3rd Line Infrastructure Engineer

3rd Line Infrastructure Engineer
Akkodis are currently working in partnership with a leading service provider to recruit a number of 3rd Line Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.

Please note you will need to be eligible to attain security clearance once you have started in the position which the company will provide.

The Role
As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.
The Responsibilities
Call and incident Management
Respond to service calls and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Utilise the relevant ITSM tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records and associated paperwork
Monitor and update the call management system as required
Assist with SLA reporting

The Requirements
Experience managing, maintaining, configuring and troubleshooting large scale hybrid environment
Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change
Excellent communication, writing, meeting facilitation skills
Familiarity of PowerShell to accomplish tasks and provide reporting
Desirable
Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
Management of Microsoft Windows Server within a hybrid environment
Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
Active Directory deployment/configuration/troubleshooting skills, including Group Policy
Entra ID authentication service and access control including conditional access policies / enterprise application deployment
Supporting Microsoft Windows Networking Services such as DNS/DHCP
Managing Anti-Virus services and reporting

If you are looking for an exciting new challenge to join a leading service provider, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.