12 jobs found

Team: Retail Location: Midsomer Norton (please note, this is a not a home working role) Work pattern: 35 hours per week, rota is across Monday-Friday, occasional Saturday's Salary: Up to £27,466.16 per annum Contract: Fixed term until 31st March 2027 We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Retail Online Hub Manager: To lead, manage, coach, and develop an online team of employees and volunteers to be the best they can be, maximise our online performance through the safe day-to-day operational management of online activities. Take ownership for delivery of the online income, expenditure and operating profit budgets and other key measures of performance. To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for online operations and related people management. About the Retail team: We currently operate 80 shops across the country and an online trading operation for new and donated goods Retail and trading play a key role in growing income and introducing new audiences to Cats Protection. What we re looking for in our Retail Online Hub Manager: Experience of managing eBay or other comparable online operations Demonstrable learning and experience from functioning in a relevant ecommerce environment Previous experience of line managing a team and building a culture of achieving collective goals Ability to provide a positive experience for shop team colleagues through effective engagement and management A good understanding of the challenges of working in the voluntary sector and specifically charity retail Full, valid UK driving license and access to a vehicle What we can offer you: range of health benefits 26 days annual leave plus bank holidays, increasing with length of service Salary Finance, which empowers you to take control of your financial wellbeing and much more, which you can learn about Interested? Here s how to apply: Application closing date: 4th February 2026 Virtual interview date: 5th & 12th February 2026 (depending on application numbers) Final stage in person interview: 24th February 2026 Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. If you re enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. If successful, your recruitment journey will include: Anonymised application form Virtual interview In person meet up at Midsomer Norton (further details will be provided prior) Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Merchandiser Leeds (Colton) 2 minutes from Junction 46 (M1), approximately 20 minutes from Leeds Station Salary : Up to £36,500 depending on experience Working Hours: Full-time, 37.5 hours per week, Monday to Friday. Flexibility is required at times to meet the needs of the role. The Role The Merchandiser will play a key role in planning, forecasting, and trading across web, wholesale, and marketplace channels. The successful candidate will be highly analytical, detail-oriented, and comfortable working in a fast-moving, performance-driven environment. Key Responsibilities Work closely with Buying to plan ranges based on trend, performance data, and commercial analysis Manage own area including OTB and WSSIs, identifying risks and opportunities Prepare regular trading reports and analyse performance to forecast demand and optimise stock levels Analyse sales across web, wholesale, and marketplace channels Liaise with suppliers and logistics teams to track inbound stock and manage product launches Communicate stock updates, risks, and changes clearly to relevant stakeholders Propose sale and promotional activity aligned with the brand calendar and trading targets Present trading insights and recommendations in quarterly performance reviews Contribute to range reviews and sign-off meetings Build strong cross-functional relationships with Buying, Logistics, Sales, and E-commerce teams About You 3+ years experience in a merchandising role (fashion or lifestyle preferred) A confident communicator with the ability to present insights and influence decisions Strong Excel capability and analytical skillset Commercially minded with a strong eye for detail Able to manage multiple priorities in a fast-paced environment Highly organised with excellent time management skills Proactive, quick to learn, and keen to develop Full UK driving licence advantageous Benefits Salary up to £36,500 depending on experience 25 days holiday plus bank holidays (option to buy up to 2 additional days) Hybrid working (1 day per week from home) Flexible start (08 00) and finish (16 00) times Free onsite parking Friendly and collaborative working environment Generous staff discount for employees, friends, and family Health Cash Plan (post-probation) Profit-related bonus scheme Cycle to Work scheme Staff shop with heavily discounted samples Fully funded annual staff event 10 days sick pay (post-probation) If you would like to apply for the role of Account Manager then please email your CV to (url removed) or call Jade on (phone number removed) Closing date is 28,02.2026 - Please note this could change subject to suitable applications Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Full-Stack Web Developer (Laravel + Vue) Salary: £40,000 - £50,000 (DOE) Location: UK-based, predominantly remote with occasional visits to Stroud Job Type: Permanent About the Company Our client is a UK-based software company developing advanced tools used by engineers, energy consultants and architects to design energy-efficient, low-carbon buildings . Their software is used worldwide and in leading universities to support more sustainable construction and help reduce climate impact. They are investing in modernising their internal digital ecosystem and are looking for a talented developer to play a key role in this transformation. Role Overview We are seeking a Full-Stack Web Developer who will help rebuild and modernise the company's core digital systems. This includes E-commerce, CRM, licensing, customer portals and other business-critical applications. Reporting to the Digital Systems Manager , you will work across the full stack to design, build and maintain a scalable, secure platform that integrates multiple systems and services. This is a hands-on development role, ideal for someone who enjoys solving complex technical problems, working with modern web technologies and having real ownership in a small, collaborative team. Key Responsibilities Develop, enhance and maintain the core digital platform that underpins E-commerce, CRM, licensing and other internal systems. Design and implement features across both Front End and Back End using Laravel/PHP and Vue.js (or similar). Build, improve and maintain API integrations between internal applications and third-party services. Support the migration from Legacy systems to a modern, modular and scalable architecture. Work with relational and NoSQL databases to manage data models, migrations and performance. Implement and maintain secure authentication and authorisation mechanisms, including Single Sign-On (SSO) across multiple systems. Contribute to deployment, monitoring and maintenance of applications in Linux-based environments using containers and cloud services. Participate in code reviews, testing and documentation to ensure high standards of code quality and reliability. Troubleshoot and resolve production issues, helping to ensure system uptime, data integrity and a smooth user experience. Collaborate closely with the Digital Systems Manager and wider team to shape technical decisions and roadmap priorities. Essential Skills & Experience We're looking for someone with solid full-stack experience who can work independently and confidently across the stack. Technical essentials: Strong commercial experience with Laravel/PHP for Back End and API development. Front End experience with Vue.js or a similar modern JavaScript framework. Some experience with Node.js (the team uses LoopBack on certain services). Experience working with CMS platforms and handling data/content migrations . Strong understanding of relational databases (MySQL) and familiarity with MongoDB or other NoSQL databases. Proven experience designing and consuming RESTful APIs and integrating multiple business systems. Good understanding of authentication, authorisation, web security and SSO concepts. Hands-on experience with: Git (version control) Docker (containerisation) Cloud environments such as AWS, DigitalOcean or similar Linux for deployment, monitoring and routine maintenance Personal attributes: Proactive problem solver with strong attention to detail. Clear and confident communicator, able to work with both technical and non-technical colleagues. Comfortable working independently and managing your own workload. Keen to learn new technologies and approaches. Flexible and willing to pitch in where needed in a growing business. To find out more about Computer Futures please visit our website Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Senior Amazon Marketplace Manager Online Retailer Greater Manchester Hybrid (3 days office / 2 remote) 50,000- 80,000 Basic A scale up online retailer is seeking a Senior Amazon Marketplace Manager to bring its Amazon operation in-house for the first time. Amazon represents a significant proportion of total business revenue, and the channel has been successfully managed by an external team. The business is now ready to internalise this capability, investing in dedicated, in-house expertise to take ownership of day-to-day Amazon performance while protecting and optimising market share in a challenging trading environment. This role sits within a broader ecommerce team, offering the opportunity to shape how Amazon is managed long term while joining a business with a strong, resilient culture and a hands-on leadership team. The Senior Amazon Marketplace Manager will take ownership of the Amazon channel, with a particular focus on advertising performance, operational detail and sustainable growth rather than aggressive expansion. Key responsibilities include: Leading the transition from an externally managed Amazon account to a fully in-house model Full ownership of Amazon Seller Central for a high-revenue, high-complexity account Absolute responsibility for Amazon Advertising, including Sponsored Products and Sponsored Display Managing significant advertising budgets (up to six figures monthly during peak periods) with accountability for ACOS / TACOS Managing and optimising a large catalogue of 5,000+ ASINs Overseeing ASIN optimisation, content quality, A+ content and Brand Store development Ensuring strong account health, compliance and issue resolution Working closely with internal ecommerce and marketplace leadership, while inventory forecasting remains with merchandising teams Establishing clear reporting, processes and governance around Amazon performance Supporting the build-out of in-house capability, including potential admin or junior support roles Playing a key role in knowledge transfer and structured handover from the incumbent team To be considered for the position of Senior Amazon Marketplace Manager, you will offer: Proven track record in a senior Amazon role within online retail or ecommerce Management of large-scale Amazon catalogues (5,000+ ASINs minimum) Confident in Amazon Advertising and comfortable running large budgets independently Ability to operate autonomously, setting strategy and executing day-to-day activity Understands the importance of optimisation, efficiency and market-share protection Is commercially minded and pragmatic rather than growth-at-all-costs Thrives in founder-led or entrepreneurial environments Values culture, accountability and collaboration Experience moving Amazon accounts in-house from an external environment is highly desirable. This is a hands-on role for a Senior Amazon Marketplace Manager who enjoys depth, detail and ownership. Apply today to find out more and be considered! BH35350

Business Systems Manager - South Devon (Hybrid) - RL8070 Job Title: Business Systems Manager Location: South Devon (Hybrid) Reference: RL8070 Salary: Competitive Benefits: 25 days holiday per year, BUPA Healthcare Plan, Life Cover Insurance, Pension, Cycle to Work scheme, Exclusive discounts on products, Paid Charity Volunteering Days The Client A respected lifestyle and homewares business founded on ethical sourcing, craftsmanship and sustainable design principles. Operating as a certified B Corp, the organisation balances commercial growth with purpose and responsible trading. The business has evolved from a small-scale wholesale concept into a recognised multi-channel operation, and retains a hands-on, collaborative culture where individuals are close to the detail and able to shape how the business works. The Role This is a standalone role owning the full business systems landscape across E-commerce, ERP, retail and operational platforms. Reporting into the CFO, you will be accountable for the availability, performance and development of the technology stack and supporting processes. This exciting role would suit someone comfortable working in a lean SME environment where systems responsibility is centralised. It requires sound commercial understanding, the ability to prioritise based on trading impact and a balance of operational firefighting and forward improvement planning. You will need to be both hands-on and strategic, able to respond quickly to issues affecting order flow, stock, customer experience, and trading partners. A phased handover will be provided by the current post holder, with the expectation that you will become fully self-sufficient. On-site presence in South Devon is required to effectively understand business processes and maintain operational awareness. You can expect to spend two to three days per week across the head office and local sites, with occasional visits to other retail locations when required. Key Responsibilities: Systems Ownership and Administration: Act as primary owner for ERP, Shopify and related systems, including configuration, troubleshooting and optimisation Manage and maintain Khaos Control ERP which sits at the centre of business operations Support day-to-day enquiries and technical issues, ensuring platform stability and continuity Maintain documentation, workflows, and process mapping Systems Integration and Data Flow: Manage integration performance and data synchronisation across Shopify, ERP, WMS, PIM and forecasting tools Troubleshoot and resolve integration failures, escalating when necessary Ensure smooth data flow across retail partners including Next and John Lewis where commercial sensitivity and SLA expectations are high Drive improvements in data quality, reliability, and reporting Vendor and Partner Management: Manage relationships with platform vendors and outsourced support including IT partners Maintain service levels, track support tickets and delivery progress Represent internal requirements and advocate for improvements IT Infrastructure Oversight: Oversee IT equipment, software licenses and retail POS systems Coordinate with external IT support services to ensure operational availability and compliance Manage inventory and user access controls Cross Functional Collaboration: Work closely with merchandising, operations, warehouse, trading, customer care, and finance teams to understand and support their workflow requirements Provide user training, knowledge sharing and systems guidance Translate business priorities into system changes or process enhancements Project Work: Lead and deliver improvement projects including infrastructure enhancements, workflow optimisation, and system upgrades Support the technology aspects of planned retail expansion and new store readiness Contribute to medium-term platform roadmap activities Essential Skills and Experience: Background in business systems, ERP administration, E-commerce, or operational systems Strong commercial awareness and ability to prioritise based on trading and customer impact Proven hands-on experience managing Shopify and ERP platforms (Khaos Control experience is highly advantageous) Exposure to integration management, EDIs and multi-channel data flows Capable of working independently without internal systems support Strong communication and stakeholder alignment skills Ability to translate technical concepts for users across finance, merchandising and customer care Comfortable balancing reactive issue resolution with structured improvement activity Desirable Experience: Retail, E-commerce or consumer product background Understanding of purchasing, stock flow, sales order processing, and warehouse operations Knowledge of WMS, PIM or forecasting technologies (Slimstock/Pimberley advantageous) Experience supporting physical retail, POS and store technology Experience working with outsourced IT providers To apply for this Business Systems Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

About us Located in Milton Keynes, F&F Stores is a rapidly expanding E-commerce business that thrives on bringing licensed products from beloved brands like Disney, Marvel, Minecraft and iconic football clubs directly to your doorstep. Our high-quality products include a wide range for the whole family, from toys and fashion to home accessories and beauty items, found on popular E-commerce marketplaces and our own e-commerce website. Location: Office-based, in Milton Keynes Contract: Full-time, Permanent Number of vacancies: 2 Salary: £60,000 - £65,000 Reports directly to: Directors / Business Owners Direct Reports / Team Structure: Category Managers, PPC Executives, Commercial Analyst, Demand Planner, Copywriter, Listings Uploaders, Account Health / Operations Specialist. The role is accountable for setting direction, priorities, performance expectations, and outcomes for this team. The Amazon Account Head is the single accountable owner of the Amazon business in the North America market. This role holds full responsibility for the commercial, operational, and account health performance of all Amazon marketplaces in this market. The role owns delivery against the agreed P&L (built by Finance), leads demand planning decisions, controls trading and PPC execution, manages Amazon relationships, and protects account health. Support functions contribute to execution; accountability for outcomes remains with this role. This is a senior ownership role with clear authority and responsibility for results. Key Accountabilities 1. P&L Delivery and Commercial Ownership - Deliver the agreed Amazon P&L across revenue, margin, and contribution. - Own performance against budget and forecast, including variance analysis and corrective action. - Actively manage margin drivers including pricing, promotions, Amazon fees, PPC efficiency, fulfilment, and storage costs. - Ensure all trading decisions are commercially justified with clear profit, cash, and stock impact. - Work with Finance to inform reforecasts and explain performance outcomes clearly and proactively. 2. Amazon Account Ownership and Relationship Management - Act as the single accountable owner for the Amazon account in the North America market. - Own all interactions with Amazon, including operational, commercial, and strategic discussions. - Lead Amazon performance reviews, escalations, and issue resolution. - Represent the business confidently and commercially in all Amazon-facing engagements. - Evaluate and drive participation in Amazon programmes where they deliver commercial value. 3. Account Health Ownership and Risk Management - Own and protect Amazon Account Health across the North America market. - Set standards and expectations for the Account Health/Operations function. - Proactively monitor policy compliance, performance metrics, and risk indicators. - Lead responses to account health warnings, investigations, or suspensions. - Ensure corrective actions are implemented, documented, and sustained. - Prevent avoidable account health incidents through proactive control and escalation. 4. Demand Planning Leadership - Lead demand planning decisions for the North America market. - Direct the Demand Planner on forecasts, demand signals, and replenishment priorities. - Define stock allocation requirements across marketplaces. - Own sell-through targets and exit strategies for slow-moving or underperforming stock. - Actively manage risks relating to stock shortages, excess inventory, and aged stock exposure. - Take accountability for the commercial consequences of demand planning decisions. 5. Trading, Pricing, and Promotions - Own Amazon trading strategy and execution in the North America market. - Direct Category Managers on range strategy and SKU-level performance management. - Set and execute pricing strategies aligned to margin targets and competitive positioning. - Approve and control promotions, deals, and discounting activity. - Review SKU-level performance and take decisive action on underperforming products. - Balance growth opportunities with margin protection and stock risk. 6. PPC and Traffic Control - Own PPC direction, execution, and outcomes. - Set targets and priorities for PPC Executives. - Ensure PPC spend is ROI-driven, stock-aware, and margin-led. - Monitor and optimise TACoS, ACOS, conversion rates, and organic vs paid mix. - Pause, scale, or redirect spend based on performance and inventory position. - Hold PPC execution accountable to commercial outcomes. 7. Catalogue, Content, and Listing Standards - Set standards for listing quality, content accuracy, and brand presentation. - Direct the Copywriter and Listings Uploaders on priorities and execution. - Ensure catalogue structure supports discoverability, conversion, and compliance. - Oversee new product launches and listing readiness. 8. Cross-Functional Leadership and Execution - Direct execution across PPC, Supply Chain, Compliance, Finance, and Operations. - Set clear priorities, actions, and deadlines for Amazon initiatives. - Escalate risks early and drive resolution across teams. - Ensure accountability and follow-through on agreed actions. 9. Performance Reporting and Insight - Own performance reporting cadence. - Deliver weekly trading updates and monthly performance reviews. - Analyse performance across revenue, margin, PPC, and stock health. - Direct the Commercial Analyst on insight generation and analysis. - Provide clear, actionable insights to senior stakeholders. - Translate insight into decisions and actions with clear ownership. 10. Compliance and Operational Readiness - Ensure products are compliant, correctly labelled, and sellable upon arrival. - Work with Compliance and Supply Chain to prevent blocked inventory or listing suspensions. - Maintain operational readiness for peak and seasonal trading. Measures of Success - Amazon P&L delivered in line with plan. - Strong leadership and performance of the Amazon team. - Stable and proactive account health management. - Accurate, trading-led demand decisions. - Controlled stock risk and storage exposure. - Profitable PPC performance. - Clear ownership demonstrated in both success and failure. Required Skills & Experience - Proven Amazon Expertise: Deep understanding of Amazon marketplace operations, trading, PPC, and account health management. - Commercial Acumen: Experience owning P&L, managing budgets, driving margin, and making data-driven trading decisions. - Analytical Skills: Ability to interpret complex datasets, analyse performance metrics, and translate insights into actionable business decisions. - Leadership & People Management: Track record of leading cross-functional teams, influencing stakeholders, and driving execution in a fast-paced environment. - Relationship Management: Strong capability in managing commercial relationships with Amazon and third-party partners. - Demand Planning Knowledge: Experience in forecasting, stock allocation, and inventory risk management. - Operational Excellence: Understanding of compliance, operational readiness, and catalogue/content standards. - Strategic Thinking: Ability to balance short-term trading decisions with long-term business objectives. - Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to senior stakeholders. - Problem-Solving & Resilience: Proven ability to manage high-pressure situations, resolve escalations, and maintain account health proactively. Benefits: Casual dress; On-site parking; Employee Assistance Programme; Bright Exchange; Regular social events including summer & end of year parties.; Spontaneous employee well-being treats; An Amazon Birthday voucher; Vouchers at Christmas to shop with F&F; Staff Purchases; NEST Pension; Private medical insurance with Vitality health with various benefits including discounts on a gym membership. Please note: We do not accept unsolicited or speculative CVs from recruitment agencies. Any such submissions will not give rise to a fee or commission if the candidate is subsequently hired via direct application or an instructed recruitment partner.

Buyer - Gardening/Seasonal Online Retailer - Home and Garden London/Hybrid Salary up to 50K Basic Zachary Daniels Recruitment are partnered with a multichannel retailer, on the appointment of a Buyer - Gardening/Seasonal, to own category performance across garden and seasonal ranges, for the online business. Requiring 2 days a week in the office and 3 days from home, our client offers a high degree of flexibility for a commercially minded and passionate Buyer. Overall Purpose Play a key role in driving the commercial success of a growing ecommerce business through the delivery of a competitive drop ship proposition. Own the development, execution and optimisation of cross-category DSV ranges in line with the wider category and trading strategy Support business growth ambitions by expanding existing ranges and introducing new suppliers and products that strengthen the overall customer offer Key Responsibilities Deliver commercial performance across DSV sales, margin and returns, ensuring targets are consistently met or exceeded Lead the development and execution of the DSV range in line with category strategies, identifying and unlocking growth opportunities across priority categories Partner closely with Buying Managers to identify range gaps, customer needs and product opportunities Source, onboard and manage new DSV suppliers, owning negotiations from initial engagement through to products going live online Build and maintain strong supplier relationships, ensuring ongoing availability, competitive pricing and commercial alignment Negotiate supplier terms, cost prices and funding contributions to support margin targets and additional revenue streams Identify opportunities for supplier-funded activity and advertising revenue, contributing to agreed annual income targets Work cross-functionally with Buying, Digital, Merchandising and other teams to ensure product ambitions are delivered effectively online Follow established business processes to onboard new suppliers and products efficiently and compliantly Continuously review range performance, analysing results to identify root causes and implement corrective actions where required Maintain a deep understanding of assigned categories, market trends and competitor activity To be considered for the position of Buyer - Gardening/Seasonal, you will offer the following: Background in multi-category buying and/or drop-ship buying within an ecommerce business Passionate about product, customer experience and commercial performance Confident challenging constructively and influencing both internal and external stakeholders Proactive, commercially minded and comfortable working in a fast-paced, growth-oriented environment Strong communicator with the ability to manage multiple relationships effectively Detail-oriented, organised and capable of balancing strategic thinking with hands-on delivery Apply today to be considered for the position of Buyer. BH35326

Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.

Our client provide domestic and International cross border e-commerce and mail solutions to businesses worldwide. As an autonomous broker, they handle domestic and international deliveries and European returns across their postal and commercial networks. By working with local home delivery specialists, they also provide the best last-mile experience available. Due to expansion they are now looking for a new Business Development Manager or Senior Business Development Manager depending on experience, from an International eCommerce cross-border specialist background with a basic salary which can range from 50,000 to 60,000 plus commission, car alllowance and other benefits DOE Idealy they are looking for candidates who are North West based, but as a National role, other areas across the UK will also be considered Goal of the position - Responsible for the generation of new business nationally as designated by Commercial Director & National Sales Manager (New Business). - Working with other members of the Sales team to maximise revenue growth and profit margin. - To introduce the Company's products and services to potential customers through telephone calling, trade shows or personal visits within an agreed call cycle. Sales - To identify, research, investigate and close new accounts throughout UK & Ireland - To build pipeline of potential clients. Details Including expected spend levels and any competitor information to be recorded on relevant system. - Work effectively within the sales team to maximise sales opportunities. - To make qualified visits to prospective and existing customers using effective route planning and time management. - To manage key accounts effectively and record all contact/information on relevant system. - To provide customers with timely and relevant information about the client's services. - Proactively provide customers with accurate information, enabling them to access services at the earliest opportunity, with maximum ease. - Present a professional image of the company to all at all times and develop and maintain relationship with prospective and existing customers. - Develop and maintain effective relationship with other sales team members, other departments and management. - Ensure all sales procedures are followed at all times - Ensure customer agreements/tariffs are signed before trading begins, and that accurate rates have been communicated to the Finance Department. - Ensure all corporate standards are met. Expertise - Minimum GCSE level in English and Maths or equivalent - Proven sales experience and performance in International Cross Border / E-Commerce Solutions - Able to find and close business - Excellent knowledge of sales procedures - Experience of CRM systems - Knowledge of health and safety issues relating to job - Excellent Microsoft skills, Word, Excel, PowerPoint - Excellent communicator both in person and by telephone - Holder of clean current driving licence (minimum 1 year) - Good geographical knowledge - Self-starter - Result oriented - Flexible and adaptable - Good team worker and able to work on own initiative - Able to prioritise own work, and work without supervision - Diplomatic and resourceful - Planner and organiser

Freightserve recruitment are looking for an experienced Operations Manager who is experienced within eCommerce. The company are a busy fast growing company. Job Description:- We're looking for a motivated and capable Senior Operations Manager to join our team and help deliver outstanding results in this area of the business. You'll contribute to the success by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence. Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice. Duties- Overall responsibility for operations ensuring that processes run efficiently and effectively Be the Voice of Operations and the Operations Champion throughout the business Responsibility for operational planning using a data driven and analytical approach Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team Responsibility for the operations budget & operations/warehouse P&L Responsibility for driving improvements, best practice and operational excellence Develop & implement operational strategies and SOP's Responsibility for warehouse health, procurement, KPI's and operational performance Responsibility for always ensuring compliance with regulations and health & safety standards Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner Responsibility for disaster recovery planning which is regularly reviewed and tested All candidates must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Duties: Maintaining and uploading product pricing for new products via online platforms Administering online promotions including retail and invoice pricing Implementing promotions, monitoring and updating brand promotional calendars, submitting promotion details to channels, collating promotional data Liaising with retail contacts to ensure new product listings and promotions are progressed to live status on the agreed dates Updating daily channel performance reports Maintaining inventory databases and aiding with intake planning Monitoring channel health, including product activation's, stock levels, run rates Highlighting any issues to the Trading Manager Administering Amazon FBA stock replenishment's by working with the operations team to ensure efficient flow of stock into the Amazon channel Monitoring and collating data on returns and daily dispatch volumes Skills: Excellent level of arithmetic Confident in use of Microsoft Excel Experience in ecommerce is a significant advantage The ability to operate as part of a team Self-motivated with the ability to succeed in a varied, fast paced environment. Commercial acumen with the ability to see the bigger picture. Integrity of the highest level (INDPERM)

Quest Search & Selection are currently recruiting for an Assistant eCommerce Manager. In this role you will play a key role in delivering online campaigns and promotions whilst working on the daily trading & optimising of the website. The business is a leading international fashion & lifestyle retailer that compromises of a multi-channel offer, which is available in-store & via 3rd parties and online. This role is ideal for someone who thrives in a results-driven environment and is eager to grow their digital retail career. Role and Responsibilities of this an Assistant eCommerce Manager role: Lead the daily trading operations of the platforms, ensuring performance aligns with business goals and seasonal trends. Focus on driving sales, enhancing conversion, and maximising performance across key KPIs. Analyse trading data across daily, weekly, monthly, and annual timeframes, identifying key business drivers and recommending strategic actions to meet sales and profitability targets. Monitor competitor activity and customer behaviour to support a commercially driven approach to homeware assortment and promotions. Take ownership of campaign and promotional planning, ensuring critical paths are managed from concept to execution. Oversee the quality and performance of product content on the site Qualifications Required for this an Assistant eCommerce Manager role: Proven experience (minimum 1-4 years +) in a digital trading, merchandising or ecommerce role within a retail or consumer-facing (B2C) environment. Proficiency with ecommerce platforms; experience with Hybris ior similar s desirable. Strong analytical mindset with advanced skills in reporting tools including Google Analytics, Contentsquare, and Excel. Has understanding of SEO, online merchandising, and digital performance metrics. Experience managing or mentoring junior team members whether an intern or coordinator is desirable but not essential. Benefits of this Assistant eCommerce Manager role: Head officed based 4 days and 1-day WFH Subsidised café Discount across all group Contributory pension LTIP Bonus & monthly incentives This is a great opportunity for someone to move their career to join a well renowned retailer in their specialist field. If you feel like you have the qualifications for this position, please apply with your updated CV today quoting the reference no JO-47. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.