IT Apprentice

Employer description:

Join the IT team at Blackburn Rovers Football & Athletic Ltd, a historic professional football club founded in 1875. As an IT Apprentice, you will provide first-line support to the business over the phone, in person, and via remote software. You'll be responsible for building and configuring PCs and laptops, while learning from and assisting fellow team members.

Working within a small, hands-on team, you'll gain experience with a wide range of IT solutions and network systems that support operations across a football stadium-a unique and valuable learning environment for anyone starting a career in IT.

This apprenticeship offers the chance to develop valuable IT skills, with the potential to progress into a permanent role within the organisation.

Responsibilities:

• Provide first-line technical support to all departments.
• Act as the first point of contact for support calls
• Log all support calls on the fault logging system.
• Set up and configure IT equipment and mobile devices.
• Manage and maintain the IT inventory system.
• Provide match-day technical support and on-call assistance as required (optional).
• Ensure all equipment and systems are operational prior to home matches.
• Liaise with external suppliers and support contractors.

What we're looking for:

• Strong interpersonal and communication skills.
• Pleasant, approachable, and professional demeanour.
• Ability to work independently and as part of a team.
• Highly organised with strong prioritisation skills.
• Creative thinker, open to spotting new opportunities.
• Willingness to undertake training and professional development.
• Ability to diagnose and resolve IT equipment faults.
• Competence in documenting procedures and logging helpdesk issues.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours per week.

Benefits:

• Pension scheme - auto-enrolment.
• 25 days of paid holiday per complete holiday year, calculated on a pro-rata basis, in addition to 8 English bank and public holidays.
• Entitlement to a day off in lieu for any public holiday worked.
• Company sick pay.
• 2 x complimentary match tickets.
• On-site parking facilities.
• Roverstore staff discount.
• Discounted meals at Blues Bar during office hours.
• Complimentary lunch on pay days.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.