Internal Sales Executive

Internal Sales Executive (Freight / Logistics)
Location: Redditch
Hours: Monday to Friday, 9:00am - 5:30pm
Salary: £28,000 - £30,000 per annum (DOE) plus Bonus
Benefits: Contributory Pension, Career Progression, Ongoing Training
Reports to: Sales Manager

Our client is a well-established logistics and freight forwarding business with a long-standing reputation for delivering exceptional international freight services by Air, Road, and Sea. With decades of success, a strong market presence, and an energetic, supportive team, they are continuing to expand and are now seeking an Internal Sales Executive to join their Redditch office.

As an Internal Sales Executive, you will be responsible for developing and nurturing relationships with existing clients while identifying new business opportunities within the existing customer base. Working closely with the Sales Manager and wider operations team, you'll prepare and manage freight quotations, follow up on leads, and ensure a high standard of customer satisfaction from enquiry through to successful delivery.

Key Responsibilities:

• Manage and develop existing client accounts to maximise business potential
• Re-engage and rejuvenate dormant or inactive accounts
• Prepare, calculate, and issue competitive freight quotations (Air, Road, and Sea)
• Ensure all quotations are followed up promptly to maximise conversion rates
• Handle all sales correspondence and maintain accurate records
• Liaise with internal departments to ensure smooth coordination of shipments
• Build long-term client relationships through excellent communication and service

Skills & Experience Required:

• Freight forwarding or export sales experience (preferred but not essential - full training provided)
• Proven experience in sales, account management, or customer service
• Confident in calculating and submitting quotes or tenders
• Experience negotiating with clients or suppliers
• Strong administrative and numerical skills
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Personal Attributes:

• Confident communicator (written and verbal)
• Positive, engaging, and professional manner
• Target-driven with a proactive "can-do" attitude
• Excellent attention to detail and organisational skills
• Calm and composed under pressure
• Strong team player with a customer-focused mindset