Insurance Team Leader

A fantastic opportunity has arisen for an Insurance Team Leader to join a thriving Insurance Broker specialising in Commercial Insurance. As the Insurance Team Leader, you will lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations

Job Description:

• As the Team Leader, you will lead and motivate a team of Direct Sales staff to achieve individual and team sales targets
• Oversee daily operations, ensuring timely handling of inbound enquiries, digital leads, and referrals
• As the Insurance Team Leader, you will monitor performance metrics and provide regular feedback through 1:1s and team meetings
• Support recruitment, onboarding, and training of new team members
• Handle escalated queries and complex cases, ensuring swift resolution and customer satisfaction
• As the Team Leader, you will collaborate with underwriting partners and internal stakeholders to optimise conversion rates
• Ensure all activities are compliant with FCA regulations and internal procedures
• Contribute to strategic planning and continuous improvement initiatives

It would be good to see candidates with:

• Previous experience in Commercial Insurance, Business Insurance, Commercial Fleet Insurance, and Corporate Insurance is essential for the role
• Proven leadership experience in a sales or service insurance setting
• You will possess excellent interpersonal and coaching skills with a passion for developing others
• A Broker Cert CII certificate would be advantageous
• Excellent interpersonal skills and broking skills, and the ability to build rapport with customers
• You should have a passion for customer service and the ability to work both independently and as part of a team
• Knowledge of Insurance Codes of Practice, Terms of Insurance, and Commercial Insurance
• Driving licence
• Excellent communication skills

Hours: Monday Friday 9:00 am 5:00 pm
Salary: DOE

Benefits:

• Flexible working hours
• Annual salary increase (not guaranteed)
• Onsite gym
• 24-7 GP Online Service and other wellbeing services available
• Bupa
• Pension
• Hols: 25 + BH + 1 day for every 5 years of service

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.