commitment to good customer care. Self-motivated, with high energy and enthusiasm Pragmatic, creative approach to problem-solving, with emphasis on fast and practical.
Our client is currently seeking an experienced Night concierge to join the team at a luxury development in East London. Shift pattern: 4 on 4 off, 7pm - 7am Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Oct 18, 2025
Full time
Our client is currently seeking an experienced Night concierge to join the team at a luxury development in East London. Shift pattern: 4 on 4 off, 7pm - 7am Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Retail Sales Assistant - Jollyes Pets - Skegness. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Skegness store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 8 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Oct 18, 2025
Full time
Retail Sales Assistant - Jollyes Pets - Skegness. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Skegness store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 8 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Retail Sales Assistant - Jollyes Pets - Bridgwater. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Bridgwater store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, temporary 3 month position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Oct 18, 2025
Full time
Retail Sales Assistant - Jollyes Pets - Bridgwater. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Bridgwater store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, temporary 3 month position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Retail Sales Assistant - Jollyes Pets - Newry. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Newry store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 16 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Oct 18, 2025
Full time
Retail Sales Assistant - Jollyes Pets - Newry. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Newry store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 16 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Retail Sales Assistant - Jollyes Pets - Newtownabbey. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Newtownabbey store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Oct 18, 2025
Full time
Retail Sales Assistant - Jollyes Pets - Newtownabbey. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Newtownabbey store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
We have Temporary Concierge opportunities for residential developments located across the City of London. As a Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be the first and main point of contact for all queries. Your key day-to-day duties will involve operation of the Concierge Desk, reporting to head office management and monitoring on-site security. Concierge key duties: Ensuring the provision of excellent concierge services Building strong working relationships with residents, guests, external contractors and colleagues Conducting regular site inspections and operations Acting as the main point of contact for all queries from residents and guests Helping to ensure the safety of all residents, guest and staff The ideal candidate will havesignificant experience gained within a similar concierge role and a background in delivering excellent customer service. You will also have: Excellent written and verbal communication skills Good understanding of Health and Safety processes Working Hours: Varied shifts (8-12hrs) 0hr contract Salary: £12.25-13.90ph Location: City of London, temporary roles may include South East & West London. Apply with your CV today. Unfortunately, if you've not heard from us within two weeks, please assume your application has not been successful on this occasion.
Oct 18, 2025
Full time
We have Temporary Concierge opportunities for residential developments located across the City of London. As a Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be the first and main point of contact for all queries. Your key day-to-day duties will involve operation of the Concierge Desk, reporting to head office management and monitoring on-site security. Concierge key duties: Ensuring the provision of excellent concierge services Building strong working relationships with residents, guests, external contractors and colleagues Conducting regular site inspections and operations Acting as the main point of contact for all queries from residents and guests Helping to ensure the safety of all residents, guest and staff The ideal candidate will havesignificant experience gained within a similar concierge role and a background in delivering excellent customer service. You will also have: Excellent written and verbal communication skills Good understanding of Health and Safety processes Working Hours: Varied shifts (8-12hrs) 0hr contract Salary: £12.25-13.90ph Location: City of London, temporary roles may include South East & West London. Apply with your CV today. Unfortunately, if you've not heard from us within two weeks, please assume your application has not been successful on this occasion.
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and German. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written German and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Oct 18, 2025
Full time
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and German. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written German and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
We are currently recruiting for an Assistant Estate Manager to join the team based on a luxury residential scheme based in East London. The main aspect of this role is to support the Development Manager in the day-to-day management of the scheme. Salary : £45,000 - £55,000 per annum Hours : Monday - Friday, 9am to 5.30pm Responsibilities: Daily, documented inspections of the internal and external common areas. Management of a growing Estate Team - consisting of a team of Concierge, Security, Estate Operatives and Cleaners. Ensure smooth and correct operations within the Estate Team ensuring that all procedures are being adhered to with accuracy. Design, implement and champion procedures for training and development, in conjunction with the DM and SEM Deal with correspondence and contact in accordance with the management company's Customer Service Charter, ensuring that all others do too. Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests, requests to sublet, etc. Deal with routine matters and pass more serious or complex matters to the Development Manager. Liaise positively and proactively with leaseholders, residents, commercial occupiers, formal and informal Resident Associations. Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, to those reporting the issue and to the client for action where appropriate. Recognise and proactively tackle any and all health and safety risk(s), involving the Compliance Manager as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly. Provide reports to the Development Manager ahead of operations meetings. Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion. Experience: Experience of residential estate management. Experience of managing contractors for hard and soft services Ideally NEBOSH and/or IOSH qualified. Technical knowledge of Estate and property related facilities Section 20 issuance. Qualifications: English GCSE level 4 (grade C) or above. Maths GCSE level 4 (grade C) or above. IOSH IRPM
Oct 18, 2025
Full time
We are currently recruiting for an Assistant Estate Manager to join the team based on a luxury residential scheme based in East London. The main aspect of this role is to support the Development Manager in the day-to-day management of the scheme. Salary : £45,000 - £55,000 per annum Hours : Monday - Friday, 9am to 5.30pm Responsibilities: Daily, documented inspections of the internal and external common areas. Management of a growing Estate Team - consisting of a team of Concierge, Security, Estate Operatives and Cleaners. Ensure smooth and correct operations within the Estate Team ensuring that all procedures are being adhered to with accuracy. Design, implement and champion procedures for training and development, in conjunction with the DM and SEM Deal with correspondence and contact in accordance with the management company's Customer Service Charter, ensuring that all others do too. Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests, requests to sublet, etc. Deal with routine matters and pass more serious or complex matters to the Development Manager. Liaise positively and proactively with leaseholders, residents, commercial occupiers, formal and informal Resident Associations. Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, to those reporting the issue and to the client for action where appropriate. Recognise and proactively tackle any and all health and safety risk(s), involving the Compliance Manager as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly. Provide reports to the Development Manager ahead of operations meetings. Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion. Experience: Experience of residential estate management. Experience of managing contractors for hard and soft services Ideally NEBOSH and/or IOSH qualified. Technical knowledge of Estate and property related facilities Section 20 issuance. Qualifications: English GCSE level 4 (grade C) or above. Maths GCSE level 4 (grade C) or above. IOSH IRPM
Technology Concierge Engineer Salary: £18.42 per hour Location: Brighton Duration: Until 31.12.2025 Hours: 40 hours per week, Monday to Friday Manpower have a fantastic new opportunity for the right candidate to become a Technology Concierge Engineer, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton. The Role Would you like to be part of an exciting team which delivers and improves technology capabilities, enabling colleagues to share information, collaborate better and communicate across digital channels? We need your expertise to do so.Our Client's Technology Digital Workplace is seeking to recruit a new member of the Technology Concierge team in Brighton, who will support their deployment of world class experiences for colleagues & engineering teams globally. You will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World's best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the Technologies Depot to image and send out devices to our customers Ensuring returns are kept up to date along with asset management database In your role you must be: An excellent communicator, verbal and written with exceptional interpersonal skills Good at working under pressure in a fast-paced environment Willingness to learn quickly with systems, software, and procedures Team Player with proven communication, organisational, and strong interpersonal skills Confident taking initiative and making judgement calls Self-motivated, with keen attention to detail Bring a diverse mindset to the team and willing to challenge the status-quo Able to prioritise and drive to results with a high emphasis on quality Please note - This position involves some lifting of technical equipment and/or boxes If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today
Oct 18, 2025
Full time
Technology Concierge Engineer Salary: £18.42 per hour Location: Brighton Duration: Until 31.12.2025 Hours: 40 hours per week, Monday to Friday Manpower have a fantastic new opportunity for the right candidate to become a Technology Concierge Engineer, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton. The Role Would you like to be part of an exciting team which delivers and improves technology capabilities, enabling colleagues to share information, collaborate better and communicate across digital channels? We need your expertise to do so.Our Client's Technology Digital Workplace is seeking to recruit a new member of the Technology Concierge team in Brighton, who will support their deployment of world class experiences for colleagues & engineering teams globally. You will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World's best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the Technologies Depot to image and send out devices to our customers Ensuring returns are kept up to date along with asset management database In your role you must be: An excellent communicator, verbal and written with exceptional interpersonal skills Good at working under pressure in a fast-paced environment Willingness to learn quickly with systems, software, and procedures Team Player with proven communication, organisational, and strong interpersonal skills Confident taking initiative and making judgement calls Self-motivated, with keen attention to detail Bring a diverse mindset to the team and willing to challenge the status-quo Able to prioritise and drive to results with a high emphasis on quality Please note - This position involves some lifting of technical equipment and/or boxes If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today
Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Oct 18, 2025
Full time
Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Customer Service Manager, Jollyes Pets, based Waltham Abbey (Hybrid role). Salary £28-30 k p.a. + many benefits. An exciting time to join an award-winning business with a reputation for outstanding service, in a newly created role leading our customer service agents by example, right at the heart of our mission - to keep our customers and their pets, happy! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £28-30k p.a. (depending on experience) iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into more senior Support roles - you really can have a great career with Jollyes! This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Customer Service Manager This role sits within our Customer Services team, the digital face and voice of our brand, supporting our e-commerce team and store network. We're a fast paced, pet-focused retailer with a reputation for outstanding service (4.8 out of 5 on TrustPilot from over 95k reviews) which we're keen to maintain and build on. Leading by example, ensuring our customers get great service and our senior leadership are kept abreast of key feedback themes. Success measures will include customer satisfaction scores, handling time, ticket volume closed and successful implementation of new processes. A full job description is available on request, but to summarise your key responsibilities: Lead and develop our high-performing customer service team. Manage inbound queries across email, phone, live chat & social media. Collaborate with stores, regional managers, and internal teams to resolve issues. Report on KPIs and customer trends to senior leadership. Drive process improvements and elevate customer satisfaction. The Skills - Customer Service Manager To be successful in this role, you'll need the following skills, experience and qualities: Previous experience managing a similar customer service team help desk type operation. Proven ability to lead, motivate, and drive change. Strong communication, problem-solving, and multitasking skills. Experience with CRM tools (Zoho Desk a plus). Passion for delivering exceptional customer experiences. Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please
Oct 17, 2025
Full time
Customer Service Manager, Jollyes Pets, based Waltham Abbey (Hybrid role). Salary £28-30 k p.a. + many benefits. An exciting time to join an award-winning business with a reputation for outstanding service, in a newly created role leading our customer service agents by example, right at the heart of our mission - to keep our customers and their pets, happy! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £28-30k p.a. (depending on experience) iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into more senior Support roles - you really can have a great career with Jollyes! This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Customer Service Manager This role sits within our Customer Services team, the digital face and voice of our brand, supporting our e-commerce team and store network. We're a fast paced, pet-focused retailer with a reputation for outstanding service (4.8 out of 5 on TrustPilot from over 95k reviews) which we're keen to maintain and build on. Leading by example, ensuring our customers get great service and our senior leadership are kept abreast of key feedback themes. Success measures will include customer satisfaction scores, handling time, ticket volume closed and successful implementation of new processes. A full job description is available on request, but to summarise your key responsibilities: Lead and develop our high-performing customer service team. Manage inbound queries across email, phone, live chat & social media. Collaborate with stores, regional managers, and internal teams to resolve issues. Report on KPIs and customer trends to senior leadership. Drive process improvements and elevate customer satisfaction. The Skills - Customer Service Manager To be successful in this role, you'll need the following skills, experience and qualities: Previous experience managing a similar customer service team help desk type operation. Proven ability to lead, motivate, and drive change. Strong communication, problem-solving, and multitasking skills. Experience with CRM tools (Zoho Desk a plus). Passion for delivering exceptional customer experiences. Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please
Head Concierge - Luxury Residential Development Location: South West London Job Type: Full-Time, Permanent Salary: £38,000 per annum Are you a polished and professional concierge with a passion for delivering exceptional five-star service? We are seeking an experienced Head Concierge to lead the front-of-house operations at a prestigious luxury residential apartment development in South West London . About the Role As Head Concierge, you will be the first point of contact for residents and visitors, representing the highest standards of hospitality and discretion. You will lead a Front of House Concierge team and ensure that all residents receive a seamless, secure, and personalised service. Key Responsibilities Provide a warm, professional welcome to all residents and guests Manage concierge operations, including shift rotas and performance supervision Handle resident enquiries and requests efficiently and discreetly Liaise with building management, contractors, and external service providers Coordinate parcel deliveries, bookings, transportation, and lifestyle services Maintain security and access control procedures Uphold high standards of presentation and cleanliness in front-of-house areas Requirements Proven experience in a Head/Senior Concierge/Front of House Manager role (residential or 5-star hotel background preferred) Impeccable personal presentation and communication skills Strong leadership and organisational skills Ability to remain calm and professional under pressure Tech-savvy and confident using property management systems and email Right to work in the UK Benefits Competitive salary of £38,000 per annum Uniform provided Supportive management and a premium working environment Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
Oct 17, 2025
Full time
Head Concierge - Luxury Residential Development Location: South West London Job Type: Full-Time, Permanent Salary: £38,000 per annum Are you a polished and professional concierge with a passion for delivering exceptional five-star service? We are seeking an experienced Head Concierge to lead the front-of-house operations at a prestigious luxury residential apartment development in South West London . About the Role As Head Concierge, you will be the first point of contact for residents and visitors, representing the highest standards of hospitality and discretion. You will lead a Front of House Concierge team and ensure that all residents receive a seamless, secure, and personalised service. Key Responsibilities Provide a warm, professional welcome to all residents and guests Manage concierge operations, including shift rotas and performance supervision Handle resident enquiries and requests efficiently and discreetly Liaise with building management, contractors, and external service providers Coordinate parcel deliveries, bookings, transportation, and lifestyle services Maintain security and access control procedures Uphold high standards of presentation and cleanliness in front-of-house areas Requirements Proven experience in a Head/Senior Concierge/Front of House Manager role (residential or 5-star hotel background preferred) Impeccable personal presentation and communication skills Strong leadership and organisational skills Ability to remain calm and professional under pressure Tech-savvy and confident using property management systems and email Right to work in the UK Benefits Competitive salary of £38,000 per annum Uniform provided Supportive management and a premium working environment Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.
Retail Store Manager - Jollyes Pets - Barnsley. Salary £27,000 - £30,500 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Barnsley store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,000 - £30,500 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Oct 17, 2025
Full time
Retail Store Manager - Jollyes Pets - Barnsley. Salary £27,000 - £30,500 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Barnsley store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,000 - £30,500 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Retail Sales Assistant - Jollyes Pets - Scunthorpe. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Scunthorpe store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Oct 17, 2025
Full time
Retail Sales Assistant - Jollyes Pets - Scunthorpe. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Scunthorpe store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What do we need from you?: Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position - 12 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ' Best Retailer 2024 ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Oct 17, 2025
Full time
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Oct 17, 2025
Full time
Location: Grange Park, NN4 (Must live in or around the specific Geographic location)Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings. £25000 to £27500 Basic salary per year, dependent on experience. Uncapped commission scheme. A Company Car. Career 'Start-Up' support and bonus structure. Clear Career progression opportunities. Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and our Partnership model, provides a great opportunity for you to build 'your career - your way'. Partnership provides flexible working to allow you to provide your customers with a personal Estate Agency service and for you to optimise your own work/life balance. If you have a passion for Estate Agency and helping people move, but desire to build your own customer base and work in a local area that you are passionate about, then we want to hear from you. The role will be tailored by you, and your results will be reflected by your marketing flair, sales skills and customer service. Unlike some hybrid or self-employed roles, support for you to succeed is considerable. With local branch hub teams to assist you, central lead management and concierge telephony support. This unique role is for you if you want: Flexibility, through hybrid working. Competitive Salary, Commission and Bonus structure. Career Progression Support, through training, development and lead management Success Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF-EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end-to-end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home-based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
Job Title: Night Assistant Contract Type: Permanent Salary: £25,673.65 per annum, plus 10% night shift allowance (pro rata per annum) Working Hours: Part time 28.5 hours Working Pattern: 4 Nights on and 4 Nights off - Hours are 22:00-06:30 Location: Rose Brae, Birkenhead If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Night Assistant Working across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes. About you We are looking for someone with: Experience with working with vulnerable client groups. IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays (pro rata) Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered
Oct 17, 2025
Full time
Job Title: Night Assistant Contract Type: Permanent Salary: £25,673.65 per annum, plus 10% night shift allowance (pro rata per annum) Working Hours: Part time 28.5 hours Working Pattern: 4 Nights on and 4 Nights off - Hours are 22:00-06:30 Location: Rose Brae, Birkenhead If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Night Assistant Working across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes. About you We are looking for someone with: Experience with working with vulnerable client groups. IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays (pro rata) Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and Mandarin or Cantonese. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written Mandarin or Cantonese and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Oct 17, 2025
Full time
Are you passionate about providing exceptional customer service? Do you want to be part of an award-winning company that truly values its people? If you have previous experience in customer service and thrive in a dynamic environment, we'd love to hear from you! AXA - Global Healthcare are currently recruiting Customer Service Associates for full-time, permanent roles in Tunbridge Wells. Join our dedicated team, where you'll support customers worldwide-24/7-guiding them through their medical claims journey with care and professionalism. A high percentage of calls will be conducted in English; therefore, you'll need to be fluent in both English and Mandarin or Cantonese. We're on an exciting growth path, aiming to become a leading player in the global healthcare marketplace over the next two years. And at the heart of that success are our people and our culture. If you're ready to make a difference and grow with us, this is the opportunity for you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work at least two days a week (40%) at our office in Tunbridge Wells, moving to three days a week (60%) in the future. Working Hours & Shift Pattern: Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example: Early Shift - starting between 6.00am - 8.00am. Core Shift - starting between 8.00am -10.30am. Late Shift - starting between 12.00pm - 2.30pm. Night Shift - starting at 10pm. Induction & Training: Induction Date: 12th January 2026 To help you settle into the team and to set you up for success in your new role, you'll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. What you'll be doing: Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer. Applying your initiative and the information tools available to provide the best outcome for our customers. Answering calls whilst adhering to standard response times. Ensuring accurate and timely completion of documentation and follow up of cases. Remaining calm in the face of challenge to effectively help our customers when they need us the most. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Fluent in both spoken and written Mandarin or Cantonese and English, together with experience in a customer facing role is essential. Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner. Highly adaptable to change and managing multiple priorities. Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment. Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide. Resilient and ambitious, taking ownership of complex queries and using own initiative. Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace. When applying to this role, we'll ask you to complete several screening questions. Please ensure you answer these as they form part of our shortlisting process. If successful at application, you'll be invited to join a 15-minute virtual group introduction call via Teams where we'll explain the role further. These will be held between 27th October and 6th November. Following your attendance to the call, you'll be invited to attend an assessment day which will take place on 11th, 13th, 17th and 19th November in our Tunbridge Wells office. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role. 20% shift allowances of up to £4,933. Language allowance of £1,250 (may increase dependant on team allocation). Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
