Service Desk Analyst

My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry

Based full time onsite in Slough

£18.87ph inside ir35 via umbrella

3 months +

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• End users support
• Windows 10 and Microsoft O365 troubleshooting.
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for inhouse applications
• Handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new hardware
• Building laptops and PC's with SCCM
• Basic meeting support knowledge (Teams and AV Support)
• Physical installation of cabling, monitors, dockings, PC's, printers, .
• Basic Network knowledge (Patching.)
• Able to present training material both in person and on teams (All material and training to be provided by UCB)

What You'll Need

• The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.
• ITIL minded
• Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP )
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.)
• Previous experience working in a corporate IT environment is an asset
• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
• Kiosk Bar: welcoming users, troubleshooting and providing solutions.
• Excellent time management and organizational skills
• Stress Resistant, Team spirit and customer minded
• Willing to take initiative and be hands-on
• Very good communication skills, both verbal and written in Local Language and good command of English