Macildowie Recruitment and Retention

Location: Lutterworth Contract: Consultancy / Interim / Contract Commitment: Approximately 1 day per week initially Rate: £Negotiable depending on experience About the Opportunity We are seeking an experienced Customer Service Development Consultant to support the ongoing development of our Customer Service team during an exciting period of growth and transformation. This is not a traditional Customer Service Manager role. Instead, the focus is on coaching, mentoring and developing people, helping to create a high-performing, confident and collaborative team environment. Working closely with senior leadership, you will play a key role in strengthening team dynamics, embedding company values and helping employees reach their full potential. This is an opportunity to make a visible impact within a growing organisation that is investing heavily in its culture, people and future success. Key Responsibilities Provide coaching, mentoring and support to members of the Customer Service team. Conduct regular one-to-one meetings focused on development, engagement and performance improvement. Identify underlying behavioural, communication and performance challenges and develop appropriate solutions. Improve team cohesion, collaboration and communication. Support employees in building confidence, accountability and customer service capability. Design, deliver or facilitate customer service and professional development training. Work closely with leadership to embed company values and desired behaviours. Support cultural and organisational change initiatives. Provide guidance and recommendations on people-related matters within the department. Help establish best practice processes and development frameworks for the Customer Service function. Act as a trusted advisor and visible support resource for the team. About You You will be a highly experienced people-focused professional with a proven track record of developing individuals and improving team performance. You may come from a background in: Customer Service Leadership Learning & Development HR Business Partnering Organisational Development Coaching and Mentoring Employee Engagement and Culture Change Most importantly, you will demonstrate: Exceptional coaching and mentoring skills. Strong emotional intelligence and interpersonal skills. The ability to build trust and credibility quickly. Experience supporting teams with differing personalities and working styles. A practical and hands-on approach to problem solving. Confidence operating within a developing and evolving business environment. Strong understanding of customer service principles and team development. The ability to identify root causes of people and performance challenges rather than simply managing metrics. What's on Offer Flexible consultancy arrangement. Opportunity to shape a newly created role. Direct access to senior leadership. Ability to make a meaningful and measurable impact. Potential for the scope of the role to increase as the business continues to grow. Opportunity to contribute to a wider cultural transformation programme. Success in the Role Will Look Like Improved confidence and capability across the Customer Service team. Stronger communication and collaboration between team members. Increased consistency in customer service delivery. Higher levels of employee engagement and accountability. Successful embedding of company values and desired behaviours. A more resilient, empowered and high-performing team culture.

Job Advert Macildowie are working with this client based in Loughborough to recruit an Administrator. This is a fantastic opportunity to join a well-established organisation within the professional training and education sector. Salary: £24479Type: PermanentWorking Arrangement: Hybrid (3 days office, 2 days remote) The Role:You will play a key role in supporting the delivery of IOSH-accredited training programmes, ensuring all courses run smoothly from scheduling through to certification. This position requires a highly organised individual with strong administrative capabilities and a keen eye for detail. Key Responsibilities: Coordinate and schedule IOSH training courses Manage delegate bookings and maintain accurate records Liaise with trainers, clients, and internal teams Prepare course materials and ensure compliance with IOSH standards Process certifications and maintain training documentation Provide general administrative support to the wider team About You: Previous experience in an administrative or training coordination role Strong organisational and time management skills Excellent communication skills, both written and verbal Proficient in Microsoft Office, particularly Excel Ability to manage multiple priorities in a fast-paced environment This is an excellent opportunity for someone looking to develop their career within a structured and supportive environment.

Job Advert Macildowie are working with this client based in Loughborough to recruit an IOS Course Administrator. This is a fantastic opportunity to join a well-established organisation within the professional training and education sector. Salary: £24479Type: PermanentWorking Arrangement: Hybrid (3 days office, 2 days remote) The Role:You will play a key role in supporting the delivery of IOSH-accredited training programmes, ensuring all courses run smoothly from scheduling through to certification. This position requires a highly organised individual with strong administrative capabilities and a keen eye for detail. Key Responsibilities: Coordinate and schedule IOSH training courses Manage delegate bookings and maintain accurate records Liaise with trainers, clients, and internal teams Prepare course materials and ensure compliance with IOSH standards Process certifications and maintain training documentation Provide general administrative support to the wider team About You: Previous experience in an administrative or training coordination role Strong organisational and time management skills Excellent communication skills, both written and verbal Proficient in Microsoft Office, particularly Excel Ability to manage multiple priorities in a fast-paced environment This is an excellent opportunity for someone looking to develop their career within a structured and supportive environment.

Macildowie are delighted to be partnering with a large, complex organisation to recruit an experienced Employee Relations Advisor on an interim basis. This is an excellent opportunity to join a well-established HR function, working as the dedicated Employee Relations Advisor within the team. Reporting into and supporting three Employee Relations Business Partners, you will play a key role in managing a varied caseload of employee relations matters, with a particular focus on sickness absence management. This role would suit an experienced ER professional who enjoys providing pragmatic, people-focused advice and is confident managing multiple cases in a fast-paced environment. The Role You will: Manage a caseload of lower-level employee relations matters from start to finish. Provide advice and guidance to managers on sickness absence management and attendance-related issues. Support Employee Relations Managers with a range of employee relations cases, ensuring compliance with employment legislation, organisational policy and best practice. Maintain accurate case records and produce associated documentation. Build effective relationships with managers, providing commercially balanced and practical HR advice. Contribute to a consistent and positive employee relations service across the organisation. About You To be successful, you will have: Previous experience in an Employee Relations Advisor or similar HR role with a strong employee relations focus. Proven experience managing lower-level employee relations casework, particularly sickness absence management. Experience working within a medium to large, complex organisation. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage a varied caseload effectively. CIPD Level 5 qualification (or working towards it) would be advantageous but is not essential. What's on Offer Opportunity to join a supportive and experienced Employee Relations team. Varied and rewarding employee relations caseload. Hybrid working arrangements. Immediate start available for the successful candidate. If you're an experienced Employee Relations professional looking for your next contract opportunity, we'd love to hear from you.

S Business Development Manager Location: Nottingham Salary: £35,000 Job Type: 12 Month Fixed Term Contract (Maternity Cover) Working Pattern: Hybrid / Office-Based Macildowie are working with a client based in Nottingham to recruit an ambitious Business Development Manager to join their growing team as maternity cover. This is an excellent opportunity for a driven sales professional who thrives on building relationships, creating new business opportunities and working towards ambitious targets. If you're commercially minded, enjoy speaking with people and are looking to develop a long-term career within financial services, this could be the perfect next step. Working as part of a supportive and high-performing team, you'll play a key role in expanding relationships with financial advisers, generating new business and contributing to the continued growth of the organisation. The Role Your responsibilities will include: Building and maintaining strong relationships with financial advisers across your allocated region. Identifying and developing new business opportunities through proactive outbound sales activity. Managing a high volume of telephone-based business development, alongside virtual and face-to-face meetings. Making outbound calls to prospective clients and following up marketing-generated leads. Booking qualified meetings for Senior Business Development Managers. Delivering an exceptional customer experience throughout every interaction. Keeping Salesforce CRM updated with all customer activity, opportunities and pipeline information. Using sales data and performance insights to maximise productivity and conversion rates. Maintaining an excellent understanding of market trends, products and regulatory requirements. Achieving and exceeding quarterly and annual sales targets. About You We're looking for someone who is: A confident communicator with excellent relationship-building skills. Self-motivated, proactive and commercially driven. Passionate about delivering outstanding customer service. Comfortable working in a target-driven sales environment. Organised with strong attention to detail. Experienced in business development, sales or account management. Familiar with CRM systems, ideally Salesforce (desirable). Keen to continue learning and developing professionally. What's in it for You? Competitive salary with uncapped earning potential. Performance-related bonus scheme. Structured training and ongoing development. Support towards achieving a recognised professional qualification. Genuine opportunities for career progression. A collaborative and supportive working environment. Comprehensive employee benefits package. If you're looking to join a business that genuinely invests in its people and offers excellent long-term career opportunities, we'd love to hear from you. Apply today or contact Macildowie for a confidential conversation to find out more.

We're currently working on a fantastic temporary opportunity for an experienced Executive Assistant to join a professional organisation in Melton Mowbray. This role offers the chance to work closely with Board-level stakeholders, providing essential support across diary management, travel coordination, and the preparation of key documentation. If you enjoy working in a fast-paced environment where no two days are the same, this could be a great fit. The position requires a proactive and highly organised individual who is confident managing senior relationships and ensuring everything runs smoothly behind the scenes. Key highlights: Immediate start temporary assignment Competitive hourly rate High-level exposure supporting senior leadership Varied and engaging workload If this sounds like something you'd be interested in, get in touch or apply today to find out more.

Job Advert Macildowie are working with this client based in Northampton to recruit a highly organised and proactive Senior Administrator to support a busy and dynamic Student Doctor Academy. This is a fantastic opportunity for an experienced administrator who thrives in a fast-paced, professional environment and is confident working with a wide range of stakeholders, from senior academics to aspiring medical professionals. Salary: £33,000 Type: Temporary - 3 months The Role You will play a key role in ensuring the smooth day-to-day running of the Academy, providing high-level administrative support and acting as a central point of coordination. Key responsibilities include: Managing complex schedules, meetings and academic timetables Coordinating communications across faculty members and students Supporting programme delivery and academic events Maintaining accurate records and documentation Acting as a key liaison between professors, staff and Student Doctors Handling ad hoc administrative projects with autonomy About You We are looking for someone who is: Highly organised with exceptional attention to detail Confident working independently and using initiative Experienced in senior or high-level administrative roles Comfortable engaging with stakeholders at all levels Able to manage multiple priorities in a structured way Proficient in Microsoft Office and administrative systems This role would suit someone who enjoys working in a professional, purpose-driven environment and wants to contribute to the development of future medical professionals.

Operations Administrator Location: Northampton Salary: £26,300 Job Type: Permanent Working Pattern: Office-based Macildowie are working with this client based in Northampton to recruit an Operations Administrator for a permanent opportunity. This is an excellent chance to join a well-established business within the food distribution sector, offering a varied administration role where you'll play a key part in supporting daily operations and delivering an excellent service to customers. This role would suit an organised administrator who enjoys working in a fast-paced environment, has strong attention to detail and is confident managing multiple priorities while building positive relationships with customers, suppliers and third-party providers. The Role As Operations Administrator, you'll be responsible for supporting the smooth running of the operations function by accurately processing orders, coordinating deliveries and maintaining accurate records across internal systems. Key responsibilities include: Processing customer sales orders accurately using Microsoft NAV. Liaising with third-party transport and storage providers to coordinate deliveries and resolve scheduling issues. Investigating and resolving delivery non-conformances, including shortages, damages and delivery discrepancies. Providing a high level of customer service via telephone and email. Monitoring and reconciling stock levels between internal systems and third-party inventory records. Supporting general office administration, including coordinating product sample requests. Maintaining accurate records and ensuring data integrity across company systems. Assisting with ad hoc administrative tasks to support the wider operations team. About You The successful candidate will have: Previous experience in an administration, operations or customer service role. Strong organisational skills with excellent attention to detail. Confident IT skills, with experience using Microsoft Office and ERP systems such as Microsoft NAV being advantageous. Excellent written and verbal communication skills. The ability to prioritise workloads and work effectively in a busy environment. A proactive approach with a strong focus on delivering excellent customer service. What's on Offer Salary of £26,300. Permanent, full-time opportunity. The chance to join a supportive and collaborative team. A varied role with genuine responsibility and the opportunity to develop your skills within a growing business.

Management Accountant Nottinghamshire £45,000-£50,000 5 days on site An established, family-owned business is looking for a Management Accountant to take ownership of financial control and reporting, with genuine scope to grow the role over time. This is a chance to join a stable and established finance team and become a key part of a business with a strong local reputation. What you'll be doing Taking full ownership of financial control and reporting, from bookkeeping through to management accounts Producing monthly management accounts with supporting analysis and trend reporting Managing high-volume daily transactions alongside occasional higher-value sales Building and maintaining cash flow forecasts Overseeing statutory and insurance reporting, VAT and digital tax compliance Leading year-end and audit processes Managing and developing a team of three accounts staff What we're looking for Solid experience in a management accounting role, ideally with previous line management experience ACCA/CIMA qualified, part-qualified, or qualified by experience - we're open on qualification route Comfortable working across high transaction volumes and varied invoice values Retail, automotive or dealership background is a bonus but not essential A confident, adaptable people manager who brings good energy to an established team What's on offer Salary of £45,000-£50,000, dependent on experience Full-time, permanent role with a stable, family-owned employer Genuine scope to shape and grow the role as the business develops A close, supportive team environment If you're an experienced Management Accountant looking for a role with real ownership and room to progress, we'd love to hear from you.

Finance Assistant (Part-Time)Market Harborough Permanent Part-Time £14 per hour + benefits Office BasedMacildowie are working with a leading client based in Market Harborough to recruit a Finance Assistant for a growing organisation.This is a fantastic opportunity for an organised and detail-oriented finance professional to join a busy finance team in a varied and hands-on role. Working across multiple areas of the finance function, you will play a key role in maintaining accurate financial records, supporting reporting processes and ensuring the smooth day-to-day running of finance operations. Key Responsibilities • Processing financial transactions and maintaining accounting records using Xero• Supporting the purchase ledger process and liaising with outsourced finance providers• Managing supplier invoices, approvals and payment runs• Reviewing expenses and credit card reconciliations• Completing bank reconciliations and posting financial transactions• Supporting monthly payroll processes and payroll postings• Preparing inter-company invoices and recharges• Assisting with monthly reconciliations and finance reporting• Supporting managers with finance-related queries• Assisting with journals, schedules and month-end processes• Conducting regular reviews to identify discrepancies and improve processes• Providing financial information and reports to senior stakeholders About You • Previous experience in a Finance Assistant, Accounts Assistant, Purchase Ledger or similar finance role• Experience using accounting software, ideally Xero• Strong attention to detail and accuracy• Good Excel skills and confidence working with financial data• Ability to manage multiple priorities effectively• Strong communication and organisational skills• Comfortable working within a fast-paced environmentIf you're looking for a varied finance position where you can contribute to a growing business and further develop your skills, we'd love to hear from you.

Junior Product Manager (Hardware) Location: Sheffield Term: Permanent, Full-time Flexibility: Hybrid (2-3 days in the office) Salary: £38k - £45k Macildowie are working with a client based in Sheffield to recruit a Junior Product Manager (Hardware) for an established technology business with a huge market share, that designs and delivers innovative hardware solutions used in mission-critical environments across the UK. This is an exciting opportunity for someone looking to develop their Product Management career within a collaborative technical environment. Working alongside experienced Product, Engineering, Marketing, Customer Success and Technical teams, you'll play an important role in ensuring hardware products are reliable, fit for purpose and continually evolving to meet customer needs. Unlike many Product roles, this position focuses on physical hardware rather than purely software, making it ideal for someone with an interest in technology, engineering and how products perform in real-world environments. The Role Reporting into the Hardware Product Manager, you'll support the development and lifecycle of a diverse hardware portfolio. You'll help research new technologies, evaluate hardware solutions, coordinate product improvements and work with cross-functional teams to ensure products are successfully developed, tested and delivered. This is a varied role where no two days are the same. One day you could be researching new hardware technologies, the next collaborating with Engineering on product improvements or supporting the launch of new products across the business. Key Responsibilities Support the Hardware Product Manager with the delivery of the product roadmap. Research emerging hardware technologies and market trends. Evaluate new products, suppliers and technical solutions. Work closely with Engineering to validate and improve hardware performance. Gather feedback from customers and internal stakeholders to identify opportunities for continuous improvement. Produce product documentation, specifications and release information. Coordinate activity across Engineering, Test, Development, Technical Support, Delivery, Marketing and Customer Success teams. Support product launches and ongoing product lifecycle management. Build strong relationships with internal and external stakeholders. What We Need From You This role would suit someone who already has experience within Product Management or Product Ownership in a hardware-focused environment, or someone with a technical background looking to develop their Product career. We're particularly interested in individuals who enjoy understanding how products work, asking questions and collaborating with engineering teams to solve problems. You'll ideally have: Experience within Product Management, Product Ownership or Product Engineering. Exposure to hardware products rather than purely software. Excellent communication and stakeholder management skills. Strong organisational and project coordination abilities. A naturally curious and analytical mindset. The confidence to work with technical specialists across multiple departments. A full UK driving licence and willingness to travel occasionally. Further note: An interest in musical or entertainment audio-visual hardware would be an additional bonus! Experience within a specific industry isn't essential. We're far more interested in transferable hardware experience and someone who is genuinely passionate about technology. Why Apply? You'll be joining a collaborative Product team where you'll work alongside experienced professionals and gain exposure to the complete product lifecycle. This is a fantastic opportunity to develop your Product Management career within an innovative technology business that values ideas, continuous improvement and collaboration. If you're looking for your next challenge within Hardware Product Management, we'd love to hear from you.

Business Development Manager Remote - covering North West Region Up to £55,000 + commission Monday to Friday Macildowie are working with this client based in the North West to recruit a BDM for a growing, design-led manufacturer within the construction sector. You will take ownership of identifying, developing and converting major project opportunities across the North West, with a focus on commercial, public sector, retail, distribution, hospitality, leisure, external spaces, residential developments and refurbishment projects. Working closely with Area Sales Representatives, internal sales, wholesale partners and wider project teams, you will focus on larger-scale opportunities while ensuring customers are supported with product knowledge, lighting design requirements and a consultative sales approach. Key Responsibilities Manage and maintain strong relationships with existing customers, contractors and specifiers. Identify, track and convert large-scale project opportunities across the North West. Regularly visit new and existing customers with future project potential. Follow up project leads through CRM, Barbour ABI, internal sales, wholesale channels and industry contacts. Work collaboratively with Area Sales Representatives on larger project opportunities. Manage and report on your project pipeline. Achieve and exceed monthly project sales and gross profit targets. Provide technical and commercial support to customers throughout the project process. Recommend LED lighting solutions across domestic, hospitality, leisure, commercial, external spaces and student accommodation projects. Take ownership of customer issues or complaints within your area. Keep CRM records and day-to-day sales administration accurate and up to date. About You Previous experience in a sales, product or commercial role is essential. Experience within the lighting industry is strongly preferred. Lighting design experience is essential, including knowledge of Relux and/or Dialux. A proven track record of developing and winning large-scale project sales. Strong understanding of contractors, wholesalers, specifiers and project-led sales channels. Technical confidence across commercial and industrial lighting applications. Excellent communication, presentation and relationship-building skills. Strong commercial awareness and the ability to manage a project pipeline effectively. A proactive, driven and self-motivated approach to developing new business. Interested? Click apply today!

Job Title: Lead Architect - Project Delivery Manager Location: Nottinghamshire Hours: Full-time, Monday - Friday Overview Our client, a respected architectural practice, is seeking an experienced Project Delivery Manager to lead the day-to-day operations of their busy design studio. This key role is responsible for planning, resourcing, and ensuring successful delivery of multiple architecture projects-on time, within budget, and to the highest standards. The position combines studio operations, team leadership, and project governance, supporting a high-performing, inclusive studio culture. Role and Responsibilities As the Studio Operations & Project Delivery Manager, you'll coordinate multidisciplinary project teams, manage studio workflows, and act as the main escalation point for delivery challenges. You'll work closely with directors, project leads, clients, and consultants to drive continuous improvement and ensure excellence across all stages of the project lifecycle. Key responsibilities include: Managing daily studio operations: scheduling, resourcing, and workflow planning Supporting project leads in building and delivering integrated project plans (scope, timeline, budget) Chairing weekly project reviews, tracking risks, milestones, and driving timely decision-making Monitoring performance against KPIs, fee burn, and project margins Overseeing recruitment planning, onboarding, and line-management of Project Coordinators Coaching project leads in delivery best practices and project governance Maintaining compliance with ISO 9001 (QA), CDM 2015, and ISO 19650 (BIM) standards Acting as a key escalation point for delivery issues and client communications Coordinating with external consultants, suppliers, and contractors Collaborating with Finance, HR, and IT to support studio performance and systems About You This is a senior-level opportunity for an operational leader who thrives in a creative environment and understands the nuances of project delivery in the built environment. You will be: RIBA Part 3, MCIAT, or equivalent Experienced in architecture, engineering, or construction (5+ years in operations/project delivery) Commercially astute with a strong understanding of WIP, margins, and fee structures Proficient in tools such as MS Project, Monday, CMAP, or Deltek Skilled in stakeholder management, risk mitigation, and process improvement Knowledgeable in RIBA Plan of Work, CDM 2015 regulations, and BIM protocols Calm under pressure, detail-oriented, and confident managing multiple workstreams Benefits Competitive salary (commensurate with experience) On-site facilities (e.g., gym, restaurant, free parking) Pension scheme Private healthcare plan Death in service cover Cycle to Work & EV salary sacrifice schemes Employee Ownership Trust (EOT) share scheme Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.