Job Description
Job Title: Relationship Support Officer
Location: Birmingham (Fully Office-Based)
Salary: Up to 35,000 per annum
Job Type: Full-Time, Permanent
Start Date: ASAP
About the Role
We are currently seeking a Relationship Support Officer to join our Branch Banking team in Birmingham. This is a fully office-based role offering a competitive salary of up to 35,000, ideal for a detail-oriented and client-focused professional with a background in banking.
As a Relationship Support Officer, you'll play a vital role in supporting Relationship and Branch Managers with the day-to-day management of client relationships. You'll gain hands-on experience working with a defined portfolio of clients and contribute to the smooth running of credit processes, documentation, and client servicing.
This is a fantastic opportunity for someone looking to develop a career in banking and financial services, particularly in corporate, commercial, or SME banking environments.
Key Responsibilities
Assist in preparing credit proposals by analysing balance sheets, income statements, and cash flows
Support the Relationship Manager in servicing existing client relationships
Monitor and maintain the validity of customer accounts and associated documentation
Follow up on upcoming payments and ensure timely collection of required documentation
Provide accurate and timely responses to client queries via email and phone
Coordinate internally with operations, credit, and other departments to meet client needs
Accompany Relationship Managers on client visits and prepare call reports
What We're Looking For
Education & Experience:
Degree qualified (or equivalent)
Minimum of 2 years' banking experience
Understanding of banking products and financial instruments
Skills & Competencies:
Strong financial analysis and credit writing skills
Proficient in Microsoft Office and internet-based tools
Excellent verbal and written communication skills
Working knowledge of legal and property-related documentation
Preferably bilingual in English and Urdu and/or Punjabi
Personal Attributes:
Team player with a collaborative mindset
Resilient and adaptable in a fast-paced environment
Strong attention to detail and accuracy
Professional, flexible, and highly motivated
Please Note:
This role does not involve advising on or approving regulated financial products such as loans or mortgages, in line with Certification Regime regulations.
How to Apply
If you're looking to grow your career in banking and thrive in a client-focused, office-based environment - we'd love to hear from you.
