Customer Service Admin

Are you passionate about delivering outstanding customer service and looking to join a supportive, family-run business with a reputation for excellence? We re seeking a Sales Administrator to become an integral part of our client s growing team in Londonderry. This is an exciting opportunity to combine your skills in administration, customer care, and order management in a role where your contribution will truly make a difference

As a Sales Administrator, you ll be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations. Your key responsibilities will include:

Customer Service & Communication

• Answer incoming calls and respond to enquiries with professionalism and care.
• Keep customers informed about order status, delivery updates, and any potential delays.
• Resolve issues and complaints promptly, ensuring positive outcomes.
• Provide expert product advice and support materials when needed.

Sales & Growth Support

• Process customer orders accurately and efficiently.
• Deliver quotations and pricing to customers.
• Spot opportunities for upselling and cross-selling to increase value.
• Identify and research new leads for potential opportunities.

Administration & Team Support

• Manage customer returns, demos, special orders, and service requests.
• Maintain detailed records of customer interactions and follow-ups.
• Provide vital administrative support to the team of 7 Business Development Managers

Requirements

We d love to hear from you if you are:

• Customer-focused, with a genuine passion for creating great experiences.
• Organised, proactive, and able to thrive in a fast-paced environment.
• A confident communicator with strong problem-solving skills.
• Experienced in customer service, administration, or sales support (desirable).
• Comfortable using ERP systems (training can be provided).
• Reliable, honest, and a true team player with great attention to detail

Benefits

• Salary- £28,000- £32.000 basic plus bonus
• Monday- Thursday 8am-4.30pm - Friday 8.00am- 3.30pm
• Opportunity for you to earn excellent bonus
• Join a well-established, family-run business with a friendly, supportive team.
• Opportunity to make a real impact in a varied and rewarding role.
• Training and support to help you succeed and grow.