Job Description
Job description: General Manager role for a well established and growing Pallet Distribution and Full Load business based in the Swansea region of South Wales.
Job Purpose:
To provide full leadership and direction across the transport operation-ensuring safe, legal, and efficient delivery of services while growing profitability, maintaining strong customer relationships, and driving continuous improvement. This role is the senior-most position in the company day-to-day and acts as the central link between the business and the Board.
Key responsibilities:
Business & Operational Leadership
- Lead and oversee all business functions including transport operations, fleet, compliance, HR, finance, and customer service.
- Set and monitor business KPIs, budgets, and performance targets in alignment with Pallet business board strategy.
- Ensure optimal use of vehicles, people, and technology to deliver operational excellence.
- Lead change projects (e.g., digitisation, process improvement, cost saving, new business integration).
Commercial Strategy & Financial Oversight
- Deliver profitability targets, managing cost control, pricing models, and commercial decisions.
- Lead budgeting, forecasting, and financial reporting to the Board.
- Develop and maintain supplier relationships and cost-effective procurement practices.
Team Leadership & People Development
- Build a strong company culture with high standards and a supportive, motivated team.
- Management of circa 35 staff including Supervisors, Traffic Ops, Planning, Warehouse, Payroll, Admin and Drivers
- Line manage department heads or directly manage small operational and admin teams.
- Lead recruitment, succession planning, training, and performance management processes.
Customer & Market Development
- Act as the face of the business for key clients, ensuring strong commercial partnerships.
- Identify new business opportunities and strategic customer development.
- Oversee pricing, contracts, and customer satisfaction across the business.
Compliance, Risk & Governance
- Hold overall accountability for health & safety, transport legislation, and regulatory compliance.
- Ensure systems and audits are in place for DVSA, insurance, environmental and employment law requirements.
- Maintain professional relationships with external bodies.
Continuous Improvement & Innovation
- Champion a culture of learning, efficiency, and continuous improvement.
- Implement systems that improve visibility, data insight, and business control.
- Report regularly to the Board on performance, risks, and strategic opportunities.
