Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift
Dec 08, 2025
Contractor
Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift
An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply
Dec 08, 2025
Full time
An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Dec 08, 2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
The role This is an excellent opportunity for an experienced administrator to play a key role in supporting our friendly and dynamic Estates Services team. As an Estates Services Administrator, you will play a key role in the smooth running of our facilities and support the operations of a busy, fast-paced department by providing comprehensive and high-quality administrative support. This will involve: Covering reception duties and acting as the first point of contact for all estates enquiries Ensuring that visitors and contractors are greeted, signed in, and managed in accordance with school policies Managing the estates helpdesk, monitoring incoming jobs and allocating tasks to internal teams and external contractors Providing administrative support to the Head of Estates Services, the Estates Services Manager and the wider team, across areas such as security, waste management, procurement of materials/equipment, and internal communications About you We are looking for an enthusiastic and energetic individual, with a proactive and flexible approach to their work. You should be confident dealing with a wide variety of people and committed to delivering excellent customer service. A relevant qualification or equivalent experience in administration is essential, along with previous experience in an estates or facilities management environment. You will also need to be highly organised, comfortable managing multiple tasks, and proficient in using a range of software, including Microsoft Office. What we offer: When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff 25% Holiday Club discount for children Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff. For further details about this unique opportunity and to apply, please click the apply button. Closing date: Wednesday 10th December 2025. Interview date: Wednesday 17th December 2025. We reserve the right to close this vacancy early should we receive a sufficient number of applications Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KSCiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
Dec 08, 2025
Full time
The role This is an excellent opportunity for an experienced administrator to play a key role in supporting our friendly and dynamic Estates Services team. As an Estates Services Administrator, you will play a key role in the smooth running of our facilities and support the operations of a busy, fast-paced department by providing comprehensive and high-quality administrative support. This will involve: Covering reception duties and acting as the first point of contact for all estates enquiries Ensuring that visitors and contractors are greeted, signed in, and managed in accordance with school policies Managing the estates helpdesk, monitoring incoming jobs and allocating tasks to internal teams and external contractors Providing administrative support to the Head of Estates Services, the Estates Services Manager and the wider team, across areas such as security, waste management, procurement of materials/equipment, and internal communications About you We are looking for an enthusiastic and energetic individual, with a proactive and flexible approach to their work. You should be confident dealing with a wide variety of people and committed to delivering excellent customer service. A relevant qualification or equivalent experience in administration is essential, along with previous experience in an estates or facilities management environment. You will also need to be highly organised, comfortable managing multiple tasks, and proficient in using a range of software, including Microsoft Office. What we offer: When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff 25% Holiday Club discount for children Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff. For further details about this unique opportunity and to apply, please click the apply button. Closing date: Wednesday 10th December 2025. Interview date: Wednesday 17th December 2025. We reserve the right to close this vacancy early should we receive a sufficient number of applications Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KSCiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
Location: Hybrid Working London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Package & discretionary benefits: 25 days annual leave plus an additional 2 days after 2 years service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme This role will be subject to an employment screening process and will require security clearance.
Dec 08, 2025
Full time
Location: Hybrid Working London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Package & discretionary benefits: 25 days annual leave plus an additional 2 days after 2 years service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme This role will be subject to an employment screening process and will require security clearance.
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we're looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn't a typical "helpdesk" role. Yes, you'll be the go-to person for the company's IT systems, but the main focus is writing clean, maintainable code - primarily in C# .NET Core - to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they're secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) - but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills - you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required - you understand networking basics, Active Directory, servers, VMware, etc. (you don't need to be a CCNA, just not scared of it) Bonus points if you've worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1-2 years+ commercial programming experience (more is fine too) Why you'll love it here - You get to own and shape real products used every day by hundreds of people Proper variety - one day you're adding a new feature in C#, the next you're deploying a Raspberry Pi on the shop floor Forward-thinking company that's genuinely investing in digital transformation and AI Small, friendly IT team - no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you're a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn't mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Dec 07, 2025
Full time
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we're looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn't a typical "helpdesk" role. Yes, you'll be the go-to person for the company's IT systems, but the main focus is writing clean, maintainable code - primarily in C# .NET Core - to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they're secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) - but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills - you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required - you understand networking basics, Active Directory, servers, VMware, etc. (you don't need to be a CCNA, just not scared of it) Bonus points if you've worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1-2 years+ commercial programming experience (more is fine too) Why you'll love it here - You get to own and shape real products used every day by hundreds of people Proper variety - one day you're adding a new feature in C#, the next you're deploying a Raspberry Pi on the shop floor Forward-thinking company that's genuinely investing in digital transformation and AI Small, friendly IT team - no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you're a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn't mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Infrastructure Engineer Location: F/T Onsite to Huntingdon, Cambridgeshire, Security Clearance Level: High Developed Vetting (DV) UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges Are you ready for your next career challenge? The preferred candidate will demonstrate effective application of Infrastructure and good knowledge across a variety of technologies such as Linux (Ubuntu, Rocky, RedHat), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V and VMware), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage NAS and SAN. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. YOUR SKILLS AND KNOWLEDGE: Have good knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware being an advantage; Have good knowledge of Virtualized Desktop Environments such as Omnissa and Citrix, with knowledge of Omnissa being an advantage, with further experience of virtualised applications being beneficial; Have good knowledge of Windows Server Environments, from Server , including OS build, Active Directory, DNS, DHCP and GPOs from design to implementation and support; Have good knowledge of Windows 10 & 11, including OS build and customisation. Have good Linux system administration skills (Ubuntu, Rocky and RedHat) and OS build and customisation; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business, SQL, System Centre, Office 2024, SCCM & SCOM, Power BI, Exchange & CLI tooling such as PowerShell; Have good general knowledge of NAS and SAN storage technologies, SMB/CIFS and iSCSI; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge / experience with scripting; Have good analysis and problem solving skills, taking ownership of simple incidents ensuring these are resolved to the satisfaction of the customer; Possess good communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Clearance Requirements: Clearance to Start Developed Vetting (DV) Clearance for Role Developed Vetting (DV) Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares. JBRP1_UKTJ
Dec 07, 2025
Full time
Infrastructure Engineer Location: F/T Onsite to Huntingdon, Cambridgeshire, Security Clearance Level: High Developed Vetting (DV) UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges Are you ready for your next career challenge? The preferred candidate will demonstrate effective application of Infrastructure and good knowledge across a variety of technologies such as Linux (Ubuntu, Rocky, RedHat), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V and VMware), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage NAS and SAN. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. YOUR SKILLS AND KNOWLEDGE: Have good knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware being an advantage; Have good knowledge of Virtualized Desktop Environments such as Omnissa and Citrix, with knowledge of Omnissa being an advantage, with further experience of virtualised applications being beneficial; Have good knowledge of Windows Server Environments, from Server , including OS build, Active Directory, DNS, DHCP and GPOs from design to implementation and support; Have good knowledge of Windows 10 & 11, including OS build and customisation. Have good Linux system administration skills (Ubuntu, Rocky and RedHat) and OS build and customisation; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business, SQL, System Centre, Office 2024, SCCM & SCOM, Power BI, Exchange & CLI tooling such as PowerShell; Have good general knowledge of NAS and SAN storage technologies, SMB/CIFS and iSCSI; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge / experience with scripting; Have good analysis and problem solving skills, taking ownership of simple incidents ensuring these are resolved to the satisfaction of the customer; Possess good communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Clearance Requirements: Clearance to Start Developed Vetting (DV) Clearance for Role Developed Vetting (DV) Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares. JBRP1_UKTJ
Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially) £30k £33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience (or similar IT role). You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study Good communication and problem-solving skills. What you ll get: Fast-track Cloud career progression with a personal training plan. Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions) £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required). If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!
Dec 07, 2025
Full time
Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially) £30k £33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience (or similar IT role). You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study Good communication and problem-solving skills. What you ll get: Fast-track Cloud career progression with a personal training plan. Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions) £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required). If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Dec 07, 2025
Full time
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Helpdesk Co-ordinator Salary: £33,000 Location: Walthamstow (Waltham Forest) Contract: 12-month maternity cover (potential to become permanent) Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota) Working pattern: Initially full-time office-based. After probation, potential for hybrid About the Role We are seeking a proactive and highly organised Helpdesk Co-ordinator to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs. Key Responsibilities Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS. Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs. Build and maintain strong working relationships with internal teams, contractors and external stakeholders. Use effective questioning and listening techniques to understand customer needs and direct queries appropriately. Support the scheduling of routine and planned works. Manage queries and complaints professionally and ensure follow-up actions are completed. Assist with business development activity by supporting client officers in arranging or preparing for meetings. Ensure all work is carried out in accordance with health and safety requirements, policies and procedures. Skills, Experience & Qualifications Significant experience in a similar helpdesk, coordination or facilities management role. Experience working with subcontractors and within a facilities management environment. Strong knowledge of relevant legislation, professional guidelines and best practice. Proven ability to monitor performance and take corrective action where needed. Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues. Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms. Flexible approach to work, including occasional out-of-hours or weekend support if required. Please apply or call Leah Seber at Build Recruitment
Dec 07, 2025
Contractor
Helpdesk Co-ordinator Salary: £33,000 Location: Walthamstow (Waltham Forest) Contract: 12-month maternity cover (potential to become permanent) Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota) Working pattern: Initially full-time office-based. After probation, potential for hybrid About the Role We are seeking a proactive and highly organised Helpdesk Co-ordinator to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs. Key Responsibilities Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS. Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs. Build and maintain strong working relationships with internal teams, contractors and external stakeholders. Use effective questioning and listening techniques to understand customer needs and direct queries appropriately. Support the scheduling of routine and planned works. Manage queries and complaints professionally and ensure follow-up actions are completed. Assist with business development activity by supporting client officers in arranging or preparing for meetings. Ensure all work is carried out in accordance with health and safety requirements, policies and procedures. Skills, Experience & Qualifications Significant experience in a similar helpdesk, coordination or facilities management role. Experience working with subcontractors and within a facilities management environment. Strong knowledge of relevant legislation, professional guidelines and best practice. Proven ability to monitor performance and take corrective action where needed. Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues. Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms. Flexible approach to work, including occasional out-of-hours or weekend support if required. Please apply or call Leah Seber at Build Recruitment
In a team providing 24/7 IT support for On-Prem and Cloud applications As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks. Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role). Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc ). Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL). Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP). Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial. The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important. On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Dec 07, 2025
Full time
In a team providing 24/7 IT support for On-Prem and Cloud applications As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks. Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role). Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc ). Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL). Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP). Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial. The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important. On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Job Purpose / Overview 587 The role holder will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to s click apply for full job details
Dec 07, 2025
Contractor
Job Purpose / Overview 587 The role holder will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to s click apply for full job details
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 07, 2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Technical Services Support Officer Wokingham Day Rate: £140.69 Hybrid working Onrolling contract Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the Council. We are seeking an experienced Technical Services Support Officer to support the rollout of Windows 11 and assist with device replacement activities. Key Responsibilities Support the deployment of new PCs and Windows 11 across the Council Assist with Windows 11 in-place upgrades and provide helpdesk support Diagnose and resolve technical issues, escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role is pivotal to ensuring a smooth and efficient upgrade of the Council s IT estate and supporting business users through the transition. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Dec 07, 2025
Contractor
Technical Services Support Officer Wokingham Day Rate: £140.69 Hybrid working Onrolling contract Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the Council. We are seeking an experienced Technical Services Support Officer to support the rollout of Windows 11 and assist with device replacement activities. Key Responsibilities Support the deployment of new PCs and Windows 11 across the Council Assist with Windows 11 in-place upgrades and provide helpdesk support Diagnose and resolve technical issues, escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role is pivotal to ensuring a smooth and efficient upgrade of the Council s IT estate and supporting business users through the transition. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
1st / 2nd Line IT Support Engineer Leeds £28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities: Respond to helpdesk tickets and troubleshoot hardware, software, and network issues Support Windows environments, Microsoft 365, and general networking setups Install, configure, and maintain IT systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service and communication to all users About You: Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work What s on Offer: Salary up to £28,000, depending on experience Supportive team environment with opportunities for training and development Career progression within a growing IT business Holiday incentives Performance recognition (Quarter and Anuual reviews) Cycle to Work Scheme Birthday Off Gym Membership Healthcare Plan The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Dec 07, 2025
Full time
1st / 2nd Line IT Support Engineer Leeds £28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities: Respond to helpdesk tickets and troubleshoot hardware, software, and network issues Support Windows environments, Microsoft 365, and general networking setups Install, configure, and maintain IT systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service and communication to all users About You: Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work What s on Offer: Salary up to £28,000, depending on experience Supportive team environment with opportunities for training and development Career progression within a growing IT business Holiday incentives Performance recognition (Quarter and Anuual reviews) Cycle to Work Scheme Birthday Off Gym Membership Healthcare Plan The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Technical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other AHUK offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors An ideal candidate for the Technical Support Analyst role would have: Strong expertise in supporting Windows based PC s and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Dec 07, 2025
Full time
Technical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other AHUK offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors An ideal candidate for the Technical Support Analyst role would have: Strong expertise in supporting Windows based PC s and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows 10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. Communicates clearly and confidently with users of all technical abilities. Enjoys working in a fast-paced environment and can manage multiple priorities effectively. Works well both independently and as part of a collaborative team.
Dec 06, 2025
Contractor
About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows 10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. Communicates clearly and confidently with users of all technical abilities. Enjoys working in a fast-paced environment and can manage multiple priorities effectively. Works well both independently and as part of a collaborative team.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement click apply for full job details
Dec 06, 2025
Full time
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement click apply for full job details
IT Assistant Support Officer Location - East Sussex Hourly Rate - 18 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
Dec 06, 2025
Contractor
IT Assistant Support Officer Location - East Sussex Hourly Rate - 18 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday
Dec 06, 2025
Full time
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday
