Guest Services Assistant

An exciting opportunity has arisen for a dedicated individual with the ability to speak Arabic to work within Europe's most exciting outlet village, in their Guest Services team. You will be required to provide a flagship standard of service to customers, maintaining the outstanding reputation of the business.

The key responsibilities of a Guest Services Assistant will be:

• Welcoming guests at varying locations within the destination.
• Continuously promote and advocate all functions, add on services and Brands through knowledgeable customer service.
• Take responsibility for resolving any customer complaints with empathy and professionalism, in line with company procedure.
• Communicating all procedures and policies where appropriate to ensure customers complete satisfaction at every opportunity.
• Anticipate the needs and requirements of guests while providing efficient solutions and information.
• Maintain knowledge of the current promotions/offers within the brands.

Personal Attributes of the Guest Services Assistant:

• Have proven experience working with the public within a luxury hospitality or tourism environment with solid understanding of the tourism, luxury retail or hospitality sector, and the necessity to provide a world class customer service.
• Show ability to work under pressure in a fast-paced environment and use own initiative.
• Be flexible in working hours and available to work weekends and evenings as required.
• Ideally have experience of dealing with international guests or customers.
• Demonstrate excellent communication skills, both written and verbal.
• Be IT literate in all Microsoft packages.
• Able to speak Arabic.

Offering £26,500 per annum. If you have the skills above and are looking for your next position as a Guest Services Assistant, please apply now!

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.