Product Owner (CRM)

Digital Product Owner (CRM)

An exciting opportunity has arisen for a Digital Product Owner to shape the future of customer-facing digital solutions within a global, mid-market business. You'll lead innovation, own the product vision, and guide cross-functional teams to deliver high-quality, impactful CRM and digital experiences.

Client Details

Our client is a global brand with a strong presence in Europe and beyond, known for combining innovation with a genuine commitment to people and the planet. With over a century of history, they retain a collaborative, close-knit feel while offering the scale and stability of an international business. Their "people-first" approach is central to their culture, and they are passionate about creating inclusive workplaces where talent thrives.

Description

As Digital Product Owner, you'll be responsible for the continuous improvement and delivery of digital products that underpin the SME division, including Salesforce Marketing Cloud and CRM platforms. You'll develop and communicate a clear product vision, ensuring delivery teams, stakeholders, and users are aligned and engaged.

Key responsibilities include:

• Creating and sharing the product roadmap and vision with stakeholders and delivery teams
• Driving continuous improvement through feedback, metrics, and market insight
• Leading multidisciplinary Agile teams, ensuring delivery aligns with business objectives
• Translating user insight into functional improvements and measurable business value
• Setting and monitoring KPIs and ROI to evaluate product performance and success
• Partnering with Business Analysts and PMO to manage risk and ensure effective delivery

Profile

We're looking for an Product Owner who can balance strategic thinking with hands-on delivery. You'll bring a blend of technical knowledge, business acumen, and strong communication skills, thriving in a global environment.

Essential experience:

• Strong understanding of B2B sales processes
• Hands-on expertise with CRM systems (preferably SAP / C4C, Salesforce & Marketing Cloud)
• Experience of web applications and content management systems (ideally Sitecore)
• Proven track record delivering high-quality digital solutions in structured, Agile environments
• Ability to create, maintain, and prioritise product backlogs
• Skilled at engaging stakeholders and translating business needs into actionable requirements
• Strong communicator, able to inspire and motivate cross-discipline teams

Job Offer

• A competitive salary
• 25 days holiday plus bank holidays, with the option to buy more
• Industry-leading pension scheme with up to 10% company contributions
• Enhanced maternity, paternity and family leave policies
• Hybrid and flexible working arrangements
• Life assurance, health cash plan, and employee assistance programme
• Additional perks such as free parking, environmental days, social events, and cultural discounts

This is a fantastic opportunity to make a real impact within a business that values innovation, inclusivity, and long-term growth.