Senior Salesforce Business Analyst

The purpose of the role is to provide systems-focused Business Analyst skills and resources. The role will be part of the systems team and will be split over short-term tactical analysis and definition but also be critical to the ongoing continual systems improvements at a strategic level. The role will be heavily involved with the future phases of an internal transformation project. The role will be heavily requirements elicitation and requirements validation focused on systems capability and changes, leading in to process, documentation and guidance improvements into the wider business.

• Working with stakeholders to understand business plans and objectives
• Defining, documenting or reviewing processes to ensure they're fit for purpose and support delivery of business plans
• To be the lead Senior Business Analyst and represent the IT function on major projects and improvements.
• Identifying areas for improvement through analysis of KPIs and insight
• Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptance criteria and functional specifications
• Validating that delivered capability meets requirements
• Bridging the gap between business and IT - translating the non-technical into technical and vice versa
• Working with external vendors to define and deliver systems and IT related changes or requests

Key skills required:

• Previous experience as a Business Analyst within an IT function
• Proven experience in functional & non-functional requirements gathering, documentation and prioritisation
• Ability to produce and execute system/user test plans
• Ability to lead a small team initially
• Creation and completion of process documentation
• Experience or exposure to the Salesforce ecosystem
• Understanding of AGILE delivery methods

Experience or exposure to the telecommunications industry is desirable.

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