Job Description
ServiceNow Developer - Financial Services - London - 6 months contract - Hybrid - PAYE
We are seeking an experienced and highly motivated ServiceNow Developer with expertise across the ServiceNow platform and ITSM modules to join our client, a multinational general insurance and reinsurance company, in London on an initial 6 months contract. As a ServiceNow Developer you will be responsible for designing, configuring, developing, and implementing ServiceNow solutions, while ensuring alignment with business objectives and IT best practices.
Key Responsibilities:
- Deliver solutions across key ServiceNow modules including:
- ITSM (Incident, Problem, Request, Change)
- HRSD (Human Resources Service Delivery)
- Security Incident Response (SIR) and Vulnerability Management
- Service Portal and Virtual Agent configuration
- CMDB setup and maintenance
Configure and maintain:
- Workflows and Item Designer
- Transform Maps, Data Loads, and MID Servers
- Integration points (SOAP/REST APIs)
- Service Portal and user interface
- Perform Scripting using JavaScript, HTML, CSS, XML, SQL
- Manage deployments via Update Sets, conduct unit testing, and support UAT and Post-Production Testing
Deliver technical documentation, including:
- Flowcharts, layouts, diagrams, charts
- Code comments and clear code for solution clarity and maintainability
- Participate in full Software Development Life Cycle (SDLC) and Agile methodologies
- Troubleshoot and resolve issues in a timely manner in accordance with SLAs
- Conduct impact analysis, determine test coverage, and implement change effectively
- Work closely with stakeholders to gather requirements, provide support, and ensure successful solution delivery
- Support continuous improvement of processes, methodologies, and platform best practices
Required Skills & Experience:
Proven experience with:
- ServiceNow development, configuration, and architecture
- ServiceNow CMDB
- Strong Scripting experience (JavaScript, SQL, HTML/CSS, XML, SOAP/REST)
Hands-on experience with:
- Data loads, Transform Maps
- Update Set deployment, unit testing, and technical documentation
Solid understanding of:
- Relational databases and SQL
- Agile methodology
- Software development life cycle (SDLC)
- Experience working with the Washington release (preferred)
- Must be a Certified ServiceNow Administrator
- Must hold ServiceNow Implementation Certification
Desirable:
- Knowledge or experience with ITOM (IT Operations Management) is a plus
- Integrations and MID Server setup
- Virtual Agent, Employee Centre, HRSD, and Security Modules
Personal Attributes:
- Strong analytical and problem-solving skills
- Effective communicator and collaborator with both technical and non-technical stakeholders
- Proactive and self-motivated with a continuous improvement mindset
- Ability to assess and mitigate customer impacts in solution design and delivery
- If you're passionate about delivering high-quality ServiceNow solutions and thrive in a fast-paced, collaborative environment, we would love to hear from you.
*Please note that this role will be working on a hybrid model of 2 - 3 days office based*
We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
