Technician 2 IT Support

About the roleAs a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 08:30 AM till 17:00 PM (Monday to Friday).Shifts: Contract - 16-Jun-25 to 12-Dec-25Roles and Responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
• Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs in warranty kit and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)

Other stuff we're potentially looking for:

• Candidates with an active SC clearance / eligible for sc clearance

What's in it for you? -

• Our client loves to reward their people for doing a great job.
• The hourly rate:Umbrella Rate: £18.87 per hour (via a Hays approved umbrella company).PAYE Basic Rate: £14.54 per hour

Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you!

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