Remediation SME/Manager - Insurance (Regulatory Compliance)

Remediation Manager/Senior Leader - Insurance

6 Month Contract - Inside IR35

Location: Warwickshire - Remote/Hybrid working options available

• Shape and lead a high-profile remediation strategy, ensuring fair customer outcomes and regulatory excellence
• Influence at senior levels, working closely with executives, risk committees, and regulators

As our leading financial services client continues to strengthen their approach to customer remediation, they're establishing a dedicated, structured capability to ensure they resolve issues effectively, enhance their control environment, and drive long-term improvements across the business.

This is a role with real influence!

As a Senior Leader/Remediation Manager, you'll take ownership of this critical function, shaping the strategy, frameworks, and governance that underpin their remediation approach. You'll work closely with senior stakeholders across Customer Services, Finance, IT, Compliance, and Risk to embed best practices, establish robust reporting mechanisms, and ensure clear oversight of remediation activities at the highest levels, including risk committees and regulatory reporting.

Required Knowledge & Experience -

• Strong background in Remediation & Regulatory Compliance within Financial Services/Insurance
• Remediation Expertise - A deep understanding of remediation principles, regulatory requirements, and best practices, with experience shaping policies, frameworks, and processes to deliver fair customer outcomes
• Proven experience as a senior leader with the ability to influence at the highest levels, balancing strategic vision with operational delivery
• Understand the complexities of managing high-impact issues that affect customers and reputations alike
• Commercially astute, able to set direction, and bring a forward-thinking approach to embedding long-term solutions that enhance customer outcomes and strengthen business resilience
• Adept at working with senior stakeholders, you're comfortable presenting at executive level, shaping strategy, and leading with confidence in a high-profile, fast-moving environment
• Strategic Leadership - Proven ability to set and drive the direction of customer remediation or similar large-scale, customer-focused programmes within financial services

If you have proven experience in the above areas, please submit your application to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.