Job Description
The Customer Service Associate will handle customer inquiries, resolve issues efficiently, and ensure a seamless experience for clients within the FMCG industry. This permanent role offers a chance to contribute to a fast-paced and supportive environment in the Secretarial & Business Support department.
Client Details
This organisation operates within the FMCG industry and is known for its focus on delivering high-quality products and services. As a small-sized company, it values efficiency and customer satisfaction, ensuring employees are an integral part of its success.
Description
- Respond promptly to customer inquiries via email, phone, and chat.
- Resolve customer complaints and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Provide detailed product and service information to customers.
- Identify opportunities to improve customer satisfaction and processes.
- Support administrative tasks related to customer service operations.
- Assist with training new team members as needed.
Profile
A successful Customer Service Associate should have:
- Experience in a customer-facing role, preferably within the FMCG industry.
- Strong communication and problem-solving skills.
- A proactive and detail-oriented approach to work.
- Proficiency in using customer relationship management (CRM) tools.
- Ability to work effectively in a team-oriented environment.
- Basic understanding of administrative and business support functions.
Job Offer
- Competitive salary of approximately 27,000 to 30,000 per annum.
- Generous holiday allowance to support work-life balance.
- Opportunities for professional growth within the FMCG industry.
- A permanent position in a supportive and collaborative team environment.
If you are ready to bring your skills to a rewarding role as a Customer Service Associate, apply now to join this exciting opportunity in the FMCG sector.
