2nd Line IT Support Technician

2nd Line IT Support TechnicianLocation: onside every day in Leeds (driving licence needed as there will be occasional travel to other UK sites) Salary: 32,000 per annum
Job Type: Permanent
Reporting to: IT Project & Support Team Lead

Are you ready to take the next step in your IT career? Our healthcare client is looking for a proactive and technically skilled IT Support Technician to join a dynamic team supporting infrastructure and project delivery across the business. This is a fantastic opportunity to work on cutting-edge systems, lead on key projects, and provide high-level support in a collaborative environment.
What You'll Be DoingAs IT Support Technician, you'll play a pivotal role in both project delivery and technical support. You'll work closely with the IT Project & Support Team Lead, supporting the implementation of new systems and infrastructure, while also acting as a second- and third-line escalation point for technical issues.Your responsibilities will include:

• Supporting and leading IT projects as directed by the IT Project & Support Team Lead, IT Manager, or Head of IT.
• Collaborating with operational and project teams to deliver IT solutions.
• Assisting in the implementation and management of IT infrastructure and data security standards.
• Providing second- and third-line technical support via phone, ticketing system, or on-site.
• Acting as an escalation point for complex technical issues.
• Training and mentoring junior team members and recommending formal training where appropriate.
• Monitoring workloads and proactively managing KPIs and targets.
• Identifying and raising issues within support systems and policies.
• Maintaining and reviewing information systems in line with departmental guidelines.
• Managing hardware setup, software installation, and system configuration.
• Travelling to other sites or data centres when required (valid UK driving licence essential).

What You'll Need to SucceedWe're looking for someone with a strong technical foundation, excellent problem-solving skills, and a collaborative mindset. You'll need:

• Microsoft or ITIL certifications, or equivalent experience in desktop support, networks, servers, and cloud services.
• Experience with Microsoft Entra/Azure cloud-based services.
• Strong understanding of Microsoft OS and hardware components.
• Networking knowledge (TCP/IP, DNS, DHCP), routing and switching.
• Experience with Active Directory and Group Policies.
• Server OS and hardware configuration and maintenance.
• Familiarity with virtualisation technologies (VMware, Hyper-V).
• Knowledge of firewalls, VPNs, and network security.
• Proficiency in desktop applications (MS Office, Adobe, Chrome).
• A customer-focused approach to technical support.

What you'll get in return This is a fully on-site role in Leeds, paying 32,000 per annum, with 25 days annual leave + bank holidays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)