Payroll Client Manager

Payroll Manager Accountancy Practice
Location: Worcestershire (hybrid working)
Salary: Highly competitive, dependent on experience
Job Type: Full-time, Permanent

A growing and dynamic accountancy practice based in Worcester is seeking a Payroll Manager to lead their payroll department. This is a key leadership role, ideal for someone with strong technical expertise and people management experience, looking to take ownership of a busy and evolving payroll function.

The Role:

You ll be responsible for managing the payroll team and delivering high-quality, end-to end payroll services across a varied client portfolio. You ll play a pivotal role in developing the department, improving systems, and ensuring compliance and client satisfaction.

Key Responsibilities:

• Act as the main point of contact for all payroll-related queries, including technical issues and client concerns.
• Oversee the day-to-day operations of the payroll department, ensuring deadlines are met and team members are supported.
• Line-manage team members, providing supervision, training, and career development support.
• Process payroll from start to finish for your own client portfolio.
• Build and maintain strong relationships with internal and external clients.
• Escalate any issues related to work or project delivery appropriately.
• Manage expectations of partners and key staff, ensuring timely delivery of work and projects.
• Ensure compliance with practice management activities across the team.
• Support the team with complex client problems and assist with routine matters.
• Collaborate with other departments to ensure seamless service delivery.
• Act as a role model, offering guidance and constructive feedback.
• Delegate tasks effectively and monitor team workload.
• Manage BACS Bureau services, including training and third-party liaison.
• Lead continuous improvement initiatives, including system upgrades and software implementation.
• Work with the Line Manager and Marketing Team to support business development and marketing efforts.
• Conduct team appraisals and performance reviews.

What You ll Need:

• Previous experience managing a team
• Strong knowledge of payroll systems, taxation, national insurance, and payroll legislation
• Excellent numerical, analytical, and problem-solving skills
• High proficiency in Excel and data manipulation
• Experience with payroll systems such as Sage
• Professional, approachable, and solutions-focused
• Flexible and able to handle confidential information appropriately

What s on Offer:

• • Highly competitive salary (dependent on experience).
• • Hybrid working
• • A leadership role within a supportive and forward-thinking firm.
• • Opportunities for professional development and career progression.
• • Free parking and accessible location.
• • Regular staff socials / events
• • 25 days annual leave + bank holidays
• • Electric car scheme

If you are an experienced Payroll Manager looking for your next challenge, we d love to hear from you.