Housing Officer

Your new company
You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life.

Your new role
As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships.
Responsibilities include:

Deliver intensive housing management services across your patch
Conduct regular room health & safety inspections
Manage voids, lettings, rent arrears, and tenancy breaches
Maintain property inventories and replenish items as needed
Facilitate access for contractors and monitor maintenance quality
Ensure compliance checks (e.g. gas, legionella) are completed on time
Monitor and review CCTV footage where appropriate
Prepare documentation for tenancy-related legal proceedings
Promote safeguarding and report incidents or near misses
Support Housing Benefit claims and liaise with relevant teams

What you'll need to succeed
Experience in tenancy management and working with vulnerable people
Knowledge of housing law and welfare benefits
Ability to travel independently across the region
Access to a car and full driving licence with business insurance
Strong organisational and communication skills
CIH Level 3 qualification (desirable)

What you'll get in return
Competitive hourly rate of 17.24 (inclusive of holiday pay)
Mileage paid at 30p per mile from home to properties
20-day holiday (increasing by 1 day per year for the next 5 years)
Flexible working with autonomy over your diary
Supportive team and meaningful work in the community
Access to Hays Temp Worker benefits including pension and training

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)