Technician 2

About the roleAs a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.

Contract Period: Start Date : 29-Oct-2025 and End Date : 27-Mar-2026

Location: Edinburgh

Roles and Responsibilities:Resources will provide deskside and floorwalking support to NatWest colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, "how do I?" guidance, and adoption support following induction training delivered by QA trainers. The resource will work in tandem with another technician floorwalking on site, and a local resource can be used.Engineers will:Support colleagues with Microsoft Teams queries such as: Setting up/joining meetings, calls, and chat Sharing and collaborating on documents in Teams Troubleshooting login or MFA issues Fixing Teams/Outlook calendar integrationResolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors).Coach colleagues on "how do I?" questions (e.g. sharing screens, adjusting notifications, using the mobile app).Direct users to self-serve resources and digital training content.Capture recurring issues and knowledge gaps to feed back to the project team.Carry out other related support tasks as required.

What's in it for you? -Our client loves to reward their people for doing a great job.

• A daily rate, in-scope IR35, of £ 14.54/hr (PAYE) OR £ 18.87/hr (via a Hays Approved Umbrella Company).

Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you!

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