IT & Hardware Apprentice

Why join It's Lolly?

Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.

We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.

Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.

Overview:

The IT & Hardware Apprentice will assist in configuring and maintaining both the software and hardware components of our POS systems. This role involves learning to build systems using the Lolly software, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.

Responsibilities:

• POS system configuration: Configure systems according to client specifications.
• Backoffice system administration: Maintain and troubleshoot POS and Backoffice systems.
• Account management: Support the setup and maintenance of customer and vendor accounts within the POS system.
• Training: maintain excellent product knowledge and provide training sessions to clients and stakeholders.
• Hardware preparation: Prepare hardware for installations, including setup and testing.
• Compliance documentation: Ensure all compliance documentation is accurate and up-to-date.
• Repairs and maintenance: Assist in managing repairs and maintenance of POS hardware.
• Inventory control: Help manage inventory levels and ensure timely restocking of necessary components.
• Courier dispatches: Manage courier dispatches for hardware deliveries and returns.

Desirable skills:

• Knowledge of Microsoft Office Suite, especially Excel.
• Basic understanding of software and hardware concepts.
• Excellent problem-solving abilities and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 42.5 hours per week.

Benefits:

• Pension scheme.
• Holiday increase with service.
• Work events, socials etc.
• Personal healthcare.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.