Support & Test Engineer

Our client is looking for an enthusiastic and exceptional Support and Test Engineer to join their fast-growing, innovative company based in Cambridge.

As a Support and Test Engineer, you will expand an already-established support team, dedicated to supporting customers using the company's software. You will be using your skills and knowledge to handle real world problems and perform common tasks as part of a support and test team.

This is a junior / apprentice level position. There will be complete on the job training for any and all activities. The ideal candidate would be able to work in a flexible manner as part of a 24/7 support team including early mornings, late nights and weekends. The role will be remote (working from home), however you will be required to travel to their head office in Cambridge for an all-team meeting every 6-8 weeks.

Key Duties

• Answer front-line support questions
• Instruct the customer to perform basic procedures e.g. changing the basic parameters on the core software
• Be able to install, remove and upgrade our products, often online with the customer
• Suggest and implement improvements on procedures
• Plan, design, develop, manage, document, test, deploy, and support new and existing customer facing procedures
• Plan and execute Test Scenarios by creating/following instructions and observing and recording results

Skills and Experience

• Higher degree in Computer Science or Engineering; or similar experience
• Some knowledge of programming e.g. Python, C++
• Some knowledge of Linux
• Software development of product life cycles
• Experience of Microsoft Excel and Office
• Team-player, experience of working in teams
• Experience of Testing software

To apply for the role of Support and Test Engineer, please send a covering letter together with a copy of your CV in MS Word.

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.