Service Monitoring Analyst

We're hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month. Service Monitoring Analyst (BACS) - Warwick (Hybrid)Contract Length: 12 monthsClearance Requirement: Minimum 5 years UK residencyLocation: Warwick (Hybrid working available)Key Responsibilities:

• Monitor and reconcile BACS payment files to ensure accuracy and timeliness.
• Support critical national infrastructure operations within the programme.
• Liaise with internal teams, external clients, and banking partners to resolve issues.
• Operate within structured monitoring shifts, including potential out-of-hours support.

Essential Skills:

• Experience with BACS systems or payments processing environments.
• Strong Microsoft Excel skills (pivot tables, lookups, data manipulation).
• Excellent communication skills and ability to manage stressed users.
• High attention to detail and numerical accuracy.
• Ability to work under pressure and meet strict deadlines.
• Ownership mindset with strong problem-solving capabilities.

Desirable Skills:

• Experience supporting Oracle E-Business Suite (EBS) in production.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Basic SQL and Oracle database performance knowledge.
• Background in large-scale enterprise IT environments.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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