Personal Banker - MAT cover

Birmingham Full-Time Office-Based 12-15 Month Fixed-Term Contract

We're looking for a customer-focused and motivated individual to join our Birmingham branch as a Personal Banker on a 12-15 month maternity cover contract. This fully office-based role offers a fantastic opportunity to build your banking experience while supporting a busy team in delivering excellent service and sales.

If you enjoy building strong client relationships and thrive in a face-to-face customer environment, we'd love to hear from you.

As a Personal Banker, you'll support the branch's customer service and business development goals by delivering outstanding care to existing clients while identifying opportunities to attract and retain new ones. You'll be a key part of the team, helping customers with everything from new account openings to product recommendations and service requests.

• Proactively identify sales opportunities through client referrals, internal networks, and personal contacts

• Deliver exceptional service via in-branch, phone, and email interactions

• Strengthen client relationships and foster a professional, welcoming atmosphere in the branch

• Support account opening processes, including documentation, AML risk assessments, and checklists

• Process remittances, postal services, and service requests with attention to detail

• Maintain accurate handling of cash and high-value transactions in compliance with internal procedures

• Represent the branch at business development and promotional events

• Provide support and cover for fellow Personal Bankers and clerical staff when needed

• Promote banking products and services through regular client interactions

? Excellent customer service and interpersonal skills? Strong sales acumen and the ability to identify customer needs? Previous experience in banking, financial services, or retail sales (preferred)? Confidence in engaging with customers and promoting relevant products? Strong organisational skills and a proactive, detail-focused approach? Understanding of AML procedures and customer due diligence (advantageous)

• A friendly, professional attitude

• Strong networking and relationship-building skills

• Self-motivation and the ability to work well within a team

• Flexibility to support various branch functions when required

Location: Birmingham (Fully Office-Based) Contract: 12-15 Month Maternity Cover (Fixed-Term) Start Date: As soon as possible Reporting to: Area Branch Manager

This is a great opportunity to join a supportive team and gain hands-on experience in a front-line banking role. If you're enthusiastic, customer-focused, and looking to step into a dynamic, client-facing environment, we encourage you to apply today.