Resident Liaison Officer

We are seeking an experienced Resident Liaison Officer to provide support within the social housing sector, who can ensure smooth process when engaging directly with residents and liaising with contractors for vital kitchen and bathroom works in Birmingham.

Job title: Resident Liaison Officer
Location: West Midlands- Birmingham and Coventry
Contract: Permanent
Salary: 29,000 - 34,000

Key Responsibilities as a Resident Liaison Officer:

• Act as the main point of contact for residents during kitchen and bathroom upgrades
• Book appointments, send letters, and manage no access issues
• Door knocking and face-to-face visits with residents as needed
• Liaise with contractors to ensure works are delivered smoothly and on schedule
• Support residents with queries and complaints

Requirements of a Resident Liaison Officer:

• Strong organisational and administrative skills.
• Desirable leasehold experience
• Excellent verbal and written communication abilities.
• Full UK driving licence and access to a vehicle.
• Proficient with basic computer systems (emails, Word, CRM, etc).

If this Resident Liaison Officer role is for you then please apply or contact (url removed)