IT Support Administrator

1st Line Support Engineer

Location: Liverpool
Job Type: Full-time, Permanent
Salary: £28,000 - £32,000 per annum (Depending on Experience)

About the Role

We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to become the first point of contact for technical support across a dynamic business.

Key Responsibilities

• Provide first-line technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex problems to 2nd/3rd line support teams
• Maintain accurate records of issues and resolutions
• Assist with user account management (Active Directory, Office 365)
• Support the setup and configuration of desktops, laptops, and mobile devices
• Deliver excellent customer service and ensure timely resolution of issues

Requirements

• Previous experience in a 1st line support or helpdesk role
• Strong communication and interpersonal skills
• Basic understanding of Windows OS, Office 365, and networking fundamentals
• Ability to work independently and manage multiple tasks
• A genuine interest in IT and eagerness to learn

Desirable Skills

• IT-related qualifications (eg, CompTIA A+, Microsoft certifications)
• Experience with ticketing systems (eg, Freshdesk, Zendesk, ServiceNow)
• Familiarity with Active Directory and remote support tools

Benefits

• Career development and training opportunities
• Supportive team environment
• Flexible working options
• Pension scheme and other company benefits

Ready to take the next step in your IT career?

Apply now and join a team where your skills and enthusiasm will be valued and developed.