Customer Services Planner

  • Town & Country Housing Group
  • Tunbridge Wells, Kent
  • Oct 10, 2025
Full time Call Centre / CustomerService

Job Description

The Role:

To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.

Why Choose Us?

  • We provide a company Van for work and Fuel card
  • 21 days annual leave + bank holidays & your birthday off (30 days total)
  • Pay review every year
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Up to 3,000 colleague referral fee
  • Contributory pension scheme with 4% to 10% matched contributions
  • Life Insurance 24/7 Digital GP service and counselling helpline (including face to face sessions)
  • Personal Accident Insurance
  • Free eye test voucher annually and contribution towards glasses
  • Free annual flu jab
  • Two volunteer days per year
  • Extensive annual staff wellbeing programme of events
  • Career development and vocational training opportunities

For more information and to apply, please click 'Apply Now'.