Customer Engagement and Influence Officer

Customer Engagement and Influence Officer

Bedford and surrounding areas

£32,240 per annum (inclusive of £2000 essential car user allowance)

Full time 37 hours per week (evening and occasional weekends will be required)

Are you passionate about amplifying the voices of customers and making a real impact?

What you will be doing:

• Ensuring the customers voice is embedded at the heart of our decision making and reflected in the way we deliver our services.

• Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery.

• Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact.

• Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act.

• Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels.

• Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.

• Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects.

We d love to meet someone with:

• Customer, community or resident engagement experience in a similar people focused role

• Excellent project planning and organisational skills

• Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change

• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people

• Experience of facilitating workshops, focus groups and training

• Confident in analysing data, writing reports and demonstrating outcomes and impact

• Excellent verbal and written communication skills and record keeping

• Confidence to work independently and manage varied workload in a fast-paced environment.

• Knowledge of the social housing sector and importance of resident engagement

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha s operating areas.

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.

Amongst what we offer you is:

• A competitive salary of £32,240 per annum (inclusive of £2000 essential car user allowance)

• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)

• A generous contributory pension scheme

• Enhanced family leave

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

• Hybrid Working

Successful candidates will need to complete a basic DBS application.

Closing Date 28th September 2025