Service Manager

Service Manager

Salary: 55,000 per annum + Company Car
Hours: Monday to Friday, Full-Time
Contract: Permanent

Overview
We're looking for an experienced Service Manager to lead and develop a customer-oriented, profitable workshop at our main heavy goods vehicle dealership in Cardiff with 40 staff. This is a key leadership role where you'll drive performance, ensure exceptional customer service, and achieve all manufacturer and company standards.

Key Responsibilities

• Manage and develop all workshop staff, service advisors and administrators
  
  
• Achieve financial performance targets and exceed company KPIs
  
  
• Maximise sold hours vs pledge vs budget
  
  
• Drive labour sales growth and maintain manageable WIP levels
  
  
• Ensure high levels of customer service and resolve customer issues
  
  
• Manage technician performance (efficiency, utilisation, productivity)
  
  
• Oversee site health and safety and create a safe working culture
  
  
• Develop staff through appraisals and identify training needs
  
  
• Provide daily/weekly/monthly reports to Business Directors
  
  

What You'll Need

• Proven experience as a Service Manager in a commercial vehicle dealership
  
  
• Strong understanding of workshop KPIs and financial performance
  
  
• Experience managing technician performance and workshop efficiency
  
  
• Excellent customer service and staff development skills
  
  
• Knowledge of health and safety requirements in a workshop environment
  
  
• Ability to drive a 'one team' culture and engage staff effectively
  
  

What's On Offer

• 55,000 per annum basic salary
  
  
• Company car
  
  
• Main dealership environment
  
  
• Career development opportunities
  
  
• Comprehensive benefits package
  
  

Sound like you?
If you're an experienced Service Manager ready to drive performance in a main dealership environment, get in touch with Cal today.

Call Cal at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR