Operations & Sales Support Executive

Are you currently an Operations Expert working in the travel industry?

Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team

We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis.

Role & Responsibilities:

• Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
• Book on-request or out-of-date range items including:
• Flights
• Accommodation
• Cruise
• Rail
• Car Hire
• Motorhome
• Ferries
• Transfers
• Excursions
• Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Handle general enquiries from both internal teams and external customers.
• Ensure service level agreements are maintained with regards to email response times.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on supplier policy changes, industry regulations, and travel technology tools.

Experience Required:

• Previous experience from within travel operations and/or customer support is essential.
• Canada and North America destination and/or supplier knowledge would be a strong advantage.
• Proficient GDS experience is essential - GAL would be preferable however cross-training is possible
• Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Knowledge or first-hand experience of cruise and rail products would be an advantage
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

Salary 30,000

To apply please click below, alternatively email (url removed) with your CV and a cover letter of why you feel you are the ideal candidate for the role