Job Description
The Role - Residential ConciergeWe are seeking a hardworking and reliable individual to work at a luxury residential development in Leatherhead.This is a full-time permanent role working 40 hours a week, which will include 2 out of every 4 Saturdays with a day off in the week in lieu. Working hours are: 8.30am to 5.30pm or 9am to 6pm on weekdays, 9am to 5pm on Saturdays. Salary is £27-28k depending upon experience.What's in it for you as Residential Concierge?
- A competitive salary
- A positive and fun working culture in a luxury environment
- Genuine career progression potential
- Opportunity to learn new skills
- Opportunity to work with a leading company
- Central location with easy transport links
- Welcome residents, guests and contractors with a warm, professional approach, ensuring a positive first impression and a welcoming environment for residents.
- Proactively manage visitor access, parcel deliveries and amenity bookings, maintaining high standards of service and security.
- Assist residents with queries about facilities, the local area and any local events, offering helpful recommendations and support.
- Oversee resident move-ins and move-outs, liaising with other teams to guarantee a seamless experience.
- Carry out regular checks on cleanliness, safety and building standards, promptly reporting and following up on issues.
- Ensure smooth handovers between shifts and contribute to continual improvements in resident services.
- A genuine passion for providing excellent customer service
- Experience in a customer-facing 'front of house' role.
- Confidence in dealing with a wide range of people
- Able to multitask and handle multiple priorities
- Good command of English, both written and verbal.
- Able to deal sensitively and effectively with queries and complaints
- Able to work under pressure and proactively take initiative
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